Minors and Brady Caister-On-Sea reviews

★★★★★ 1/5

Trustpilot

Avoid at all costs

Avoid at all costs, Minors and Brady are the most dishonest and untrustworthy company I have ever come across. Selling our house through them and the list of issues is endless, here are some highlights;1. Lost our house keys and didn’t tell us for almost two weeks. Acted like this was no big deal, and just offered to get a new key cut. They did replace the locks but only when we insisted on this. A huge security issue and when questioned about the procedure for keeping keys safe it was made clear they do not have one.2. House was continually left unlocked after viewings, often for the whole day until we returned from work in the evening. Again they acted like this wasn’t an issue as “there was no break in reported”. 3. Made additional copies of our keys without our knowledge or consent. When we questioned why the copies had been made they could not / would not give us a reason why. If it was for a honest reason I’m sure they would have just told us. We had to get our locks changed AGAIN this time at our own expense. 4. On two separate occasions they reduced the asking price of our house without our permission. The first we knew of it was when we saw the change on Rightmove! They changed it back as soon as we requested but it should never have happened in the first place. 5. They arranged a meeting between our buyer and their mortgage advisor to take place at our house, without our knowledge. Just turned up on the doorstep and seemed very offended when we would not let them use our house as a meeting space. 6. Items in our house were damaged and moved. Whilst this could have been cause by a client viewing it, it is the agent’s responsibility to ensure this does not happen. 7. Communication throughout has been absolutely dire and we are either told bare face lies or they just flat out refuse to answer our questions. Jamie Minors, the owner, would not even discuss the issues with me, clearly they can’t even come up with an excuse for their unprofessionalism. 8. Funny how they continually pressured us to reduce, and then when we took the house off the market we suddenly got an offer from someone who had never even viewed the house but happened to be friends with staff at Minors & Brady, what a strange coincidence. 9. One of their agents visited our property without our knowledge when we weren’t there and was looking in the windows and entered the garden. We then received a very strange phone call from them where they admitted to being there. This was 6 months after we had stopped viewings with them and they no longer had a key or any reason to be there. When questioned why they were there, they refused to answer.We are currently taking legal advice and speaking with the property ombudsman regarding an even more serious issue than the above but have been advised not to publicly discuss this matter whilst taking legal action.Jamie, I would love to discuss these issues with you, as I have been trying to for several months now, but you are obviously unable to have a mature and professional conversation.

Amy · 12 July 2022

★★★★★ 5/5

Trustpilot

5 star service

Although we are not completely through the whole service process yet we cannot fault the service to date. Charley kept us well informed at every opportunity and managed to get our property sold within a day of being on the market and negotiated well on our new property too. Highly recommend.

Rachel · 15 August 2024

★★★★★ 5/5

Trustpilot

Samuel is best agent I've worked with…

Samuel is best agent I've worked with in my letting experience .He's very prompt in replying messages and have very good communication skills.He listens and understands his clients well.He's the best asset for minors and brady.Thanks to him we got a new home in under two weeks because of his commitment to his job.Well done.

Moreen · 3 June 2024

★★★★★ 5/5

Trustpilot

Minors and Brady After Sales Service

The After Sales Service with Minors and Brady was efficient, timely and conducted with great enthusiasm by Aysegul Capti. Aysegul made sure all parties were informed and kept the process going efficiently so the exchange of contracts ran smoothly.Would certainly recommend dealing with Aysegul.

RJ · 29 November 2024

★★★★★ 4/5

Trustpilot

Rocky start with previous after sale…

Rocky start with previous after sale staff, but once jasmine took over our file things started to move. The 4 starts purely represent Jasmines work on how informative she was and was always on hand to provide updates. Thank you Jasmine for all your work - we got there ☺️

Charlie · 24 August 2024

★★★★★ 5/5

Trustpilot

Absolutely lovely team

Absolutely lovely team. Just listed with them and its been really smooth. Kirsten was so helpful sorting out so we could list quickly and get things moving and now we have our first viewing with an hour of going live so all very exciting. Looking forward to the process knowing we will be looked after well.

