Radcliffe and Rust Estate Agents reviews

★★★★★ 5/5

Google

I highly recommend Helen Holcombe at Radcliffe & Rust for property management. Helen manages my property with exceptional care and professionalism, treating it as if it were her own while also ensuring the tenant is well looked after. She is always there to help. Her communication is clear, proactive and transparent, her inspection reports are thorough and reassuring. What sets Helen apart is her integrity and balanced approach. She consistently acts in the best interests of both landlord and tenant, creating trust, stability and long-term value. A reliable, professional and genuinely caring property manager. An excellent service from start to finish.

Jitka · 17 February 2026

★★★★★ 5/5

Google

Helen has been a great property manager throughout my tenancy. She is always approachable, responds promptly to queries, and deals with any issues efficiently. When a repair was needed, she was very helpful and arranged everything promptly, with clear communication throughout. It’s reassuring to know she’s always there to help, and I’ve had a very positive experience renting through her. I would also like to mention Kaitlin, the negotiator, who has been dependable throughout and professional. She communicates clearly, follows up when needed, and has been a pleasure to deal with.

Chamara · 17 February 2026

★★★★★ 5/5

Google

We had a great experience with Kaitlin to purchase our first home. Kaitlin was always very quick to answer emails and queries, and communication was very clear. She organised a second visit for us before we made our offer, and then another visit later during the conveyancing process so we could have a more detailed look at the property and plan ahead. On the day of completion we received a lovely welcoming pack together with the property's keys. Would definitely work again with Radcliffe & Rust.

Christophe · 17 January 2026

★★★★★ 5/5

Google

We used Radcliffe and Rust to sell our flat in Cambridge. We had a prompt initial visit and valuation followed up with an excellent virtual tour, detailed description and marketing across the main property search engines. After 3 viewings that were all conducted by our agents, we received an offer and were able to negotiate a sale. Kaitlin was our primary contact and was very proactive at keeping in contact with updates on progress. We would not hesitate in recommending Radcliffe and Rust.

John · 17 January 2026

★★★★★ 5/5

Google

***A truly, truly wonderful company and team.. PLEASE READ!*** My partner and I spent 1 year fully renovating our property, and had a real fear, some huge trust issues and lots of anxiety with estate agents after some severe negligence from a previous estate agent in Cambridge - who was used for over 12 years. Our property is a period property that is not only as beautiful, quirky and unique on the outside as it is inside, but holds many special memories. Therefore finding the right tenant to love and respect the property was our main focus. We tried a couple of estate agents in Cambridge who said they shared our vision and focus, but really it was just their usual jargon and they over promised, under delivered and I thought that this was it. I had cemented my idea that this is just what it would be like with finding estate agents, but I thought we would give it one more shot and try one more agent and we found Radcliffe and Rust. Not to be dramatic but our prayers had finally been answered. After meeting Richard, and explaining our story, he put us at ease, and it immediately felt as though we were being taken seriously and they were going to honour and protect the house and our requests. Radcliffe and Rust are different, they really do care. Estate agency is a cut throat, competitive industry. But Radcliffe and Rust show professionalism well above their competitors. They have the ability to effortlessly follow through with their intentions and their word, and make you feel secure in the knowledge they will look after you and your property above just getting a tenant in and making their pay check. They are a small team, but truly mighty. Less is definitely more in this case. They have a family vibe, that they welcome you into. This brings me onto Kaitlyn. What an angel she is. Do not be deceived by her youth, she is fantastic. We had a lot of interest in the house, and not only was she able to find prospective tenants, but she filtered out the appropriate ones, and really did make our focus and requested her focus. Kaitlyn is bubbly, enthusiastic, prompt, and very knowledgeable. We were there for a couple of viewings, and she answered all the questions and really had researched the house as if it were her own. Kaitlyn also made sure we felt comfortable with potential tenants, and not only stood firm with her objective, but made sure no potential tenant was going to lie, or push her around. She stands true to her integrity, and Radcliffe and Rust’s integrity, and they really are so lucky to have her as their front-facing lady. We feel so at ease knowing we can call her anytime, and I think Kaitlyn will go very far. Thank you again for everything, and hope this relationship continues for a long time. All the best, Georgina, Stuart and Edward. xxx

