Every review we hold for the Cambridge office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI've been having trouble with my current letting agent, and then got in contact with Jamie in Haart. It was like a breath of fresh air. They listen, understand that the renters are just as important as house buyers. I felt that they listened and took the time to make me feel like a person and not just a number.
I really look forward to my journey with Haart. I know I'll have the piece of mind and I will feel safe in my new rented home.
Deirdre · 29 April 2019
Agent replied
Deirdre Creevey, we strive for 100% satisfaction, and it is great to see you had such a positive experience at haart Cambridge (Lettings).
★★★★★ 5/5
GoogleI am happy and very pleased with the professionalism, mixed with empathy, with which Jamie Canham of Haart Letting Cambrigdge, handled our first ever Company Let agreement. We are pretty novice at this. He had been particularly patient and willing to explain the turns and had basically assisted us across the finish line, whilst maintaining great professionalism.
Yes, highly recommended.
My team and I, are looking forward to more fruitful dealings in the near future.
we'll keep you updated
SERENITY · 25 September 2019
Agent replied
Good morning! It was a pleasure to help you out and getting to know you, and your family! I look forward to helping you out in the future. Jamie
★★★★★ 5/5
GoogleJamie Canham has been very helpful and very professional the whole way though.
He has gone above and beyond to help us with our new home :)
Shannon · 9 December 2020
Agent replied
Pleasure helping you both out, Shannon!
★★★★★ 1/5
FacebookAbsolutely appalling "service". Don't just take my word for it. The Property Ombudsman awarded us over 50% more than the maximum amount usually awarded, the threshold only being exceeded in extraordinary circumstances.
The Ombudsman found multiple failings by haart to meet the TPO Code of Practice and stated in particular in respect of the Cambridge branch:
"In my view, Haart deliberately suggested that the Complainants lie about their position with regard to the sale of the Property, which could have delayed any subsequent sale/purchase for the Complainants and for the seller of their potential onward purchase. I consider that the actions of Haart were both inappropriate and lacked any form of integrity (Paragraph 1e of the TPO Code of Practice) and this caused the Complainants avoidable aggravation, distress and inconvenience when they were advised to be untruthful with regard to having accepted an offer."
If you are selling a home, don't go anywhere near Cambridge haart!!
David · 23 January 2019
Agent replied
This matter has now been concluded through The Property Ombudsman and reached an agreeable conclusion for both parties. It would therefore be inappropriate for us to offer any further response.
★★★★★ 5/5
GooglePeter Witkowski has been managing our flats for many years with great professionalism and good advice. Besides him we are also very happy with Emily' Phillips's help
Tiburcio · 30 October 2020
Agent replied
Thank you for your review, Tiburcio. Always a pleasure to help you find good tenants for you and make sure your places are looked after!
★★★★★ 5/5
GoogleReally good experience renting through Haart, Jamie was very helpful with what can be a tedious and confusing process and helped sort everything simply and quickly, 5/5!
Joe · 3 September 2020
Agent replied
Thank you for your kind words, Joe! Really appreciate your feedback! Jamie
★★★★★ 5/5
GoogleHelpful and easy to rent through. Accommodating with the difficulties from being new to the UK and the procedures ect. Patryk was easy to work with and very helpful. Thanks
Arianrhod · 29 July 2019
Agent replied
We appreciate your positive review about your recent experience with us!
★★★★★ 5/5
GoogleWe were impressed with Haart’s customer service when we moved out of the property. The property manager Jamie has been extremely supportive throughout the entire process. Thank you so much!
章鱼小丸子 · 11 July 2019
Agent replied
Jie Zhang, thank you so much for the positive review! We hope you have a great day!
★★★★★ 3/5
FacebookThe team at Cambridge Haart are very friendly but the lack of communication was very stressful. They also over estimated the price of our property by 25 thousand pounds and we ended up selling it for another 14 thousand less than asking price. I feel they could do a lot better for the price we paid them. We also accidently left some of our belongings at our old house and have asked for their help in returning them but so far we've had nothing. All they needed to do was ask the new owners if we could pop round and pick them up. Overall the customer service was good but the team needs training on communicating with each other and their clients better.
Roma · 15 December 2017
Agent replied
Dear Roma
Thank you for giving us a review on Google and for your honest feedback, we at haart strive to give the best possible service and are very disappointed that you feel we have let you down. Please feel free to call the office if you wish to discuss this matter further.…See more
★★★★★ 5/5
FacebookI was contacted by Juned Miah directly after his initial visit to the property, his enthusiasm and professional attitude I found filled me with confidence that this company could provide the type of service that required. Everything that was promised has been delivered including finding the property being advertised on the internet before the brochure is available.My association with the Cambridge regent street branch so far indicates that I will get a first class service and I would not hesitate recommending the Cambridge team to anyone.
