Trusted Agent profile · Bury
★★★★★
1,917 reviews across 2 platforms
407 Bolton Road West, Holcombe Brook, Ramsbottom, Bury, BL0 9RN
Part of Reeds Rains Robinson Lee, see every office.
Reeds's office in Bury, at 407 Bolton Road West, is rated 3.7 out of 5 across 1,917 reviews on two platforms, including 25 Google reviews rated 4.4.
Every review we hold for the Bury office, from every platform, shown as written. First names only.
5/5
TrustpilotGosforth Team
The team at Gosforth Newcastle are knowledgeable about the area and the market. I have used their services for several years. Their strength , in my opinion , is their ability to deal with queries and problems quickly. They are always easy to reach by phone and email and a pleasure to talk to. Thank you Kirsty, Phil and Maddie.
1/5
TrustpilotReeds Rain Blackpool - poor Customer Service and Liars
Reeds Rains Blackpool provide a shocking service to tenants/potential tenants. I viewed a property on Saturday and emailed after the viewing to say I was interested but needed the remnants of the previous tenant removing (including dirty pillows and shower gel) and some electrical things checking to confirm they all were in satisfactory working order. I expected at least an email to thank me for my interest but nothing so I called and left a message for the negotiator to call me back. No return call so I called again and was told by the other lettings person that the landlord had rejected my interest with no explanation available. The negotiator, Hannah, had left at this point. I left a message for her to call the following day and still no contact. I rang two more times and finally got to speak to her but she though being told no was satisfactory with no explanation. I said she was meant to negotiate with me and the landlord as without a tenant there is no let. I agreed to store the tat in the cellar and asked her to go back to the landlord. We then got cut off and I rang back and her colleague refused to transfer the call! I advised the Hannah was taking my details (again) and was going to speak to the landlord. She then put me on hold without warning and then came back to say that half an hour ago, the landlord had called to say that their friend was taking on the house. I left it here, but my partner called up today to show interest int he property and was told it was still available! So not only is the customer service atrocious, they are liars too! Avoid at all costs.
1/5
TrustpilotThis is not okay
This is not okay. Along with the horrendous service I got with moving in, the staff at Reeds Rains Liverpool were meant to organise a maintenance and clean for after I moved in. Last week, I received a text from the contractor and I asked if they could come on Friday. On Friday, nobody came. When I called them, they sent me to voicemail. When I reached out on Monday to ask what happened, the contractor explained that they were unwell. No bother, I asked them to come on Wednesday. After some texts and emails, I received no confirmation that they would be at my flat on Wednesday. In none of those correspondence did the contractor once say “Yes, I’ll be with you on Wednesday morning,”. Today, Wednesday morning, I woke up to missed calls and texts asking where I was. How was I meant to know they would come to me on Wednesday when they didn’t even confirm that at all? When I called the contractor, her attitude was horrible. She said, “Do you want to keep going over the fact that there’s been a communication breakdown or do you want to get a cleaning booked?” before also saying that Reeds Rains only told her about two repairs that needed to be done. This contrasts the higher number of repairs that needed to be done in the property report, one of which was my bathroom sink plunger not working so now my sink is a Petri dish and has been since the weekend. I called up Reeds Rains and spoke with Oliver who said, “We can either find a new contractor or you’re going to have to grin and bear it with these ones,”. I had asked to be called back yesterday by Reeds Rains and I wasn’t. I have asked to be called back today and, as of 3:30pm, I haven’t been. Overall, horrible service from a supposed “full service property management” company and its contractors.
1/5
TrustpilotVery poor experience with Reeds Rains…
Very poor experience with Reeds Rains Stockton-on-Tees. We travelled over 3.5 hours for a confirmed viewing, but the agent arrived late and the tenant refused access, clearly showing the viewing had not been properly arranged. We waited for hours with no communication or callback from the branch despite being promised one. A completely wasted 7-hour round trip, loss of earnings, and very unprofessional service. Would not recommend.
1/5
TrustpilotWhat an absolute joke
What an absolute joke they are sold house quick but took 7 months to complete. They always had an excuse . Never there fault When rang up to chase they was just about to do it ? Never kept me upto date . Never rang back when supposed too
Hi Carl, sorry to read your review. I've sent you a request for more information. The request will come from Trustpilot. If you could let me know some more details that would help me look into this further. Sorry this has been your experience. Kind regards
5/5
TrustpilotGreat service and professionalism.
It was a great experience dealing with Reeds Rains. I just landed in UK and I struggled a lot in finding a place as per my need, but special call out to Gurdit for his attitude and professionalism to make this deal for me. I dealt with Many agents before when I was here last time but Team Reeds Rains is best in every aspect be it responding to calls, emails and top class service. Thank you Gurdit and Team, much appreciated.
