Every review we hold for the Bury office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWonderful staff, could not recommend highly enough!
I have used Keenans now to buy several properties and to sell one, and my experience is ongoing currently. I could not fault them, they have been incredibly proactive in marketing my property, getting an incredible number of viewings and ultimately securing a sale at asking price for a tricky property with a tiny bathroom that could not be improved. On the purchase front they are also really proactive, contacting me on a weekly basis to let me know of progress, ironing out any difficulties and ensuring that every purchase goes smoothly and quickly. I could not possibly mention them all but special thanks to Rob, Jonathan, Sophie, Dave, Adam and Jess at Accrington office for their professionalism, friendly welcome approach and all-round effort.
Andrea · 9 November 2021
Agent replied · 13 June 2024
Andrea thank you for your lovely feedback regarding our Accrington team.
★★★★★ 4/5
TrustpilotMolly was dealing with the sale of our…3570
Molly was dealing with the sale of our property she was very professional throughout the whole process. We had a few ups and downs though no fault of Keenans. Molly worked hard to ensure the sale, and I would recommend using Keenans.
Simon · 30 October 2025
★★★★★ 5/5
GoogleKeenans sold our Dads house for us after he died. During a very stressful and upsetting time we felt Keenans were extremely supportive and we had every confidence in their abilities. Simon was very considerate and sensitive to our feelings and his professional and calm attitude filled us with confidence. He had brilliant knowledge of housing trends and prices in our area. The house sale was managed promptly, efficiently and professionally.
I have also recommended Keenans to my friends. They provide the perfect service.
Sharon · 25 June 2024
★★★★★ 5/5
TrustpilotGreat service by Keenans
Great service by Keenans on purchasing a property. Was well informed by them throughout the purchase.
Emma · 14 September 2026
Agent replied · 22 September 2026
Thank you for your lovely review! We’re delighted you received great service and felt well informed throughout your purchase. We hope you’re very happy in your new home!
★★★★★ 5/5
TrustpilotGreat service and communication at all…
Great service and communication at all times. Always kept informed about any progress.
Lynda · 28 September 2026
Agent replied · 10 October 2026
Thank you for you review Lynda
★★★★★ 5/5
TrustpilotFANTASTIC SELLING EXPERIENCE
FANTASTIC EXPERIENCE from start to finish. I listed my house for sale with Keenans (Accrington) and successfully sold it within a few weeks, having been on sale with another local agent prior who were not working to sell it at all.
Jane · 10 March 2026
Agent replied · 30 May 2026
Thank you so much for taking the time to share such an incredible review. We’re absolutely delighted to hear that your selling journey with our Accrington team was such a positive one from start to finish. It’s been a pleasure acting on your behalf, and if you ever decide to make a move again in the future, we’ll be here and ready to help.
★★★★★ 5/5
GoogleRecently sold through Kennans Bury. Professional service from everyone at the company. Simon with valuation and viewings and Abi negotiating the sale. Asking price and above offers received. Great communication throughout. Thanks everyone at Keenans.
Andrew · 15 April 2026
Agent replied · 11 October 2026
Thank you for your review, Andrew!
★★★★★ 5/5
GoogleKeenans Bury are in the process of selling my property for me and I honestly could not be happier with the service I have been given. Emily, in the office, has been so good at keeping me posted with absolutely everything that they have been doing on my behalf. When I have emailed with questions, she has been so polite and not made me feel like I am bothering her. I look forwards to a quick sale, thanks to Emily and all the staff at Keenans! Thank you guys :-)
Emma · 26 April 2024
★★★★★ 5/5
GoogleIan and Louise Smith have nothing but praise for Keenans they sold our house after the second viewing. The whole team at Bury have been amazing especially Faye Thompson and Kieran Beech nothing is to much for them they kept us up to speed with our house sale and everything was done with such great professionalism and dedication even though they have hundreds of customers they made us feel like we were the only ones. We honestly can’t praise them enough even when we thought we had enough they would talk to us about it and by the end of the conversation we would be laughing and definitely felt at ease so thank you very much for all your hard work and support. Louise and Ian x
Mrs · 13 April 2024
★★★★★ 5/5
Trustpilot5 Star Property Manager
As a property owner I cannot speak highly enough of Kerris Gardiner at Keenans who has been fantastic both with communication, response time and support. She has definitely been a hugely positive impact on my very first landlord/agent experience.
Alba · 5 March 2026
Agent replied · 30 May 2026
Thank you so much for your wonderful review, Alba. We're always happy to help in the future.
★★★★★ 5/5
TrustpilotNikki & the Keenans team were…
Nikki & the Keenans team were supportive & helpful in helping me sell my property. Thank u v much, Team Keenans
Malcolm · 17 July 2026
Agent replied · 22 September 2026
Thank you Malcolm!
★★★★★ 5/5
TrustpilotNikki winstanly was professional an…
Nikki winstanly was professional an very impressive with her attitude to work,she went above an beyond to do rverything she could for our family
Gary · 16 June 2026
Agent replied · 22 September 2026
Thank you so much for sharing your lovely feedback. We’re delighted to hear how well Nikki supported you and your family. Her professionalism, dedication and willingness to go above and beyond are exactly what we strive for, and it’s wonderful to know her hard work made such a positive difference to your experience.
