Trusted Agent profile · Cambridge
★★★★★
782 reviews across 2 platforms
The Marque, 141 Hills Road, Cambridge, CB2 8RJ
Part of Carter Jonas, see every office.
Carter Jonas's office in Cambridge, at The Marque, is rated 4.3 out of 5 across 782 reviews on two platforms, including 292 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Carter Jonas Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cambridge.
Every review we hold for the Cambridge office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat experience
Great experience - very straightforward and supportive; transparent and easy to use as a rental tenant. Excellent service.
Hi Peter, thank you for your positive review. It's great to hear that you have had such a great experience whilst renting with us. Please do let us know if there's anything we can help you with.
5/5
TrustpilotGreat experience
We had a fantastic experience with Nicholas. He kept us informed throughout the process & had been really helpful & instrumental in the negotiation of a property we’re in the process of buying. Would thoroughly recommend !
5/5
TrustpilotVery happy with the service from Carter…
Very happy with the service from Carter Jonas. They helped with all parts of the purchase including the challenges that arose during the process. Very good communication at all times. My particular thanks to Ed who pulled out all the stops to facilitate the completion on the day.
Hi Paul, thank you for your positive review. It's great to hear that you are so happy with Ed and the team's assistance throughout the process of your purchase. Do let us know if we can help you with anything else.
1/5
TrustpilotCarter Jones a joke, Terrible estate agent
If i Could give them zero I wouldI contacted these people 4 times regarding a property and left My details with no responseI booked an online viewing and got no responseIf you are selling or buying keep away they are ignorant and useless And it had nothing to do with Covid so please do not use that as an excuse
Hello Martin,We're very sorry to hear about your experience.We would very much like to find out what happened here. Please could you send your details to marketing@carterjonas.co.uk so we can look into the matter for you?
5/5
TrustpilotGreat service
We have now bought twice through Carter Jonas and sold once. On all occasions they have been incredibly helpful, professional and supportive. Andrew Maddock in particular goes above and beyond to ensure that everything progresses well. He has single handedly held chains together, and takes the time to ensure that everyone is informed. I have no reservations in recommending them.
Hi Katharine, thank you for taking the time to write us a review. Our team are always happy to hear how well we have supported our clients. Please do not hesitate to contact us in the future.
1/5
TrustpilotAbsolutely unprofessional
Absolutely unprofessional. They Ignore your emails. Communication is terrible.
1/5
TrustpilotDo not use these Agents
I wish there was a zero option. Shocking service whilst renting. They tried to keep our entire deposit and claim for things they themselves had removed and damaged that they had never resolved. Had to go to arbitration and we got our deposit back. Bunch of crooks. Our case was particularly stressful and I will be going public with it.
Hello Karen, we are very sorry to hear about your experience. On this occasion, this was in the remit of the landlord, and we acted on our client’s instructions based on the information provided to us. If you would like to discuss this matter further, please contact feedback@carterjonas.co.uk
5/5
TrustpilotProfessional, honest and down to earth
I would describe Carter Jonas as highly professional and very upmarket but with zero pretention and very down to earth. We had a great experience working with Rupert and felt like our potential buyers were given the right experience which, ultimately, led to selling for a good price and then a relatively easy transaction. We would highly recommend.
Hello Iain, thank you for taking the time to write us a review. Our team are always happy to hear how well we have helped our clients. Please do not hesitate to contact us again in the future.
5/5
GoogleCarter Jonas have provided an exemplary and unerringly professional service for the four years I have used them to manage my properties. Anton and his team (in particular, Stephanie, Pauline and Kirsty) are wonderful to deal with and pre-emptive and 'can-do' in their approach. Many thanks to all! Maaike Wall
5/5
TrustpilotEd was great to work with
Ed was great to work with. He kept us informed throughout the process. Highly recommend.
1/5
TrustpilotAwful from start to finish.
Awful from start to finish.. crooks never get a deposit back even when you’ve had professionals come in done deep clean always find something wrong to keep your deposit
Hi Mark, if you could send some further details of your experience to feedback@carterjonas.co.uk, a member of our team will happily look into this further for you. Thank you.
5/5
GoogleI had a fantastic experience with Carter Jonas. Extremely professional but also very friendly and approachable. In particular my agent Livia Neal was amazing. She was always on top of everything, very quick to reply to any query and most importantly an absolute pleasure to deal with!
5/5
TrustpilotEd and the team at CJ are Great!
We dealt with Ed and the team at CJ on our recent purchase. They were knowledgeable about the property and the area, accommodating and most importantly excellent communicators and readily available to progress things at the right time. I would thoroughly recommend them to others.
Hi Ed, thank you for your review. We are so pleased to hear that you were happy with the service provided to you by Ed and the team. Please do not hesitate to get in contact if there's anything else we can help you with in the future.
5/5
TrustpilotGreat team
Really helpful team made our relocation to a rental property very easy. Good communication and friendly service.
