Trusted Agent profile · Cambourne
★★★★★
175 reviews across 1 platform
4 Caxton, House Broad Street, Great, Cambourne, CB23 6JN
Malcolms's office in Cambourne, at 4 Caxton, is rated 4.7 out of 5 across 175 reviews on 1 platform, including 175 Google reviews rated 4.7.
Every review we hold for the Cambourne office, from every platform, shown as written. First names only.
2/5
GoogleMalcom was our estate agent to get our move home. Their support and response's were good at the start and gradually got worse at the later stages. Especially closer to the exchange, the Malcom was more acted as a sales man and exposed to potential near miss items. Compared with our previous house buying, Malcom might have done good job for seller, but entirely opposite experience as a home buyer.
5/5
GoogleMalcolms recently acted for me in the sale of a property. They were professional at all times. There were moments when the process didn’t go to plan but they were always there, returning calls promptly, and ‘holding my hand’ through the anxious moments. I have no hesitation in recommending them. Thanks again to Shannon, Jamie, and the rest of the team at Cambourne.
5/5
GoogleMalcolms recently acted as agent for the sale of my rental property, and I have to say the process was very smooth. Shannon and Anthony kept me constantly updated. Michael has also been very efficient over the years, when managing the rental side of things. Overall, a very efficient and friendly bunch of people to look after your house affairs!
5/5
GoogleHad a good experience buying my property with Malcoms. Shannon was prompt and responsive through out the process. She accommodated special requests with the property and convinced the seller. Arranged additional viewings to our convenience. She dealt with the mortgage brokers and the lawyers to close the deal promptly. Overall a great experience.
5/5
GoogleMalcoms Estate agents were extremely professional throughout the whole process; very concerned about all details and responding to my endless queries at any time. I particularly have been in close contact with James whose support was endless. Caroline and Shannon were very helpful during the viewings we had. I would really recommend Malcoms Estate Agents for helping you find your house as they go the extra mile to turn the house into a home.
5/5
GoogleI had a great experience renting through Malcolm’s for the past 5 years. Mike is always very responsive and quick to fix any issues.
5/5
GoogleWe recently purchased a house in Cambourne for which Malcolms were the selling agents. Throughout the process we were really pleased with the service we received from Malcolms. Jamie and Anthony were excellent in keeping us updated with progress on the purchase and were friendly, helpful and patient during what turned out to be a less than straightforward transaction. Thanks to all at Malcolms for excellent service.
5/5
GoogleI have successfully purchased my first home through Malcolms! I would like to take this opportunity to say a special thank you to Shannon and Caroline, for consistently working hard despite all the difficulties that occurred during the buying process. Both ladies have been absolutely amazing and supportive!. They were so professional and punctual throughout the process and always came back with a fast response to any of my queries. Both ladies have worked tremendously hard in chasing third party on my behalf when there was an issues or chasing to speed the process. Once again thank you to Caroline, Shannon and the whole Malcolms team! I would highly recommend Malcolms team, and will be approaching Malcolms in the future when I come to buy my next property.
5/5
GoogleMike was a very polite and approachable agent, and we had a great experience throughout our 3-year tenancy.
5/5
GoogleWe recently purchased our new home through Malcolm’s Estate Agents, and we couldn’t be happier with the experience! From start to finish, the team was incredibly professional, supportive, and attentive to our needs. They guided us through every step of the process, making what could have been a stressful time feel smooth and straightforward. Communication was excellent, and they were always quick to respond to any questions we had. Their expertise and honesty gave us complete confidence, and we truly felt they had our best interests at heart. A big thank you to everyone at Malcolm’s for helping us find our dream home! We highly recommend them to anyone looking to buy or sell, they really do go above and beyond!
1/5
GoogleMalcolms viewed house to discuss valuation and said they would be in touch. That was a week ago and have heard absolutely nothing since. Very disappointed in their customer service.
5/5
GoogleWould just like to thank Shannon from Malcolms Estate agents for the great service she provided in selling our house in Cambourne. Not an easy sale, but she went over and above with the work she did to get this completed. Thanks again Shannon. David Walker-Smith.
