William H Brown Bury St. Edmunds reviews

★★★★★ 5/5

Google

Myself and my wife met Charlie and Richie after another disappointing house viewing and poor Customer service. They were both friendly, engaging and helpful. Charlie answered our many questions in an upbeat positive manner and never failed to make us feel valued. Ritchie and Charlie both were always available to reassure us throughout the moving process.

Bear · 2 August 2024

★★★★★ 5/5

Google

My husband and I were at our with end with our previous rental. We contacted William H Brown estate agents and spoke to Richie. Have to say he made finding our current place so easy and made the whole process pleasant and stress free. Definitely had to leave a review for Richie as we were over the moon with the service provided! We will definitely use Richie again when the need arises!PositiveResponsiveness, Professionalism

Carly · 24 August 2021

★★★★★ 5/5

Google

POSTED ON BEHALF OF A CLIENT: Just wanted to say a big thank you to both you and Jade for all your hard work and speedy response in finding us new tenants, always prompt with any questions or queries we had. The service was 5* and that extra mile was much appreciated. Thank you for all your effort and time spent finding the tenants and work involved has saved me a lot of hours and would highly recommend you and your team in Bury St Edmunds. Thanks Richie and Jade😊 Mandi

William · 25 August 2019

★★★★★ 5/5

Google

We have excellent news and that is how we got our mortgage application accepted. This has all been made possible due to Sophie’s efforts. Sophie is a lovely and friendly person who has got phenomenal knowledge when dealing with situations and knows how to get the job done - Sophie is exceptionally different from other mortgage advisors that I have experienced. Without you Sophie, we would have not been able to accomplish this. Thank you very much and we thank Sequence for employing a highly motivated and professional person.

Rosh · 25 August 2019

★★★★★ 5/5

Google

I would just like to leave some feedback in relation to the letting of our property. Richie Woodman in the Bury St Edmunds office at WHBrown has been a real pleasure to deal with in relation to letting of our property. He always kept us informed, remained positive throughout the process and was always honest with us. He worked extremely hard in getting us viewings and never gave up on the end goal. I would highly recommend Richie if you are wanting to rent out your property. Thank you Richie. Catherine Smith

Catherine · 25 August 2019

★★★★★ 5/5

Google

My daughter and I just moved to Bury St. Edmunds from Maui, Hawaii. This is our first time to England and we were very nervous over all we had to accomplish. Luckily, we met Richie who helped us find a place to live and walked and talked us through all the necessary steps of getting moved in and ready for our new life in the UK. I highly recommend Richie! He went above and beyond to get us moved in as quick as possible and was easily accessible when we had questions.

Christy · 25 August 2019

★★★★★ 5/5

Google

Working with Richie has been a pleasure! He has remained up beat and optimistic even when I struggled to do so following a few no shows. Richie stuck by his guns and knew that the first person he got into our property would love it as much as he did; he was right. Richie has been honest with us right from the first time we met and nothing ever seemed like too much trouble. Thank you Richie I appreciate all of your hard work and have no reservations at all recommending you and William H Brown.

Paul · 25 August 2019

★★★★★ 5/5

Google

My wife and I were looking to finaly get out of our current housing situation and have a place of our own, at least rented. We called up and spoke to Richie, he was so pleasant and professional and helped us every step of the way, I've honestly not had customer service this wonderful before. Thank you very much for your time and we look forward to our next call.PositiveResponsiveness, Quality, Professionalism

Joshua · 24 August 2021

★★★★★ 5/5

Google

Have always dealt with Richie and found him to be a real professional and a credit to William H Brown Estate Agents. Nothing is too much trouble. He is honest and reliable , a rarity today. I have dealt with other agents in the past and have found them very shady. I would highly recommend Richie to anyone who is looking for a first class agent who is dedicated in his work.PositiveProfessionalism

Loraine · 24 August 2021

★★★★★ 5/5

Google

just completed my purchase ~ ~ ~ all the staff were most accommodating so all good

Robert · 3 October 2025

★★★★★ 5/5

Google

I had a pleasant time with Grace who showed me the property. She very knowledgeable about the place and had all the answers to my questions. WHB estate agency will make sure you have the right place for your need and make the process easy and pleasant. Highly recommend. Thank you Grace, keep up the good work!PositiveResponsiveness, Quality, Professionalism, Value

Hyo · 24 August 2022

★★★★★ 5/5

Google

Richie has managed my property for a couple of year now and he's done a outstanding job. Diligent, forthcoming and professional Richie has made rental easy. If your looking to rent or put your property up for rental ask for Richie you will not be disappointed with his knowledge and work ethic that surpassed my experiences with out companies in the area. Thank you Richie l.PositiveProfessionalism

John · 24 August 2021

★★★★★ 5/5

Google

Had nothing but an effortless and smooth process finding and obtaining a let. Charlie and Richie work as a well-oiled team each making sure nothing falls through the cracks. Had no issues with the process at all, and they were very responsive and efficient. Definitely recommend!

