5/5
TrustpilotExcellent service very professional.
Rating only, no written review.
Trusted Agent profile · Bury
Reeds Rains reviews in Bury
★★★★★
1,931 reviews across 2 platforms
407 Bolton Road West, Holcombe Brook, Ramsbottom, Bury, BL0 9RN
Part of Reeds Rains Robinson Lee, see every office.
Reeds's office in Bury, at 407 Bolton Road West, is rated 3.7 out of 5 across 1,931 reviews on two platforms, including 26 Google reviews rated 4.4.
Reviews
Every review we hold for the Bury office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotSimple and fast
Rating only, no written review.
1/5
Trustpilotworst service and unpleasant experience
Rating only, no written review.
Agent replied · 15 June 2024
Hello Silvia,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
5/5
TrustpilotVery helpful in every way
Rating only, no written review.
1/5
TrustpilotLazy and useless will never use again .
Rating only, no written review.
Agent replied · 15 June 2024
Hello Tracy and Paul,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
1/5
TrustpilotAwful awful letting agent.
Rating only, no written review.
1/5
Trustpilotdont use them no help
Rating only, no written review.
Agent replied · 15 June 2024
Hi David,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
5/5
TrustpilotExcellent service and customer care
Rating only, no written review.
5/5
TrustpilotWorks well on my behalf.
Rating only, no written review.
5/5
GoogleRating only, no written review.
1/5
TrustpilotNot recommend .
Rating only, no written review.
Agent replied · 15 June 2024
Hi Hunter,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please could you let us know some more details about your experience? Kind regards,Reeds Rains
5/5
TrustpilotExcellent service
Rating only, no written review.
5/5
Trustpilotexcellent and very professional
Rating only, no written review.
3/5
GoogleRating only, no written review.
Agent replied · 16 June 2024
Thank you for taking the time to review Reeds Rains. If there is anything we can do to improve our service levels then please let me know by emailing the Manager at: bury@reedsrains.co.uk Thank you.
4/5
GoogleVery helpful staff.
Agent replied · 16 June 2024
Thank you for your review of Reeds Rains. It’s good to know the service we provide is appreciated.
5/5
GoogleGreat place
Agent replied · 16 June 2024
Thank you for taking the time to review Reeds Rains Bury, we really appreciate it. We are happy that you are pleased with the service you received.
1/5
TrustpilotDo not rent off these people.
Rating only, no written review.
Agent replied · 15 June 2024
Hello Vicky,We are very sorry to read your review. Please can you let me know which branch you had dealings with?Kind Regards,Reeds Rains
5/5
TrustpilotGreat service
Rating only, no written review.
5/5
TrustpilotVery professional and friendly
Rating only, no written review.
5/5
Trustpilotgreat service.
Rating only, no written review.
1/5
GoogleRating only, no written review.
Agent replied · 16 June 2024
Dear Mr Wills, thank you for taking the time to review our business and please accept my apologies for the time taken to respond. I have for some time now been trying to establish why we have received a 1 Star review from you as your name and contact details do not appear to be on any of our databases? At Reeds Rains we take all customer reviews very seriously and will always respond in an attempt to rectify any issues our customers may have incurred. At Reeds Rains we always endeavour to offer excellent customer service however in your instance it appears this has not been the case. May I kindly ask for a few moments of your time by sending me an email detailing the circumstances that surround your experience that led to your review. Please email for the attention of the Director at: bury@reedsrains.co.uk Kind Regards Director Reeds Rains Bury
1/5
TrustpilotVery slow and disappointing service.
Rating only, no written review.
Agent replied · 15 June 2024
We're sorry you weren't happy with your experience. We'd really like to know more. Please contact our Customer Relations Department on salescomplaint@reedsrains.co.uk and we can try and address the issues. Thank you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
Industry awards
Reeds Bury won awards at EA Masters in one year, most recently 2022.
EA Masters winner in one year: 2022.
EA Masters by year, 2022
2022 1 Gold EA Masters 2022 winners
- Branch Gold Award (1)EA Masters 2022
- Ramsbottom
Source: EA Masters winners lists, as published, linked by year.
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Tell us what you need and we'll put you in touch. Reeds Rains hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bury.
Questions about Reeds Rains
Has Reeds Rains Robinson Lee won any awards?
Yes. Reeds Rains Robinson Lee won Gold for Best Estate Agent Guide 2023 Gold Award, Ramsbottom branch at EA Masters 2022.
