Trusted Agent profile · Bury
★★★★★
602 reviews across 2 platforms
2 The Rock, Bury, BL9 0NT
Keenans Estate Agents's office in Bury, at 2 The Rock, is rated 4.4 out of 5 across 602 reviews on two platforms, including 92 Google reviews rated 4.8.
Every review we hold for the Bury office, from every platform, shown as written. First names only.
5/5
TrustpilotKeenans have always delivered a…
Keenans have always delivered a professional, friendly service. Chloe & Lewis in particular deserve a special mention as they go 'above and beyond' to make sure you are kept informed throughout, whether that be a sale or purchase of a property.
4/5
TrustpilotFeedback on Keenans Service
I consider the service provided by Keenans to be very good. The property involved was sold at an above the asking price and 24 viewings were arranged.The staff were efficient and friendly always returning calls promptly.I would recommend anyone to use them
4/5
TrustpilotThe staff in the office are extremely…
The staff in the office are extremely efficient , knowledgeable and keep you bang upto date with viewings on your properties and inform you once viewings have taken place. Highly recommended.
5/5
TrustpilotAmazing Service. Especially from Sam at the Bury Branch
The service from Sam at the Bury branch has been amazing. Constant check ups, keeping us updated very regularly. If I need help with anything I also know they are just a phone call away, which they always answer. Definatly recommend.
5/5
TrustpilotI have been on both sides of the…
I have been on both sides of the process with Keenan’s and have found them to be first class. Kayleigh in particular is superb. She is always diligent and attentive at every step. An absolute pleasure to deal with.
5/5
TrustpilotSam at Keenan’s was brilliant.
Keenan’s we’re absolutely brilliant with our recent house purchase. Sam Knight at the bury branch kept us up to date throughout our sale and was always on hand if we had any questions. An absolute credit to the business! 👍🏻
5/5
GoogleAbi and Emily in office were very helpful
3/5
TrustpilotGood at making the sale, not so good at the admin afterwards...
Worked very hard and quickly to get the property listed and sold at an ideal price, but service levels once the offer was accepted took a major dip. E-mails often not replied to until chased 2 or 3 times.
5/5
TrustpilotExceptional Team
All the team at Keenans are professional, friendly and knowledgeable. They are always ready to help with any queries and I know my property is in good hands. I wouldn't hesitate to recommend them. Keep up the great work.
5/5
TrustpilotKeenans sold my Dads house
Keenans sold my Dads house. Simon from the Manchester branch came round and valued it honestly unlike some other local agents, he also hosted all the viewings and the property was under offer the day after. Would highly recommend.
5/5
TrustpilotBest Customer Service
I had a few questions about a property listing on Keenan's. To my delight it was Alicja who was there to answer them. She was wonderful and patient with me. Some of the best customer service in the industry.
1/5
TrustpilotWhat a waste of time
What a waste of time. I sent 3 emails asking them to value a property for our family after a bereavement. I dis not recieve anything back. Failed at the first hurdle. Every other estate responded within 24 hours
5/5
TrustpilotBrilliant service from the burnley…
Brilliant service from the burnley branch! Just waiting for the keys to our new house! Thankyou to Danielle and Georgia for helping find the perfect house and for getting things moving quickly! Also Thankyou to the guys who showed us round several times!
4/5
TrustpilotA first class experience from a highly…
A first class experience from a highly efficient team. Always attentive and helpful. My contact was Faye Broadley, she was always happy to help and answered my questions efficiently. I would highly recommend her and her team.
5/5
TrustpilotThe staff at Keenan's are extremely…
The staff at Keenan's are extremely knowledgeable about the properties and gave an honest assessment of the situation, taking into account our specific set of circumstances.
5/5
TrustpilotVery happy with the service I received…
Very happy with the service I received from Ella Walmsley & Keenan’s. Very professional in keeping me updated throughout & helpful when negotiating my purchase. Thanks for all your help Ella!
3/5
TrustpilotGood overall service
Good overall service. Good level of viewings for properties. 9 times out of 10 staff members were available for the viewings. Decent market knowledge and enough notice provided when arranging viewings. Overall good standard of service.
5/5
Trustpilothelpful and professional
My wife and I are in the process of buying a new house at the moment. Emily (from Bury branch) has been the most helpful negotiator. She is very professional and has fantastic customer service skills.
5/5
TrustpilotElla
Ella - super expedition in dealing with queries, obtaining of documents and communication. Extremely professional at all times. Cannot say enough good things about this exceptional and examplary agent.
5/5
TrustpilotHonest and customer centric estate…
Honest and customer centric estate agent. I’ve been very impressed with the quality of service provided by Keenans when they recently sold my property. Also very impressed with the support they provide to Bury Hospice
5/5
TrustpilotRenting through Keenan’s
We are currently renting through Keenan’s and working with Sophie, who has been absolutely amazing. Every issue we have had, she’s been right there to help out. Our overall experience has been pretty good
5/5
GoogleBrilliant service from start to finish!
1/5
TrustpilotWould absolutely never use Keenans ever…
Would absolutely never use Keenans ever again. They are an agent on behalf of my landlord who are rude, unhelpful, and expensive with lots of hidden fees. All the staff are incompetant and they have made living in my home a hellish experience.
5/5
TrustpilotVery professional and knowledgeable…
Very professional and knowledgeable would highly recommend
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Keenans Estate Agents's Bury office has 602 reviews across two platforms: 92 on Google, 510 on Trustpilot (across the whole business).
Keenans Estate Agents Bury is rated 4.4 out of 5 across all 602 reviews, and 4.8 out of 5 on Google from 92 reviews.
Keenans Estate Agents Bury, 2 The Rock, Bury, BL9 0NT.
