5/5
GoogleWas just having a browse but the staff here are so lovely. They make you feel immediately welcome without any awkwardness or pressure.
Trusted Agent profile · Bury
Keenans Estate Agents Bury reviews
★★★★★
602 reviews across 2 platforms
2 The Rock, Bury, BL9 0NT
Keenans Estate Agents's office in Bury, at 2 The Rock, is rated 4.4 out of 5 across 602 reviews on two platforms, including 92 Google reviews rated 4.8.
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Reviews
Every review we hold for the Bury office, from every platform, shown as written. First names only.
Google5/5
TrustpilotTop service
Fantastic experience throughout the whole process with Keenans. Continuous support from James and a quick, efficient process. Photos and advert are above the quality of other local estate agents. Very helpful and always at the end of the phone when needed. Second time we’ve used Keenans and I wouldn’t use anyone else.
4/5
TrustpilotSold house in 5 days
Sold house in 5 days, full asking price. Few glitches with online signing process but otherwise communication has been good.
Agent replied · 13 June 2024
Thank you for your kind words Stephanie - we note your feedback regarding the online signing process and will endeavour to improve on this going forward
5/5
GoogleIncredibly professional service. Pictures taken were to a high standard and the brochure sent to me right away. Always responsive to calls and eager to help any way they can. Listed with them and sold within a week also, so clearly they know what they’re doing
1/5
TrustpilotAwful …
Never use Keenan’s awful service provided. If you use these guys make sure you do the viewing yourself.
5/5
TrustpilotTerri a true asset to Keenan's
Without Terri I don't think we would have achieved Mums dream home. Terri has offered Excellent customer service whilst carrying out her job but she is also sincerely compassionate. It's not just about a sale.Extremely thorough and goes above and beyond to make sure her clients are happy.Extremely satisfied indeed!
5/5
TrustpilotOur house sold quickly
Keenans staff were professional friendly and knowledgeable. During and before our house sale they gave us information about how to sell our house and the best price to ask. They communicated well with us and made appointments to fit in with us. We would definitely recommend them to other people.
1/5
TrustpilotFundamental errors!
Very poor customer service, fundamental errors made. Properties not inspected when promised, vital details missed on inspections. Turnover of staff at an alarming rate, no hands off management solutions.
1/5
TrustpilotRude
Rude, Pushy and Elitist. I have looked at a few properties in their portfolio and I have found the staff extremely rude and they speak to you like you are something they stepped in when you want a little longer than an hour to decide whether you are going to part with hundreds of thousands of pounds.
5/5
TrustpilotThankyou to Sam and all the staff at…
Thankyou to Sam and all the staff at Keenan's for going the extra mile at a very stressfully time in the sale of our property we couldn't have completed without the constant pressure and help and never ending phone calls provided by Keenan's estate agents thankyou first class service
5/5
TrustpilotI recent purchased a house through the…
I recent purchased a house through the Accrington branch with Ella Walmsley acting as sales negotiator. I found her to be most professional much more so than either solicitors, she kept the process moving on and kept me informed regularly Well done Ella
5/5
TrustpilotSam at Rawtenstall
What excellent service we received from Sam at Rawtenstall. Professional, polite and made things extremely easy
Agent replied · 13 June 2024
Much appreciated John
5/5
TrustpilotA pleasure to deal with!
I can't fault the excellent service and communication I received from Keenans. I dealt mostly with Jack, who kept me informed every step of the way during the purchase process. I found Keenans to be efficient, organised, pleasant and helpful and would recommend them without hesitation.
5/5
GoogleAmbrè was very helpful with my property search and took note of all requirements. Thankyou bury team!
1/5
TrustpilotTerrible agents
Terrible agents Was told I’d had three viewings in a week ..... but they didn’t have a key ! When pressed said two hadn’t showed up and one didn’t like it from the outside . Then another supposed viewing ..... no appointment booked So in short not to be trusted
4/5
TrustpilotHouse sale
From jonathan 1st selling the house to Lewis keeping me updated with the sale I can safely say I was very impressed with the service. I can highly recommend Keenans estate agents. Thankyou once again. Mr & Mrs Bullough.
5/5
TrustpilotExcellent customer service from Lewis…
Excellent customer service from Lewis at the Accrington branch house sold within two days, didn’t even need to put up a sale board, is that a record?Kept us calm during stormy waters which happens during house sales.
5/5
TrustpilotAmazing service from Keenan’s always…
Amazing service from Keenan’s always helpful and friendly great team thank you 😃
Agent replied · 13 June 2024
Thank you for your kind words Rebecca - much appreciated
5/5
TrustpilotRecent Purchasers
We recently purchased a property through Keenans. It was great to have a designated sales progression contact to assist us with the transaction. We found all the staff we encountered to be helpful, polite and knowledgeable.
5/5
TrustpilotExcellent service from all the team at…
Excellent service from all the team at Keenans. Always keeping us up to date with everything that’s going on. All very professional and very polite team. Chloe, Gemma, Jack, Louis you are all amazing, thank you all so much.Mr & Mrs Copeman.
5/5
TrustpilotTeam Keenans Accrington
Keenans Accrington, communicated well. They responded quickly to enquiries both by email and by telephone. Their manner was pleasant, friendly and professional. We would recommend this Estate Agent to anyone buying or selling a property.
5/5
TrustpilotNo complaints from me……
From the valuation at the start of this house selling process Chris, Nicola and Abby have been true to their word and kept me informed throughout. I’m not quite at the end of the process but confident all will complete without any issues.
5/5
TrustpilotI have only amazing things to say about…
I have only amazing things to say about Keenans. I went to sell my house and they were on time for the viewing and honest right the way the whole experience. All the staff provided a fantastic service. When I come to sell my house again I would use Keenans. 5*
5/5
TrustpilotThank you to all the staff at keenans…
Thank you to all the staff at keenans for making the sale of my house so easy . Polite professional and genuine people would recommend them everytime they sold my house in less than 7 days and for the asking price .
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