Every review we hold for the Calderdale office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have recently purchased 3 properties with bridgfords and also letting those properties using Bridgfords. I would rated them very high during the entire buying and letting stages, they provided excellent customer service . Thank you to Virginia , Matt and Alex who provided excellent support during the entire process. I highly recommend them to use for any purchases or lettings. I will be working with them on few other properties too.
Special thanks to Alex from Lettings who managed to let out my properties very quickly within a week or two and also provided some valuable suggestions on other properties for letting. Thanks Alex
Hari · 25 October 2019
Agent replied · 23 October 2024
Thank you for your fantastic 5* review of your experience with our dedicated team and for the recommendation. Best wishes, Lucy.
★★★★★ 5/5
GoogleI can't rate Bridgfords highly enough. If you're a first time buyer (or even an existing owner) and you want to get onto a great deal then make sure to see Lee Johnson! He helped make it possible to buy my home, get onto a good affordable mortgage along with life policies and home insurance - he put everything in place. After I was settled for 2 years he got back in touch and helped me re-mortgage - thus knocking off FOUR years off my 25 year mortgage on an even better deal. Not only that but he requoted the home insurance and life policies I had in place to include more benefits and at cheaper prices!
Getting onto the property ladder and arranging everything is daunting to say the least however, Lee made all this easy, and possible, with his excellent customer skills.
Honestly, forget going to the banks directly with these affairs. Go to Bridgfords instead!
Thank you again to Lee and his team.
Mark · 25 October 2019
Agent replied · 23 October 2024
Mark, thank you for such a glowing review of your experience at Bridgfords, in particular the professional and attentive service you received from Lee Johnson. Delighted that the service provided was so beneficial to you. Best wishes, Tracey.
★★★★★ 5/5
GoogleLee was recommended to me by my oldest friend. She and her partner used him for their mortgage and were very happy with him.
I found Lee to be very enthusiastic whilst helping me, almost as a friend would be, excited that I had found a house and doing everything he could to help me get it.
Being a first time buyer, it was nerve wracking going through this process but knowing that Lee was working behind the scenes all the time was great. I also used Countrywide's solicitors at Lees' recommendation, making it so much easier for him to check up on progress and chase up anything that was necessary. The portal system that is used is great as it enabled me to see what was still outstanding and how much was left to do, but Lee also kept me updated by email and phone.
Apart from the actual house, Lee was the best money I spent during this process, and will recommend him to anyone who asks, I doubt I could have done it without him.
Katie · 25 October 2019
Agent replied · 23 October 2024
Thank Katie for taking the time to leave such kind words regarding the service you have received from Lee. I will ensure your comments are passed to him. Kindest regards, Mark
★★★★★ 5/5
GoogleWe looked at a property with Bridgfords but didn’t like it. Despite this we were offered some mortgage advice. It was the best advice we could have had.
We spoke to Lee Johnson, who quickly sourced us a mortgage offer. We found a house and the process was simple. Unfortunately this house fell through, so we spent the next few months finding another. Lee kept our file open and when we found another house, the fees we had paid were still on the account and we even received a refund for the searches as the original search on the house that fell through was not used as the process was cancelled so efficiently.
We have just exchanged on our new home and would like to thank Lee for all his help and assistance throughout the process.
Highly recommended.
Lee · 25 October 2019
Agent replied · 23 October 2024
Lee, thank you for your kind words regarding the service Lee J provided. I will pass on your comments. Best wishes, Mark
★★★★★ 5/5
GoogleMy husband and I have used Bridgfords since we were first time buyers and we are still using them now and we are in the middle of purchasing our next house. The whole team are very friendly and beyond helpful ! We have also worked a lot with Lee Johnson who has also been amazing in working with us and helping us through all stages of our house buying/selling and our mortgages. Lee has also managed to save us thousands of pounds when remortgaging a few years ago! It also doesn’t seem at all daunting when we go and see Lee. He knows his stuff ! We couldn’t recommend Lee and Bridgfords enough , 5star every time !