Andrew · 2 August 2024

★★★★★ 1/5

Google

Terrible mortgage service, no support, no mortgage knowledge, unhelpful, basically didn't know what he was doing and was unable to organise a mortgage, in the end he couldn't help and ask me to sort it myself. Due to the length of time it took him (4 months) it cost me a lot of money

Mike · 25 February 2024

★★★★★ 5/5

Google

The William H Brown Estate Agents at the Bury St Edmunds branch are excellent! Couldn’t recommend them enough. Richie and Charlie are friendly, professional, personable, and are quick to respond to any queries we had. They are hands down the best estate agents we’ve interacted with. This team will help you get in a property that meets your needs!

Josee · 28 October 2023

★★★★★ 5/5

Google

my wife and I have recently viewed a property shown to us via Richie who was most helpful and made the whole transition of the refferencing process very smooth. he kept in constant contact with us through each phase and we are now delighted to be approved to move into the property.

Joe · 26 March 2024

★★★★★ 5/5

Google

Richie was extremely polite and professional! Richie was by far the best agent I worked with while viewing homes. He didn't cram showings in so we had plenty of time to view the property and he identified unique or important aspects of nearly every room. Such an easy guy to work with and he is very personable. Excellent job! Thank you Richie!PositiveQuality, Professionalism

Anthony · 24 August 2021

★★★★★ 5/5

Google

We have been organising our first mortgage with William H. Brown Bury St. Edmunds and our mortgage advisor Joshua Warner has been extremely helpful so far. He is always ready to answer a question and has made it as easy as a difficult process like this could be. Everyone in the office, particularly Richie, have also been really helpful. Would definitely recommend.PositiveQuality, Professionalism

Mike · 24 August 2021

★★★★★ 5/5

Google

Sophie Webb has offered a friendly and reliable service taking the time to explain the home buying process for first time newbies like myself and getting the best deals. She has always been contactable, responding to quires promptly and has kept me updated with the progress of my application as things happen. Sophie has taken the hassle out of the home buying process.Thank you so much Sophie!

Glenn · 24 August 2020

★★★★★ 5/5

Google

Richie has made the process of letting our house really easy, quick and professional. Our property was let within a week of it being photographed and advertised, and Richie was able to confidently advise around a suitable price per month and promptly arrange inventory and all necessary checks needed. We look forward to Richie continuing to manage the property.PositiveResponsiveness, Quality, Professionalism, Value

Rob · 24 August 2021

★★★★★ 5/5

Google

I cannot say enough good things about Luke Carter. Buying our new house has been a long arduous journey and Luke has been so very patient yet professional at all times. He was made aware of my health conditions at the beginning and has taken all the stress from my shoulders. I would highly recommend Luke and the rest of the team at William H Brown. Fantastic service.

Tracey · 25 August 2019

★★★★★ 5/5

Google

Richie was absolutely amazing during our process of finding a home to rent. He was always available for any questions or concerns we had (and might I add I called quite a bit) and he went out of his way to make sure we were taken care of. I’d recommend him to anyone looking to buy or rent a home. Thank you so much, Richie!

Samantha · 25 August 2019

★★★★★ 5/5

Google

I have used WHB since buying my 1st property to let 5 yrs ago and can say that Richie Woodman is the best Lettings Manager they have had. He has always been very helpful and found me tenants very quickly. He is always bright and cheerful on the phone and returns call immediately if he is not available. Long may he stay.

Joyce · 24 August 2020

★★★★★ 5/5

Google

We used Joshua to help find the best deal for our mortgage, we were very impressed by all the work and long hours he put in to finding us the best deal. He really did go above and beyond, and certainly saved us a lot of money. We really would recommend his services, and have already done so to several friends who are looking at moving soon. We will definitely be returning in the future.PositiveResponsiveness, Professionalism, Value

Ellie · 24 August 2020