1/5
TrustpilotDon't pay any holding deposit until…
Don't pay any holding deposit until when they say, think and make sure the property is correct. they will not return you deposit and talk to you with no respect.Alex from Stoke on Trent is the worst person to deal with and he is manager of branches in stoke.
Hi Abdul, I’m so sorry you have had a bad experience with us. We aim to provide satisfactory service at all times. If you would like to provide more information regarding your experience with us please email marketing@reedsrains.co.uk and we will be able to look into this matter further. Kind Regards
5/5
TrustpilotBest lettings agents in the area - Gosforth
The staff at reeds rains Gosforth couldn't have made our renting experience any easier. From the viewing all the way up until us moving into the property they have been helpful in anyway they could, even down to recommending companies to help us move with us not being from the area. Big shout out to Phil and Kirsty!
5/5
TrustpilotMy Initial Call with Lucy was warm and…
My Initial Call with Lucy was warm and welcoming, she was able to accommodate myself for a viewing soon as due to my work schedule, ever since Lucy has followed up and has been nothing but above and beyond for myself and my wife, she has kept us in the loop from start to finish I would definitely highly recommend anyone to approach Lucy as I am confident that you will receive the highest level of service that we have received I am grateful for the fast and efficient process to renting my home. Once again perfect service from Lucy and the team.
5/5
TrustpilotVery helpful and friendly agency with a…
Very helpful and friendly agency with a very good knowledge of Rye.
We truly appreciate your kind words about our agency and our knowledge of Rye. Regards, Reeds Rains
1/5
TrustpilotPoor service, Beautiful properties
I rented a lovely property though Reid Raines for nearly two years with no issues with payment from myside. Me and my partner purchased our first mortgage and vacated the property in December 16th 2022 in line with our contract with all payments made to the penny. We are now on the 24th Jan 2023 and I am still chasing my deposit down which my landlord paid back the full amount to Reid Raines. The issue is no fault of my own but an admin issue between the deposit company and the estate agents not responding to each other. Sue is a manager at the Liverpool branch who often sighs down the phone and talks with an aggressive tone when asked for updates. I work in the customer service industry in a senior management position so I know how to communicate professionally which Reid Raines maybe need some top up training on. I have since paid the £25 same day bank transfer as I felt it money well spent not having to communicate with this estate agents again.Although I understand sometimes people may not be having the best day - my experience with Reid Raines is unprofessional and I seemed like I was bothering them by calling and speaking politely. They offer beautiful properties with a unprofessional service which his a shame but hopefully they can improve. 2/10
5/5
TrustpilotFriendly and approachable team
Friendly and approachable team, kept us fully informed all the way along. Very professional
We're happy to hear our team was friendly and kept you informed. Thank you for your kind words! Regards, Reeds Rains
5/5
TrustpilotExcellent services
Excellent services, e.g. friendly and helpful staff, the responses speed were quick and knowledgeable.
We're so glad you enjoyed our friendly, helpful staff and quick, knowledgeable responses. Thank you! Regards, Reeds Rains
1/5
TrustpilotWhy do we still need Estate Agents in 2024?
Apparently this estate agent can only sell houses during THIER opening times. How ridiculous. All they need to do is contact the seller to ask if they are happy to undertake a viewing after work, around 5-6pm. If the seller is not happy with that, fine, I'll respect their wishes and find another property. My wife and I are registered with them and we've already viewed another property where the vendor showed us round. Don't the majority of people who want to buy a house work for a living? I thought estate agents had modernised their practices but Reeds Rains still seem stuck in the 80s.
Hi Zahid,Sorry for your review - we would like to investigate your issue further. You will receive a request for more information from Trustpilot. Regards,Reeds Rains
2/5
TrustpilotWhen the going got tough, the manager went AWOL
This is in reference to the Rye Branch.All started well with my intended property purchase, but I was to learn I made a big mistake in using their recommended company of conveyancing solicitors.When the latter proved to be simply appalling, the branch manager decided to go AWOL. No attempt was made to retrieve the situation or to contact me.That was the end of the potential sale. So very disappointing.
5/5
TrustpilotREEDS RAINS CARRICKFERGUS.
REEDS RAINS CARRICKFERGUS.I have just purchased a house in Whitehead through Reeds Rains Carrickfergus.I have bought and sold a number of properties over the years, and I have to say the service from Chris Gabby in Carrickfergus was amazing.
Appreciate the kind words :) Regards,Reeds Rains
5/5
TrustpilotGreat experience
Simon and Kurtis made the selling of our home very straightforward. Easy to contact and no question ever too small.
We're thrilled to hear about your positive experience! It sounds like Simon and Kurtis provided exceptional service, making the process smooth and stress-free. We appreciate your kind words and are happy to hear you felt comfortable reaching out with any questions.
