Sharman Quinney Cambourne reviews

★★★★★ 1/5

Trustpilot

Tried to rent a flat with them

Tried to rent a flat with them. Explained everything regarding my addresses and they said it’s going to be okay. 10 days later they turn around and say your application has been denied and won’t send my holding fee back and claim I lied on the application. The agents rush applications and the whole system is looking to fail your application so they keep the holding fee. Don’t go with them they will cheat you. Not helpful and treat you like a machine with no feelings. Even out the phone down on me when I request to speak to a manager to get a better explanation. Very sad.

Tawazz · 17 October 2025

★★★★★ 5/5

Google

The team at Sharman Quinney were consistently, reliable and organised all the way through our protracted purchase. Charlotte was super helpful and contactable throughout, even when she went away Nick stepped in and provided an equally excellent service. We would 100% recommend the team at Sharman Quinney for anyone looking at moving home.

Aaron · 10 June 2023

★★★★★ 5/5

Trustpilot

Excellent service

I’ve just bought my first flat in Cambridge through Sharman Quinney. They were a pleasure to work with. Maria was amazing - really calm, helpful and kind throughout the process. It made a big difference, thank you.

Mary · 12 August 2025

★★★★★ 5/5

Trustpilot

Fantastic service

Fantastic service, would definitely recommend. Jonathan, Lorraine and Renate were extremely helpful and kept me up to date throughout the whole process. Jonathan went above and beyond by checking on my property as it was left empty for three months. This gave us peace of mind and helped make the experience a lot less stressful. Definitely the best estate agent I have ever used.

Jennie · 22 August 2024

★★★★★ 1/5

Trustpilot

They will never stop calling you

I have had two interactions with this company. I bought a property in 2018 marketed through them, and they failed to attend a valuation appointment in 2025. We have no ongoing business with them.

Sean · 9 September 2026

★★★★★ 1/5

Trustpilot

Very disappointing experience, Cambourne Office

I have repeatedly asked the Cambourne office to remove my contact details from their database and made it very clear on numerous occasions that I do not want to be contacted by them.

Carole · 12 September 2026

★★★★★ 5/5

Trustpilot

Many thanks to Olly and Tawnee

Many thanks to Olly and Tawnee. Good customer service. Communication is key and they both went above and beyond helping me at a worrying time. You were both BRILLANT.

Linda · 9 September 2025

★★★★★ 5/5

Google

Baylee's professionalism, knowledge, and genuine care made our property search an absolute delight. Her patience and politeness were truly refreshing, and her willingness to go above and beyond to find us the perfect fit did not go unnoticed. It's been quite some time since we've experienced such exceptional service, and Baylee has truly set the bar high. We're immensely grateful for her assistance and couldn't recommend her more highly. Thank you, Baylee, for making our house hunting journey so enjoyable!

Sally · 10 May 2024

★★★★★ 5/5

Trustpilot

Distasteful service turned around by Fay Wilson

My 5-star rating belongs to employee - FAY WILSON only. My family had to leave a property manager by SQ early (before the end of our contract) as we suddenly had to move to another city. Graciously, our direct letting agent - Rebecca Clarke was able to sort this out with our landlord on the terms we continue to pay the rents and bills until a new tenant moves in and also pay a one-off fee of £730 to scout for a new tenant. This was fair enough as we were the ones who had breached the initial contract and we had no complaints.We paid rents and bills for 1.5months after we had vacated the property and the search for a new tenant was ongoing. Luckily, a new tenant moved in 8days before the expiration of the rent we had paid and we asked SQ to kindly refund us 8days of rent. For four months, countless phone calls and several emails, I continued to speak with Rebecca Clarke about this. Rebecca responded to just a few of my emails, would promise to get back with an update but hardly ever did. I became really frustrated. So one day, I rang the office line again (1 week after my newest follow up email to Rebecca was not responded to) expecting to speak with Rebecca and get the usual empty promises, Fay Wilson answered the phone and said Rebecca wasn't in the office but asked how she could help. Reluctantly, I narrated my four months ordeal. Fay took ownership of the issue, apologized, asked for time to investigate and promised to ring back. Then she rang back. I mean she actually rang back multiple times.I thought this was a taboo at SQ. Even when I was unreachable, she updated me via emails. Long story short, we got refunded the owed sum 2 working days after my first contact with her. Thank you Fay. If only every staff at SQ was half as kind and customer centric as you are, they wouldn't be any negative reviews. I believe Fay is working in a dysfunctional system at SQ because I was appalled by the fact that all my several emails (though addressed to Rebecca Clarke) were sent to a team/ group email address. Someone else, a supervisor ought to have seen at least 1 email and asked Rebecca what was going on here. Fay, you are the Star of my review and the only reason I could still consider recommending SQ to anyone or look forward to working with them in the future. I wish you Fay, all the best in your future endeavors. TAIWO

Taiwo · 28 February 2023

★★★★★ 4/5

Trustpilot

Well done Matt and crew!

The market Deeping crew especially Matt made us feel like we mattered. They listened to us unlike others who dictated, meaning we felt supported but in control. Obviously at the start you have lots of contact then a period of calm but towards the last push Matt was instrumental in making sure everyone was working hard to achieve the completion date.When I handed the keys in they gave me a box of random things like alcohol free beer and hair conditioner. It’s a nice gesture and I’m now looking like Michael Myers’s in the free face mask 🙈

Janet · 10 February 2023

★★★★★ 1/5

Trustpilot

Ignored, Misled and Left Waiting Over 10 Months for Mould Repairs, 8 Months for Roof Repairs

My experience with Sharman Quinney Lettings has been one of the most stressful and unprofessional I’ve ever had as a tenant.

