Carter Jonas Lettings Cambridge reviews

★★★★★ 5/5

Trustpilot

Quality rather than quantity - works for me!

Listed in June, not a million viewers but given that we had an intervening (and disruptive) election and budget the 3 views we had gave 2 repeat views and an offer in August. I am happy to have quality rather than quantity! Also kept us informed of the progress of the sale - a better option sometimes than relying on your conveyancer/solicitor. Helped liaise with the buyer, and finally got us over the line! Happy days and a new adventure on the horizon with our next project house!

Andrew · 4 December 2024

★★★★★ 1/5

Trustpilot

Awful service

Awful service! I went to view a house with my 17 year old son and we really liked it. We dealt with Nyah from the Shrewsbury office and I got the impression that she immediately discriminated against us. She was giving us false figures to try and put us off saying the deposit was higher than it worked out at, also that the council tax was 2 grand higher than it actually is! It was as if she did not believe we could afford such a house. Then told me that as we are both self employed we would have to prove income for 3 years. As I knew this was not correct, my husband phoned a few days later and she told him self employed was fine and we’d need to provide bank statements for 1 year for referencing and would he like to apply for the house. He asked why she had told me completely different information and she got completely defensive and then said we could not apply. Good luck to the landlords with her being in charge of managing their property.

Hayley · 18 October 2024

★★★★★ 5/5

Trustpilot

Sam Jarvis

Sam Jarvis was brilliant in the acquisition of the rental for our 2 bed property in Fulham. We wouldn't be living where we are now if he wasn't as quick and efficient with his email replies, always giving us in depth and great answers for any questions we had regarding the property. Naturally, renting somewhere for the first time in London was a tough experience, but having an agent like Sam who was extremely helpful and understanding with his replies made the process so much easier. Couldn't recommend more :)

Liam · 17 October 2024

★★★★★ 5/5

Trustpilot

Great service

Despite being worried about finding a flat in London in the current state of the housing market, CJ made it easy for us to view the flat, did not pressure us to make an offer which made us feel comfortable, and when we did decide to make an offer they, especially Sam, were helpful in letting us know next steps. I also emailed several times with loads and loads of questions which were all answered quickly and with clarity which made me feel better about the whole process.

Emma · 8 October 2024

★★★★★ 1/5

Google

We had a deeply disappointing and frustrating experience with the residential sales team at Carter Jonas in Cambridge. They collectively conducted themselves thoroughly unprofessionally with a dismissive, haughty and arrogant attitude. We consistently experienced appalling communication with very slow and sporadic replies to emails and answering phone calls. The contrast with another local estate agents was stark! Having terminated Carter Jonas, a splendid estate agent took over and sold our property on the very first day at a higher price than when represented by Carter Jonas. If you value prompt and clear communication, reliability and expertise in the Cambridge housing market and, above all, professionalism - you need to look for representation elsewhere.

L · 16 March 2026

★★★★★ 5/5

Google

Carter Jonas manage the rental of my property and they do it fabulously. Over the years I have been with them they have really helped me with all aspects of my property from tenants to repairs to just general advice on renting. A specific thank you to Leisa Jackson who is first class sorting out any issues with the flat and similarly Naomi Blois who has done a great job in ensuring my flat is 100% occupied with great tenants. I feel I do not have to worry which is really important as I live overseas. Thank you to the Carter Jonas crew!

Bob · 1 October 2024

★★★★★ 5/5

Google

As we enter our 11th year with Carter Jonas Cambridge lettings we would like to say that they have been the best agency we have used in the 24 years of letting our house. From finding good tenants to all of the mandatory inspections and maintenance we have always been very happy. Emails are promptly replied to and any problems are dealt with swiftly. We have found the professionalism and friendly service has given us peace of mind whilst living abroad. To Anton and all of the Cambridge team, many thanks for all of your help.

Tracy · 16 February 2026

★★★★★ 5/5

Trustpilot

A Big Thank you to Robert McLaughlin…

A Big Thank you to Robert McLaughlin from Cater Jonas, Winchester Branch, who has been extremely helpful with the purchase of my new property, and gone above and beyond to make the deal happenRobert’s knowledge of local area is outstanding We are relocating areas and know very little of Bursledon and surrounding areas. We felt like we had known Robert for years, yet we had only having met him once. I can’t recommend Cater Jonas enough.

