Trusted Agent profile
★★★★★
282 reviews across 2 platforms
8 St. Johns Street, Bury St. Edmunds, IP33 1SQ
Oakheart Property's Bury St. Edmunds office at 8 St. Johns Street is rated 4.7 out of 5 across 282 reviews on two platforms, including 35 Google reviews rated 4.7.
Every review we hold for the Bury St. Edmunds office, from every platform, shown as written. First names only.
5/5
TrustpilotThank you Oak heart
I'd like to say how great oak heart have been from Craig to getting the sale and especially to Annalise for keeping me updated every step.of the way through this sale. It was not as smooth as I'd hoped and did take a long time to go through but Charlie and his team did a great job to make sure we got there in the end and I am very grateful for all the teams hard work!
5/5
GoogleNathaniel was an absolute joy to work with in searching for our house. He was kind, knowledgeable and made the entire process simple. I could not recommend him enough.
5/5
TrustpilotKorben was really helpful and…
Korben was really helpful and informative. He was very kind and always quick to respond to all of our queries. The process has been very easy and straightforward and that is with the help of Korben.
5/5
TrustpilotOakheart 10/10
Honestly couldn’t recommend Oakheart enough, every step of the way they have been incredible. Annalise is amazing..so supportive and professional - absolutely nothing was too much hassle or effort and we are so thankful for her relentless chasing of other agents. Fantastic contact and communication really highlighted by a brief interaction with another (rude!) agents further down the chain..Complete opposite ends of the spectrum in terms of service, Oakheart a total cut above the rest. Although I hope I never have to move again, I’d without a doubt choose Oakheart every time.
5/5
TrustpilotAmazing Service!
I recently started renting a new property with Oakheart, and I have to say, the whole process was completely seamless. After struggling for three months with other agents to find a suitable property, I was referred to Oakheart. Richard has been amazing throughout, always available to answer any questions I've had. I can't recommend them highly enough!
5/5
TrustpilotGreat agent
I’m so glad I used Oakheart to recently sell my house. I did previously have it on the market with another agent and didn’t receive a single offer in 12 weeks. Decided to try Oakheart and they sold my house within 2 weeks. Sammy was amazing, always in contact letting me know was happening. The agent I was buying from was so awful, the difference between them and Oakheart was night and day. Sammy relentlessly chased and followed up with agents and solicitors to get to completion. Would 100% recommend Oakheart. I just wish all agents were like them.
5/5
TrustpilotProfessional and helpful
We’re still in the process of selling our home, but Oakheart have been amazing and really gone above and beyond for us. The whole team have been great especially Darren and Kelly, but special thanks go to Sammy who has given us so much help in navigating a really tricky process. Sammy has gone out of her way to overcome problems and has been able to move things forward when no one else in the chain has. We feel so much better knowing we have her help to get our sale through.
5/5
TrustpilotSammy is amazing!
From day 1 of putting our offer in Oakheart have been great. A special mention to Sammy who was amazing at chasing everyone and ensuring we were always updated. We really felt that Sammy went above and beyond to get our purchase through and we felt we had her undivided attention. Without Sammy I don't think the sale would have gone through, and I definitely would have pulled my hair out if Sammy didn't reassure me everytime we had a setback. Overall very happy with Oakheart and would definitely use them if we were to ever sell our house in the distant future :)
5/5
Trustpilot5 star service from Oakheart
Oakheart Property have been absolutely fantastic and have provided 5* service to us. We’d recommend Oakheart to anyone as they go above and beyond for buyers (and sellers). As FTB’s, we were navigating unprescedented times in a pandemic, with a booming property market and huge demand but Oakheart were very supportive from first viewing to completion. A special thanks to Annalise for always being on hand to assist us and progress us to completion. We will consider Oakheart for any future property enquiries without hesitation.
5/5
Trustpilot5 star service from Oakheart
Oakheart Property have been absolutely fantastic and have provided 5* service to us. We’d recommend Oakheart to anyone as they go above and beyond for buyers (and sellers). As FTB’s, we were navigating unprescedented times in a pandemic, with a booming property market and huge demand but Oakheart were very supportive from first viewing to completion. A special thanks to Annalise for always being on hand to assist us and progress us to completion. We will consider Oakheart for any future property enquiries without hesitation.
5/5
TrustpilotRented our BTL property on the day we purchased
After few stressful months, we were planning to complete the purchase (using another estate agent) of a BTL property. I requested Rich to manage the property on our behalf. But what's unbelievable is he arranged for a viewing on the day of our completion and the tenant accepted it on the same day. Oakheart does a fantastic job when it comes to enquiring the affordability and credit check of the tenants. The photos were absolutely brilliant. Rich was really honest and very transparent. I really can't thank him enough on doing such a brilliant job.
5/5
TrustpilotKorben was very helpful and precise…
Korben was very helpful and precise with helping us find a flat for our first time moving to Colchester. He was really bubbly and very professional. He made everything a lot easier and smooth, I’d like to thank him for all his help!Many thanks,Chrystal & Isobelle
5/5
TrustpilotI have found Oakheart Property to be…
I have found Oakheart Property to be friendly, professional and knowledgeable. Freddie has been a pleasure to deal with.
5/5
TrustpilotHighly recommend!