Saz · 8 May 2024

★★★★★ 5/5

Google

I cannot thank Brooke and Mia at Caister shop and Scott O'neil at the end stages for everything. This whole process was new to us and these 3 lovely people made it alot easier. Poor old Scott probably regretted his career choice after the amount of questions i asked him, emailed him and the endless phone calls. But he was always friendly and helpful and honest with me!! Thank you for helping us move so quickly and nearly painlessly ;)PositiveResponsiveness, Quality, Professionalism, Value

Sharon · 18 June 2022

★★★★★ 5/5

Google

Nigella our aftersales contact was amazing, nothing was a problem for her no matter how many times I contacted her. I personally think that she worked her socks off. She always helped even on her week off she sent us a congratulations email this goes to show how nice she is. If you are lucky enough to get her you are in safe hands. If I could give her stars for just her work alone then it would be alot more than the 5 star that's on Google. I would also just like to say Ben was lovely as he also helped on our final 2 days as Nigella was on annual leave. On a whole a very positive experience.PositiveResponsiveness, Quality, Professionalism, Value

Lyn · 18 June 2022

★★★★★ 5/5

Google

We would like to show our appreciation and gratitude for a very professional experience when selling our home and also buying our new property through Minors and Brady. We were handled with care and attention to our wants and needs and were impressed from the moment we viewed our new property, taken round by a very pleasant chanelle, to the moment we secured the sale on our precious property. Having been in contact throughout with the ever friendly and approachable Mia this just made things all the more easier and we thank her for this. I honestly think Mia was as excited as we were that we got our new property. It's that kind of input that you cannot buy. If we ever move again (we hope not to have to) we would use minors and brady to do so. ThanksPositiveResponsiveness, Professionalism

Master · 18 June 2022

★★★★★ 5/5

Google

The housing market is crazy right now and we have viewed many properties without much luck until Mia showed us a property. At this stage we were despondent to say the least! Mia acknowledged and responded to our feeling and made us feel welcome and positive and gave invaluable advice to help in the process. I have nothing but great things to say about Mia (give her a pay rise)and minors and Brady! There has always been a speedy response and great customer service here. After a traumatic year of house searching we’ve found the perfect home and everything appears to be going swimmingly! Thank you Mia you are my saviour!!

Jeanette · 18 June 2022

★★★★★ 5/5

Google

We are in process of selling our property with Minors and Brady Estate Agents. I can honestly say that Minors and Brady are the best estate agents in Great Yarmouth and the surrounding area. We received an offer just 1 day after putting the property on the market. Mia Staff ,the lady which was doing the most of the viewings was totally amazing. We haven't seen an estate agent like her before, she was so kind, friendly and knowledgeable. We believe that we managed to achieve such a quick sale thanks to Mia who manage to create real buzz and excitement during the viewings. Also one of the other estate agents Jack who came to value the property was exceptional , he really took the time to explain everything and to create solid strategy so we could sale quickly. The brochure was prepared perfectly, Despina and the photographer prepared brilliant brochure and photos were really the best. Over all I could say that Minors and Brady are the best agency in Great Yarmouth in my opinion and with the best professionals working there. Thank you Minors and Brady! DK and ZK

Kano · 18 June 2022

★★★★★ 5/5

Google

Just a little thank you to the team at minors and Brady in caister . We was put in touch with Mia by a friend . Mia has been star very friendly and helpful with finding us property’s and sorting all our bookings .We were met by Maddy at the property’s we have viewed who was lovely and put us at ease. Maddy was well informed and gave us the time we needed to inquire . And even went out her way to take us to another property down the road that we was interested inn Still looking for a property with them and hopefully find one soon Overall a very good viewing and will most certainly work with them again as well as recommending them to friends and family

Tony · 18 June 2022

★★★★★ 5/5

Google

Arranged a viewing with Mia who was very friendly and helpful with our booking schedule. We were met by an agent Maddy at the property who was engaging and put us at ease. As opposed to other agent experiences we have had in the past, Maddy was well informed and gave us the time we needed to inquire into what we needed to know. Overall a very good viewing and will most certainly work with them again as well as recommending them to friends and family.PositiveProfessionalism