★★★★★ 5/5
GoogleNikki has been a great help in what has been a very lengthy sale. Keeping us posted every step of the way. I would highly recommend keenans, all staff are super friendly and happy to help.
Miss · 16 October 2025
★★★★★ 1/5
TrustpilotDon’t do it
Lorraine is pushy encouraging you to go ahead when everything isn’t in place yet, you feel pushed into it and not secure, doesn’t care about anyone aslong as she gets the money.
Karla · 18 November 2025
★★★★★ 5/5
GoogleThe team at Keenans in particular Abi and Emily have been fantastic throughout the process of marketing and selling my property. They kept me informed and up to date with viewings, feedback and the overall process. I highly recommended working with Keenans, and I am one happy customer having sold my house
Emma · 16 April 2025
★★★★★ 5/5
GoogleWe could not be happier with the service we have received from Keenan’s Bury.
Abby helped us make our home as appealing as could be, Jordan took some stunning photographs and Emily, Abby & Ambre kept us updated every step of the way.
Consequently, our house is now under offer having been on the market for less than two weeks - amazing!
We would recommend the team to anyone hoping to sell their home.
Susie · 18 May 2024
★★★★★ 1/5
TrustpilotMore interested in their image than selling properties
We chose Keenans Rawtenstall to sell our house primarily because of their competitive fees. Looking back, I wish I had done more research beforehand.
Donna · 30 May 2026
Agent replied · 22 September 2026
Thank you for taking the time to share such a detailed account of your experience. We’re genuinely sorry to hear that you left the process feeling disappointed, and we appreciate the opportunity to respond.
We’re particularly concerned to read this, as none of this was mentioned when you recently came into the office, we would have loved the opportunity to discuss this in person.
In terms of activity, our records show that we arranged and conducted seven viewings during your time on the market, and we also secured an offer for your property. We do want to reassure you that interest was generated and followed up promptly. We were also surprised to hear that a potential viewer struggled to reach us, as all calls feed into an overflow system designed to ensure enquiries are answered. That said, your feedback is important, and we will review our communication process internally.
Regarding the office environment and our social media presence, our Rawtenstall branch is intentionally designed as a contemporary, client‑focused space, and our online content aims to balance property marketing with team visibility. We appreciate that expectations vary, and your comments on our marketing approach are helpful.
We also apologise for any confusion around your contract and notice period. We’re glad this was clarified for you, and we appreciate your patience while the team ensured the correct information was provided.
While we regret that your experience didn’t reflect the standards we aim for, we do value your feedback. It helps us continue improving our client experience and ensuring consistency across every stage of the journey.
We wish you all the very best moving forward and thank you again for sharing your thoughts.
★★★★★ 5/5
TrustpilotKeenans Bury
We have dealt with Abigail at the Bury officeApart from being a lovely friendly person, she has updated us throughout by phone and email. Anything we have requested from her has been dealt with in a timely manner. She was very professional but also had a lovely personality The process so far has been very transparent I would have no issues recommending Abi and Keenan’s if you’re thinking about selling/ buying your home
Sharon · 29 May 2024
★★★★★ 5/5
GoogleI recently sold my property with Keenan’s and would thoroughly recommend them to others. Emily dealt with the sale process, made this extremely straightforward and was a pleasure to deal with throughout. On the rare occasion that Emily wasn’t around then Melissa was equally as helpful. Thanks again.
Danny · 28 December 2023
Agent replied · 24 August 2024
Thanks Danny for your kind words - we are glad to hear that Emily and Mel we’re able to assist
★★★★★ 5/5
TrustpilotGreat Service
Working with Faye at Keenans was an absolute pleasure! Her professionalism, dedication, and expertise truly made selling our property a seamless experience. From the initial consultation to the final closing, Faye's commitment to understanding our needs and guiding us through the process was remarkable.Her proactive approach and excellent communication skills kept us informed every step of the way, making us feel confident and assured throughout the selling process.Her attention to detail, responsiveness, and unwavering support exceeded our expectations. We highly recommend Keenans to anyone looking for a dedicated and knowledgeable real estate agent. Thank you, Faye and the team, for your outstanding service and for making the sale of our property such a positive and successful experience!
Unknown · 21 December 2023
★★★★★ 5/5
TrustpilotKieran at Keenans was brilliant
I have recently completed a house purchase that Keenans were selling. The whole process took around 9 months and had a lot of ups and downs due to challenges with the sellers’ side.
S · 3 March 2026
Agent replied · 30 May 2026
We're delighted that you appreciated Kieran's proactive and informative approach. We wish you all the best in your new home. Thank you.
★★★★★ 5/5
GoogleThere were so helpful in assisting us from the first day of our viewing of homes till the end of completion. Will highly recommend them always to anyone that is looking for great properties. The process of completion was perfect and you also get a box of goodies with lots of recommended suppliers with discounts that are really very helpful. Faye and their team were really great and punctual on appointments.
Ed · 26 May 2024
★★★★★ 5/5
GoogleSimon was spot on. Very attentive and very helpful. Thank you again for you time.
Lew · 16 March 2026
★★★★★ 5/5
Trustpilottop notch service start to finish
Customer · 10 September 2026
Agent replied · 10 October 2026
thank you!
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