Every review we hold for the Bury St Edmunds office, from every platform, shown as written. First names only.
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5/5
GoogleFantastic customer service from Alison. We had a particularly tricky purchase due to legacy issues with Land registry, but Alison kept us updated at every stage. She responded to all our concerns positively and professionaly, as well as chasing solicitors to ensure our purchase went through in a timely fashion. Would highly recommend.
John Β· 17 September 2025
Agent replied Β· 2 September 2025
Thank you for your kind words. Weβre delighted Alison could support you through the process. Wishing you all the best in your new home!
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5/5
GooglePaul and Bella were fantastic - they helped me find a home that was perfect for my family and supported me through the process until completion. Their local knowledge, contacts and professionalism made the whole experience smooth and painless; I can't recommend them highly enough!
Lawrence Β· 18 November 2025
Agent replied Β· 18 July 2026
Thank you Lawrence, its fantastic that we got to assist you with the home as we had been talking for a long time prior! Speak soon
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5/5
GooglePaul recently handled the sale of my house I benefited greatly from his marketing advice and knowledge of local conditions. He is honest and conscientious and kept in very regular touch. The photo presentation was particularly good. Whilst the sale was relatively straightforward, my subsequent purchase was anything but. Paul was not my vendorβs agent but did not hesitate to liaise with the solicitors, managing agents etc to try to break the deadlock. His advice and support were invaluable during a very stressful period. I found Paul to be calm, insightful and resolute. I have no hesitation in recommending Ashton Stripp as a principled company with a refreshing approach to estate agency.
Julie Β· 18 July 2024
Agent replied Β· 18 July 2026
Thank you Julie for your review and kind words!
It was a pleasure to act for you.
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5/5
GoogleWorking with Adam is like mentoring an Olympic medalist - always striving to improve, empowering his team and collaborating with other agents to offer a world class service to his customers.
To be the first independent agency in the UK to partner with eXp proves that heβs an industry trailblazer and visionary with an unstoppable growth mindset.
Roger Β· 19 May 2025
Agent replied Β· 19 May 2026
Thank you for your incredible feedback, Roger! We're thrilled to hear that Adam's mentoring and collaborative spirit stood out during your experience. His commitment to excellence and innovation truly make a difference in providing top-notch service. We appreciate your recognition of our agency's pioneering partnership with eXp as well. Your support inspires us to keep striving for greatness!
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5/5
GoogleThe house we have recently purchased was sold by Mark Ewin. From Oliver showing us around and giving us the space and time to have a look around and throughout the process they have kept us up to date with constant communication and updates. We cannot thank Alison and Billy enough for all their help and more importantly their patience for putting up with us. Amazing from start to finish. Thank you all :)
David Β· 18 September 2024
Agent replied Β· 17 May 2026
Thank you so much for your kind words! We're delighted to hear that Oliver, Alison, and Billy were able to provide the support and patience you needed throughout the process. It was a pleasure working with you, and we appreciate your feedback
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5/5
GoogleGreat experience with Ashton Stripp with our first house purchase. As first time buyers Paul and Bella were very helpful with advice and had great communication throughout the whole process. They made it smooth and easy for a nervous but exciting life event for us, we highly recommend π β¦
Tom Β· 18 July 2025
Agent replied Β· 18 July 2026
Thank you Tom, it was a pleasure to assist you and your brother!
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5/5
GoogleHaving just bought and sold properties with Mackay we are extremely happy with the service and outcome from our dealings with them.
With minimal guidance from ourselves they were able to translate our instructions into the required actions; starting with the excellent marketing photographs and video that showcased our old home to perfection, through to the eventual sale and completion.
Adam and his team were always helpful and receptive to our questions. In particular, our first contact, Daniel, was patient and understanding of our position, always available when needed, spearheading the whole process in a professional but friendly manner.
An excellent company who we would thoroughly recommend.
Murray Β· 19 May 2024
Agent replied Β· 19 May 2026
Was a pleasure working for you and thank you for your kind words.
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5/5
GoogleSpoke with a number of local Agents before selecting Mark Ewin to market our property and was not disappointed. Kym's research and knowledge ahead of her survey was very pro-active, achieving a listing at a market sensible price in a very competitive and subdued sales period. A Sale STC was realised within 6 weeks at a price above expectations and the whole process was seamless, with professional and efficient support of the whole Team. Highly recommended considering the high quality service along with lowest sales fees. What is not to like ?
Brian Β· 17 December 2025
Agent replied Β· 30 December 2025
Thank you for your wonderful review. Weβre delighted you had such a positive experience with Kym and the team. We really appreciate your recommendation and kind words about our service.