1/5
TrustpilotPOOR ESTATE AGENT
We used Reeds Rains selby north yorkshire to sell our bungalow , things were ok ( allthough we had to do all the chasing up on viewings and despite telling the manager not happy with the service or the lack of it nothing changed ) upto selling but once we had a buyer the manager lost all interest , no updates with how things were progressing and not even a thank you once they got paid quite a large sum of money . definitely will never use them again .
Hi David, Thank you for your review, and I'm sorry that this is how you feel. I cannot agree with your comments around lack of feedback for your viewings as we had multiple customers viewings on your property and I can see notes on every viewing where the staff were chasing and collecting and giving feedback to you. I also do not agree with your loss of interest comment either. I, personally, helped negotiate the offer, achieving £14,000 above the asking price as well as running through information, looking at floorplans and discussing the property you wished to purchase (not being sold via Reeds Rains). During the progression of your sale, I had numerous conversations with you, including when your buyers had lost their purchaser, and I understood from the buyers you had exchanged numbers. At the exchange and competition stage we would normally receive all keys and would thank you for being a customer however, with you having exchanged numbers, and agreeing with the buyers you would meet them to hand keys over directly, we were left out of this stage. So I will thank you for being a customer, I'm happy we helped you buy and sell and buy again, I hope you enjoy your new house and hopefully our paths cross again.Regards,Reeds Rains Selby
1/5
TrustpilotRude
Rude, degrading staff. Not helpful at all very judgmental and cocky. Would never ever like to sell my house or buy a house from them. Andrew was fabulous everyone else just total discussing rude behaviour, no empathy and just rude.
Hi Sarah,Very sorry to read your review. We would like to look into this further so we will be sending you a request for more information that will come directly from Trustpilot.Regards,Reeds Rains
1/5
TrustpilotAbsolute rubbish. Do not use Reeds Reins Ossett
Absolute rubbish. I don’t recommend. I’m in the process of selling. It’s been a total frustration & I feel very badly let down by the staff at Reeds Reins Ossett. I have no idea what they are doing for their commission as it’s always me that’s chasing & trying to get things moving, I’m always getting the answer machine & I very rarely get calls back. It would be a very big review if I went into the nitty gritty of the problems due to their lack of effort. Communication is RUBBISH, the worst of any company I have ever dealt with. They didn’t keep on top of our first sale & we lost alot of time because of them. The second sale is on with & again they haven’t done anything. We’re 3 months into a sale that was supposed to take a month & it’s because they don’t chase things up or communicate with you. I complained by email to the manager laying out their negligence with the first sale. One of the members of staff agreed with my comments on the phone but the manager never responded. I rang twice for a response to my email…nothing. I’ve screenshot all the calls & you can see from my call log that they don’t get back to you. I emailed asking for a response to my complaint & it wasn’t barely a response just a couple of lines of nothing. I’m so so frustrated & fed up of doing all the leg work myself. Very disappointed. I was about to pull out of the sale & move somewhere else as I’d had enough & then they finally did something, however since then I’ve had nothing & yet again I’ve had to chase.
Hi Victoria,Sorry to read your review. Your feedback is extremely important to us. We want to look into this matter further, we will send you a request for more information directly via Trustpilot.Regards,Reeds Rains
5/5
TrustpilotSold my house with reeds rains i’ve had…good experience
Sold my house with reeds rains i’ve had a bad experience with Reeds Rains in the past so was sceptical about using them again until I met Mel, the manager very professional and warm person when my sale fell through she personally took charge and got us back on track with another buyer we lost no time and soon had a sale
1/5
TrustpilotTerrible service
the service at Reed rain Durham, Darlington and Leeds is an absolute sxxtshow. there's no communication and the landlord isn't kept in the loop with anything. all the staff dealing with our property are totally incompetent and useless. they pass you on to other staff as they aren't capable of sorting out the job. Happy to take your money but provide no service. go to another estate agent 🙂
5/5
TrustpilotSold in a month
House was on the market just over a month, we were kept informed every step of the way
Thank you for sharing! We're glad the process went smoothly, and it's great to hear you felt well informed throughout. Congratulations on the quick sale!
5/5
TrustpilotEveryone at Reeds Rain’s is so helpful
Everyone at Reeds Rain’s is so helpful, they all go above and beyond. Communication is excellent and very professional.
Thank you for your kind review, all the best from Team Chapel House 💙
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Reeds's Bury office has 1,917 reviews across two platforms: 25 on Google, 1,892 on Trustpilot (across the whole business).
Reeds Rains is rated 3.7 out of 5 across all 1,917 reviews, and 4.4 out of 5 on Google from 25 reviews.
Reeds Rains, 407 Bolton Road West, Holcombe Brook, Ramsbottom, Bury, BL0 9RN.
