Bidwells Cambridge reviews

★★★★★ 5/5

Trustpilot

Best letting agent I have dealt with

I am once again very pleased with the professionalism of Bidwells. I had an excellent rental experience with them in the past, and am delighted to be renting with them again.A special thank you to the letting team (Tanya and Irene), who have been very helpful throughout the whole process.I would recommend them 200%.

Juliette · 25 June 2024

★★★★★ 5/5

Google

The lettings team at Bidwells were superb from start of finish. They helped us every step of the way. Tanya, Niki, and Brandon were awesome :) I can't recommend them highly enough.PositiveResponsiveness, Professionalism

Alex · 13 June 2022

★★★★★ 5/5

Trustpilot

Great service with Bidwells Cambridge

Great service with Bidwells Cambridge. Nikki was exceptionally professional and friendly. She made sure that all our needs were met and that everything was done on time while maintaining a pleasant experience.

Paul · 24 July 2022

★★★★★ 4/5

Trustpilot

I am extreemly satisified with my…

I am extreemly satisified with my experience with Bidwells interms of their promptiness, customer centric service. In particular, I would like thank Irene and Tanya for their prompt and friendly service.

VK · 1 September 2022

★★★★★ 5/5

Trustpilot

Excellent service from Bidwells rental…

Excellent service from Bidwells rental division, as always. Thank you team.

Annie · 10 December 2025

★★★★★ 5/5

Trustpilot

Excellent Service

Bidwells have been excellent in all areas of my sale. I would particularly like to thank Andrew Tucker who gave me exemplary service. I will definitely recommend Bidwells to friends and will use you again.

Rachel · 18 January 2022

★★★★★ 1/5

Trustpilot

They get paid so much for doing so little, and paid me so little for doing so much

Because it is my line work I did all the professional photography, the floor plans, the virtual tour (and hosted it on my professional servers), advert text (because their draft was rubbish), and showed all the viewers around. For all this Bidwells very begrudgingly, and not without chasing them several times, paid £100 into my bank account without even informing me. (They claim theis is what they normally pay for that work and could produce proof, which, of course, they never did…) And what did they do for their £11,400 fee for “selling” the property (which was paid immediately on completion date, no chasing required)? Someone visited my property once to make a valuation, an ad with my photos and text was put on their website and one or two main property websites. And they took and made a few telephone calls from/to potential buyers and liaised with me for me to do the viewings. I would have spent far more time and skill than they did… I’m in the wrong business, because this estate agent, with their very plush new offices, gets paid (not earns) extortionate amounts of money for doing virtually nothing…

Michael · 16 June 2022

★★★★★ 5/5

Trustpilot

Professional approach and kept us…

Professional approach and kept us updated through the process at all times

Julian · 21 November 2025

★★★★★ 5/5

Google

Andrew Tucker and his team have been kind and professional steering us through a fraught sale and purchase chain. We would have no hesitation in recommending Bidwells to anyone wishing to receive an excellent service.PositiveResponsiveness, Quality, Professionalism, Value

PR · 13 June 2021

★★★★★ 5/5

Trustpilot

End to end management of sale process

Ollie provided advice on the sale process, ground rent issues, pricing at the onset. During marketing, he managed multiple viewings and negotiations with potential buyers, and we successfully closed the sale of my property at above indicative asking price. Am very grateful for this. Ollie and Izzy helped greatly!

CW · 13 August 2024

★★★★★ 5/5

Trustpilot

Thank you to Amber and Bidwells Team

Amber and the team at Bidwells made the whole process stress-free and easy - very professional throughout. Thank you very much.

Jhon · 31 May 2023

★★★★★ 5/5

Trustpilot

Professional and responsive service

James and Amber were professional, helpful and responsive throughout, in bringing the properties to the rental market and securing tenants.