Matthew · 18 June 2022

★★★★★ 5/5

Google

I would like to take a moment to thank all of the staff at Minors and Brady Caister On Sea office. The service that we have received has been fantastic and smooth sailing, from getting our property valued in the run up to Christmas, to photographs being taken shortly after the new year. Caitlin was a great help in promptly amending minor changes to our property brochure and launching the property to market. We were lucky to have had quite a few viewings arranged within the first couple of weeks, and the whole team, especially Maddy, were great at showing our property (saves any uncomfortable conversations!). Upon accepting an offer-all within three weeks of going to market Mia went above and beyond in helping us secure the purchase of our new property (working outside usual office hours to achieve this), the kind of service you cannot buy. Once again a huge thank you to the whole team. We expressed at our initial valuation how anxious we were, having previously had a very poor experience with a different agent, but working with the Caister branch has been a breath of fresh air, and dare I say it, I wouldn't hesitate to go through the whole buying/selling process again.

Laura · 18 June 2022

★★★★★ 5/5

Google

So far so good. I viewed a property which I decided to go with. Mia was very helpful and polite. I wanted to go back a 2nd time to measure up which was not a problem at all to Minors and Brady. This time I was escorted by Maddy who again was friendly and helpful. Whenever I have contacted the office the phone has been answered promptly and any queries have been dealt with efficiently. I can only hope that this level of service carries on until the property is actually mine.

Carol · 18 June 2022

★★★★★ 5/5

Trustpilot

Minors and Brady took over the…

Minors and Brady took over the management of my commercial rental and they have been very good in their handling of things and management. With special thanks to Sonya who has been in communication with me from day one, she has been very helpful, always quick to respond and extremely helpful and friendly!

Victoria · 28 June 2024

★★★★★ 5/5

Trustpilot

Just want to thank Sonya for all her…

Just want to thank Sonya for all her help she has given us through the recent changes. She always returns my emails and answers asap, As we live in Spain its vital we can communicate and contact business in an efficient and positive manner. I am sure she is a great addition to the team.regardsS Rzecki

Susan · 2 May 2024

★★★★★ 5/5

Google

Louis was such a massive help in purchasing our first house, he answered all the questions we had for him and made us feel comfortable and feel at ease. I highly recommend his service and feel like he is a valued member of the team so thank you again Louis we really appreciated everything you did for us

Josh · 18 June 2020

★★★★★ 5/5

Trustpilot

Minors & Brady Are Excellent

We had a great experience and really felt that minors and Brady went out of their way to get our house sold. Connor went the extra mile and regularly called us with updates on our house and kept us in the loop. I would definitely recommend and use minors and Brady again.

Amber · 13 July 2024

★★★★★ 5/5

Trustpilot

I recently been in contact with James and Henry

I’ve recently been in contact with Henry Metcalf and James Hodgson regarding a number of property viewings. I’m really impressed with the service provided. Both Henry and James were very professional and knowledgable about the property market in the local area, and would not hesitate to recommend anyone looking to purchase to get in touch.

Jake · 15 May 2024

★★★★★ 5/5

Trustpilot

House Viewing in Cantley

Today I had a house viewing in Cantley taken by Leah. I appreciated the communication before the appointment to confirm ETA and was shown round the house in a relaxed and comfortable environment. Leah was friendly and helpful and answered all of my questions.

Will · 12 November 2024

★★★★★ 5/5

Trustpilot

Thank you so much to Rosie Turley and the Team.

Thank you so much to Rosie Turley and all the Team. You have all been absolutely brilliant all through the process of selling my house. You have kept my updated all the way right from the first meeting. I will defiantly be recommending you to anyone I know who is either selling or buying a property.

David · 17 April 2024

★★★★★ 5/5

Trustpilot

A big thank you to Claire Wilson

I would like to pass on a personal thanks to Claire Wilson for her professionalism, communication and friendly approach to my 'first time purchasing journey'. Claire was outstanding from beginning to end and checked in with me like clockwork. There was not a single moment where I felt in the dark.Thank you, Claire!

Ashleigh · 11 June 2024

★★★★★ 5/5

Google

Cassandra Creak has been lovely and helpful, throughout the purchase of our new home, and kept us updated as and where needed. Thanks, cass for all your support

HAZEL · 19 January 2024