Trusted Agent profile · Caerphilly
★★★★★
950 reviews across 2 platforms
30 Cardiff Road, Caerphilly, CF83 1JP
Darlows's office in Caerphilly, at 30 Cardiff Road, is rated 4.6 out of 5 across 950 reviews on two platforms, including 613 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of five awards Darlows won in 2026.
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Caerphilly office, from every platform, shown as written. First names only.
5/5
GoogleExcellent service. First time I have sold a property and Claire was able to take me through the whole process so that I could understand it. Good communication and I was kept up to date with events throughout the sale
Hi Steve, thankyou for your review we are so pleased that you were happy with everything, wishing you all the best in the future kind regards Olivia Roberts caerphilly darlows estate agents
5/5
GoogleDarlows have been amazing in agreeing a sale on my property. 2nd time I've used Darlows in 7yrs. Regular viewings we're made on my property and sales consultant Gareth Lewis has been giving myself constant feedback throughout. Would highly recommend!
Hi Lewis, thankyou for your 5 star review, we hope all goes well with the sale of your property, we will stay in touch, regards Olivia Roberts Manager Caerphilly Darlows estate agents
5/5
GoogleCaerphilly Darlows were very professional and responsive . We mainly dealt with Gareth Lewis who was very helpful, and made the experience of viewing houses much easier, he kept in touch every couple of weeks to let us know about any houses that were newly up for sale.PositiveResponsiveness, Quality, Professionalism
Thank you for the review Jack we are so pleased you are happy with the service! Kind regards Olivia Roberts Darlows Estate Agents Caerphilly.
5/5
GoogleWe haven’t found the right property for us yet but Gareth Lewis has been a great help in showing us around multiple properties and keeping us updated with new arrivals to the market, that may be of interest to us. Our experience so far has been professional, friendly and supportive.
Hi Caleb, Thank you for taking the time to review us! We hope to find you the right property very soon.. Kind regards Olivia Roberts Darlows Estate Agents Caerphilly
1/5
TrustpilotAVOID AVOiD AVOID StaY away from these…
AVOID AVOUD AVOID StaY away from these cowboys if you are a landlord. Even if you pay the fee they will withold rent and refuse to issue notices to tenants. Leaving you with arrears. THeY REFUSE to answer your emails and are incompetent in their knowledge. Basically you will end up having to manage the tenancy yourself. Thry just pass you from one oerson to another and do not act in your interests. the property ombudsnan and rent smart will be keen to investigate their u scupulous agent behaviour. I suggest you all report them where you have had this experience. Oh and another thing they wont answer your question but will use a friday to send a random email that needs some queries answered like we suggest you renew a tenancy with them or you will be left vulnerable !!! The offices are not open on weekend for you to sort this out . They will not act in your bezt interests
Good afternoon, I am sorry you have had to leave a 1* review, I can confirm we are open on a Saturday 9am - 5pm should you require to speak to us. Sophie the property management manager will email you directly.
5/5
GoogleHad two viewings with Eleri, yesterday. Very professional, welcoming and informative. Thank you.
Hi David, Thank you for taking the time to leave this 5* review for Eleri! Have a lovely day.
3/5
TrustpilotFriendly and Supportive, with an eye for detail
A decent bunch. They've clearly got an eye for quality when it comes to sales, and an eye for detail going through the fine print that I was very impressed by, and perhaps most importantly, they were extremely patient with us as first time buyers. We could've perhaps done with a bit more guidance, and certainly there was a lot of flailing about when things weren't going through that we could have had more support with, but they came through in the end and I got the firm impression that when it seemed they weren't entirely focussed on us, it was because they were focussed on the other half of the sale, and I can respect that.
Thank you for sharing your experience with us, Owen. We're glad to hear that you found our team to have an eye for quality and detail, as well as being patient with you as first-time buyers. Your feedback about needing more guidance and support during challenging times is duly noted, and we will strive to improve in those areas. We appreciate your understanding of our focus on both sides of the sale and are pleased we were able to come through for you in the end. Thank you for choosing Darlows Estate Agents Canton.
4/5
TrustpilotHelpful and reliable
Dan from Darlows Brynmawr has been very good. We have sold our house through Darlows and throughout the process they have kept us informed with regular updates. They always ring back, they always showed up when they said they would, and we've consistently found them helpful and reliable. I would use them again.
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
GoogleGareth at Darlows Caerphilly has been nothing short of amazing throughout my entire house buying process. Gareth is very friendly, professional, always available to help with any queries and has never been pushy. I’ve always felt very relaxed and confident that Gareth has my best interests in mind and I can’t thank him enough.PositiveResponsiveness, Quality, Professionalism
Nadine thank you for your feedback, we are pleased you were happy with the service you received and we will continue to keep you updated on your purchase. Many thanks Olivia Darlows Caerphilly estate agents
5/5
GoogleI am in the process of selling my property and I wanted to write to say how happy I am with the service I have received from the team at Caerphilly Darlows, especially Gareth Lewis who has been both punctual and informative and with his updates all the way through the process. I would defiantly recommend and use your services again in the future.
Dear Lee Williams, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Caerphilly
1/5
TrustpilotSIMPLY ABYSMAL
This company do not fulfil what they tell you over the phone. Visited my property made promises to supply valuations and or rental values. No further contact no return calls and avoidance of messages. When I eventually contacted the actual agent I met, excuses and new promises which again never materialised. Simply don't have the honesty to tell you the truth. Simple as that. 1 star is too much don't bother.