Emily · 25 October 2019
Agent replied · 23 October 2024
Emily, thank you so much! Your wonderful review and recommendation are so much appreciated. I will pass these on to the local Bridgfords team. All the very best in your new home. Kindest regards, Mark
★★★★★ 5/5
GoogleWith me and my partner being first time renters, Jasmine helped us massively, she answered all our questions and gave us loads of reassurance when we came across a few issues on our end, couldn’t recommend her anymore!
Ellé · 17 February 2026
Agent replied · 17 April 2026
Thank you for taking the time to leave such a positive review! We are so happy to hear that Jasmine was able to help you and your partner navigate the rental process with ease. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleRecently acquired a property through Bridgfords,,The whole team was very helpful and all contributed to making the process as easy and stress free as possible! Special mention to Sarah who was amazing!,thank you very much!
Kumbirai · 23 September 2024
Agent replied · 23 October 2024
Thank you for taking the time to leave us this great 5* review Kumbirai. Kind regards, Lucy, Customer Relations.
★★★★★ 2/5
TrustpilotBranch staff good, conveyancing beyond horrendous
Started the journey of selling my flat with Bridgfords well, great listing, quickly found a buyer, then Bridgfords conveyancing service took over and was incompetent at every turn. 6 months on from accepting an offer I’ve had to end the sale as my mental health couldn’t handle anymore of the misleading, lies and gaslighting from their conveyancers. Was so bad even the branch staff said they were embarrassed at how bad it was.
Andy · 16 January 2026
★★★★★ 1/5
TrustpilotIf I could put 0 I would
If I could put 0 I would. My cousin gave notice that he was giving up the flat due to family and health issues. Before he was able to remove his things (within a week) they have taken his belonging and given only some clothing back. They have stolen a family air loom watch (Rolex) , cash that was for Christmas, not given back any expensive trainers .. they have drip fed some things back since like the tvs and yet to receive the Xbox, they have photos of his stuff on their report which they haven’t given back. They are not to be trusted . They are proceeding to trade non ethically and illegally. Reports to police have been made. They prey on vulnerable people
Olivia · 10 November 2025
★★★★★ 5/5
GoogleThank you to Lee Johnson who contacted me after viewing a house in Huddersfield and wanting to put an offer in. Me and my partner;Dominic thought we had done our research and went to three different places including our banks and with it be a week before Christmas most offices were closing foe the holiday season and we didn't want to miss out on this lovely house.
Thanks to Lee is managed to knock our mortgage proposal from 33 years which was offered by our banks to 25 years with reasonable monthly payments. He helps you every step of the way and went out of his way to get us an appointment the Saturday before Christmas and squeezed us in around my different shift pattern and Dominic being in Huddersfield certain weekend as he lives at his parents in Blackburn.
Lee takes you through step by step and answers any questions you may have and he will advise on what he feels what's worth it rather than most business just wanting more commission.
From the start of the process to the end Lee followed through with us and even helped when communication came a bit sticky between our solicitors and the agency to help us understand where abouts in the process we were. In total it took just over 2 months to have everything completed and have a move in date.
Put your trust into Lee and he will look after you :)
Rebekah · 25 October 2018
Agent replied · 23 October 2024
Hi Rebekah,
Thank you for taking the time to leave this wonderful 5 star review. It's wonderful to read that you were kept fully informed and up to date throughout the process by Lee.
Kind Regards,
Sarah
★★★★★ 5/5
GoogleWas a very long process but we all got there finally, the team have been amazing especially Sarah 💖 stress free now thanks to you and your team looking forward to making house a home for me and my soon son …
Katie · 26 April 2024
Agent replied · 23 October 2024
Fantastic to see another 5* review for our local team and read your wonderful comments! I shall make sure the local team are made aware. Best wishes, Scott @ Customer Care.