Georgina · 2 June 2024

★★★★★ 5/5

Google

We recently sold and bought a house with the assistance of David and Kaitlin. Both were brilliant at moving the sale forward, keeping us informed and hand holding when needed! Kaitlin is proactive, efficient and a cheerful voice on the end of the phone - nothing seems too much trouble. Having been previous tenants, we already knew we could trust Radcliffe and Rust and we were happy with this process too. I would recommend using them.

Jo · 10 May 2024

★★★★★ 5/5

Google

Since renting with Radcliffe & Rust Estate Agents, we have always received great support and guidance. Helen has been consistently helpful, professional, and responsive, and it has truly made our renting experience smooth and stress-free. Thank you for all your help and for always being there when needed. It is much appreciated.

Olumide · 17 January 2026

★★★★★ 5/5

Google

We had a good experience from start to finish with Radcliffe & Rust. Kaitlin was very responsive, helpful, and kept everything moving smoothly throughout the process. Overall, a really positive experience and we would happily recommend them to others

Meng · 10 April 2026

★★★★★ 5/5

Google

As overseas landlords, we have been fortunate to have Helen as our property manager, since she has a practical and positive outlook and focusses on finding solutions to problems. She has liaised with several contractors on our behalf and checked the house regularly until it was re-let. She is always willing to visit tenants and communicate with us by phone or by email. Kaitlin marketed and managed the re-let professionally and kept us informed throughout, while David took excellent photos of the property. We are happy to be part of the Radcliffe and Rust family!

Ann-Marie · 3 April 2026

★★★★★ 5/5

Google

Purchased a property in Cambridge through Radcliffe & Trust Estate Agents and have to say that the Director (Kaitlin) was absolutely amazing throughout the process. She was always responsive and gave such helpful advice. I honestly do not think that we would have purchased the property within the timescales involved if it had not been for Kaitlin. She is a credit to the company and I would highly recommend this Estate Agent - they are so professional and honest in the manner in which they conduct themselves. Definite 5 star rating without hesitation.

N · 17 March 2026

★★★★★ 5/5

Google

We had a really pleasant experience with Radcliffe and Rust during our tenancy. The team was consistently supportive, responsive, and considerate from start to finish. Any issues or questions we had were always addressed promptly and professionally, which made us feel well taken care of. We would definitely recommend them to anyone looking for a reliable and supportive letting agency. Special thanks to Helen and Kaitlin!

Hadi · 8 April 2025

★★★★★ 5/5

Google

After getting 4 quotes from estate agents for selling my house, I chose Radcliffe & Rust and am so glad ! did! Not the cheapest, nor the most expensive, but certainly the best for my me and my property. Richard was on the case all the time - from rapidly getting the property on the market to managing the bidding process and then right through to gently chivvying the buyer along. The sale went through on time and left me with a new and improved view of what a good estate agent can do for you!

Brian · 12 June 2022

★★★★★ 5/5

Google

We've sold our property with Radcliffe & Rust this fall and we are glad that we had Richard on our side to get this done. The beginning was a bit bumpy with Lauren (an agent who left a few weeks later), but Richard really made us feel that things were under control. He always explained things upfront very clearly and kept us up to date on the process. We are very happy that the sale went through and we know that Richard was a very important piece to make this happen. Thank you so much once again!

Pablo · 12 June 2022

★★★★★ 5/5

Google

Helen is fantastic and was so helpful throughout my whole tenancy. She was quick to get things sorts and no job was every too big! Thanks Helen!!

Nuala · 3 April 2026

★★★★★ 5/5

Google

Renting a property with them since March 2025. The whole application process was stress free and going through another stages of application smooth and efficient. First property that I rented in Cambridge that is kept well. Any issues during our tenancy (and there were not many at all) are addressed quickly by Helen. Hoping that if we ever decide to move it will be with the same agency as I developed trust in them choosing properties that provide good living standard.

