Trusted Agent profile · Bury
★★★★★
591 reviews across 2 platforms
2 The Rock, Bury, BL9 0NT
Keenans Estate Agents's office in Bury, at 2 The Rock, is rated 4.4 out of 5 across 591 reviews on two platforms, including 92 Google reviews rated 4.8.
Every review we hold for the Bury office, from every platform, shown as written. First names only.
5/5
TrustpilotBrilliant Estate Agents
From supporting us with marketing options, to selling our property within 10 days of it being on the market, Keenans have been brilliant. Our agent Molly has kept us informed all the way through and made our move less stressful!
Thank you for your review!
5/5
TrustpilotLucie has been brilliant and very…
Lucie has been brilliant and very helpful in managing my properties. Always quick to reply and take care to resolve issues.
Thank you. We’re so pleased you felt well looked after from start to finish.
5/5
TrustpilotExcellent
Genuinely, the best estate agent I have dealt with. Excellent communication throughout the early viewing and offer stages. Once offer was accepted Molly McNamara from the completion team was excellent. Always helpful, clear and direct. A credit to the company.
Thank you so much, it is great to hear you were so well looked after. We wish you all the best!
5/5
TrustpilotReally pleased with the help we…
Really pleased with the help we received throughout from Molly, who sent us regular updates and made the whole process nice and smooth. We were first time buyers and felt very looked after the whole way through. Thank you!
Great to hear, thank you Milly! We wish you all the best in your first home!
5/5
GoogleSold my house through Keenan’s within days of contacting them to put it on the market. Very impressed with the service that we received, Melissa sorted everything out initially and Molly kept us informed along the way. Smooth process throughout, sold for full asking price to the 1st viewer.
5/5
TrustpilotThe A team
Just want to Thank all the team at keenans burnley and accrington you do amazing job all very committed special thanks to molly McNamara for all your support updates just keeping us up dated through the sales and the process of it all thanks again molly and all the team best wishes Hilda cooper and family.
Thank you!
5/5
Trustpilotmollie was super super helpful she…
mollie was super super helpful she answered any of my questions. helped me get through to my solicitor and gave me constant updates all the way through i couldn’t have asked for better .
Thank you so much for your review! It's wonderful to hear how you felt so well supported.
5/5
GoogleOverall a good experience using Keenans as our selling agent. In particular the efforts of Nikki Winstanley , who at the latter stages of the process was so energetic on our behalf in getting things over the line ! Thank you Nikki and team for your help. Very grateful. Peter and Ann.
5/5
TrustpilotSelling Property
Started the process of selling my house with Keenan’s in November 2025, easy to deal with and organised and held all viewings so I didn’t have to re arrange any of my work schedule to accommodate, photos and listing looked great too.
Thank you so much Ryan, we really appreciate your kind words.
5/5
TrustpilotColin
Nikki and the rest of the team made the selling of our property a straight forward experience. They were very professional and polite when speaking to us and everything was explained simply. We were kept upto date as to how things were going. Keenans would be recommended by us.
Thank you, Colin!
3/5
TrustpilotHad good communication with Keenan’s…
Had good communication with Keenan’s who were working for the sellers of the property was buying. The only thing I would suggest would be a nice gesture to someone who is spending a lot of money would be a welcome gift to new home think this would be a lovely finishing touch.
We appreciate your comments Theresa. Thank you for taking the time to let us know, all the best in your new home.
5/5
TrustpilotFive-star service from Molly in the…
Five-star service from Molly in the after sales team! She has kept me informed throughout the sales process as I approach a completion date, she has always been available to answer my calls and provide updates. Proactive, reliable, and a pleasure to work with. Highly recommended!
Thank you Brandon!
1/5
TrustpilotExtremely unprofessional and stressful experience
I am extremely disappointed with this agent and would give zero stars if I could. Throughout the entire process, I felt like they did absolutely nothing to help close the deal; instead, they only added immense and unnecessary stress.