★★★★★ 5/5
GoogleI have had such a pleasurable encounter with Bridgefords Halifax. I did see a few other letting agencies when deciding to pass the letting of my home to a prophesional company. No other agency came any where close to the amazing team at Bridgefords Halifax. I met Sarah (the manager) she totally put me at ease, very prophesional, Royston efficiently showed perspective tenants around my home and Emily Rawson helped and guided me with paper work, signing contract and day to day enquiries. She was kind and considerate. Nothing was too much for her. The letting process for a Landlord can be a scary world, however, choosing Bridgefords HX was deffinately a great decision which I would highly recommend. I'm totally relaxed and at ease. My new tenants moved in today thanks to a brilliant team who guided me with prophesionalism and empathy when I showed signs of stress. Thankyou Sarah, Emily and Royston
Kathryn · 9 October 2024
Agent replied · 23 October 2024
Hello Kathryn,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Sarah, Royston, and Emily made your letting experience so positive and stress-free. Your kind words mean a lot to us.
Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleI am a first time buyer and didn't really know where to start with getting the right mortgage and protection for me. My brother had previously used Bridgfords when he bought his first home about 9 years ago. He had the support of Lee Johnson, Mortgage & Protection Consultant who was incredibly helpful. As he had sucessfully helped my brother, I contacted Bridgfords and received similar support. Although my brother's details are no longer on their current system, Lee remembered him and said he would make sure we got the referal bonus, which was a nice surprise. Lee helped to find a mortgage and protection that met my needs. He spent time explaining the process and various options so that I could make an informed decision. He also provided support and answers to my questions after he had organised the mortgage and protection for me.
CL · 9 October 2024
Agent replied · 23 October 2024
Thank you for taking the time to leave us this tremendous 5* review and your kind words. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThank you to Alex Widdop, Nicola and all the Bridgfords team. Alex kept us upto date at all times. Even though it wasn't easy getting hold of me he always showed patience and understanding. Very good understanding and knowledge. This was a difficult time for us but as well as an excellent professional service we were given help and cared for. Alex and the team went that extra mile for us when we needed help finding a new place for my brother to live.
I would recommend Bridgfords Halifax, great team, caring people.
Jan · 25 October 2017
Agent replied · 23 October 2024
I am so pleased to read how fantastic your experience was with the Halifax team of Bridgfords. It is amazing to hear how professional, caring and supportive you found the team. I am delighted that you would recommend Bridgfords to others and can assure you Alex, Nicola and the entire team will be appreciative of your lovely comments. Many thanks.
★★★★★ 5/5
GoogleWhat a fantastic team of people! I intended to post something on here months ago but have been getting settled in the fantastic house Matt and the team helped us buy. From the beginning they were extremely friendly, helpful and professional and gave one of the most informative agent led viewings we had had. Matt was really excellent and was with us from start to finish to help us complete in time, they were also extremely accommodating given we lived over 200 miles away which meant that the process was as stress free as it could have been.
Although we were first time buyers we felt as valued a customer as if we were buying a mansion which was really excellent.
After having a previously terrible estate agent experience Matt and the rest of the team more than made up for it and we are really happy in our new property. They will certainly be the first estate agent I talk to when it comes to selling our own house.
Thank you!
Tammi · 25 October 2017
Agent replied · 23 October 2024
Hi Thomas, Thank you for the great recommendation! The Bridgfords team in Halifax are passionate about estate agency and work hard to ensure that each and every customer is supported throughout the entire purchasing process. It's great to see that you were able to benefit from their excellent service and congratulations on your new home! I will pass your wonderful review onto Matt and the rest of the team, kind regards.