Aggy · 17 February 2026

★★★★★ 5/5

Google

My partner and I have been renting a property in Cambridge with Radcliffe and Rust for just shy of 2 years. We are incredibly happy with the service we've received, particularly from our property manager Helen and her colleague Kaitlin (though everybody we've interacted with from the team have been absolutely lovely). They have been so friendly and accommodating from day 1, and we genuinely look forward to catching up with Helen when we have an inspection - she is a gem! In the rare occasion that we've had any maintenance issues, Helen and Kaitlin have been quick to respond and make arrangements for repairs. We've never had to chase to get things looked at or fixed, and we've always felt comfortable to approach them for help and advice. Unlike other landlords and agencies we've had experiences with, we truly feel that they have our best interest in mind. We look forward to continuing our tenancy and hope to stay with Radcliffe and Rust for a long time. They'd be a tough act to follow!

Emma · 17 February 2026

★★★★★ 5/5

Google

I rented with Radcliffe & Rust for five years and overall had a smooth experience. Helen was my PC, she's great. Communication was always clear and the team was reachable when needed. Check-out and deposit return were handled fairly, as …

Victor · 17 November 2025

★★★★★ 5/5

Google

Recently sold a property in Cambridge with Radcliffe and Rust. David and team were fantastic throughout the process. Would recommend them to anyone buying or selling in Cambridge.

Daniel · 17 March 2026

★★★★★ 5/5

Google

Kaitlin and Richard dealt in the sale of our house in a very professional manner but in a friendly and approachable way. Always up to speed with the ongoing legal side and keeping us informed at all times. I would highly recommend Ratcliffe and Rust to anybody that is considering buying or selling a property Thank you Kaitlin and Richard.

Michael · 19 April 2025

★★★★★ 5/5

Google

I recently used Radcliff and Rust to sell my house in Cambridge and was really pleased with the whole experience. From start to finish, the process was pleasant and they kept up just the right level of communication throughout. I first met Richard for the valuation, and his approach was quite different from the other agents I spoke with. Rather than giving a quick estimate on the spot, he took detailed measurements of the house and went away to calculate a more accurate figure based on the actual size of the property. It felt like a much better, more professional process than what I saw elsewhere. Richard also handled the photos and created a 3D tour, which was great as it was all included in the fee. Once we were on the market, Kaitlin took over to manage the viewings and offers. They achieved a price I was very happy with, and they were definitely well worth the fee. I’d highly recommend them to anyone looking to sell in Cambridge or the surrounding areas.

Sam · 17 January 2026

★★★★★ 5/5

Google

We recently sold a house through Radcliffe & Rust and were so impressed with Kaitlin's handling of the sale. She kept us informed of any issues and her calm, friendly, professional and proactive manner was perfect to facilitate a smooth sale. Any issues were dealt with swiftly and she went above and beyond to ensure the sale was completed in a timely manner. Kaitlin is an absolute gem. We can highly recommend Kaitlin and Radcliffe & Rust.

Karen · 26 July 2024

★★★★★ 5/5

Google

Radcliffe & Rust did a great job selling my house in Cambridge. The whole process was handled professionally and efficiently. They produced excellent marketing materials (really good photography) that generated a lot of interest in the property. Viewings were handled efficiently and communication throughout was excellent - they were proactive in reaching out to keep me informed. Pricing was transparent and fair. I would be happy to use their services again.

Ray · 2 October 2024

★★★★★ 5/5

Google

I had a great experience with Radcliffe & Rust, in particular Kaitlin, David, and Helen. Communication was excellent throughout, clear, responsive, and proactive. They …

Navila · 17 January 2026

★★★★★ 5/5

Google

Kaitlin is a wonderful agent who helped me through the letting process of my flat. Super helpful and communicative. Would recommend her to anyone!

Gina · 17 December 2025