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that you left the process feeling this way, though we do feel it’s important to clarify several points to ensure an accurate reflection of the transaction. Your purchase completed in 13 weeks from offer acceptance to completion, which is three weeks faster than the current national conveyancing average of 16 weeks. While we appreciate that the process felt slow from your perspective, the timeline achieved was in fact ahead of the national benchmark, and we worked consistently with all parties to help keep things moving. We will still take your comments on our communication on board, as we are always looking to improve. Regarding the allegation of dishonesty, we must respectfully refute this. We can only update you on information that we are actually included in. In this instance, the vendor’s initial response was sent directly to the solicitors rather than to us, which is why the update came from them first. As the conveyancing process is a legal process with your solicitors, it is not uncommon to receive updates from them. We understand how this may have caused frustration, but it was not a case of withholding or misrepresenting information. On the matter of the final viewing, we do have to work within the availability of the property owners. We passed on the time provided to us in good faith, and we apologise if this caused inconvenience. Your comments on this point will be used to review how we manage appointment confirmations going forward. We are sorry that your experience did not meet your expectations, but we do stand by the accuracy of the information we provided throughout and the efforts made to support your purchase to a successful and timely completion. Your feedback will be shared with the team to help us continue improving our client journey.
5/5
TrustpilotMolly @ Keenans has been a consistent point of contact
Molly @ Keenans has been a consistent point of contact throughout our purchase. She kept us fully informed at every stage, promptly passed on updates from both solicitors, and made sure we always knew where things stood. Her communication has been reliable, proactive, and genuinely helpful from start to finish.
Thank you Graeme!
5/5
TrustpilotExcellent service and special thanks to Jack Nikki and Georgia.
I would like to express my sincere appreciation to Jack, Nikki, and Georgia for their exceptional service. They provided invaluable assistance in locating an excellent property, addressed numerous inquiries thoroughly, and consistently offered professional support throughout the process.
We truly appreciate your recommendation and are grateful you chose to work with us. Wishing you all the very best as you settle into your new home.
5/5
GoogleNikki was fantastic with our purchase. Unfortunately the process took a lot longer than we hoped but Nikki kept us updated regularly and helped chase solicitors to keep things moving as much as possible. Very happy with service from Keenans and especially Nikki!
1/5
TrustpilotKeenans you ought to resolve my complaint.
18/08/26 20:20 - You know full well I didn’t instruct another estate agent whilst under sole agreement with you. (I’ve sent you the proof now what?)
We’re sorry you feel disappointed. However, you entered into a sole agency agreement with us and, while that agreement remains in force, instructing another agent to market the property is a breach of the agreed terms. We remain willing to address your concerns directly.
5/5
GoogleI recently sold a house with Keenan's my main contact was Emily who I found to be friendly,helpful and very informative and professional throughout the process. On occasions I spoke to Melissa who also delivered the same high standard professional service. I would recommend Keenan's Bury branch and would use them again in the future.
Thank you Lindsay for 5 star review.
5/5
GoogleEmily at Keenan’s has been absolutely fantastic in supporting our house move, she has gone above and beyond to make sure everything went smoothly. Being in a chain of 5 houses could have been quite difficult but Emily was so helpful and made it much less stressful. Thank you. I would definitely recommend Keenan’s.
Thank you for taking the time to leave a review Maria , we wish you the best of luck in your new home
5/5
GoogleMelissa dealt with the sale of our house and was a real gem. She kept us constantly informed, and was efficient and professional. She made selling a pleasant experience, which is a very difficult task. To top it all she was so friendly and accommodating when we went into the office. A real asset...and thank you Mel
Thank you for the feedback Kevin. We’re glad to hear that Mel did such a fantastic job
5/5
TrustpilotExceptional property management service for our portfolio of investment properties
We have been using Keenans Estate Agents to manage our property portfolio for over 12 months now, after receiving a very poor service from our previous agents. So far I can't fault the service. Patrick Jones and his team are efficient, professional and on top of all the needs of my tenants. I am out of the country on a daily basis with my profession, and I find it reassuring to know that I can rely on Patrick and his team to take away the normal day to day pressures of property management. Owning investment properties is a job on its own and using Keenans to manage our portfolio is one of the best decisions I have made.
