Every review we hold for the Cambridge office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleFrom the outset, Jamie at haart made me feel very comfortable with the rental and lettings process, something I was unfamiliar with before now!, and always provided advice throughout.
No sooner had I instructed the agency to market and photograph my property, they had a tenant lined-up (so fast!) and there was no waiting around. The fees were very agreeable and the communication has always been good.
To anyone looking for a speedy turnaround: haart is your best bet and somewhere I recommend you instruct.
Nikola · 25 November 2020
Agent replied
It was a pleasure helping you find tenants, Nikola !
★★★★★ 5/5
GoogleWe were very happy with the Haart team who found tenants and managed the tenancy on our behalf. The photos that Peter took were excellent and resulted in high levels of interest. One day after the marketing materials went live an open house took place which immediately resulted in two offers from prospective tenants. So within just 48 hours the property was rented out. The tenants were vetted by the Haart team and left the property in a really good condition upon moving out. We are happy to recommend the Haart team to any landlord.
Daniela · 30 October 2020
Agent replied
Hey Daniela! Thank you for your review, means the world to us!
★★★★★ 5/5
GoogleHaart letting was very supportive for all process including viewing and more. The agent , Patryk Zaczkowski , who look after my viewing and application process was very helpful. The property was nicely decorated and look new and the price was reasonable. Unfortunately, I have to withdrawn my application for the property because I have found a place where it is more suitable for me. I hope that I will have a chance to contact the agent regard renting the new property again in the future.
Chittawat · 16 October 2020
Agent replied
Thank you for your review, Chittawat! We appreciate it!
★★★★★ 5/5
GoogleA very efficient and friendly service so far from Haart! Miles ahead of the other estate agents I've had dealings with. Special mention to Jamie for looking after us along the way.
Jake · 3 September 2020
Agent replied
Jake Ellis, we strive for 100% satisfaction, and it is great to see you had such a positive experience at haart.
★★★★★ 5/5
GoogleJessica was a lovely help today when i called up regarding my search for rental properties. She was very polite and answered all my questions. I will definitely be returning to haart in the future.
Andrea · 29 July 2019
Agent replied
Dear Andrea Hall, Thank you for leaving such great and detailed feedback about your experience with haart Cambridge (Lettings). We always love to receive great feedback.
★★★★★ 5/5
GoogleJamie from Haart was a pleasure sorting the property out we wanted, very honest and genuine. He went out of his way to help us with all the procedures etc. Highly recommended Estate Agent.
Lewis · 14 December 2019
Agent replied
Hey, Lewis. Thank you for your review. Pleasure to help you both out! Jamie
★★★★★ 5/5
GoogleJamie Canham from Haart Lettings, Cambridge was very polite and helpful. He helped me throughtout my process and given clear information about each and everything. I really appreciate his services.. Thank you so much.
Teena · 11 December 2019
Agent replied
Hey, Teena! Thank you for your review. It was a pleasure helping both yourself, and your husband out! Let me know if there is anything else I can do to help. Jamie
★★★★★ 5/5
GoogleReally professional and friendly, with a fantastic website which made the whole referencing/contract/deposit process super easy and accessible. Thanks to Patryk for showing me the property and being super helpful throughout the application process.
Patryk · 3 December 2019
Agent replied
Patryk Gawlinski, we're happy to hear you had such a positive experience with our team!
★★★★★ 5/5
GoogleWell before the tenancy ended they were on the case, discussing my options. Jamie Canham kept me up to date with progress in finding a new tenant. He is efficient and well informed.
Keith · 10 March 2020
Agent replied
Hi Keith, Thank you for your review, it's been a pleasure helping you out through the years! Jamie
★★★★★ 1/5
FacebookBe aware of the trap of their full management contract. You will be charged regularly for unjustified reasons and you will not be able to terminate this disservice without a huge fee.
We just exited our full management contract with Haart Cambridge, and we feel compelled to share our experience, marred by misleading practices and subpar service.
The contract contained obscure clauses, leading to an unexpected exit charge, equivalent to two months' rent (£2243) at the end of the signed term of 1 year. This was demanded by the agent, despite several instances of disservices and unnecessary charges during the term.
An example was a charge for the installation of a carbon monoxide alarm, despite a functioning one already being present. Another example was sending their gas engineer by surprise, despite being informed that we had booked and paid for a different one. This, along with many other similar instances, looks like a strategy to extract a regular stream of unjustified fees.
The disregard for the tenants was also evident from the start, when the agent failed to respond to requests for instructions on how to operate the appliances in the house. This resulted in the heating system running at full capacity during the summer, causing discomfort to the tenants and huge costs for the wasted energy.
Svetlin · 14 March 2024
★★★★★ 5/5
GoogleGreat service, clear and communicative. Our Agent was Jamie Canham who was friendly and made us feel like we could ask lots of questions about the process. 5*, would highly recommend
Hannah · 18 September 2020
Agent replied
Thank you for your review, Hannah. Really glad we could help you out!
★★★★★ 5/5
GoogleA review for Emily Phillip's. Emily just started be responsible for our rented property's maintenance. She was very polite, with great communication skills, provides fast updates and feedback on issues needed halding. It is the first person not contacting me only about money and she finally made me think that Haart have hire a great employee!Well done aEmily and thank you for your work, I never expected I would write a positive review on Haart ( but it is just personally for you!)
Evangelia · 25 May 2020
Agent replied
We appreciate your positive review about your recent experience with us!