James · 21 June 2023

★★★★★ 1/5

Trustpilot

I wish to expression my immense dissatisfaction…

I wish to expression my immense dissatisfaction with Bidwells. I was selling a 5 bedroom detached house on the edge of the city of Cambridge - and it was the most stressful house sale I've ever experienced!First of all I was repeatedly "fobbed-off" (I could use plain English here but I don't want to risk getting into any libel action...) - regarding the simple wording of my property. Over the period of about two weeks I was "fobbed-off" in various guises in desperate attempts by Bidwells not to let me have the wording I wanted! The requested changes were very subtle in any case - and were lifted from a previous brochure to sell this house by another large estate agent firm about five years ago - so it’s not like there was anything controversial, risqué, or unacceptable about it?! The original provisional wording suggested by Bidwells was frankly naïve and really not very good - and didn't even mention that it was in extremely sought-after Cambridge(!) (they just wanted to say it was near Great Shelford?!) - and clearly it was rushed by someone very inexperienced. I was within a hair’s width of not using Bidwells after two weeks of being "fobbed off" about why they "couldn't" change a simple sentence! In the end I just thought I couldn’t be bothered going through the process and delay of finding another agent - and let it be…! But I was fuming...Then there was the matter of being "fobbed-off" to about the cost of doing all the photography, virtual tour (including hosting), and floor plans - which I provided myself as a professional photographer. Bidwells must take me for a complete fool to tell me that all this costs “around £100” - when I have been doing this sort of thing professionally for nearly twenty years! And the costs I was credited with for the last property I sold - twelve years ago - was £500 (more like £750-£1,000 at today’s prices)...!In view of the fact I did the photography, the not inconsiderable virtual tour, the floor plans, and did all the viewings - it is hard to see how Bidwells can justify their £11,500 (inc. VAT) fee… Sometimes things work out for estate agents and sales go through very easily - and sometimes it’s much harder - and it’s just the roll of the dice. And if I hadn’t been blatantly "fobbed-off" over two separate things I wouldn’t have minded about Bidwells’ extreme luck with this sale. However, when a company such as Bidwells behaves in such an unscrupulous, underhanded, and unethical manner, then I take extreme exception that they should so massively profit at my expense…I complained to Biwwells and someone "senior" called me. He tried to belittle the hastle I endured with the two weeks' wording change (he clearly hadn't seen the long email trail I had to endure). Regarding the work I did that was only valued at £100, I said to him I simply don't belief anyone could do all that for £100, and I asked for evidence in the form of invoices of the cost of a similar sized property. He said he would do that. I said it was not about money - it was about a principle - that I had been twice deceived by Bidwells - and that was totally unacceptable - especially from a company who has profited so much from me. He also said he would formally reply to my complaint early the following week (it was Friday when we spoke on the phone). On the phone he was all sweetness and light, and Bidwells prides itself..., and Bidwells would never... - blah, blah, blah. He never got back to me... Go figure...A final word. The buyer lived just down the road and bumped into me after collecting the keys. She was clutching a bottle of champaign Bidwells gave her - and no doubt received much thanks. However, as the seller - who made the sale, and did most of the work - and paid them £11,500 - all I got was a deduction mentioned on the invoice from my solicitor...!So what did Bidwells do for their £11,500 fee? I had one valuation visit, they put an advert on their website and a leading property website, and made a few telephone calls. I did the rest. Not even a thank you for using their services...!

Michael · 29 March 2022

★★★★★ 5/5

Trustpilot

Reliable and consistent.

The lettings and sales teams have supported me for almost 10 years. Their services are excellent and they are trusted advisors.

Jason · 11 August 2025

★★★★★ 1/5

Trustpilot

Worst lettings agent in Cambridgeshire

I have nothing positive to say. We moved into a new-build detached property 3 years ago and our experience with Bidwells has been a struggle throughout. We have had an endless list of property managers who are all well-skilled in ignoring emails and feigning absence when you call them. They give you false information and never check when you ask questions. We have had to pay for our own contractors to fix things because they are constantly absent. Writing to their CEO to highlight our concerns made no difference as our emails were, obviously, ignored. We have had to open a communication line directly with our landlord now as it's made our life impossible. It's no wonder they're seen as the cheap property management alternative. If you can, avoid them.

Lbob1 · 22 February 2022

★★★★★ 5/5

Trustpilot

Yet another successful interaction with Bidwells.

Thank you Andrew and excellent support team to include Sofia, Philippa, Jess and Jan.As always it has been a pleasurable business experience when as we all know selling your home isn't easy. Best wishesGraham & Gillie

Graham · 16 June 2021

★★★★★ 4/5

Trustpilot

Proactively getting the job done

Very grateful for the hard work by Bidwells to support our property purchase, with their tireless mediation between different solicitors and other entities. Big thanks to Ollie in particular.

Andreas · 2 July 2022

★★★★★ 5/5

Trustpilot

The Bidwells team delivered excellent service

The Bidwells team delivered excellent service - I am completely delighted. They made the process of selling my property as easy as possible and achieved a great result in challenging circumstances. Communication was superb. They are highly professional, open, honest and tell you what you need to hear and not simply what you might want to hear, which is rare in my experience and completely essential to understand the market and the art of the possible. Having had the experience of dealing with all major (national) estate agencies, I would use Bidwells again without hestiation.

JT · 9 January 2022

★★★★★ 5/5

Trustpilot

Excellent Team

Sofia and Warrick were extremely helpful in the sale of my property. Always contactable, helpful and progress was very quick to allow a speedy sale and the purchase of our new property with no issues.

Kate · 10 June 2021

★★★★★ 5/5

Trustpilot

Bidwells is an exemplary rental agent.

My rental experience was made significantly smoother and more enjoyable thanks to their exceptional service. I would not hesitate to recommend Bidwells and James, Alex and Amber to anyone in need of rental assistance.Thank you, for your dedication, professionalism, and outstanding service. You have set a high standard for what a rental agent should be, and I am grateful for your assistance.

Po · 19 September 2023

★★★★★ 5/5

Trustpilot

Efficient

Efficient, helpful and professional service at Bidwells. Thank you!

Francesca · 12 November 2025

★★★★★ 5/5

Google

We have been renting through Bidwells for 1.5 years now and are very pleased with the service we are receiving. Our property manager Lacie has been very helpful and has been dealing with our requests efficiently. Highly recommended.

Emina · 13 June 2020

★★★★★ 5/5

Trustpilot

Fantastic

Mel was extremely helpful and made the process as smooth and easy as possible. Fantastic customer service, quick response times, and a friendly atmosphere throughout. Can't fault it at all. Thank you so much.

Lis · 9 June 2021

★★★★★ 5/5

Trustpilot

Definitely recommend after four years

We have just come to the end of a four year relationship with Bidwells, three years with the lettings team and one with the sales team. Everyone we dealt with was professional, knowledgeable and helpful. Special mentions to Warrick, who looked after us through a protracted sales period, Alex, Lacie and Mel who dealt with the lettings and Lisa who guided us when the tenants were leaving. We would be very happy to recommend Bidwells.C, M and J

Cathy · 25 January 2022