Every review we hold for the Bury office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMaintaining regular contact
Keenans recently dealt with the sale of my deceased aunt's house. Nikki Winstanley kept me informed throughout the process and worked relentlessly on behalf of myself and the other 2 executors. Our solicitor was excellent and was ready to exchange very quickly but there were delays in the ealier part of the chain, which Nikki helped progress by communicating effectively with us, our buyers, all solicitors and the other estate agent involved in the chain. I spoke to Nikki regularly where she kept me informed with updates and the actions she was taking with the other parties to move towards completion and resolution of issues earlier in the chain. Thanks go to Nikki for advocating for us at a difficult time and ensuring the sale completed.
Sarah · 18 May 2026
Agent replied · 30 May 2026
Thank you so much for taking the time to share this thoughtful review, especially during what we know has been a difficult period for you and your family.
We understand how important it is to feel informed and reassured, particularly when dealing with the sale of a loved one’s home. Your acknowledgement of Nikki’s efforts is sincerely appreciated.
Thank you again for placing your trust in Keenans. We’re glad we could help bring the sale to a successful conclusion, and we wish you and your family all the very best moving forward.
★★★★★ 5/5
TrustpilotI would like to say a personal thank…
I would like to say a personal thank you to Harry Rouine at Keenan’s Estate Agents. After an extremely difficult year trying to sell my apartment - including a sale falling through and ongoing issues with the management company and solicitors - Harry went above and beyond to help get everything over the line. His support made a huge difference, and his communication throughout was by far the best I experienced. I’m very grateful for all his hard work and would highly recommend him and the team at Keenan’s.
Elle · 15 April 2026
Agent replied · 30 May 2026
Thank you, Elle! We really appreciate your review and Harry will love reading this.
★★★★★ 5/5
TrustpilotOutstanding service
The overall experience of Keenans Estate Agent was very positive from the valuation right through to the end. Ella Walmsley from the sale progression team was exemplary throughout. Her communication from the beginning was outstanding and she had our best interests at every turn. Things did get quite stressful towards the end as they do in a house sale however Ella handled the process beautifully and kept everything moving through the chain. Her approach was professional yet friendly and empathic. Thoroughly recommended, thank you Keenans
Kate · 20 March 2026
Agent replied · 30 May 2026
Thank you so much, Kate!
★★★★★ 5/5
TrustpilotProfessional and Supportive Estate Agents
Keenans were brilliant with our house sale from start to finish. From Richard's initial visit, to Jonathan's committment to sell the property and then Katie's responsibility for progression, Keenans provided a fabulous and professional service throughout. Katie was phenomenal and helped us keep focused through a complicated 6 month process by being understanding, empathic and a great listener. I would wholly recommend Keenans as all staff were professional, great at communication and fully committed to us as house seller's. Thank you 😊
N · 24 February 2026
Agent replied · 30 May 2026
We're so happy to hear that you felt so supported and had such a wonderful experience with us. Thank you. We wish you all the best in your new home.
★★★★★ 5/5
TrustpilotExcellent experience from beginning to end
From the beginning to end Paul and Abbey and Harry Rouine made the process as easy as possible, although selling and buying a house is never easy. Paul was so upbeat he made you believe they could sell the property and he and Abbey worked with us to get a good sale. The viewings were well managed we achieved a sale in about 4 weeks Harry supported us from the moment we had a sale with weekly updates and as we got nearer to completion, the updates were sometimes daily, or even twice daily in the last couple of weeks. He was calm and knowledgable and helped to keep the chain moving by liaising with everyone thank you to everyone and we would not hesitate to recommend Kennans to anyone looking to sell
Maxine · 23 February 2026
Agent replied · 30 May 2026
Thank you Maxine, great to hear you had such a super experience and felt so supported. We wish you all the best in your new home!
★★★★★ 5/5
TrustpilotExcellent service
I used Keenan’s to market and sell a property for me. Nikki, my sells progressor was particularly great. When ever I phoned the office, my calls were always promptly answered and if Nikki wasn’t immediately available, my calls would always be returned. I was kept informed of what was going on throughout the whole process and Nikki kept the pressure on all other parties involved to keep things moving and get to a successful conclusion. Excellent work. Well done.
Neil · 3 March 2026
Agent replied · 30 May 2026
Lovely to hear, Neil. We're so happy that you enjoyed your experience, and we wish you all the best. Thank you.
★★★★★ 5/5
TrustpilotNikki was fantatic throughout our whole…
Nikki was fantatic throughout our whole process of buying our first home, she checked in weekly to see where we was up to in the process and also updating us with any new information she had. She definitely made our purchase much easier and definitely helped us out along the way with any information we needed or support.
Danielle · 20 July 2026
Agent replied · 22 September 2026
Thank you Danielle, it's great to hear how Nikki made such a positive impact on your purchase and kept everything smooth for you throughout. We wish you all the best in your first home!
★★★★★ 5/5
TrustpilotLucie made the process of renting and…
Lucie made the process of renting and claiming back the bond as smooth as possible. She was always there at the end of the phone and responded to emails promptly. Lucie was fantastic at explaining the whole process and was thorough in her approach. She always acted professionally; with both the tenant’s and landlord’s best interests at heart.
