Every review we hold for the Caister-On-Sea office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotI highly recommend this estate agent…
I highly recommend this estate agent for anyone looking to sell a property. From the very beginning, their communication was outstanding. They kept us updated at every stage of the process, promptly answering questions. The marketing of the property was efficient and timely. They took care producing professional photos showing the best features of the home.
Having a named agent for after-sales who stayed actively involved, chasing up solicitors and ensuring everything moved smoothly across the finish line was reassuring . I wouldn't hesitate to recommend them.
Customer · 30 September 2026
Agent replied · 10 October 2026
Thanks for taking the time to share such detailed feedback! It’s great to hear you felt well supported from the initial marketing through to the aftersales process, with clear communication and regular updates along the way. We’re glad having a dedicated aftersales contact gave you that extra reassurance and helped keep everything moving towards completion. We appreciate your recommendation!
★★★★★ 1/5
TrustpilotI'm currently looking to move from my…
I'm currently looking to move from my current rental and have seen a few properties listed, however, I have pets and despite asking upfront it does not appear that Minors & Brady will respond to a simple and genuine question about a property before taking your details and booking viewings which is concerning as it leads me to believe that they will decide on the answer as to whether they like you or not. My first experience was through Right Move and I was upfront at the start of the phone call with Minors & Brady that I have small pets, they proceeded to take my details for 10 minutes before telling me the landlord does not want pets.
They list properties to let when they don't have access to them for viewings, I assume as current tenants are still in the property. Photos are old photos.
Finding a suitable property is hard enough without information being withheld from potential tenants. I have been in my current rental for 8 years, I work full time and I have always paid my rent on time. I am simply looking to move more central but my experience with Minors & Brady has made it feel more stressful than it should be.
Lisa · 30 September 2026
Agent replied · 10 October 2026
Thank you for sharing your feedback, Lisa. We’re sorry to hear your experience has been frustrating, particularly around getting clear information about pet policies and property availability before arranging a viewing. We understand why this would be disappointing and appreciate you raising these concerns. We will be raising this with the team to ensure it doesn't happen again.
★★★★★ 5/5
TrustpilotVery Competent and Professional Agency
Minors and Brady have a very good understanding of market conditions and made good use of published data and analysis in what was a difficult market. After the sale of my house had been agreed, Claire Wilson provided an excellent service in keeping on top of difficult issues with the Council and made sure that the sale could proceed by keeping in close contact with all parties. This is very necessary where there is a chain involving other properties and particularly to prevent people from dropping out.
Richard · 29 September 2026
Agent replied · 10 October 2026
Thanks for your review, Richard! It’s great to hear you felt confident in our approach to the market and that Claire was such a consistent support once your sale was agreed. Keeping communication moving between everyone involved can make a real difference when there’s a chain, so we’re glad Claire was able to stay on top of things and help keep your sale progressing.
★★★★★ 5/5
TrustpilotCassandra Creak has been fantastic…
Cassandra Creak has been fantastic throughout our journey and relocation. Nothing was too much trouble and she was so supportive, patient and understanding. Without her help the experience would have been a lot harder.
Karen · 14 September 2026
Agent replied · 22 September 2026
Thank you for taking the time to share this, Karen! It’s lovely to hear Cassandra was such a great support during your move and helped make what can be a challenging process feel easier. We’re also glad the wider team kept you informed and made sure you knew what was happening along the way. Wishing you all the best in your new home!
★★★★★ 5/5
TrustpilotFive-star service from start to finish
Five-star service from start to finish! Minors and Brady's resourceful team is well-represented by dedicated staff members like Sam Carpenter, who puts in extra effort to guarantee a great client experience. He worked tirelessly to facilitate our move and made the entire renting process incredibly easy. Communication was fast, professional, and transparent throughout. He completely took the stress out of finding a property, and we are so grateful for all the hard work put into getting us settled. Highly recommended!
Tabitha · 15 September 2026
Agent replied · 22 September 2026
Thanks for such a great review, Tabitha! It’s fantastic to hear Sam went the extra mile to make your move as easy and stress-free as possible. We’re glad you felt well supported and kept informed throughout the process. We appreciate your recommendation and hope you’re settling in well!
★★★★★ 5/5
TrustpilotClaire Wilson is a credit to your…
Claire Wilson is a credit to your company.Her conscientious professionalism has made the process of purchasing a property a very smooth and less stressful experience.Many thanks to all staff.
Mr · 1 October 2026
Agent replied · 10 October 2026
Thank you for your review! It’s lovely to hear Claire helped make your purchase feel smoother and less stressful through her professional and conscientious approach. We’re glad you felt well supported by Claire and the wider team.
