Trusted Agent profile · Bury St. Edmunds, Suffolk
Verified
★★★★★
182 reviews across 1 platform
1 Risbygate Street, Bury St. Edmunds, Suffolk, IP33 3AA
Part of Abbotts Countrywide, see every office.
Abbotts Countrywide's office in Bury St. Edmunds, Suffolk, at 1 Risbygate Street, is rated 4.6 out of 5 across 182 reviews on 1 platform, including 182 Google reviews rated 4.6.
Every review we hold for the Bury St. Edmunds office, from every platform, shown as written. First names only.
5/5
GoogleJust sold our property with Abbotts, they have been very friendly and helpful throughout, offering solid advice and showing an excellent knowledge of the marketplace and selling process, we have been delighted with the sale price they achieved for our property and Ivi and Steve have been incredibly supportive all the way. Highly recommended.
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleReally happy with the service provided on the Property Visit from Sean. Staff are very friendly.
Thank you Amal James for your terrific 5* review and for your complimentary comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleI would like to thank Holly, Chloe and Charlotte for for the excellent service they have provided for me. I had a bad experience with another agent and the Abbotts have turned that around by their customer service and finding the right tenant for me. I would highly recommend Abbotts to be your letting agent in Bury St Edmunds.
5/5
GoogleThey took the time to listen and they also were very helpful and polite. Highly recommended. A special mention to Tom for his time today much appreciated.
Thank you Jaeson for your 5* rating and recommendation. Kindest regards, Mark
5/5
GoogleKerry and Gemma are the best rental team in Bury St Edmunds and beyond. We highly recommend them to all landlords and tenants. Their service is truly excellent!
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe have just begun letting our property with Abbotts, so far communication has been great with Gemma. The process of setting up the letting has also been very smooth - taking the stress from our hands and minds! We look forward to continuing to liaise with the team.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI've never had such an easy time renting a place. Fast responses, helpful with every question I had, really helped me to find a place quickly and get all the paperwork done in a organized/timely manner! Gemma and Kerry really took a lot of stress off of moving!
Thank you for your wonderful 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleBe careful. Wish I would have known before but they will steal holding deposit even if you find safety issues with the home after initially looking at the house like rotting wood and unkept windows. Also found plenty of other agents in the area that will not even charge a holding deposit. Do your research and make sure you only to sign what you are willing to lose.
Hello Daniel, All deposits, as required by law are held with deposit schemes with independent dispute avenues available to you which I hope you have considered if you remain unhappy. In relation to any safety issues with the property, if your home was managed by our local office, upon being made aware of the matter these would have been highlighted to your Landlord for their knowledge and ultimate decision on if they wish to repair the matter. Please do contact us with further details via review@countrywide.co.uk along with any reference numbers you do hold from when you have reported the matters in question. Kind regards, Scott @ customer Relations.
5/5
GoogleIncredible experience, Abbotts made the whole experience so easy and stress free and I can't thank them enough for guiding us through the whole process, highly recommend them! Thankyou.
Sean Handleigh thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
1/5
GoogleTried to arrange a viewing on the property which joins to mine to look at as a cash buyer.... Waited 3 days for a response to be told we couldn't even have a viewing! If your thinking of selling your home then I would think twice about abbotts... The only agents who refuse to work with a cash buyer with no chain!! Wow
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk, Kind regards, Donna.
5/5
GoogleAn amazing service received from Abbotts at Bury St Edmunds! Specially from Jade! Couldn’t recommend them highly enough! Professional, good communication, advice and effort in finding us a perfect rental property. Lovely personality and a big smile from Jade was a massive bonus! Thank you!
5/5
GoogleThanks Becki for being prompt and informative with regards to the electrics updates
Thank you for your 5* review!
5/5
GoogleRecently dealt with Abbotts for the sale of my flat in Bury St Eds. Jamie helped guide the sales process from being listed on the market, to completing the sale with regular and clear communication. Both Jamie, and Steven are a credit to the branch, who went the extra mile to make sure the sale progressed in a timely fashion.
Thank you for your 5* review and kind words about your experience with our local team. Kind regards, Scott
5/5
GoogleTom showed me a great looking property near the center of Bury St Edmunds. He was friendly, extremely helpful, and very accommodating. He answered all of my questions and provided a great deal of information about the local rental market. I highly recommend working with him as I’m confident he’ll help find what you need.
Thank you for your 5* review of our hardworking team. I will ensure your kind words are forwarded to the branch and we look forward to helping you again in the future, should you need us. Best wishes Emma
5/5
GoogleWas shown a property by Tom, he has a double surname and can’t remember what it was, (sorry). I would just like to say he was extremely mannerly and understood exactly what it was we were looking for. Excellent people skills and he did a great job. I’d have him show me round all houses!
Thank you for your wonderful 5* review! It is brilliant to read that you had such a great experience. I will make sure your kind words are made known to the whole team. Best wishes, Scott
5/5
GoogleRecently rented a property through Abbotts. Millie and the whole team provided a swift, problem free service and continue to support me with the landlord as work is completed in a timely fashion with the minimum of fuss. Great team!PositiveResponsiveness, Professionalism
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI've had a the pleasure of working with Bury St Edmunds team for many years. The Lettings team, Kerry and Nicole have been a great help, polite and accommodating with my enquiries of being a landlord.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleExcellent service received especially by Gemma and Kerry. Very good Customer Service. Able to help me out with any queries that I had very quickly. From viewing the property to rent to actually receiving the keys all very professional and done in super quick time. Many thanks.PositiveProfessionalism
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleMy interaction with this agency was entirely positive. Cloe's warmth and attentiveness were a refreshing contrast to the previous viewings I had experienced at other agencies.
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleIvi helped me immensely to purchase a property in Bury St Edmunds. She was friendly, professional and went above and beyond with her negotiations to make the purchase happen. Excellent service
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleVery efficient with all aspects of renting a house. Knew about the house in a lot of detail and didn't rush over anything. Lovely people and were patient.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleI recently moved into a new place and used Abbotts in Bury. Gemma and Kerry we're very professional and helpful. The property was beautiful and the move in process was easy. I'll recommend Abbotts to anyone I know on the market for a new place.
Many thanks for your fantastic 5* review and recommendation. Best wishes Lucy, Customer Relations.
5/5
GoogleGreat experience, very friendly, professional staff who guided us through the process to rent our new home in Suffolk. Many thanks, we wouldn’t hesitate to recommend.
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe have been dealing with Kerry and Gemma to let out our property. Both have been really helpful and knowledgeable from the start. A very professional and friendly service. They kept us informed throughout with viewings and managed to find a tenant quickly. Would definitely recommend!
Thank you for taking the time to share your experience and 5* review! Kind regards, Scott @ Customer Relations
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