Ava · 24 October 2025

★★★★★ 5/5

Trustpilot

Excellent Service

Right from the start of the process we have enjoyed a great deal of support from our engagement with the service offered by Chloe. She was very kind, a brilliant example of an ideal customer relationship. She guided us through what was supposed to be a difficult process with ease and confidence. Her expertise and knowledge were invaluable, it was a real pleasure dealing with Chloe Satchell.

Claudius · 7 November 2025

★★★★★ 1/5

Google

The worst estate agent in the country! NICK, the current manager in Cambourne is NOT fit for the job. They simply don't care about the customers. Poor customer service in every shape. Take your business elsewhere if you're looking to Buy or Sell

Ryan · 10 June 2023

★★★★★ 5/5

Google

Baylee was a huge help in showing my husband & I, 2 properties. Answered every question & has just been a real pleasure to work with.

Claire · 23 June 2024

★★★★★ 1/5

Trustpilot

Warning for potential tenants and potential landlords

Having read reviews here from Landlords, Tenants, Sellers and Buyers covering a number of branch offices, I am beginning to feel we got off lightly.

Bruce · 18 September 2026

★★★★★ 3/5

Trustpilot

Estate agent good, avoid broker/solicitor

Very happy with the service received from Sharman Quinney estate agent, Linda McMullan at the Oundle office was amazing throughout the house buying process, easy to reach, knowledgeable and always happy to help. Katie Staggs was also a pleasure to deal with and pushed for completion at every stage!! Highly recommend. However per the other reviews there was a big push for me to use their in house broker, not a very nice tactic. Even though I had an AIP from NatWest I still had to have a quote from their mortgage broker in their words ‘for my offer to be seen as genuine’.Also Sharman Quinney solicitor were not the best, creating an unnecessary 2 month delay due to not actioning a simple charge removal in good time.

Joe · 11 October 2022

★★★★★ 2/5

Trustpilot

Poor communicators

Instructed SQ Thrapston to sell 2 properties. Was pushed towards their favoured conveyancers, the first I rejected due to terrible online reviews. At viewings their performance was decidedly average; not interested in attending viewings after 5pm. Had one offer which was based on a viewing I did. Once we had accepted an offer the selling office lost interest and passed over to the sales progressor who was generally ineffective. No attention to detail whatsoever and poor/inaccurate communication. Ended up dealing with the agent for our purchase because emailing/calling SQ generally a waste of time. On completion not even a phone call or email thanking us for our business. A lot of our problems in the chain were not their fault but they made a tortuous chain worse by their poor communication skills. Would never use again.

Dominic · 29 May 2025

★★★★★ 5/5

Google

Nick was constantly on the case when it came to our sale and buy. He managed to sell a leasehold property in the same time frame as freehold! The constant determination by Nick lead the chain through the sale. Now I am really happy in my new home and would Highly recommend this company! Krishan NayarPositiveResponsiveness

Krishan · 25 August 2021

★★★★★ 5/5

Google

Received excellent service and made to feel as though we were the most important customer. Kept to appointments both in person and over the phone. A special mention to George McDermott who made us feel like nothing was too much trouble. He made every endeavour to find us a home that was suitable.PositiveResponsiveness, Quality, Professionalism

David · 10 June 2021

★★★★★ 4/5

Google

Had a good experience with the team at Cambourne. George was very professional and was putting time in to push the sale of my property. Unfortunately I can’t say the same for the solicitors they use. The solicitors were very slow, always out of office, and asking for paperwork I had sent multiple times.PositiveProfessionalism

Joanne · 10 June 2021

★★★★★ 3/5

Trustpilot

Buying with Sharman Quinney

Couldn't fault Sharman Quinney up to offer acceptance. Mortgage advice from Sophia was helpful and transparent, and negotiations were smooth with Tom too. However, there was a noticeable drop in customer service once the offer had been accepted. Often couldn't get hold of the estate agents on the phone, and had to actively ask them about what was needed next. The agent in charge of post-offer viewing was also 20mins late, just due to forgetting the viewing, which just helped to show the deprioritisation after offer acceptance.Overall was a good experience, and at the end of the day no mistakes were made and the property purchase went through, but there were things they could have done to make the post-offer journey a lot smoother and more fulfilling.

Conor · 17 May 2022

★★★★★ 2/5

Trustpilot

Dealing with the Great shelford branch…

Dealing with the Great shelford branch for selling . Up to last week they had such a large turnover of staff and a lot of our paperwork and photos have gone missing of ours . Not happy at all with them . They apparently now have a whole new team so Im hoping that things will improve we wait and see . Since a young lady named Alice joined them 3months ago things seem to improve . She paid a visit to our home on the market again due to the present economic current climate of mortgage rates increasing and she had done more in one week than any of the others in the past . So well done Alice you deserve a quick promotion for trying to make things better and restore my faith in the company .

Pauline · 28 September 2023

★★★★★ 5/5

Google

Luke and the team were very responsive and thorough throughout the sale of my property, despite being a complicated sale. Luke in particular was very proactive in keeping the conveyancing on the sale progressing, and they found my initial buyer very quickly on my behalf. I would definitely recommend their services if selling in the area.

Mark · 10 June 2020

★★★★★ 1/5

Trustpilot

Constantly call you!

We viewed a property with this company and first of all they were late for the viewing - ok these things happen but no call or no apology. We advised them it was not the property for us but told them it wasn’t price it just wasn’t the one for us, however they have constantly called my partner telling him it’s been reduced and he had repeatedly told them it ISN'T the price.

Katie · 7 June 2025