★★★★★ 5/5
GoogleExceptional customer service provided by all the team at Bridgfords Halifax, especially Alex Croll, Amy Wilson and Alexander Lovitt. The team have helped me sell two properties with in a matter of a week and are super organised and efficient - and provided guidance every step of the way, putting my mind at complete ease (especially Alex Croll). Highly professional and proficient! Would recommend to everyone!PositiveResponsiveness, Quality, Professionalism, Value
Somia · 24 October 2021
Agent replied · 23 October 2024
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent service received from Lee Johnson, Senior Executive Mortgage & Protection Consultant, Lee was very accommodating and offered appointments to suit my availability, he is very knowledgeable and made sure I understood each part of the process before we went ahead with it. Lee managed to secure me a great mortgage deal and was very helpful and worked quickly to secure me a 2nd offer which was needed.
Lance · 10 December 2021
Agent replied · 9 December 2024
Thank you for your wonderful 5* review. I shall made sure the local team are made aware of your kind words along with their Regional Director. Kind Regards, Scott @ Customer Care
★★★★★ 5/5
GoogleLee Johnson was absolutely brilliant throughout this process. We didn’t think we had a chance of a mortgage to get a relatives house that was up for sale. Within 1 week we had a mortgage in principle and we’re moving in this week. Thank you for everything Lee
Jonas · 24 October 2023
Agent replied · 23 October 2024
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI am so glad I came to Bridgfords. Lee Johnson, the Mortgage and Protection Advisor helped unravel a bit of a mess made by a previous Mortgage broker who attempted to submit a fraudulent application to gain a great deal. Despite Bridgfords and Lee being very busy, the service was second to none. Constantly keeping me updated. Making things move as swiftly as possible between solicitors. Being truthful at all times and ALWAYS honouring promises made, for example, calling me back even if there was no updates. Lee provides a very personalised service and his knowledge and experience is so instinctive and professional. Lee did find it challenging to find me a competitive mortgage deal due to my unusual circumstances, but he did it, when I had been turned down numerous times before elsewhere. Buildings insurance offered was offered at very competitive rates, life insurance was discussed very thoroughly. Lee made sure I understood every word of every process. Lee is persistent and very committed, hard working and passionate about his job and his standards are very high. A lovely, approachable person. I cannot recommend his services enough. When the solicitors started to cause a bit of a delay, Lee and his team cracked the whip and ensured my "case stayed" moved on swiftly. I will recommend Bridgfords and their jewel in their crown (Lee) to all of my friends.
Charlie · 24 October 2023
★★★★★ 5/5
GoogleWe used Bridgfords in order to buy our first home. We were introduced to the mortgage and protection consultant, Lee Johnson who from start to finish was fantastic. I genuinely believe we could not have gotten through the process without Lees unwavering support from start to finish. Having never purchased a house before, there was never a question that was stupid or a silly question and Lee was constantly on the other end of the phone. He followed things up as promised, kept us updated through the time we were purchasing and even when our first sale fell through near completion, he had a positive and helpful attitude in supporting us through finding another suitable home along with getting us the best mortgage rate available. Thank you Lee, it really has been a pleasure and you have made the experience that much easier and plain sailing.
Kellyann · 24 October 2023
★★★★★ 5/5
GoogleI have recently rented a property through Bridgfords and I have been beyond impressed with the speed and ease of everything. Moving house can be stressful but Jasmine has made the process a seamless and positive one.
Megan · 17 January 2026
Agent replied · 17 April 2026
Thank you for choosing Bridgfords for your rental needs! We are thrilled to hear that Jasmine provided you with a seamless and positive experience. Our team is dedicated to making the moving process as stress-free as possible. Best Wishes, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleDeleted my previous review to re-add as a tennant now leaving a bridgfords property, as I would like to give more details to make prospective tenants aware of their practices.