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5/5
GoogleI had a viewing with Mark Ewin over the weekend and I must say itβs been one of the best interactions Iβve had with an estate agent over the last few years. I sent an enquiry over rightmove and had a follow up call fairly quick, the person on the phone was knowledgeable about the property and anything she wasnβt sure of, she didnβt say, Iβll phone you back or weβll get back to you, she found out instantly, which may seem very small, but I appreciated it. I had a reminder message about my viewing & emails were responded to very quickly prior to the viewing. The woman who met us at the property was very kind and friendly, and was welcoming to me and my children, she again was knowledgeable, had lots of information with her and let us roam around the property, which was much more of a relaxed viewing and gave us an opportunity as a family to discuss the property freely. The viewing was on a Saturday and by Monday morning I had a follow up call for feedback, which again I found very thorough. Iβve had a lot of dealings with agents over the last few years looking for the right property and selling properties and I was very impressed with their service! People can be quick to leave bad reviews but a good experience is worth sharing! Thank you!
Annabella Β· 17 August 2026
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5/5
GoogleWould like to thank Paul and Bella
With there due care and professionalism
Though out the whole sale process of our property
1st class service all the time
Regards Andrew Beaney and Susan Pearce
Andrew Β· 18 November 2025
Agent replied Β· 18 July 2026
Thank you Andrew, a pleasure to act for you!
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5/5
GoogleWe couldn't recommend Paul and Bella highly enough!
They have been so supportive, trustworthy, caring and professional throughout the entire selling and buying process! Thank you!
Katherine Β· 18 December 2025
Agent replied Β· 18 July 2026
Thank you Kat it was a great feeling to hand those key over!
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5/5
GoogleFrom the initial phone call to the appraisal and throughout the process it was clear everyone at Mark Ewin knew what they were doing and dealt politely and professionally.
From a recommendation, the effort put in at the appraisal was far greater than other agents and Kym really knew what she was talking about and had done her research. The online portal to see viewing and feedback was really great, along with the direct feedback received from all the team. Then the updates received throughout the sale from Sharon were excellent. All staff members were friendly and professional, and made us feel valued as a customer.
Rachael Β· 1 October 2023
Agent replied Β· 3 November 2023
Hi Rachael, We really appreciate the kind review, thank you.
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5/5
GoogleI can highly recommend Mark Ewin if you are considering a move. From our initial consultation, to marketing and advertising to the sound and expert advice they gave us on pricing, which, although contrary to our own judgement, resulted in a quick sale considerably over the asking price and our own expectations, Mark Ewin exceeded all expectations.
Where Mark Ewin truly excels, like any good company, is in its staff. Sharon and particularly Alison, who were responsible for managing our sale were attentive, knowledgeable, friendly and efficient.
Our sale was not short of complications and unexpected delays, all of which were outside the control of Mark Ewin, but Alison guided us through the pitfalls, gave sound advice, liaised with Solicitors, buyers and was always on hand to take a call, even if it was sometimes to just vent our frustrations.
If we ever move again, we would consider no-one else.
if you are looking to move, call them, you wonβt be disappointed.
Thank you to the whole team from us both.
Joseph Β· 1 October 2023
Agent replied Β· 3 November 2023
Thank you so much for the kind review and your patience throughout the process. We hope you will be very happy in your new home!
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5/5
GoogleMy wife and I have just completed on the sale of our house and the purchase of our new home advertised through Mark Ewin. The whole team and in particular Alison were absolutely fantastic and we thank them for being so professional and helpful throughout. Absolute class team.
Fred Β· 3 April 2025
Agent replied Β· 3 June 2025
Thank you so much for your kind words. It wasnβt the easiest journey, but weβre so pleased it all came together in the end. Alison and the team really enjoyed helping you through it, we wish you all the very best in your new home
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5/5
GoogleThe team at Mark Ewin are genuine and honest, and really put us at ease from the start. Selling a house is a big deal and we really appreciated their patience and willingness to talk things through if we had any worries or concerns. Kym was particularly helpful when we were preparing for photos and viewing. She was just really reassuring, but blunt when needed! Selling a house is stressful but we felt we were in safe hands with Mark Ewin. It felt like they just wanted to support us, rather than rush us in to anything we weren't happy with. Highly recommend them if you want to sell your house with people you can trust.
Lois Β· 18 September 2023
Agent replied Β· 18 May 2026
Thank you for your wonderful review! We're glad Kym and the team could provide the support and reassurance you needed throughout the process. Your trust and recommendation mean a lot to us!
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5/5
GoogleExcellent service from the first phone call to helping get the sale over the line.
It's very rare for me to praise an estate agent.
Mark Ewin gave me a market appraisal that was full of sane and sensible advice--bringing the property to market with a succinct write up and photos taken by a good professional photographer showcasing the house really well.
The team of this local independent agency were nothing but professional, courteous and efficient. Keeping me updated and helping me understand the position of the 3 buyers that made offers. We exceed our expectations on the sale.
If you are local to their area I would not hesitate to suggest you use them over one of the larger chains. I'd be surprised if you regret it.
Mark Β· 17 June 2026
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5/5
GoogleAlthough moving home is a stressful process everyone at Mark Ewin estate agents has been so very helpful, understanding and have given me excellent support.
