Darlows Caerphilly reviews

★★★★★ 5/5

Trustpilot

Landlord feedback

We found Michael, Emma, Tristram and the team at Darlows efficient and helpful at all times. Emma, who led the letting, was particularly helpful in achieving a smooth let.Against other letting agents that we have used, we have found them the best so far, and are transferring other properties to them.Darlows Portal appears to be a useful on-line facility for property requests, actions and documentation.

KT · 4 February 2020

★★★★★ 5/5

Trustpilot

Sarah Elliott at the Merthyr Tydfil…

Sarah Elliott at the Merthyr Tydfil branch has been helping us with the sale of our property. We have been thoroughly impressed with the level of service offered to us, and wouldn't hesitate to recommend Darlows to friends and family. Sarah has been so helpful and friendly throughout the process and we were thrilled to accept an offer on our property in a short space of time.

Esther · 31 January 2019

★★★★★ 1/5

Trustpilot

Complaint Regarding Unprofessional Conduct by Darlows Estate Agency

I am writing to express my profound dissatisfaction with Darlows Estate Agency, which I consider one of the most unprofessional agencies I have encountered. As an investor, I had an offer accepted in November 2024 for a property advertised as a studio in Ferry Court. What followed was an exceptionally frustrating conveyancing process, marked by significant delays and poor communication from the vendor, their solicitor, and Darlows. The conveyancing process took nearly seven months to reach the point of exchange. During this period, the vendor, their solicitor, and Darlows were consistently slow to respond, requiring me to send over 100 emails to chase progress. At times, the vendor’s solicitor failed to reply for weeks or even months, causing unnecessary delays. Conveniently, by the time we approached exchange, the tenant’s fixed-term tenancy had expired. Under Welsh law, this allowed the tenant to remain on a rolling contract, which was contrary to my interest as an investor, as my offer was conditional on purchasing the property with a fixed-term tenancy in place. I explicitly requested that Darlows liaise with the vendor to ensure the property was either transferred with a fixed-term tenancy (as agreed in November 2024) or delivered vacant. In an email sent via the Darlows agent on 4 June 2025, I was assured that a tenancy agreement would be reinstated on the day of completion. Based on this assurance, I transferred all necessary funds. However, when the time came, the vendor and their solicitor denied any such arrangement, leaving me with the unacceptable option of accepting the property with a tenant on a rolling contract. This would have exposed me to the risk of a six-month tenancy continuation and the potential need for legal action to evict the tenant. The sudden responsiveness of the vendor’s solicitor, who began replying to queries within hours once the fixed-term tenancy neared its end, contrasted sharply with their earlier delays. This pattern of behaviour, combined with the failure to honour the agreed tenancy terms, represents a serious breach of trust and professionalism. I am deeply disappointed by Darlows’ handling of this matter and their failure to ensure clear and accurate communication throughout the process. Very conveniently the same property has been advertised straight away on same day (today - 26/06/2025 after wasting my 7 months)

Sid · 26 June 2025

★★★★★ 5/5

Trustpilot

Tenancy Extension

Lauren Keirle has been helpful for my tenancy extension process , explained well, lead good negotiation to benefit both sides , prompt response on queries etc. made really comfortable completing the whole process easy and simple. A. Joseph.

Antu · 18 October 2023

★★★★★ 5/5

Google

Darlows Caerphilly. What a fantastic service delivered by Livvy and the team at this branch. Helpful, courteous and efficient. Livvy pulled out all the stops during a difficult 'lockdown' period. The communication, updates and progression through this process were on point: all the time. I really believe any other competative company would struggle to keep up with this team.

Phil · 14 June 2021

★★★★★ 2/5

Trustpilot

Unprofessional

Unprofessional, poor communication, although a couple of the agents were very nice people and polite ( the nice people have since left..). Overall I would not recommend selling with Darlows Llanishen. They even have the cheek to keep ringing me about "my property search" when the sale of my flat has fallen through!

Maria · 4 March 2026

★★★★★ 5/5

Google

I would like to thank Natalie Gingell for helping us through a process of selling our home. This experience has been trying at times, Natalie has been amazing in helping us through this stressful time. She has gone above and beyond. What I expected to be a normal service, very professional and a credit to the company. Many Thanks - Gerald and Charmaine.

Gerald · 14 June 2020

★★★★★ 5/5

Google

Great experience working with Connor and the team so far as I progress with my first property purchase. Very helpful and reassuring for a first time buyer. Thank you.

Elis · 14 April 2024

★★★★★ 5/5

Google

Claire Lea was so helpful showing me around the property. She was honest, clear and responded to my questions. She is an example of the reason why Darlows is moving forward successfully. She made me want to buy the property. Thank you Claire. Darlows are lucky to have you.PositiveResponsiveness, Quality, Professionalism, Value

Luke · 14 June 2022

★★★★★ 5/5

Google

Wonderful experience with Darlows Caerphilly! House viewing easy and didn’t feel daunting and I felt comfortable to ask questions! Thank you so much to Connor the estate agent who has been really helpful throughout and really helpful!