5/5
GoogleThanks to Shannon and Dan at Malcolms for their efforts getting a BTL purchase through to completion. One of them was always available on the phone and when things got a bit sticky with a leasehold management company Dan was very quick to put additional pressure on them. Over the past 12 years I've used Malcolms to buy and sell three properties and they have been great every time!PositiveResponsiveness, Professionalism
5/5
GoogleThe service Mike has provided to me as a landlord over many years is second to none
That’s great to hear Kevin. We really appreciate your comments and allowing us to manage your property
1/5
GoogleMalcolms may be good for landlords, but their rental process is atrocious. At £150 per tenant, their reference charges are as expensive as it gets around the country. They don’t take guarantors. They won’t hold your application open if there is a problem. My partner and I were looking at renting and were asked by the estate agents if we were in full time work, which we are. It wasn’t until the £300 was paid that we were asked if it was permanent contract. My partner has a work contract of 6 months which is standard at BAS (although this in itself is no way to treat a work force, particularly if it’s harder to rent on that kind of contract), and we were failed on behalf of that. The agent rings and says ‘sorry’. We asked if we could have a guarantor, they said no. We asked if we could be given a weeks grace to sort something out at my partner’s work, the application was closed within three days. There was literally no effort on their behalf to salvage the application. The reference company then calls us and asks if there’s any news from my partners work. Why was the application closed if the referencers were still waiting on information? My father in law, tried to reconcile the money situation and was asked to pay another £150. The landlord wasn’t happy with him being a part-time tenant. Being asked for more money, unsurprisingly, we said no. Bye £300 👋🏼 from two hard working young people. Rented from elsewhere without a hitch.
5/5
GoogleRecently purchased a property through Malcolms. The process was really smooth and the team constantly updated me and made the transaction really simple. I highly recommend Jamie and the team. Jamie really did go above and beyond was always available to answer any questions I had, which was a lot
2/5
GoogleVery poor service for viewing potential rental properties, Full time employment is required for references which is expected in the business however they refuse to do viewings of rental properties outside of working hours? No viewings at weekends is shameful for an established business.
Hi Richard, Sorry to hear you have had a bad experince with our lettings team. Upon investigation, i understand you wished to view a property on a sunday which is the only day we are closed and you are correct we do not offer rental viewings significantly outside of business hours.
5/5
GoogleWe had a very positive experience with Malcom’s while staying in a property they were letting for 2 years. A big part of that was thanks to our lettings manager Michael Shipp who was extremely helpful and friendly through showing us the property, giving us guidance during moving in, and making sure everything was to the expected quality while we were living in the property. Would definitely recommend, thanks again Mike!
5/5
GoogleShannon Thomas is a perfect agent. She does her work professionally and fast. She keeps a comfortable atmosphere and never bothers a client. We have successfully bought our house with her. Thank you, Shannon!
5/5
GoogleA great experiance from start to finish from the team at Cambourne, and a special thanks to Shannon who kept us up to date with developments as they went along from start to finish, she made our moving experiance that we had never done before go like a breeze.
5/5
GoogleI have used Malcoms’s on a number of occasions and always been impressed with the quality of service, professionalism and friendliness. Most recently Anthony and the team managed to value, market and sell my house within 24hrs! If that doesn’t deserve a 5* rating, I don’t know what does!!
1/5
GoogleThe first offer we made was going through Malcoms. We were told not to touch the fixtures as it is pandemic and the agent was so impolite to keep say don’t touch this and that eventhough we were not going to. To the seller, she was very polite to him, calling him Mr X Mr X.To us just keep social distancing and never show us anything. We behaved well and followed what she said. We sent back the offer right away without any bargaining. We politely asked her if we could have some furniture included for not bargaining the price. We expected the answer no, however, we did not expect the answer, “if you want second hand furniture you can buy in the second hand furniture shops!” We are cash buyer. We are the one to pay for the whole things. However, we are getting beggar service. We do not know what happened to that seller. He kept us in waiting for a month without giving his solicitor details. Malcoms, who has never updated us too. We kept asking Malcoms week by week, wasting our time. He said to us, “this is UK, it is not as efficient as other where, you need to wait”. It’s so frustrating and we behaved well like a child waiting for 1 month for nothing. At the end, we withdrawed the offer and gave up. We bought another home smoothly later on. We don’t need follow up as we have already settled.NegativeResponsiveness, Professionalism
Good Afternoon, Unfortunately we can not find your details on our system, we think possibly you have the wrong company. Please contact us on 01954 710700 to discuss any complaint you might have. Thanks for your time.
5/5
GoogleI recently sold my house through Jamie in the sales team and cannot endorse him and the Malcolm’s team enough. Property was sold over asking price within a matter of days. The service delivery, constant unprompted updates and discretional effort put in by Jamie was fantastic. Highly reccomend.
5/5
GoogleMichael at Malcolms Estate Agent has been the most helpful letting agent I have ever dealt with (and I have moved multiple times around the UK for work). He has been helpful, prompt at responding to any and all of my enquiries, friendly and he has made renting through Malcolms a breeze. Honestly, couldn't rate him highly enough!
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Malcolms's Cambourne office has 175 reviews across 1 platform: 175 on Google.
Malcolms Cambourne is rated 4.7 out of 5 across all 175 reviews, and 4.7 out of 5 on Google from 175 reviews.
Malcolms Cambourne, 4 Caxton, House Broad Street, Great, Cambourne, CB23 6JN.