★★★★★ 5/5
GooglePatryk was amazing in helping us all the way in getting the home of our dreams, very professional, prompt and answerd all our questions and forms completion. Well don Haarts and especially to Patryk
David · 29 July 2019
Agent replied
Dear David Camm, Thank you for leaving such great and detailed feedback about your experience with haart Cambridge (Lettings) estate agents.
★★★★★ 5/5
Googlestill looking for the right house however I'm being updated on daily basis with new properties on the market. The only agent who remmeber to get back to customers! Thanks Patryk :)
K4CP1 · 10 March 2020
Agent replied
K4cp1, thank you so much for the positive review!
★★★★★ 5/5
GooglePeter and Patryk were extremely helpful and responsive to any question I had about the property of the process. Would thoroughly recommend Haart to anyone based up their professionalism!
Jean-Paul · 19 January 2021
Agent replied
Thank you for your review, Jean-Paul!
★★★★★ 5/5
GoogleI highly recommend Haart! As a foreigner trying to rent a house, Patryk made us understand the market and the process to let and guided us to get the house we wanted !
Isabela · 5 September 2019
Agent replied
Hi Isabela C, thank you so much for your positive comments about haart Cambridge (Lettings)!
★★★★★ 5/5
GoogleJamie Canham was wonderful to work with. He was honest and has been very attentive to our situation. I would recommend anyone looking for a place to rent to work with Jamie.
Brian · 23 December 2019
Agent replied
Dear Brian Pettit, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.
★★★★★ 5/5
GoogleWilliam Garland was very helpful when dealing with my questions I had about lettings and my property maintenance issue he was was very friendly and professional to get the issues sorted.
James · 10 March 2020
Agent replied
Hi James North, thank you so much for your positive comments about haart Cambridge (Lettings)!
★★★★★ 5/5
GoogleJamie was really helpful and always kept me up to date and addressed all the queries and concerns I had quickly.
The online application process was very easy too!
Would definitely recommend!
Freddie · 5 September 2019
Agent replied
Hey Freddie, It was a pleasure helping you out. I really hope you settle in to the flat, its a beautiful place! Let me know if there is anything else I can do to help. Jamie
★★★★★ 5/5
GoogleI am a tenant and I've been renting through Haart for the 3 years I stayed in the UK. The team is professional, helpful, and timely. The team is always quick to answer any questions and made the rental experience very smooth. It has been a wonderful time that we spent at the property and we are grateful for everyone who helped make this such a warm home for us the past 3 years, including the Cambridge Haart team and our landlord.
I would like to thank everyone at Haart for all the help and kind service that you have provided in the past 3 years. It has been an excellent experience and I will most certainly recommend Haart to anyone who will be renting in Cambridge in the future.
Crystal · 27 August 2019
Agent replied
Hi Crystal Lee, thank you so much for your positive comments about haart Cambridge (Lettings)!
★★★★★ 5/5
GoogleHaart Cambridge team have been amazing from the first day I made contact with them. The team are so professional and friendly. I was put at ease from the first telephone call. Moved me into my house in the space of a week. Constantly calling to keep me updated and remind me of what forms needed to be signed and sent in. Definitely the best agency I've used in Cambridge, just wish I went there a lot sooner.
Recommend this company to everyone!
Romana · 29 July 2019
Agent replied
Dear Romana Kumar,
Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future.
haart Cambridge (Lettings)
★★★★★ 4/5
GoogleAll staff were friendly and helpful when organising my viewing and arranging my lease. All your documents for your letting are managed on an online page which is helpful for you to track your application and keep a clear record of your contract. The only reason I am giving 4 stars is the online system sent automatic emails saying more documents needed to be up loaded for my application but this was actually ment for the landlord and not me (the tenant).
Elaine · 29 July 2019
Agent replied
Elaine Norris, we are very happy we could provide you with a positive experience!
★★★★★ 1/5
GoogleLiterally the worst lettings agency possible. When we moved in a lot of things turned out to be broken. Including our shower, and no matter how many phone calls or emails we send we never got anything back and we have had to live without a shower for over half of the tenancy. We have fixed a lot of the broken things before moving out, but they still want to take £750 of our deposit due to marks and stains that were already there before we moved in! These people are a joke and will try everything to take your money without providing any kind of service.
Fleur · 29 July 2019
Agent replied
Dear Miss Steenbruggen, Thank you for leaving us your feedback. We are disappointed to hear that your experience was not a positive one. To re-emphasise your discussions with Spicerhaart decisions made with respect to deposit dilapidations are made by your Landlord and not us. You are of course welcome to dispute this claim through the deposit scheme. Information on this has been previously provided to you. Our manager would really like to speak with you more regarding this matter. Please reach out to us at 01223 245302. We look forward to hearing from you.
★★★★★ 5/5
Google(Translated by Google) With real pleasure I recommend Haart Cambridge.
Special attention should be paid to Patryk's professionalism, his individual approach to the client, empathy and professional help and effectiveness. An additional advantage was the very short time of finalizing the transaction. For which also the words of gratitude to Patrick.
I would highly recommend.
Best wishes.
(Original)
Z prawdziwa przyjemnoscia polecam Haart Cambridge.
Na szczególna uwage zasluguje profesjonalizm Patryka, jego indywidualne podejscie do klienta, empatia oraz fachowa pomoc i skutecznosc. Dodatkowym atutem byl bardzo krótki czas sfinalizowania transakcji. Za co równiez wyrazy wdziecznosci dla Patryka.
Goraco polecam.
Serdecznie pozdrawiam.
Renata · 11 July 2019
Agent replied
Dear Renata Ruchala, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