1/5
TrustpilotDon’t believe everything that you are told, or the promises that are said on there signs!!
Obviously didn’t look on the emailing list before sending out the please leave your reviews email. As i said to them at one point, “this is supposed to be a exciting time but right now all I am thinking is I wish I hadn’t even decided to sell my house let alone with Keenan’s.” Where do I start, we put an offer down on a property on a Friday to be told yes its yours. To then drive plastic the property a couple of days later see a sold sign with another company, contact Keenans to see what was going on to be told, he’d accepted an offer over the weekend, and what about our offer? Oh well we didn’t actually get through to him on Friday to confirm with him despite telling you that he had accepted, because we knew he’d had no offers and that there was no viewings so just thought it would be ok.Meaning having to go back and offer more, costing us a further £10,000. Thanks.They were happy enough to chase us for stupid things but not the venders or buyers of ours, meaning delays left right and centre. Explain to me what sort of Estate Agent sells a property to a person without ensuring that they had the keys, so when everything was completed we went to pick up the keys to our house which they told me they didn’t have and that I’d just have to go and wait while they chased it up. Wait where ? I have just sold my house and I am sat outside of the property which I had just bought with no way of getting in and all my belongings sat on the drive. Oh and half hour till home time for the person telling me I’m going to have to wait. Then turning up with a spare set, meaning not all the keys were there (only 1 key for the patio doors, so could only open 1 door, no keys for the shed or outhouse) and basically saying well that’s all we can get hold off, meaning I had to move all my belongings into a house which someone else had the keys too and not being able to sleep for 2 days until I could get a locksmith to come out and replace the locks throughout, and due to not having all the keys to the doors meant that the locks having to be drilled out. Costing a further £350.So not only did they take a very good wage from us they also cost me a further £10,350. Thank you Keenan’s. I will not be using again.
Danielle we are sorry to hear that you were unhappy with your recent experience - we would welcome the opportunity to discuss your feedback with you in further detail. Please contact us at head office at your earliest convenience
5/5
TrustpilotExcellent estate agents
I would like to say what a excellent estate agents Keenans are. From start to Finnish and the bits in-between I could not fault them. A special mention for Simon who came to apprise the house first, what a true professional he was he explained all what Keenans would do to sell our house and explained in detail how the company's department's work. He was very informative and answered all our questions. Thank you Simon and the rest of the team for a faultless service. People they won't let you down
Thank you for your kind words David - much appreciated
5/5
TrustpilotWonderful staff, could not recommend highly enough!
I have used Keenans now to buy several properties and to sell one, and my experience is ongoing currently. I could not fault them, they have been incredibly proactive in marketing my property, getting an incredible number of viewings and ultimately securing a sale at asking price for a tricky property with a tiny bathroom that could not be improved. On the purchase front they are also really proactive, contacting me on a weekly basis to let me know of progress, ironing out any difficulties and ensuring that every purchase goes smoothly and quickly. I could not possibly mention them all but special thanks to Rob, Jonathan, Sophie, Dave, Adam and Jess at Accrington office for their professionalism, friendly welcome approach and all-round effort.
Andrea thank you for your lovely feedback regarding our Accrington team.
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Keenans Estate Agents's Bury office has 591 reviews across two platforms: 92 on Google, 499 on Trustpilot (across the whole business).
Keenans Estate Agents Bury is rated 4.4 out of 5 across all 591 reviews, and 4.8 out of 5 on Google from 92 reviews.
Keenans Estate Agents Bury, 2 The Rock, Bury, BL9 0NT.