The property that I moved into had issues caused by negligence in almost every area that a property could face. Let's start from the top down with all of the issues that I inherited taking on the property: chimney near collapse causing damp in my bedroom and creating damp and integral damage to my neighbours walls, roof tiles slipping ready to fall of right above the door, guttering with holes coming away from the walls left unclear from the previous tennant, walls with no pointing causing rising damp, basement letting in water with cardboard trash and leaves from previous tennant, damaged raw wood floor board through out the house that are left unfinished and with huge gaps that are unable to be cleaned effectively, walls with damp pealing wall paper, installed window unfinished with massive gaps around in every room, mould from damp covering wood furnishings, black moulding leaking fridge with seal gone on doors, broken front door lock on the only exit of the house leaving me locked in the first night I stayed over, kitchen with no adiquit ventilation causing thick layer of mould on the out of eye view upper of kitchen cabinet interior that were rotten rusty and falling apart, sink with temporary sealant tape covered in black mould, kitchen wall leaking ever time that it rains, shower that was clearly broken with glass shards left in it when I arrived (after being told it was fixed when I came) that eventually lead to a large internal flood where no remedial work was ever done during my whole time there, silver fish infestation.
These conditions were awful to gain coming into the property, I am a vulnerable adult and this was my first experience living on my own, it's not been the best experience to say the least. After weeks of me raising these issue to Bridgfords, it took my Dad having to step in and firmly advocate on my behalf for concerns to be heard beyond telling me, that patches of low odor paint done during the hand over was sufficient for all concerns. What was done following this during my 7 month's in the property you may ask: door fixed, chimney fixed, shower fixed with no remedial work, fridge changed. I understand that things take time and I was greatful for this, but it was not enough and the property should never have been on the market for renting in this state.
I'm now leaving the property due to these issues. Although I'm sure that my work colleagues and friends will be very grateful that I'm not longer greating them smelling of damp mouldy house, the experience has been of a great cost to me- both financially and mentally. I am terminating my contract early after making an agreement with my landlord, however I never expected to be hit with a re-housing fee. To me this sealed the deal that it's not just the negligence of 95 year old landlord who may not be able to manage the property but bridgfords themselves. The fact that they are happy and willing to put another tennant through the experience of this property in it's current state says everything to me.
I really don't like writing bad reviews unless an experience has been so inhumane that I believe prospect customers have the right to be informed. But long story short if you are looking to rent please stay away from bridgfords or be much more careful than me. Don't let them pressure sell you into taking on a property, don't believe them when you identify issues when viewing the property and they say they will be fixed because it's a lie, if you are a vulnerable adult or someone with a disability especially please go elsewhere.
Edit: after looking at the negative reviews I actually spotted one of the previous tennants of my same property saying the same issues. Looks like I'm the forth tennant now leaving the property with these issues. Also just noticed that they have managed to get a new tenant in from a video viewing alone, probably same one I had that's years old.
Robin · 24 August 2024
Agent replied · 23 October 2024
Hi Robin,
Thank you for taking the time to share your detailed feedback. We're truly sorry to hear about your experience and the issues you faced during your tenancy. Please contact us at review@countrywide.co.uk so we can address your concerns directly.
Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGoing back in 2020 I was looking for an investment property, I called Bridgfords to discuss and find out the best location in Halifax to invest for buy to let. Sarah attended me and guided me in detail. After the guidance I bought the property in first quarter of 2021 and put it in the market through Bridgfords. They found me good tenants within 48 hours, and since then they are managing the property. I never had any issues with them, they respond to my queries swiftly. Because of my experience I got confidence to expand my portfolio and bought a second property. Again Sarah found me a tenant within 24 hours, with good rental income.
Based on my experience I would highly recommend to use Bridgfords.
Waqas · 24 August 2024
Agent replied · 23 October 2024
Many thanks Waqas for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBridgfords Lettings have done a great job for me organising the refurbishment of my rental property in Sowerby, and quickly securing a new tenancy. Sarah Broadbent managed the process exceedingly well. She was very efficient and kept me fully updated as the project progressed. More than that, though, it was very clear that Sarah really cared about doing a professional job. She is approachable and entirely reliable, and I have no hesitation in recommending her and her Bridgfords team.
Marc · 24 August 2024
Agent replied · 23 October 2024
Thank you Marc for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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