★★★★★ 5/5
TrustpilotAYSEGUL
Dealing with Aysegul was so easy. Very helpful and always keeping me informed of progress. If I had a problem she was very prompt in dealing with it.
Vinted · 29 September 2026
Agent replied · 10 October 2026
Thanks for your review! It’s great to hear Aysegul made everything feel so straightforward and kept you informed throughout. We’re glad she was quick to help whenever you had an issue.
★★★★★ 5/5
TrustpilotA pleasure to talk to
Sam Carpenter is a pleasure to talk to, he responds quickly to queries and keeps in regular contact with updates. Exactly what is required from a lettings agent. Thanks Sam
Lisa · 14 September 2026
Agent replied · 22 September 2026
Thanks for your review, Lisa! It’s great to hear Sam has been so responsive and consistent with his communication. We’re glad you’ve felt kept up to date and well supported throughout.
★★★★★ 5/5
GoogleCurrently purchasing our first home with minors and brady and the service has been incredible all the way from the viewings and up to the point of having our offer accepted and still able to answer any questions we have as quickly and precise as possible big thanks to Sarah Clifton for all the support.
Jimmy · 17 March 2026
Agent replied · 17 April 2026
Thank you, Jimmy. We’re pleased your first home purchase has been a positive experience so far and that Sarah has been able to support you and answer your questions along the way!
★★★★★ 5/5
TrustpilotLloyd from minors & Brady
Lloyd was very a pleasant man , he was on time, and very patient. He gave helpful advice and knowledge .
Bee · 7 October 2026
Agent replied · 10 October 2026
Thanks for your review, Bee! It’s great to hear Lloyd was so pleasant and patient, and that you found his advice and knowledge helpful.
★★★★★ 5/5
TrustpilotLee’s photos are amazing.
We just received the photos shot by Lee yesterday. Fantastic photos so impressed and not can’t wait to see the evening photos which will be shot next week. As well as fantastic photos Lee is genuinely a very nice bloke.
Stan · 26 May 2026
Agent replied · 28 May 2026
Thanks for your review, Stan. It's great to hear you’re so impressed with the photos already, and even better that Lee made the whole experience enjoyable as well!
★★★★★ 5/5
TrustpilotWe have just sold a house with Minors &…
We have just sold a house with Minors & Brady, they were very good at there jobs, one member in particular Julia Pauluch was very helpful and kept us up to date at all times. Would recommend this company 5*
Julie · 16 May 2026
Agent replied · 28 May 2026
Thank you for your recommendation Julie! It’s great to hear the sale went smoothly and that Julia kept you updated throughout, that kind of communication really helps everything feel under control.
★★★★★ 5/5
TrustpilotBrooklyn was incredibly helpful…
Brooklyn was incredibly helpful throughout my rental process. Professional, responsive, and genuinely caring, he made things smooth and stress-free. Super grateful ⭐️⭐️⭐️⭐️⭐️
Hastyar · 16 September 2026
Agent replied · 22 September 2026
Thanks for your review! It’s great to hear Brooklyn made your rental experience feel so straightforward and took the stress out of the process. We’re glad you felt supported and could rely on him when you needed help!
★★★★★ 5/5
TrustpilotLauren showed us around two properties …
Lauren showed us around two properties today. Lauren was very helpful and informative making our viewings stress free. Highly recommend her.
Jan · 17 September 2026
Agent replied · 22 September 2026
Thanks for your review, Jan! It’s great to hear Lauren made both viewings easy and stress-free and gave you all the information you needed. We appreciate the recommendation and hope your property search goes well!
★★★★★ 5/5
Trustpilot5 Star Experience
Minors and Brady have been fantastic at helping us sell our house and making the process as smooth as possible from start to finish. Molly in particular is a credit to the team. She kept us regualrly updated on what was happening and really helped push the sale along when things out of our control popped up. Thank you guys for everything you have done! 5*
Jem · 5 October 2026
Agent replied · 10 October 2026
Thanks for your review, Jem! It’s great to hear Molly was such a proactive support throughout your sale and kept you updated while working hard to keep things moving when unexpected issues came up. We’re glad the team helped make the process feel as smooth as possible, and we appreciate the 5-star recommendation!
★★★★★ 4/5
TrustpilotLauren was kind and helpful while…
Lauren was kind and helpful while showing me around, as well as very quick to update me after the viewing!
Joshua · 21 September 2026
Agent replied · 22 September 2026
Thanks for your review, Joshua! It’s great to hear Lauren made your viewing a pleasant experience and followed up so quickly afterwards.
★★★★★ 4/5
TrustpilotMinors and Brady supported me
Minors and Brady supported me through a long and challenging sale. They kept me up to date and Ayse was persistent in pushing the sale forwards despite the challenges. Everyone I spoke to was polite, supportive and helpful.