Having initially requested 3 estate agents to give me their opinion and valuation, I found Laura to be extremely professional and knowledgeable. She gave a good and realistic valuation that I didnβt hesitate to ask Mark Ewin to sell my property.
Although the process has still been stressful for me I canβt thank the team enough, and thoroughly recommend Mark Ewin estate agents.
Jill Β· 17 September 2025
Agent replied Β· 30 May 2025
Thank you so much for your kind words. Moving is never easy, but weβre so glad we could be there to support you. Itβs been a real pleasure working with you, wishing you lots of happiness in your new home!
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5/5
GoogleMark Ewin sold my parent's house for over the guide price - 2 viewings and 2 offers and it sold within a week of being on the market. They managed the sale brilliantly despite some challenges and were extremely supportive throughout the process.
I would highly recommend Mark and the team. Laura who came out and valued the house was so personable and knowledgeable which I why I chose them initially and I'm glad I did.
Thank you very much for all your help and I will be recommending you to anyone who needs an excellent estate agent.
Hope you enjoyed your chocolates.
Emma Β· 17 September 2025
Agent replied Β· 3 June 2025
Thank you for your kind words and for trusting us with the sale. Weβre delighted it all worked out so well, and yes, we really loved the chocolates! Thank you.
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5/5
GoogleWe sold our house though Mark Ewin and I can't recommend them enough. Their communication was excellent, quality of photography is really good and there is impressive cohesion amongst their team, every member being able to pick up easily from another. We had a lot of viewings but every single one was given great attention and now the process is concluded, they absolutely get my recommendation. I am in the industry, and they are the best I have experienced. Thank you.
Dan Β· 17 September 2025
Agent replied Β· 24 March 2026
Thank you so much for your kind words! It was a pleasure working with you, and we really appreciate your recommendation. Wishing you all the best in your new home.
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5/5
GoogleWe should have written this review 9 months ago but it's been busy! Paul is great, he really strives to give you personal, consistent and regular contact with weekly updates (even in weeks where nothing happens!). He is always available and very responsive and he puts in a LOT of work to get your purchase or sale over the line. We're extremely grateful to you Paul for getting us our beautiful new home, and selling the old one! Highly recommend.
Alison Β· 18 July 2023
Agent replied Β· 18 July 2026
Hi Alison, thank you for your review. It was a real pleasure to act for your sale and assist in the purchase. I hope the family is settling in :)
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5/5
GoogleAt the time when I was searching for a new home last year, prices were escalating rapidly and competition with buys was extreme. Paul was the first Estate Agent who took time and made me feel at ease. His approachable manner reassured me straight away and I trusted his instincts and advice. He know the vendor as well, which really helped in the final negotiations and sale.
Iβd go to Paul again in the future if I move again and would highly recommend his service.
Matt Β· 18 July 2023
Agent replied Β· 18 July 2026
Hi Matt, thank you very much for your review and it is a great feeling to know you felt ease with the purchase, it was a pleasure to assist
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5/5
GooglePaul has been brilliant to work with and we 100% recommend him.
We got over three valuations and were toying with using a few estate agents from Battle but after meeting with Paul we were at ease.
His friendly approachable no pressure manner made us feel comfortable straight away.
He already had contacts interested in our house and as soon as we agreed to work together he created a WhatsApp group so we could communicate regularly.
He was contactable outside of normal estate agent working hours which was unique and a brilliant touch.
We kept in constant communication throughout and our house was sold on the first viewing!
Do not hesitate to use Paul he gives a personal touch that no other agent can compare to.
Gina Β· 18 July 2023
Agent replied Β· 18 July 2026
Wow. Thank you so much Gina for your incredibly kind words and positive review, very much appreciated and an absolute pleasure to act for you and Richard.
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5/5
GoogleFantastic agent. Nothing is too much trouble for Paul, heβs friendly, knowledgable and provides a really personal service. Genuine and honest, completely different to the larger estate agent chains weβve used in the past. Having a WhatsApp chat group set up between us all was particularly useful, it made communication really quick and easy. Wouldnβt hesitate to recommend Paul, he was absolutely superb!
Clare Β· 18 July 2024
Agent replied Β· 18 July 2026
Thank you very much Clare, it was a pleasure to act for you both and sell your property!
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5/5
GoogleFrom the moment we asked Paul to visit our property, he immediately got us onside. He put us at ease, was complimentary about the property and explained clearly what he was going to do. We immediately were comfortable with him and Bella when they were showing the prospective buyers our home and before he left on his first visit had already advised us of a prospective buyer.
They were both permanently in touch on a group WhatsApp group with us advising of what was happening and of any news.
After we had accepted an offer he was constantly helping us move things along as he could. He would ring solicitors and try to shift them along and glean useful information out of them to our benefit.
Although we never intend to move again, if I was to, Ashton Stripp would be the first Estate Agent I would call and to any prospective sellers out there in the Battle area I would suggest you do the same!
Paul Β· 18 August 2025
Agent replied Β· 18 July 2026
Thank you very Paul for your kind review. It was a pleasure to assist you and Jeanine.
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