Sc · 17 June 2026
Agent replied · 22 September 2026
Thank you so much for sharing such a thoughtful review. It’s wonderful to hear how well Lucie supported you throughout.
★★★★★ 5/5
TrustpilotMoving house is not easy but....
Very positive experience from start to finish. Whilst I can't honestly say I enjoyed the moving house ride, Nikki worked hard to keep it on track and to keep us calm when we hit bumps in the road. Thank you Nikki and thanks to Keenans. We are now in, and love, our new home. recommend Keenans and Nikki to anyone looking for an estate agent.
Emma · 23 April 2026
Agent replied · 30 May 2026
Thank you, Emma! It's great to hear you are settling in to your new home and enjoyed your experience with us! We wish you all the best!
★★★★★ 5/5
TrustpilotHighly recommend
This is a little bit late but I just need to rave about Madison. She has been there every step of the way during the process of me buying my house. Madison was always upfront about what was going on and had my back to help chase things to ensure things were completed on time. Madison has been very approachable and friendly and I would highly recommend x
Isabelle · 20 March 2026
Agent replied · 30 May 2026
Thank you, Isabelle!
★★★★★ 5/5
TrustpilotDealt with Nikki Winstanley from Keenans
Dealt with Nikki Winstanley from Keenans. She is very helpful and polite, great to communicate with and able to resolve any hurdles along the way. Highly recommend to others who are looking to use Keenans services.
Ali · 21 September 2026
Agent replied · 22 September 2026
Thank you Ali. Nikki will be thrilled to hear she made such a great impact on your experience.
★★★★★ 5/5
TrustpilotGreat service, brilliant staff
I had apprehensions about buying my first home thinking it would be a nightmare, but Molly and team has made it a breeze. They were honest about the property, quick to answer my many questions, and acted as a great bridge between me and the sellers. Very impressed with their efficiency and friendly approach. Highly recommended!
Chloe · 28 April 2026
Agent replied · 30 May 2026
That's great to hear Chloe, we're so thrilled that we could make the whole process easy for you. We wish you the best in your new home! Thank you!
★★★★★ 5/5
TrustpilotLucie has been particularly…
Lucie has been particularly helpful and supportive in taking on the management of our flat. She has responded quickly and got on with the work needed. Communicated very well with a good grasp of what was required. Always pleasant and caring.
Marian · 29 June 2026
Agent replied · 22 September 2026
Thank you so much for sharing your experience. It’s wonderful to hear how well Lucie has supported you in taking on the management of your flat. Her quick responses, clear communication and thoughtful approach are exactly what we aim to deliver, and we’re delighted that this has made a real difference for you.
★★★★★ 1/5
TrustpilotWhat an absolute joke of a company
What an absolute joke of a company. We arrived at the property at 11:45. Parked right outside the property. I get out to change my 8 month old babies nappy on the backseat of my car and your appalling estate agent walks straight past us. 2-3 minutes after our viewing time literally for me to change my babies nappy. You are obviously not in the business of selling houses if this is your level of service. I feel sorry for the persons who owns that house if they have entrusted you to sell their house.
Bhavni · 18 August 2026
Agent replied · 22 September 2026
We’re sorry to hear about your experience and appreciate how frustrating this must have been, particularly while travelling with a young baby.
Our colleague attended at the agreed time and waited at the property until approximately 11:51am. Unfortunately, she was unaware that you had arrived and were waiting in the car, so she believed the appointment had not been attended. We would like to reassure you that she did not knowingly ignore you and would have been happy to conduct the viewing had she realised you were the applicants or if you had made yourself known to her as she was passing.
We apologise for the inconvenience caused and will review what happened with our team. If you remain interested in the property, we would be very happy to arrange another viewing at a convenient time.
★★★★★ 1/5
TrustpilotDreadful service - not recommended
Wouldn’t recommend this agent to sell your property - in all my 40 years of buying and selling this estate agency has been the worse. We used them as 4 years previously they’d sold our property and got a good price/quick sale - this time the valuer promised much and delivered little - the named contact never materialised and the valuer wasn’t heard from again other than when I suggested reducing it for a quick sale (in hindsight a stupid thing to do by me) - I’d just lost my dad, was grieving and stressed and dealing with this estate agent made things twice as bad - they can’t negotiate for toffee - I ended up selling for well under the market value - I agreed for a quick sale but that never happened and all they said was ‘a property is only worth what someone would pay for it’ - the quick sale turned into 5 months as the buyer, who supposedly had a house that had sold had in fact got a leasehold flat and my solicitor plus myself only found that out a few weeks before completion - Keenan’s never told me but hence the delays thanks to that.
Christine · 11 August 2026
Agent replied · 22 September 2026
Thank you for your feedback.
We are disappointed by your comments regarding our negotiating ability. The sale completed at 98.6% of the agreed asking price, which we believe is important context when assessing the outcome achieved.