We apologize for the lack of communication and follow-through on our promises. This is not the level of service we strive to provide. Your feedback is valuable, and we will address this internally to ensure it doesn't happen again. Thank you for bringing this to our attention.
5/5
GoogleWe have dealt with Gareth during the sale of our property and have had the best experience.He has kept us in touch with everything throughout the process.Any questions have been answered and any help we have needed has been given.What is a stressful process has been made easier.PositiveResponsiveness, Professionalism
Hi Helen, thankyou for the kind words we are so pleased to be of help in selling your property, all the best in your new home Kind regards Olivia Roberts Caerphilly Darlows estate agents
5/5
GoogleI could not be happier with the service I received from Darlows Caerphilly. I had a friendly and informative valuation with Claire, who set a high standard in terms of communication and professionalism. This was echoed by Hannah as she kept me informed of viewings and feedback and, for the most part, was my first point of contact via email and telephone with any questions I had. Sarah’s in-depth knowledge of mortgage lenders and supportive nature enabled me to find and secure the best deal in a matter of days. Thank you does not seem enough.
Hello Mr Dimeck, What a great review! Thank you for taking the time! Kind regards Claire Lea Caerphilly Darlows Estate Agents.
5/5
GoogleGareth was fantastic, he was very patient when we viewed the property with our two small children. He was with us every step of the way from there; booking second viewings and keeping us as up to date as possible with the next steps required. Highly recommend to everyone, thank you so much Gareth! ☺️
joe and Daisy thank you for your feedback, we are pleased you were happy with the service you received while looking for your first family home,Many thanks Olivia Darlows Caerphilly estate agents
5/5
GoogleI was very happy the way Darlows have handled my sale and a special mention to Claire Lea who has been the ultimate professional in her manner and approach, nothing has been too much trouble for her and she has gone out of her way to be helpful. I'm sure she is a very valued member of your firm
Dear Fred Barter, Thank you for leaving such great and detailed feedback about your experience with Darlows Caerphilly estate agents. Thank you again for your star rating! Regards Darlows Caerphilly
5/5
GoogleI would like to thank Gareth Lewis of Darlows in Caerphilly, he was very professional and went out of his way to let us view a property which we are now buying. Gareth did not rush us, was extremely helpful, he is even keeping us updated which takes the worry of the unknown so to speak, would like to say thankyou so much.
Dear Maxine Hillier, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property.
5/5
GoogleEleri was amazing. She got us a viewing on the same day and was very helpful with our questions.
Hi Lyndsay, Thank you for your 5* review following your viewing with Eleri. Have a great day.
5/5
GoogleGareth has been top class. Very friendly and easy going. He has helped wherever and whenever needed and has been very professional in every manner. I have full confidence that he will help me and my partner find our new home very soon.PositiveResponsiveness, Quality, Professionalism
Hi Dai, thankyou for your feedback we wlook forward to finding you your new home soon, all the best Olivia Roberts Caerphilly Darlows estate agents
5/5
TrustpilotGareth Lewis went totally above and…
Gareth Lewis went totally above and beyond the call of duty when he took our case on. He was always there to smooth the way when we were buying a house from Darlows. I would not hesitate to employ Darlows to sellespecially when their staff really make you feel important. Gareth really deserves a pat on the back. Thank you.
Dear Vicky Davies, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We wish you all the best for the future in your new home. Darlows Caerphilly estate agents
5/5
GoogleConnor Strong has been great with offering a world class service, with viewings and making recommendations for other in house services that can help with a purchase.
Hi Sarah, Thank you for your review for Connor, we are pleased you have experienced a great service.
5/5
GoogleClaire has been amazing through the whole process, very efficient and proactive in everything so far. Not a bad word to say. Very happy.
Hi Andrew, Thank you for your review for Claire during the process of selling your home. We wish you all the best with the move.
5/5
GoogleClaire was extremely helpful and very proactive with keeping me updated on the progress of my sale. Covid restrictions hinder the sale of our house but when Darlows came on board we quickly had people viewing our house. Fabulous service. Thank you Claire and the team.PositiveResponsiveness, Professionalism
Thanks you for your 5 star review! We are so pleased you were happy with the service. Kind regards Olivia Roberts Darlows Estate Agents Caerphilly.
5/5
GoogleGareth has been a great support in the process of purchasing our property. The viewing was great and we were able to spend a good amount of time looking around the property. Gareth has kept us updated with progress and also chased things up when needed.PositiveResponsiveness, Professionalism
Thank you Kyle, we hope you have a great day! Kind regards Olivia Roberts Darlows Estate Agents Caerphilly
5/5
GoogleWe have been super impressed with the way Claire Lea of Darlow's Caerphilly has helped us to sell our late mother's home. She was able to provide answers to the many questions we had leading up to the sale. Her approach is always courteous and professional. We were especially pleased with the photographs taken of our late mother's home when it was placed on the market.
Hello Mr Preece, We really appreciate the great review for Claire! We are so pleased your happy with the service so far! Kind regards Caerphilly Darlows Estate Agents.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Darlows, Caerphilly won Platinum; Darlows, Merthyr Tydfil won Platinum; Darlows, Brynmawr won Platinum; Darlows, Pontypridd won Platinum; Darlows, covering Tonypandy won Trusted Agent.