Alison · 10 October 2024

★★★★★ 5/5

Google

I have rented a property through CJ. Overall I am happy about my experience and I can wholeheartedly recommend their services. Why ? - Clear, honest and efficient communication, I were able to do almost everything over emails and online with the rare need to call or to visit the office. - They have a process for everything which makes you feel confident that they are able to sort things out and resolve any obstacle down the road. - They were objective in all their requests and responsive in all things requested from them. - The system they had to manage issues is magnificent and dependable, I did not have to worry if anything failed or was damaged as they took care straightaway. - We looked after the property we stayed in and they returned the deposit in full which again touch base with the point of being objective and not being only on the landlord's side all the time. The things that they can improve at: - To hire somebody to do the End of tenancy cleaning as this may reduce the price of the service which is of high price with respect to the quality achieved (contractors and not CJ). - To eliminate the need to take photos when a reviewer (basically somebody who comes to check that the property is in good shape) comes around as I see this as a kind of privacy issue. - To keep access to the inventory photo log, I struggled when checking out as I was not sure if an item was like this when checked in or if it had been depreciated. In general, If I am to rent or rent out, I will contact them at first. I want to give a special thanks to Adam for Sales and Megan from Operations in Cambridge office as they were very helpful and things would not be as good as it was without their involvement.

Islam · 3 August 2024

★★★★★ 5/5

Trustpilot

My experience with Cater Jonas was really good

My experience with Cater Jonas was exceptionally good. Andrew kept my sale on track in what was a challenging journey and got it across the line. The whole sales team in Newbury were great.

Pd · 21 January 2026

★★★★★ 5/5

Trustpilot

Marlborough office - Sophie and Fred feedback.

We sold our property through the Marlborough office of Carter Jonas. The team especially Sophie and Fred were always on hand to give excellent help and advice and visited the property numerous times over the months when it was on sale.We had a number of viewings throughout the time the property was on the market and their up to date feedback on the viewings was invaluable. Thank you for all your professionalism as this made the process so much easier for us.We were delighted that the house eventually sold this year to a family who will now look after it for years to come and make it their family home - as it was for us for 45 years !

Julian · 13 July 2024

★★★★★ 5/5

Trustpilot

Fantastic Experience with Carter Jones

The experience with Carter Jonas was fantastic to say the least. Communication and transparency were consistent through out the process. We are so lucky to be in the flat we are in, because of the assistance by Sam and the team at Carter Jonas. Not only did we move into a freshly painted, well looked after apartment, we also have had numerous check-ins since. Very grateful for the team at Carter Jonas

Sophie · 6 November 2024

★★★★★ 1/5

Trustpilot

Deliberately trying to put off tenants with pets

I am trying to rent somewhere and have a dog. The new Renters Rights Act should make it easier, but Carter Jonas do the opposite. I was told today that they have a 'huge backlog of pet requests and it's taking around 1.5 months to get permission from a building manager' so no point even asking. Surely that's something that can happen in principle before a property is marketed? I believe they are using delays and unhelpfulness as a way of continuing to exclude tenants with pets.

Norfolkian · 16 September 2026

★★★★★ 5/5

Google

Tina and Chloe were fantastic, keeping us fully informed, super proactive, extremely pleasant and professional. They are a credit to Carter Jonas and we highly recommend this estate agent.

Duncan · 16 February 2026

★★★★★ 5/5

Trustpilot

Our experience with Carter Jonas was…

Our experience with Carter Jonas was brilliant. We had the pleasure of working with Ed the whole way through. He was amazing, picked up the phone every time we needed him, pushed solicitors when they needed pushing and gave us an all round smooth experience. Couldn’t recommend Carter Jonas enough.

Harry · 25 August 2026

★★★★★ 5/5

Trustpilot

Huge thanks to Sam Jarvis

What a great agency ! We recently rented our dream flat and Sam was amazing in helping us find the right place for us. One of my best experiences with renting in London. Sam was so kind and understood exactly what we were looking for, accompanied us through the process and was on top of everything to make sure we found the right place and that the process for us was smooth and transparent. 100% recommend working with him to find your next home if you want to make sure you find the best !

