5/5
TrustpilotBrilliantly helpful staff and nice…
Brilliantly helpful staff and nice professional service.
Agent replied · 22 September 2026
Thank you Adam!
Trusted Agent profile · Bury
Keenans Estate Agents Bury reviews
★★★★★
615 reviews across 2 platforms
2 The Rock, Bury, BL9 0NT
Keenans Estate Agents's office in Bury, at 2 The Rock, is rated 4.4 out of 5 across 615 reviews on two platforms, including 105 Google reviews rated 4.8.
Reviews
Every review we hold for the Bury office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotLow in honesty and integrity
Low in honesty and integrity as per review 12 Dec 2023. Really not self aware and manager who deals with complaints is just defensive (and doesn't follow ombudsman code of practice where you should be told how to appeal) Follow up to complaint was ignored so no choice but to refer to ombudsman and ICO. They ignored both of these until money awarded. Then they defended their position. Paid out after being chased as expected.An apology and flowers would have surficed 12 months ago but no....shame it came to this.Edit: keenans's response; great to finish off with their sense of humour out there....lol....
Agent replied · 23 October 2024
Dennett, as much as we appreciate feedback both good and bad we feel it’s only fair that this feedback is accurate. You have sold multiple properties over the years with ourselves, and have never had an issue until payment of our fee. Our complaints procedure is transparent and has not been an issue for any of the parties you have approached to investigate, all of which we are more than happy to co-operate with. Your eventual downgraded award of a mere £75 was based upon a technicality which after a drawn out process of over 12 months we obliged to pay, to draw a line under the matter, we really do feel it’s time to move on - yet you still wish to continue. We wish you the best of luck in the future sale of any property, but for the best interest of all parties involved sadly we won’t be representing yourself again.
5/5
GoogleSold our home and purchased our new house through Keenan’s supported by Jack. From start to finish Jack was informative, helpful and supportive . Jack kept us in the loop at all times and answered all queries promptly. Would definitely recommend. Thank you Jack and the team at Keenan’s Bury!
5/5
GoogleHarry was exceptionally good Each week he would update us If we needed steering in the right directions eg getting intouch with the solicitors he informed us He was very nice and I’m so happy he was our point of contact Thankyou for a great service Keenans
1/5
GoogleThey use AI to manipulate their listings to look nicer. Very deceiving and awful for the environment.
Agent replied · 11 October 2026
Thank you for sharing your thoughts. We’re sorry to hear that you feel this way, and we appreciate the chance to clarify how we use virtual staging in our marketing. We only use AI to virtually stage empty properties, and the sole purpose is to help buyers visualise how a space could look when furnished. Nothing structural, permanent, or misleading is ever altered. Every property that has been virtually staged is clearly labelled in the property description, so viewers know exactly where this has been used. Virtual staging is a widely used, environmentally friendly alternative to physical staging, which would otherwise require transporting furniture, materials, and equipment. It allows us to present homes attractively without the environmental impact of traditional staging methods. We understand the importance of transparency in property marketing, and we’re confident that our approach, supported by clear disclaimers, reflects that. Your feedback is appreciated, and we’ll continue to ensure our marketing standards remain open and honest.
5/5
TrustpilotI recently used Keenan’s Estate agents…
I recently used Keenan’s Estate agents in Bury in relation to the sale of my property. I dealt with Melissa throughout. She was extremely professional and took all the stress out of the process. She kept me updated about things on a daily basis and made sure my sale went through without any issues! She is a credit to the company and I wouldn’t hesitate using Keenan’s again if everyone provides service like Melissa does
5/5
GoogleReally pleased with the service provided by Abi and the rest of the team at Keenans (Bury). Communication was excellent, with queries responded to swiftly and great explanations and guidance given throughout the process. We accepted an offer for our house within weeks. Thank you once again for an excellent service. Will definitely recommend you to our contacts.
5/5
TrustpilotWe used Keenan’s to sell our house and…
We used Keenan’s to sell our house and they was also the agent for the house we bought also. They were very good and Ella out appointed person was excellent. Highly recommend.
Agent replied · 24 January 2026
Thanks for the glowing feedback, John. If you ever need us again, we’re right here.
5/5
TrustpilotThank you Keenans
The service I received from Keenans has been outstanding from start to finish.
Agent replied · 22 September 2026
That's great to hear Robert, thank you! We wish you all the best
5/5
GoogleWould highly recommend Keenan’s for anyone thinking of selling their property. In particular Simon who has been extremely patient and understanding with my elderly parents throughout the process. Nothing has been too much trouble and he has taken the time to listen to them and talk through any worries they had, They now feel really reassured that Keenan’s are the right choice.
5/5
TrustpilotSimply great!
Our experience with Keenans and especially Kim Ormerod has been nothing short of impeccable. We have just signed for a rental property with them and I couldn't have asked for a better person to have dealing with the process. Kim has been so helpful and quick with any and all queries we've had. Kim has been understanding with our work commitments and schedules and has gone the extra mile to accommodate this. I'm excited for our tenancy being under Keenans from the level of professionalism as well as warmth being demonstrated by them. Thank you Keenans, and thank you Kim.
5/5
GoogleNikki from the bury branch has been my estate agent through out this ordeal. She's stuck with me through 2 failed mortgage applications, provided a rock of support when everything else appeared to be crumbling and has been a genuine blessing. Can't say how glad I am to have had someone in my corner to help me get my first home who genuinely seemed to care about providing a decent service.