Sarah · 16 May 2026
Agent replied · 28 May 2026
Thank you for your review, Sarah. It sounds like a tough sale, so it’s really good to hear the team stayed supportive and kept you in the loop throughout. Ayse’s persistence clearly helped keep things moving when it mattered most, and it’s great to know the wider team were just as helpful along the way!
★★★★★ 1/5
TrustpilotDreadful
Dreadful. Won’t name the staff member and manager but the former stuffed up and the latter gaslit me saying I was bullying and harassing (assertive woman, can’t have that!). I would think twice about selling your property with these guys - they put off a genuine cash buyer through their rudeness and inability to apologise for their mistake. (Independent witness to manager conversation would confirm my version).
Carol · 19 September 2026
Agent replied · 22 September 2026
Thank you for bringing this to our attention, Carol. We’re sorry to hear you were left feeling so frustrated by your experience, we take complaints like this seriously and would like the opportunity to look into what happened properly. Please contact us directly with some further details so we can investigate this with the relevant team.
★★★★★ 5/5
TrustpilotAnya- After sales
After a stressful and very long 10 months we finally got there and that’s with thanks to Anya in aftersales. She has been amazing with our purchase from the beginning all the way through to the end.
Emily · 19 May 2026
Agent replied · 28 May 2026
Thank you for your review Emily! Ten months is a long time to be in the middle of a move, so it’s great to hear Anya supported you so consistently from start to finish. We're happy to hear you felt in such good hands, and even better that you’ve finally reached the finish line!
★★★★★ 5/5
TrustpilotGreat service
Steve was very friendly helpful and really listened to what I am looking for
Tracy · 7 October 2026
Agent replied · 10 October 2026
Thanks for your review, Tracy! It’s great to hear Steve was so friendly and helpful, and took the time to really understand what you’re looking for. We’re glad you felt listened to and supported, and hope he can help you find the right property!
★★★★★ 5/5
GoogleI recently purchased my first property through M&B and the communication throughout was excellent. The team were professional, responsive, and made the whole process feel straightforward and stress-free. A special shout out to Daryl Long for going above and beyond. Thank you!
Katie · 20 March 2026
Agent replied · 17 April 2026
Thank you, Katie. We’re pleased your first purchase felt straightforward and well supported, and that Daryl’s efforts made a positive difference along the way. We appreciate your feedback!
★★★★★ 5/5
TrustpilotI was assigned a property manager named…
I was assigned a property manager named Rich when I joined M&B, and from the very beginning he's been fantastic! He keeps me updated at every turn, gets things done when he says he will, and is generally a blessing as I can't be there every week! Rich puts my mind at rest - I'd give him a pay rise if I could!
Agata · 16 September 2026
Agent replied · 22 September 2026
Thanks for sharing this! It’s great to hear Rich has been such a reliable point of contact and gives you peace of mind, especially when you’re not able to be there in person. We’ll make sure he knows his hard work is appreciated!
★★★★★ 1/5
TrustpilotRudeness beyond contempt
Lying, arrogance, rudeness. Where do I start? Very pleasant young lady Ellen who showed us round the property and was extremely helpful. However, once Ange had left, it all went to pot. The people who took over were so rude. When all the contracts had been exchanged and the money had changed hands at midday. We didn’t get a call to pick up keys until 1440 hours. We are in our 60s it was a complete disaster trying to get everything out of our property. We couldn’t hire a company to move us as the moving date kept changing. We had two days notice to move. Would NEVER EVER in a million years go anywhere near this company in my lifetime and I suggest others think carefully about it too. I have worked for the NHS many years and if I spoke or behaved the way these people did I would have been sacked.
Ladybug · 22 May 2026
Agent replied · 28 May 2026
We're sorry to hear how stressful this experience was for you, especially on moving day. We appreciate you recognising Ellen’s support during the earlier stages, and we’re sorry the experience didn’t remain consistent. We’d really like the opportunity to look into what happened here and understand where things went wrong, so please do get in touch with us directly so we can review this properly.
★★★★★ 5/5
GoogleSo far excellent service. When arranging the viewing the gentleman I spoke to in the office was so helpful and got me in the following day. On the viewing, Lauren answered all my questions and offered to send further details and even a video of the inside of the garage (as we couldn't go in on the viewing). Since having an offer accepted Connor has been quick to communicate the next steps.
Nicola · 15 May 2025
Agent replied · 25 May 2025
Thank you, Nicola. We're pleased to hear you've had a positive experience so far. It's great that the team were able to assist promptly with the viewing and follow-up details, and that Connor has kept things moving smoothly since your offer was accepted. We appreciate you taking the time to share your feedback.
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