We met Charlie back in January 2020 to sell one of our flats when he worked for a previous agent and we got on straight away, he went above and beyond for us so when it came to selling our other property and we saw he’d opened up Oakheart we had no hesitation in contacting him again. Charlie and the team worked tirelessly and were always on hand at any time of day when we needed them through a really difficult process, and they finally got us over the line and are now managing the rental of our property. Would highly recommend Oakheart for selling or renting your property!!
5/5
TrustpilotSuperb! Would not use anyone else.
I first got in touch with Oakheart as they were just about to launch having had a terrible experience with another local agency. From the very first meeting with Darrell I knew I was in safe hands....Oakheart managed to sell my house in half the time it was up previously! They checked in with me regularly and gave me the feeling that they cared about selling my house. Big shout out to Kelly, an absolute asset to the company. Always on hand to help with a big smile on her face and a cracking sense of humour. Also have to mention Eddie, Cormac and Gigi who throughout the process were spot on. Would and have recommended Oakheart to anyone who will listen!
5/5
TrustpilotOakheart have been amazing
Oakheart have been amazing since the start. We are first time buyers so had a million questions, Gigi is such a great asset to the team. She answers all your questions and makes you feel at ease. Our solicitor was a very tough person to get hold of so majority of our questions were given to Gigi and she excelled... I'm sure I got annoying at some point 😂The whole team at oakheart are friendly and polite and no question is too big nor too small.Our purchase took a long time due to circumstances out of our control but we finally got the keys yesterday and cannot wait to start making this house our home. If your looking to buy or sell they really are fantastic.
5/5
TrustpilotGiGi is amazing!
Personally i am writing this review as GiGi who works for OakHeart Properties has been absolutely amazing with support and encouragement throughout the process of buying my own place. As a first time buyer i have asked many questions which has never been an issue to answer and Gigi has been nothing but helpful and polite. This process has been so much easier by having someone you can personally speak to and who will really help you along the way of one of the most stressful times! Gigi is an amazing chaser and will always get back to you in the same day with or without answers!i really recommend this company but especially GiGi.i cannot thankyou enough for everything you have done for me a young homeowner.Katy
5/5
GoogleFrom start to finish Oakheart were absolutely fantastic, and I would highly recommend them. After waiting patiently for probate to clear. They went to work and sold my late Stepfathers home quickly. Big thanks Daniel and all of the team at Oakheart Bury St Edmunds. All did a fantastic job.
5/5
TrustpilotBrilliant Estate Agents
I recently rented my flat out using OakHeart Property. Alongside this Oakheart found myself and my partner a beautiful house to rent in Mersea. The service from Rich (Lettings Manager) at Oakheart was brilliant, from the first meeting Rich was one step ahead of the rest of the estate agents I had met with (and I had met with ALLOT of agents by then). He really listened to the requirements of the property we were looking for and actively called me to tell me about the house in Mersea before it had even been advertised. I would recommend Oakheart to anyone looking for a estate agent. Their professional, proactive and friendly service made renting as smooth as possible.The finishing touches, follow up calls and texts made a huge difference - excellent customer service.
5/5
TrustpilotAmazing service
We instructed Oakheart to handle the sale of my fathers home. I can honestly say that the whole experience has been so stress free. The guidance, advised and professionalism from Charlie and the whole team has been invaluable. With their fantastic marketing and organisation skills after one open house we had multiple offers and a sale. They say moving house is one of the most stressful things you can do but those people have obviously not used Oakheart. I highly recommend their services and can’t thank Charlie and Gigi enough they went above and beyond.
5/5
TrustpilotHighly recommended!
We have (almost!) completed on our first home and cannot fault Oakheart and their service throughout the process. Eddie has been really helpful arranging viewings and communicating with the vendor to answer any questions we have had. Gigi has been a dream, keeping us updated regularly and always available to talk us through the progression of sale. The team has made a daunting process as stress free as possible and we’re so thankful! We would highly recommend Oakheart Property.
5/5
TrustpilotKorben has been a great help! 🌟
Looking to move to Colchester for the first time and Korben has been extremely helpful. He showed us around a lovely property last weekend and was very thorough. With quick replies via email, he has helped our property application process go very smoothly.
5/5
TrustpilotBrilliant service
Brilliant service! Saw a flat on Thursday and requested about it, Korben called me up first thing Friday morning, took some details and let me know he was heading over to the property and was able to squeeze us in to view it, answered all our questions and made us feel like we could ask anything of him! Kept us in the loop the whole time! Couldn’t ask for a better letting agent!
5/5
TrustpilotWe found Colchester a delightful place…
We found Colchester a delightful place to come and live, Korben and Richard were extremely helpful with excellent local knowledge, swift responses and a professional outlook at all times.Oakheart Property have been excellent to deal with, offering expert guidance all along the way.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Oakheart Property's Bury St. Edmunds office has 282 reviews across two platforms: 35 on Google, 247 on Trustpilot (across the whole business).
Oakheart Property Bury St. Edmunds is rated 4.7 out of 5 across all 282 reviews, and 4.7 out of 5 on Google from 35 reviews.
Oakheart Property Bury St. Edmunds, 8 St. Johns Street, Bury St. Edmunds, IP33 1SQ.