We understand that you had hoped for a particularly quick transaction. While some sales can complete within three to four weeks, the national average is approximately 16, 20 weeks. From acceptance of the offer to completion, your sale took 16 weeks and three days, placing it within that average timeframe. Some elements of the legal process and the buyer’s related transaction were outside our direct control.
You did have a named contact, particularly during the sales-progression stage. However, following your request, communication was directed through your solicitor. Our valuers also remain available to clients and return requested calls when they are not attending valuation appointments.
It is correct that we were undergoing a rebrand during your sale, which we were delighted to showcase on social media. This activity is part of our wider marketing strategy and has helped us achieve seven million views across our platforms in the year to date, compared with 3.4 million throughout the whole of 2025. That substantially increased exposure for our brand and, importantly, the properties we market to potential buyers.
Finally, we do not believe the age of our team members is relevant to the service provided. We are proud of our colleagues and would respectfully ask that their youth is not presented as a reflection of their ability or professionalism.
We regret that your experience did not meet your expectations, particularly during such a difficult period in your life, but we hope the facts above provide helpful context regarding the sale and the service delivered.
★★★★★ 5/5
TrustpilotKeena's Estate Agents are very…
Keena's Estate Agents are very professional. All the people I am dealing with are highly responsive and address my needs and queries quickly. Special mention to Nikki, Kam and Aaron. Keep up the good work, guys. Excellent customer service above and beyond.
Rolando · 28 May 2026
Agent replied · 22 September 2026
Thank you Rolando for a fantastic review! We're thrilled to hear you were looked after by all the team members that helped you.
★★★★★ 5/5
GoogleSold my house through Keenans Bury - what a brilliant service, Simon was excellent from valuation to viewings and secured asking price offers right from the off. The viewings were arranged in bulk to limit disruption to us. The communication from Abbie was superb throughout negotiations right through to completion - could not fault Keenans and would not hesitate to recommend. Well done the team at Keenans should be commended for making a stressful process smooth and efficient x
Boaty · 15 April 2026
★★★★★ 4/5
TrustpilotI have to state that Nikki Winstanley…
I have to state that Nikki Winstanley was fantastic and really moved things along and relueved the stress keeping me in the picture and explaining every step.
Laurence · 18 August 2026
Agent replied · 22 September 2026
Thank you Laurence!
★★★★★ 5/5
GoogleWe sold our house through Keenans last year. It was a smooth process from start to finish. Melissa Hill got the ball rolling contacting her colleagues looking for a buyer for our property resulting in it being sold before it even was published on Keenans website!! Molly was great at keeping us up to date during the whole process!! Everyone was professional and dealt with any queries timeously. Would highly recommend Keenans Estate Agent for buying or selling a property.
Deborah · 16 February 2026
★★★★★ 5/5
GoogleWe bought our house through Keenan's and they were brilliant. Nikki was our point of contact and she was fantastic at keeping us updated and assured throughout the whole process and was very communicative with us, the seller and solicitors, and was always available on phone, WhatsApp, and email which really made a difference. When we completed and picked up the keys, Nikki and the office team made it feel really special which was a lovely touch. I would strongly recommend using Keenan's based on my experience and even consider selling with them as well in the future.
Samantha · 16 February 2026
★★★★★ 5/5
TrustpilotMolly was great throughout the process…
Molly was great throughout the process even when on her holidays she passed our case onto another very efficient lady.
Janet · 26 August 2026
Agent replied · 22 September 2026
Thank you Janet! We really appreciate you taking the time to provide your review. We wish you all the best!
★★★★★ 5/5
TrustpilotI would highly recommend Keenan’s…
I would highly recommend Keenan’s Estate Agents. I sold my house with them in November and dealt with Molly throughout the process. She was exceptional, always proactive, quick to follow up on any queries, and instrumental in ensuring the sale progressed smoothly and efficiently, with minimal stress.
Andrea · 23 January 2026
Agent replied · 24 January 2026
Wonderful to hear, Andrea. Thank you for your review.
★★★★★ 1/5
TrustpilotCannot recommend
I have to say I had a negative experience with this estate agents. I felt that they did not move things along at any speed and it was hard to communicate with them outside of my own working hours. When I wanted to pull out, it was only then that I felt anyone made any real attempt to tell me what had been going on to hold things up but by then I must admit, I had lost trust in this company. I know everyone has different experiences but this was mine.
Customer · 18 May 2026
Agent replied · 22 September 2026
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you felt communication was slow and that you didn’t receive the clarity you needed until much later in the process. That’s not the standard we aim to deliver, and we understand how this would affect your trust.
As no name or contact details were left with your review, we’re unable to look into the specifics of your case, but we would really like the opportunity to do so. If you’re willing, please get in touch with our team so we can understand what happened, address any concerns properly, and ensure your feedback leads to meaningful improvement.
Thank you
★★★★★ 5/5
TrustpilotGreat Experience !
Keenan’s have been great helping us with the sale of our property. Always on hand to answer any questions and put our mind at ease making the experience easier. A special mention to Alicia who is always so friendly and positive! Thank you for everything.
Natasha · 22 January 2026
Agent replied · 24 January 2026
Such a kind review - thank you. We’re delighted we could support you and make the process feel easy.
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