Trusted Agent profile · Bury St. Edmunds, Suffolk
Verified
★★★★★
182 reviews across 1 platform
1 Risbygate Street, Bury St. Edmunds, Suffolk, IP33 3AA
Part of Abbotts Countrywide, see every office.
Abbotts Countrywide's office in Bury St. Edmunds, Suffolk, at 1 Risbygate Street, is rated 4.6 out of 5 across 182 reviews on 1 platform, including 182 Google reviews rated 4.6.
Every review we hold for the Bury St. Edmunds office, from every platform, shown as written. First names only.
4/5
GoogleGemma our agent was so sweet and professional. She handled everything very smoothly. Definitely recommend using Abbots letting for findings for your next home.
Thank you for your superb review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleJust had my appointment with Marcus for my first time buyers even, he has been really helpful. Couldn’t as for better service. Would recommend!
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
1/5
GoogleI spoke to a letting agent at Abbott’s this morning regarding making an appointment to view a property managed by her. I had been waiting over two weeks to hear from her regarding this. She had made no effort with in this time frame to …
Hi Jane As we had to go through a third party in order to get the tenant's permission to get the property views this is why there was a delay in arranging your visit but if you would like to discuss this or anything else further please do not hesitate to contact us. Kind regards, Chris
5/5
GoogleThe staff at Abbotts have been very professional and friendly in all their contacts with me. I highly recommend Abbotts
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleAmazing service from the team in lettings especially from the branch manager Kerry Brady. I gave Kerry one of my properties to let as another agent was having some issues and within 2 weeks Kerry moved a tenant into my property. Great work!
Hi David, thank you for taking the time to leave a great review and pleased to read that Kerry was able to let your property so quickly for you. Best wishes, Tracey.
5/5
GoogleThey made finding a home super easy, were quick to answer any questions, and super reliable.
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleHey Ivi.........You have been AMAZING, professional and worked Soooooooo hard for us......you have been an absolute star!!!!!!!!!!!
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleAbbots looked after us from start to finish. Steve the branch manager is very good as is Simon his colleague. Highly recommend them .
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleAbbotts was lovely to work with, and was always there when I called! Highly recommend letting with them!
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleHad a few poor experiences with other estate agents but a recent viewing with Tom at Abbotts has bucked the trend. Info and guidance offered was useful and felt tailored to my requirements. Overall, polite and helpful!
Thank you for your kind words and 5* review! Best wishes, Scott
1/5
GoogleThe service received by Abbotts Bury St Edmunds in connection with the purchase of a house can only be described as unprofessional,inefficient and unhelpful. Would suggest some Customer Service Training for the Branch Manager.
Thank you for taking the time to leave us this feedback, if you would like to go through this in any more detail please do email me at review@countrywide.co.uk. Kind regards, Tracey.
5/5
GoogleVery quick and easy to get what I was looking for! No problems and very helpful
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have worked with both Olivia and Kerry who are great, they are very informative, always gets back to me in a timely manner and are truly very pleasant person to work with.
Thanks Nick for your kind words, best wishes, Mark
5/5
GoogleEverything ran very smoothly and always prompt responses for our rental!
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleOlivia has always been extremely helpful and efficient, sorting out any queries or problems very promptly and without any delay. I have always been happy with the service. - Kevin Brinkley
Thank you Terry for your glowing 5* review! It is great to read that you found Olivia so wonderful. Kind regards, Scott
2/5
GoogleAlthough it's reasonable to say that on the whole, Estate Agents don't have the greatest of reputations, Abbotts follow all the stereotypes by the book. Poor communication being their forte.
Hi James, I'm really disappointed that you found this was the case. If you can give us your comments on where you think we can improve our communication then we would really appreciate it. You can contact us on customercare@countrywide.co.uk, many thanks
5/5
GoogleThe guys looking after this branch are very quick to arrange viewings and always call back for feedback on the properties they sell. Thank you. Mx
Thank you for taking the time to share your experience and 5* review! Kind regards, Scott @ Customer Relations
5/5
GoogleProfessional, commited, and provided an excellent service! A very well organised team all round. I will definitely use Abbotts again!
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
2/5
GoogleNever called me back, tried to sell me a mortgage before I had even finished my enquiry. Showed lack of interest.
Hello, I am sorry you feel this was please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
5/5
GoogleExcellent service. Great communication and very helpful. Very responsive and everything was done in a timely manner. Highly recommendedPositiveProfessionalism
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleAs the owner of 3 rental properties I highly recommend Abbotts Countrywide Lettings of Bury St Edmunds. The level of service received from Holly, Ethan & the team is of the highest standard. Their experience, knowledge and attention to detail ensure a seemless and stressless process for both landlord and tenant alike. I cannot praise this team of professionals enough
5/5
GoogleAmazing service, highly recommended.
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
2/5
GoogleNot good did not help like they should to sell our place. Glad the contract time is up.
Thank you for taking the time to leave us your comments. I am sorry to read that this may have been your experience. Should you wish to discuss your concerns further, please contact us directly via review@countrywide.co.uk. Kind regards, Amy
5/5
GoogleExcellent response to our viewing requests. Polite friendly service.
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
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