Trusted Agent profile · Cambourne
★★★★★
154 reviews across 1 platform
Caxton House, Broad Street, Cambourne, CB23 6JN
Connells's office in Cambourne, at Caxton House, is rated 4.8 out of 5 across 154 reviews on 1 platform, including 154 Google reviews rated 4.8.
Every review we hold for the Cambourne office, from every platform, shown as written. First names only.
5/5
GoogleConnells have provided an excellent service to us and we would definitely use them again.
Thank you for the kind review! We are thrilled to hear that you had an excellent experience with our services and would be happy to assist you again in the future. Your satisfaction is our top priority. Kind regards, Lucy, Customer Feedback and Support Team
1/5
GoogleMade an offer on a property and got told they had a higher offer. Found out today that they didn't have a higher offer but the people bought it happened to use their mortgage adviser , which I refused. And this wasn't the first time we felt they lied to us.
Hello Andrew, thank you for your feedback, having looked into your comments, I can confirm that your insinuation that the successful buyer was due to them using our in house mortgage consultant is completely false. In both instance where you made offers on properties with our branch, the vendor was more interested in the buyers position in relation to a chain. Financials were an important but not defining factor in their transactional decision. As Estate Agents, we will always take the instructions from our sellers in terms of how they wish to proceed. We wish you the best of luck in finding a property for the future. Best regards, Lucy, Customer Relations Team
1/5
GoogleMade an offer on a property and got told they had a higher offer. Found out today that they didn't have a higher offer but the people bought it happened to use their mortgage adviser , which I refused. And this wasn't the first time we felt they lied to us.
Hello Andrew, thank you for your feedback, having looked into your comments, I can confirm that your insinuation that the successful buyer was due to them using our in house mortgage consultant is completely false. In both instance where you made offers on properties with our branch, the vendor was more interested in the buyers position in relation to a chain. Financials were an important but not defining factor in their transactional decision. As Estate Agents, we will always take the instructions from our sellers in terms of how they wish to proceed. We wish you the best of luck in finding a property for the future. Best regards, Lucy, Customer Relations Team
5/5
GoogleAlex and Lauren were amazing from start to finish in helping me to sell my home in Cambridgeshire to move on to a new life in Devon. The move presented many challenges but they were constant in their commitment to make things happen. I was particularly struck by their ability to deliver professionalism in an approachable and supportive manner. They were a pleasure to do business with, and I will always appreciate their role in making my dream happen. Thank you!
5/5
GoogleConnells were excellent throughout the whole process and Robert was personable, knowledgable and easy to work with,
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe switched to using Connells after some very bad experiences with Malcolm's had left us very wary about estate agents in general. From the start Alex was a refreshing change as he seemed very genuine and transparent about the whole process. We were given very prompt feedback from viewings and honest appraisals about where each potential buyer stood. Lauren did most of our viewings and did a great job on gathering information on the house to furnish buyers with. We barely ever had to chase up to get information about how viewings went which was also a very nice change. On the occasions when we did ring up or email with questions, responses were very quick and informative. At all times we felt like we were on the same page and working together to make the best possible sale of our property. In the end, after just over 1 month with Connells, we had a few offers on the table. This was after several months of getting nowhere with Malcolm's. Alex again was very helpful and upfront about discussing these offers with us and helping us decide on the best one for us. We have since completed on our sale (and our purchase) and have moved into our new home. We would heartily recommend Connells as the agent of choice in the Cambourne area.
5/5
GoogleWe viewed a property last week, in Cambourne, with George. The property was lovely but not exactly what we need. George was very professional and answered all our questions. His knowledge about the actual real estate market as well as the properties in Cambourne were really impressive. We would like to work with him in the future research of a property for us.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleRobert and the team at Connells were fantastic help, very friendly and always available to answer any questions.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleI have had excellent service from all staff at Connells Estate Agents in Camborne. From the beginning Lauren was very helpful and informative. Nothing to much trouble. Thanks to Jack whom showed pertental buyers round, very professional. The Manager and all staff related to the sale, gave excellent service. Would highly recommend.
5/5
GoogleWe were recommended by friends whom Connells had recently dealt with their house sale. From the first meeting with Lauren, to the photographer, Jack, Jack and Robert, the whole process was smooth. Very professional and always patient when we had any questions (of which there were many!). Thank you Team Connells.
5/5
GoogleConnells dealt with both our sale and purchase and couldn't have been more helpful. All interactions were polite and professional and correspondence was dealt with quickly. Lauren, Robert, Jack and Jack were all a pleasure to deal with and really contributed to a smooth and stress free experience. Thank you!