Alicia · 10 May 2024

★★★★★ 5/5

Google

We recently purchased a property through the Cambridge office of Carter Jonas and were so impressed with the service and attention they gave us in order to complete a complicated transaction. Luke Johnson and Ollie Trent handled the sale in an exemplary and highly professional way and went over and above to achieve a successful outcome. They couldn’t have been more helpful and were delightful to work with. Thank you.

Woody · 16 March 2026

★★★★★ 5/5

Google

Carter Jonas' profound expertise and their consistently patient and warm service have reaffirmed my decision to rate them highly once again. The level of service I received from Carter Jonas was nothing short of exceptional. They truly care about their clients and work tirelessly to meet their needs. The attention to detail and personalized assistance made me feel like a valued customer. Jessica and Lauren stood out with her unparalleled knowledge and expertise in the field. They went above and beyond to assist me throughout the entire process, ensuring that all my queries were promptly addressed. As a tenant based outside the UK, Megan Roots has been an invaluable source of assistance to me. Her dedication and professionalism have been truly commendable. I cannot speak highly enough of the exceptional support she has provided. Megan's diligence in staying up to date and conducting herself with utmost professionalism has been instrumental in navigating the challenges of being a non-local tenant. I would highly recommend Carter Jonas to anyone in search of a top-notch letting agency.

Qiming · 14 March 2024

★★★★★ 5/5

Trustpilot

First class service

Excellent valuation realised a sale price which exceeded my expectations in relation to that suggested by competitors.The professional, courteous, approachable staff in the Harrogate office were always available to support. In particular Tony, Alex & Lizzie kept me updated & were encouraging throughout the process. I would totally recommend the team for the respect which they demonstrate to clients & their homes. I am now very happily settled in York.Much appreciated.Liz C

Liz · 13 July 2024

★★★★★ 1/5

Trustpilot

I spoke a couple times called Catherine…

I spoke a couple times called Catherine at the York branch she is so unprofessional shouting at me over the phone for asking a simple question. Disgusting behaviour don’t even know how she still works there if she talks to people like that over the phone. I will never use this company again.

Rosie · 25 June 2026

★★★★★ 5/5

Trustpilot

Carter Jonas

Carter Jonas, and Fred Ponsonby in particular, provided an excellent service, helping us to find a new home in the Marlborough area, encouraging us to view a property we initially thought wasn't right and helping us to maintain the buyers commitment when our first sale fell through

Katie · 27 July 2026

★★★★★ 5/5

Trustpilot

Good Experience: Repairs to Flat

Thanks to Rachel and Logan at the Newbury branch for securing the Landlords' permission to proceed and then smoothly and efficiently coordinating the related work required to maintain the flat I rent through Carter Jonas. Also my thanks go to Paul and Tamas who completed the work in a professional, cooperative and efficient manner and to a very high standard.I received excellent communication throughout from both teams.

Marc · 16 August 2024

★★★★★ 5/5

Google

I encountered several issues during the payment process, but Emilia was extremely attentive and supportive throughout. She responded to my emails very quickly, even outside of working hours, and helped me resolve the problems smoothly. …

沈蕊 · 16 September 2025

★★★★★ 1/5

Trustpilot

Very poor service

Really poor service. Dealt with Louis from their Winchester Branch who was pleasant (although outwardly commented negatively about others who had viewed the property that day, which I didn't find particularly professional) on the viewing on Friday 13th October. Had some immediate questions which were emailed across within hours of the viewing to which 3 weeks later there hasn't been a response.Put an offer in on the property the following Monday (16th) and had an update on the Wednesday saying probably wouldn't have an update until the end of the week.Didn't receive any further updates (despite chasing) until 8 days later to say there still wasn't a decision but no explanation as to why and that the owners wanted to meet us the following Friday (3rd November - today).Sent a response within 3 hours saying we'd be happy to meet them and also asking some really basic questions. As of today I have had no communication following my email from over a week ago, nor have I received any updates regarding the property or my application.Extremely disappointed and wouldn't recommend to others...

Ben · 4 November 2023