Nahim · 17 February 2017
Agent replied
Dear Nahim Miah,
Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property.
★★★★★ 5/5
GoogleHaart contacted us immediately following a request to view a property. Sadly that property had already gone but they had an alternative which met our criteria. From the agreement to view, they have been professional and friendly and efficient with the paperwork. We move into our new place soon and the check in time has been very flexible with working hours - very happy with that. I have high hopes for a continued positive relationship with this letting agents
Liza · 26 September 2017
Agent replied
Dear Liza Brooks, Thank you for leaving such great and detailed feedback about your experience with haart Cambridge (Lettings). We wish you all the best for the future in your new home. haart Cambridge (Lettings)
★★★★★ 5/5
GoogleI would like to thank Patryk for all his help. He has been really friendly, helpful and polite. The entire house renting process is very smooth and efficient.
NAN · 29 July 2019
Agent replied
Dear Nan Zhao, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.
★★★★★ 5/5
FacebookProfessional & friendly service .....
Thank you Benjamin , Amman & the Haart team for keeping us informed during the whole process of selling our property .....
Anne-Marie · 23 October 2019
Agent replied
Dear Anne-marie Osborne,
Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. If you have any further questions, please give us a call. We're always happy to help!
★★★★★ 5/5
GoogleI have had fantastic expierence with Haart in Cambridge. Agency was always very responsive and prompt with what they do. Patryk was fantastic through all process
Kacper · 10 March 2020
Agent replied
Hi Kamruz, we are very happy to have provided you with such a positive experience!
★★★★★ 5/5
GooglePatryk Zaczkowski is really helpful. I appreciate his way to manage and sort things quickly to meet my requirement with good quality.
Thanks Patryk
Mossaab · 14 October 2020
Agent replied
Thank you for your review, Mossab. Glad we could help!
★★★★★ 5/5
GoogleI would like to thank William for all his hard work. Polite, professional and always dealing with all inquiries within timely manner. Strongly recommend!
Magdalena · 22 September 2020
Agent replied
Thank you for your review Magdelena!
★★★★★ 5/5
GooglePeter Witkowski is very kind, responsive and customer oriented. My partner and I are now renting a beautiful house and feel well taken care of.
Daniel · 25 May 2020
Agent replied
Hi Daniel Dunkelmann, thank you so much for your positive comments about haart Cambridge (Lettings)!
★★★★★ 5/5
GoogleBankole was able to resolve my issue effectively and efficiently and was offered support along the way.
I was very pleased with how the matter was handled.
Kieron · 29 July 2019
Agent replied
Hi Kieron Gore, we are very happy to have provided you with such a positive experience!
★★★★★ 5/5
GoogleI've been very happy with the level of service from Haart. Jamie Canham has been quick and helpful in our recent search. Thanks Jamie.
Duncan · 6 July 2020
Agent replied
Dear Duncan Trinh, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property.
★★★★★ 5/5
GoogleI am very happy to have found a valid real estate agency in Cambridge. Jaime has been very kind and professional. Thank you! Highly recommend!
Sara · 15 January 2020
Agent replied
Hey Sara. Glad I could help you and your family out. Excited to get you moved in! Jamie
★★★★★ 5/5
GoogleWilliam was vey helpful and patient with my questions at the end of my tenancy he made the process very easy
Alex · 22 January 2021
Agent replied
Thank you for your review, Alex! We really appreciate it.
★★★★★ 5/5
GoogleGreat service. Everything was explained very well. Patryk in particular made us feel very welcomed and helped us with any questions we had. Happy customers
Kerry · 29 July 2019
Agent replied
Hi Kerry Wolfe, we are very happy to have provided you with such a positive experience!
★★★★★ 5/5
GoogleJamie has been extremely helpful throughout the whole process of finding and confirming our rented property. Couldn't have asked for better service from the company.
Jess · 29 July 2019
Agent replied
Jess Bacon, thank you for your kind words and this wonderful review!
★★★★★ 5/5
GoogleGood agency
Flat was rented as described no bad surprises
And people with Jamie Canham at the agency were reactive and available
Christophe
Christophe · 6 January 2020
Agent replied
Hey Christophe! Thank you for your review, it was a pleasure to help you out! Jamie
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