5/5
GoogleMollie was great help with the sale of my house. Constant updates and always answered any questions. Thankyou Mollie.
1/5
TrustpilotLack of honesty and integrity
My property was undervalued by £10000- £15000. The argument behind it, which was to get more people through the door, was more to have a quick turnaround and get a commission. We spent 2 years renovating our property and had we agreed with them, we would have lost massively and couldn't have been able to afford our next property.By law, estate agent should be advertising their fee inclusive of VAT. The agent kept the VAT hidden until when the paper had to be signed, only to be shocked by an extra 20%. The first visit was filled with marketing tricks and fake offers which turned out to be higher than other agencies.
Agent replied · 13 June 2024
Sam Thank you for taking the team to leave a review, however it is a shame we cannot identify you from your review as we would be keen to discuss your comments further. All of our fees ( including VAT) are clearly stated on all of our fee schedules/ paperwork/ marketing material. That aside a suggested marketing price and an achieved price are two very different things but statistically, compared to regional averages time and time again we have been independently recognised as achieving higher prices for our customers- it’s a shame here that didn’t give us the opportunity to show you what price we are able to achieve for you! We wish you the best with your future move
5/5
TrustpilotHighly Recommend
Sold our family home a few months ago through Bury branch. Valuation by Simon was positive & realistic and sold within days of going on the market. Both Emily & Melissa were so instrumental in the smooth process of our sale. Melissa went above & beyond to keep us fully informed throughout & made sure nothing was left to chance. Thank you all for a truly excellent & professional service.
5/5
TrustpilotWe have been working with Keenans…
We have been working with Keenans Estate agents over the past 5 years and are very satisfied with the service they provide.
Agent replied · 30 May 2026
The pleasure is all ours, Gaz. Thank you for taking the time to leave us a review. We look forward to continue working with you, and as always, we're more than happy to help.
5/5
TrustpilotVery happy with service received from…
Very happy with service received from Keenan’s and a special big thankyou to Deborah, keeping me informed at every single step and answering any queries I had.
Agent replied · 24 January 2026
Thank you, Danielle. We appreciate your review
5/5
TrustpilotLucie at Keenan’s has been brilliant in…
Lucie at Keenan’s has been brilliant in managing my rental property. Always professional, responsive, and on top of everything. Makes the whole process completely stress-free. Highly recommend!
Agent replied · 24 January 2026
Your review means a lot. We’re glad we could make everything feel straightforward and stress free.
5/5
GoogleSimon recently visited us to carry out a property valuation and also provided guidance on potential rental value. He was professional, knowledgeable, and very approachable throughout the process. He took the time to explain everything clearly and gave honest, practical advice. We really appreciated his support and would highly recommend him.
5/5
GoogleCurrently looking for my first home and I found Keenan’s in house solicitors and mortgage brokers really helpful through this process. I would highly recommend them and also a huge thank you to Emily, throughout the whole process she has been extremely helpful and friendly! Thank you so much Emily and the Bury team
5/5
TrustpilotWe were absolutely impressed with the…
We were absolutely impressed with the service provided by Keenans Estate Agents especially Ella. The whole process of buying a house, from the initial stage of viewing the property and to the final stages of completion went very smoothly due to Ella’s proactive approach and professionalism. Ella was very informative, polite, built good rapport, and always had time and patience to listen to what we had to say and answer any of our questions and queries. She would always update us on a weekly basis without fail in regards to any updates, on any progress made about the purchase and would guide us with anything we were unsure of. As we all know, house buying can be a very stressful and a difficult experience, but having a person like Ella being part of this process can make the whole experience an enjoyable one due to her customer orientated approach. Just wanted to say big thanks to Ella and to those who were involved in the process for all the help and support. Thank you, very much appreciated.
1/5
TrustpilotLettings
I used Keenans as managing agents for my home when I was working abroad and needed to let it out.The service was very poor from the word go and cost me directly financially and indirectly through stress.When I gave notice to end my relationship with Keenans they ignored me until I made a formal complaint. Keenans ignored my formal complaint, I went to the ombudsman and Keenans misled the ombudsman, that is the last straw for me, simply breathtaking.I would recommend anyone to avoid Keenans like the plague
Agent replied · 13 June 2024
Elizabeth we are sorry that the property ombudsman hasn’t given you the response you were hoping for. They are an independent body and make their own decisions based upon physical evidence. Of course we are more than happy to discuss this with you in person
5/5
GoogleReally good experience with Keenans. Despite long delays from solicitors on both sides, Molly (who was assigned to our case) was in touch regularly with updates on where they are and what they were doing to progress things. We even found out that we were at completion stage from Molly before our solicitos told us. Would recommend them in the future
1/5
TrustpilotAbsolutely hopeless
Absolutely hopeless. I have just tried to engage in a potential purchase through Keenan’s, but they neither answer emails nor phone calls. I got as far as putting in an offer on a property a week ago after chasing them numerous times, but I have literally heard nothing further from them, even after telephoning yet again and leaving a message requesting an update. I am now walking away. There are a number of other agents who are very keen for my business, especially in these difficult economic times, so I will certainly not be wasting any more of my time with Keenan’s.
Agent replied · 13 June 2024
Bridget we can’t see to find you registered on our system. We would be more than happy to look into the specifics of this matter however we will of course need further information to be able to do so. Please send us a private message with the address of the property and the nameYou viewed it under and we will of course be more than happy to assist
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