Hi Jerry, thank for your review. It's great to hear that you received such a helpful and friendly service. Please do not hesitate to contact us if there's anything else we can do for you.
1/5
TrustpilotThis company does not settle its…
This company does not settle its accounts. It acts on behalf of National Highways and is grossly inefficient.
Hi Christopher, we are sorry to read your review. We have looked into this for you and believe that the relevant teams have been in touch directly to resolve any outstanding issues or payments. If you wish to discuss the matter further, please do contact us on feedback@carterjonas.co.uk. Thank you.
1/5
TrustpilotLost 1 month rent without our approval
I used the agent for renting my house.
5/5
TrustpilotA big shout out to the team at Carter…
A big shout out to the team at Carter Jonas! Great to work with, professional, organised, friendly manner. Thanks for everything - its been a pleasure working with you.Kind regards
Hello, thank you for your review. It's always great to hear positive feedback about our teams' professionalism from those who work alongside them. We look forward to working with you again in future!
1/5
TrustpilotIncompetent and untrustworthy Hills road branch
One of the worst renting experiences of my life ( hills road Cambridge branch)Make sure you know your rights as a tenant if you are renting through Carter jonas, I am usually quite relaxed and reasonable but the issues we had with this property and company were frankly incomprehensible.Mice twice, mold, burst toilet pipes, mushrooms from black mold,dangerous fuse box to name a few.No problem just tell Carter jonas and it will get fixed right? WRONG! Must be our fault as tenants! Only have the landlords interest as a client in their mind. Only when you involve environmental health do they get their act together.Wasted a few months to get my deposit money back through adjudication! ( had the cheek to try deduct £700 for pre-existing issues) And guess what we won. Wish I could post picture of the filth they thought was an acceptable property to let out, or the landlord showing up uninvited to blame Carter jonas on last few days of tenancy. As if they aren’t as bad as each other! Our neighbours told us this is a common issue with the house, so must be used to treating a tenant like dirt and hoping they won’t challenge them.All 5 star reviews have an incentive to leave a review , received a request day 1 of tenancy - luckily I didn’t leave one for a chance to win £100 pounds…So some advice:1. Don’t use Carter jonas 2.keep all evidence off issues you have reported if you do use them3. Take your own photographs when leaving.4. Know your rights as a tenant
5/5
GoogleSuch a great service from start to finish. Livia was really very helpful and ensured we were able to view, and then take on this property without delay. Everything was really clear and easy and they took all the fuss out of letting. Thank you.
1/5
TrustpilotWorst Experience with a letting agency
Worst Experience with a letting agency. They never do the job unless you tell them you are going to complain to the council or sue them, and more than that, they are extremely rude, arriving at the point they insult their customers. Oh, I should not forget to mention they lie when advertising their properties!
Hello Sterie,We're very sorry to hear about your experience.Unfortunately, there were a few issues (some beyond our control) which we have resolved or are chasing third parties to resolve. If there is anything else that requires attention please could you send your details to marketing@carterjonas.co.uk, alternatively you can contact our local office directly newbury@carterjonas.co.uk, 01635 263020 so we can look into any other outstanding matters for you.
5/5
TrustpilotCarter Jonas sales experience
Carter Jonas (Bishops Park) were wonderful as always in the sale of our properties - great communicators and knowledgeable professionals in their field. Thank you!
Hi Ann, thank you for your review. It's great to hear how impressed you were with the professional service you received from our Sales team in Bishops Park! Please do not hesitate to get in touch if you need anything else.
1/5
Trustpilot-Mess about with people and waste…
Fulham Branch, 361 Fulham Palace Road-Mess about with people and waste buyers’ time...lie.-GDPR: asks for bank statements but did not provide any guarantee that this information would be stored safely. Did not ask for my permission to be added to their database.-Sales manager was borderline racist, explaining to me what “a round number meant in English” with a very patronising tone...AVOID at all costs!
Hello, thank you for your feedback.If you would like to discuss this matter further, please contact feedback@carterjonas.co.uk
5/5
TrustpilotWe sold our property in Fulham with the expertise of Carter Jonas
We sold our property in Fulham with the professional help and expertise of Wayland Ward-Smith of the Fulham Palace Road office.Wayland achieved the asking price and the property sold with little fuss or stress so I can only thoroughly recommend using Carter Jonas to sell a property.
Hi Tim, thank you for your review. We're so glad we were able to help make the sale of your home as stress-free as possible for you! Please don't hesitate to contact us in future if there's anything else we can help you with.
5/5
GoogleOur company, Pure Alarms Ltd provide maintenance for a number of properties and estates under Carter Jonas, working closely with Senior Property Manager Megan Roots. Megan and all other staff we come into contact with are always a pleasure to work with, very informative and have excellent communication with our engineers. Would highly recommend.PositiveResponsiveness, Professionalism
Hello Harry, thank you for taking the time to write us a review. We really appreciate and value your feedback.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Carter Jonas Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cambridge.
