Trusted Agent profile · Cambridge
★★★★★
1,208 reviews across 1 platform
Newmarket Road, Cambridge, CB5 8AA
Part of Hill Residential Limited, see every office.
Hill Residential Limited's office in Cambridge, at Newmarket Road, is rated 4.9 out of 5 across 1,208 reviews on 1 platform.
Every review we hold for the Cambridge office, from every platform, shown as written. First names only.
5/5
TrustpilotSupport from Hill
Today I had Alan Deadman come to my house to correct a few defects. Alan was very friendly and took the trouble to explain the defects and possible remedies. Alan managed to correct all of the defects in the house quickly and efficiently. Very please with the service Alan provided. Thank you
5/5
TrustpilotWe had a visit from the Hill to do a…
We had a visit from the Hill to do a quick fixing in our flat and the job was done quickly and professionally by Richard
5/5
TrustpilotBathroom Works
Had some work in my bathroom done by Richard today from the Hill. He was very professional and everything looked wonderful when completed. Thanks again!
5/5
TrustpilotBarry was excellent..
Barry was excellent in his service to fix remaining issues in the apt and thorough with his work. And an added bonus of pleasant company.
Hello T,Thanks for your review. We will be sure to share your feedback with Barry.Many thanks,Hill Customer Service
5/5
TrustpilotRichard
Richard was great! He was very polite and had patience to understand what I needed fixing. He even fixed items he noticed were not as they should be outside of what I had reported. I appreciate his great workmanship and attitude.
5/5
TrustpilotInstalling shelving in our wardrobe
Claire Wiggins arranged for Barry to come and set up some shelving in our wardrobes. It was all arranged with one day notice. Barry came on time and did a superb and neat job. Thanks Claire and Barry
5/5
TrustpilotGood service from Mike Lewis
Mike Lewis came by to help make good some issues identified in the snag report in respect of the door, wardrobe, kitchen cabinets etc, which have been left outstanding for a few months. Mike was meticulous and we were very happy with his workmanship.
5/5
TrustpilotSimon Cowdrey is meticulous!
Simon Cowdrey is meticulous!I would like to thank Simon for his excellent jobs! He is simply the best I have ever encountered. He is hard working, customer focused, extremely helpful and very thorough and caring with his jobs.Thank you again Simon!
4/5
TrustpilotHome repairs
Great communication,kept me updated,arrived on time,did a great job and the workman Alan Deadman was very polite and helpful.
Hello Nadia,We appreciate your feedback. Alan will be happy to hear it.Many thanks,Hill Customer Service
3/5
Trustpilot👍Mike Lewis
I want to express my sincere appreciation for the excellent service provided by Mike Lewis. The level of dedication to every task placed in Mike’s hands is so impressive. I can’t thank him enough for making sure everything was settled quickly, efficiently and with a “smile”. Thank you Mike.
1/5
TrustpilotExtremely Poor Customer Service and Unacceptable Delays
I have been waiting over 3 months for Hill to address an issue with my blinds installation. Despite repeated follow-ups, there has been no concrete action or plan put in place to resolve this. They even mentioned looking into a different contractor, but that might cause further delays, how much longer can this go on?This entire process has been frustrating and unprofessional. It’s shocking that, in the time this issue has dragged on, Hill could have completed the construction of an entire new building. Instead, I’m still waiting for basic repairs to be carried out. The lack of communication and failure to take responsibility is simply unacceptable and feels negligent at this point. Would not recommend based on my experience.
5/5
TrustpilotRecommend Simon Cowdrey
Simon Cowdrey is a very nice and polite man. He helped fixing problem of my bath without disturbing us. He explained in detail the problem and what we should do next. I am happy with his service.
5/5
TrustpilotMichael Perry came and replaced the…
Michael Perry came and replaced the skirting in my bedroom and left it clean tidy he was extremely polite and friendly would recommend
5/5
TrustpilotDhilu is an Amazing guy <3
Dhilu is an amazing guy , very friendly , very accomodating very good in giving as an option , as a first time buyer we feel comfortable as all our queries were answered
5/5
TrustpilotGreat work
Alan was extremely helpful, pleasant to deal with and was very thorough in addressing issues caused by a recent door re-fitting.
Hello Andy,Thank you for leaving a 5* review. We will let Alan know your kind words.Many thanks, Hill Customer Service
5/5
TrustpilotAlan Deadman was helpful in answering…
Alan Deadman was helpful in answering our questions and in fixing defects. We are happy with his service
Hello Aidan,Thank you for leaving us a review. Alan will be pleased to hear.Many thanks,Hill Customer Service
5/5
TrustpilotAppreciation to Simon
Though it has been three weeks since Simon's latest service to us, we're still feeling thankful to his help for our house. This was his third visit to complete the defect rectification and painting tasks. Again, he was neat and tidy in all his work in our house. We want to emphasize that he might be using his lunch time to help us this time. Really thank you. And we wish Simon continue to enjoy his work and the corresponding contribution to customers.
5/5
TrustpilotA big thank you to James Appleby
A big thank you to James Appleby from Customer Care who completed the finishing touches to our new home snagging list. Beautiful paint finishing and spot on sealant application today.
Hello Della, It’s great to hear about your positive experience with James and that your problems have been rectified. We will pass on your kind words to him.Thank you for taking the time to leave a review.Many thanks,Hill Customer Service
5/5
TrustpilotThank you Paul Coppen, Hill Development
I recently had the pleasure of having Paul Coppen from Hill Development visit our home to resolve a damp proofing (DPC) issue. He took on the job at the last minute and completed it exceptionally well.In previous occasions, Paul has assisted us with addressing various snagging items, always demonstrating great attention to detail and providing a fantastic finish in a very professional manner. He is not only skilled at what he does, but he’s also a genuinely great person to interactive with.Thank you, Paul, for your outstanding work!
5/5
TrustpilotGreat service from Mike Lewis and Paul Lambert
After reporting a few snags on my property, Mike Lewis and Paul lambert came to the property today to fixed all the issues. Mike and Paul was super friendly and obviously professional job for the repair, it was pleasure to have them here today.
1/5
TrustpilotDestroyed Swift nesting sites during…
Destroyed Swift nesting sites during the breading season, a criminal offence, they should be prosecuted to the full extent of the law.
5/5
Trustpilotcan you please pass on my appreciation…
can you please pass on my appreciation and thanks to Kelvin and Michael Perry who attend my property today to repair my door threshold and to trim my front door. very proffesional and courteous
5/5
TrustpilotBarry Nugent excellent work!
Barry Nugent was out to help today. He went above and beyond. He came to help with a lighting issue and was willing to fix a few other issue around the home. I wish the Hill would hire 10 more Barrys!
5/5
TrustpilotVery happy with my visit today
Very happy with my visit today, Simon Crowdrey and Ben Atkem were very polite and friendly and did some amazing work! they also let my daughter watch them work which she loved. Thank you guys!
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