5/5
GoogleConnells in Cambourne were excellent, very accommodating for our needs as a family and were really helpful along each stage of our purchase. Lauren was wonderful at presenting the houses we looked at and kept us well informed throughout the process. Andrew worked hard to find us the best mortgage and went above and beyond, which we really appreciated. We would happily recommend Connells in Cambourne. Joel and Esther Lewis
5/5
GoogleReally great service, right from the first discussions to completing. Immediately got many people through the door and managed all the viewings, keeping me updated at all times. Was a slightly complicated sale and Connells kept everything moving. Would highly recommend their services to everybody.
Many thanks for your fantastic 5* review and recommendation Colin. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe professionalism, dedicated approach and all round cheerfulness from the whole Connells team for our house sale (and also mortgage advice) was superb. Having tried other agents, I would not hesitate to recommend Alex and the team.
Thank you for taking the time to leave such a lovely review for our Cambourne branch. We're delighted to hear that Alex and the team were so helpful!
5/5
GoogleWhen a gap became available for a viewing day they contacted me immediately giving me the chance to view the property at a convenient time. They confirmed via email and by phone on the day. Jack was friendly and knowledgeable about the property. Thank you.
5/5
GoogleWe were very happy with the excellent service from Connells. Lauren and the team were professional, helpful and quick to respond. Good pricing and marketing strategy to help connect us with the right buyer, in terms of ability to proceed and small chain. Highly recommended.
5/5
GoogleWe recently purchased a property through Connells Estate in Cambourne, and the experience was fantastic. The team was always reachable and promptly took action whenever we needed assistance. Their professionalism and dedication made the entire process smooth and stress-free. Highly recommend!"
Hi Bengi Sendur, thank you for sharing your positive experience with Connells Estate Agents Cambourne. We are delighted to hear that our team's professionalism and dedication made your property purchase smooth and stress-free. We appreciate your recommendation and look forward to assisting you in the future. Best wishes, Lucy, Customer Relations.
5/5
GoogleThank you to Lauren for guiding us through the process of putting our house on the market with you. Every step was clearly explained and we felt confident that Connells will do everything they can to smooth the way ahead for us.
5/5
GoogleVery professional and friendly service. This is the first time I have sold a property and had no idea what to do. Lauren was fantastic and left me feeling that she and Connells were going to do the very best for me
5/5
GoogleBrilliant agent, Alex, Lauren & Lesley are a youthful team who are professional and are genuinely conscientious about every step of the sales process and sold our property effortlessly. I work in the customer/ end user journey sector and the other agents are nowhere near standards of Connells. Knowledgeable, intuitive and in touch staff backed by an established corporate Group been operating for over 80 years. This is why the standards are so high in the Connells Cambourne branch. (The others make you feel like they are doing you a favour, Connells make you feel like the customer)
Hello Mark, thank you so much for your 5-star review of our Connells Cambourne branch. We are really happy that you were impressed with our service and we will pass forward your feedback to Alex, Lauren & Lesley. They will be happy to help if you ever require any of our services in the future.
5/5
GoogleCouldn't be happier with the service provided by Robert and the Connells Cambourne team, from initial viewing, through all things mortgage and insurance with Andy, right the way to completion during the challenges of the last 3 months. Would definitely use again...but perhaps not for a few years yet! Many thanks to Robert, Andy and Lauren. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleReally helpful service from start to finish. Great team, knowledgeable about the area, products that met our needs when moving home. Very flexible in terms of meeting our requirements. Proactively aided in closing a particularly challenging exchange process. Would very much recommend the team to anyone. Many thanks to Alex, Andy & Lauren for such a good experience!
5/5
GoogleHad a viewing with State Agent Monica, she has been very helpful and answered all our questions. Overall very good experience with Connells Cambourne.
Hello Charlotte, Thank you for your 5* review! We're delighted to hear that Monica was able to assist you effectively and that you had a very good experience with Connells Cambourne. Best regards, Lucy, Customer Relations Team
5/5
GoogleReally helpful with all my queries and questions, great communication. Highly recommend!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Connells's Cambourne office has 154 reviews across 1 platform: 154 on Google.
Connells Cambourne is rated 4.8 out of 5 across all 154 reviews, and 4.8 out of 5 on Google from 154 reviews.
Connells Cambourne, Caxton House, Broad Street, Cambourne, CB23 6JN.