Esme · 17 October 2023

★★★★★ 5/5

Google

Thinking of putting my house on the market and spoke to Claire Lea at the Caerphilly branch of Darlows. Claire was wonderful, a real font of knowledge.

Hayley · 14 May 2024

★★★★★ 5/5

Google

Connor has been a huge help so far, offering help and always being there to ask questions, which has made buying my first property so much easier. Big thanks Connor.

Jack · 15 March 2024

★★★★★ 5/5

Google

We received excellent customer service from the team at Darlows. If I left a message , they responded promptly & professionally. We dealt with Gareth Lewis who was friendly, helpful & professional. He was also very accommodating for us to view houses late in the day! Highly recommend Gareth & Darlows. ⭐️⭐️⭐️⭐️⭐️PositiveResponsiveness, Quality, Professionalism, Value

Elizabeth · 24 December 2021

★★★★★ 5/5

Google

Massive thank you to Gareth at the Caerphilly branch. I couldn’t have asked for a better service. I’m extremely happy with how much he has kept in contact with me, his friendly manner and professionalism. I would 100% use Darlows again and recommend to anyone selling or buying in your area. Thank you again. Mr & Mrs Richards

TommyGunTV · 14 June 2021

★★★★★ 5/5

Google

Eleri was really friendly and helpful in finding out the information I needed when looking at properties.

Aminah · 25 October 2024

★★★★★ 5/5

Google

Hi I have recently purchased a house via Darlows Caerphilly and jyst wanted to say with the assistance of Conner , then Hanna what an excellent service they offered,. The process of arranging viewings, enabling us to identify the right life tine property was very efficient, communication via both email , telephone was very prompt and I cannot thank both Connor ,Hanna for the service they provided, they are as are the rest of the Caerphilly team a credit to Darlows Caerohilly . Thankyou Chris O'Brien

Christopher · 15 January 2024

★★★★★ 5/5

Google

I find the Caerphilly office great to deal with. The manager Claire Lea is an asset to the company, very professional.I always feel in good hands

Huw · 14 May 2024

★★★★★ 5/5

Google

My partner and I have recently bought a property which was marketed by Darlows and we have been very impressed with the whole experience. Dealing directly with Gareth Lewis has been very easy and we did not feel under pressure to rush our viewings or decision-making process. I cannot recommend Gareth and Darlows enough.PositiveResponsiveness, Professionalism

Gareth · 24 October 2021

★★★★★ 1/5

Trustpilot

Avoid DARLOWS AT ALL COST

Avoid DARLOWS AT ALL COST Absolutely appalling experience with Darlows. Every interaction is a struggle. They consistently pass me from person to person, with no one seeming to know what's going on or who's in charge. The lack of professionalism is staggering. It's been TWO YEARS and my case is still unresolved. Communication is non-existent - no updates, no follow-through. My solicitors won't even deal with them directly. If you value your sanity, stay away from Darlows. Utterly disappointing and unprofessional service. Spent £2000 on solicitors and surveys, If you're a manager at Darlows HQ, PLEASE GET IN TOUCH WITH ME. I demand answers and resolution. Darlows, you've had your chance to fix this - now it's time to take responsibility.

Consumer · 27 May 2025

★★★★★ 5/5

Google

Darlows put my property on the market extremely efficiently and were incredibly helpful from valuation through to overseeing viewing. The Caerphilly branch were always courteous and informative. Particular thanks to Claire Lea for making everything so straight forward (valuation, photography, advertising online, enquiries) and to Gareth Lewis for his super help with regard to viewings and keeping me up to date.

Derrick · 14 June 2020

★★★★★ 5/5

Google

Used Dalrows to sell our property and purchase another, Claire was fantastic, she was very professional from start to finish but also made you feel like she wasn't just there to do a job, sold our house in the time frame and negotiated a very good price on our new property. We would have no hesitation using Claire again. Highly recommended.

Guy · 14 June 2020

★★★★★ 5/5

Google

Gareth Lewis and Natalie Gingell at the Caerphilly Office have been excellent. I can't praise them enough. Nothing was too much effort for them. The house sold within a very short time of being listed with them where we had been stuck for over a year with our previous estate agent. A massive thank you to Livvy too, she has been amazing. Thank you Darlows!!!!

Catherine · 15 June 2018

★★★★★ 5/5

Google

Excellent service. First time I have sold a property and Claire was able to take me through the whole process so that I could understand it. Good communication and I was kept up to date with events throughout the sale

Steve · 14 June 2023

★★★★★ 5/5

Google

Darlows have been amazing in agreeing a sale on my property. 2nd time I've used Darlows in 7yrs. Regular viewings we're made on my property and sales consultant Gareth Lewis has been giving myself constant feedback throughout. Would highly recommend!

Lewis · 14 June 2023