Every review we hold for the Burton-Upon-Trent office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleDealing with the Burton office couldn't of been a more pleasurable experience. Selling my property could have been a stressful process but turned out to be a lot easier than expected and I couldn't recommend the staff at John German enough.
Miss · 13 June 2019
Agent replied · 11 June 2024
Dear Miss Hardy we are really pleased you were happy with our service. We wish you all the luck with your move and should you require any further property advice then please feel free to contact us. Best wishes from all the team at John German Estate Agents in Burton.
★★★★★ 1/5
GoogleBooked a viewing on a property 10:15 in the morning, drove 1 hr to view. Only to be told the viewing was rearranged for 09:45 but i was never informed. What a joke.NegativeProfessionalism
Christopher · 26 August 2021
Agent replied · 11 June 2024
Thank you for your feedback and for taking the time to speak to me today. It is my understanding that there was a miscommunication regarding the timings. I am sorry we were unaware of the trouble you had accessing our messages to confirm the timings. This is not what we stand for; therefore, I sincerely apologise for the inconvenience this caused. If we can be of any assistance in the future, please get in touch. Kindest regards Phill, Director.
★★★★★ 5/5
GoogleJohn German excellent . Anna Belton is Brillant
So looks after us . Cannot rate the service enough
Vikki · 12 June 2021
★★★★★ 5/5
GoogleGreat experience with Emily, she made the whole process so easy from start to finish! Highly recommended
Kayleigh · 12 June 2023
Agent replied · 11 June 2024
Dear Kayleigh, thank you for taking the time to leave this great feedback and a 5* star review. Emily prides herself on her customer service, as do we all at John German, so she'll be delighted to receive this. Best wishes - Andy Jones, Director.
★★★★★ 4/5
GoogleWe purchased a house through JG
Stephen kept us informed throughout the process
Friendly and efficientPositiveResponsiveness, Professionalism
WENDY · 12 June 2021
★★★★★ 1/5
GoogleWill provide a complete review of our experiences, but for now just a one star rating.
Lee · 12 June 2023
Agent replied · 11 June 2024
Dear Lee, We are so sorry you have changed your previous 5* review to a 1* review. As you are aware, the engineer is attending to the thermostat on Wednesday. We are very sorry that he cannot attend before then. Kind regards - Tracey Glenn, Director.
★★★★★ 5/5
GoogleWe have recently purchased our first home through John German and they made it a very pleasant experience - always kept us updated throughout the process. If we were to sell our property, we would definitely use John German.
Vicky · 13 June 2019
Agent replied · 11 June 2024
What a superb review, thank you! We are delighted to hear you had a great experience buying your first home through John German. We wish you all the best and look forward to helping you move again in the future. Enjoy your new home! Emily - Sales Manager at John German Estate Agents in Burton
★★★★★ 5/5
GoogleEfficient and communicative. Stephen Whinyates, sales progressor, kept me in the loop at all times.
Paul · 12 June 2023
Agent replied · 11 June 2024
Dear Mr Smith, thank you for the 5* review and your comments. Stephen will be delighted with yet another mention and we truly appreciate your review. We wish you all the best - Andy Jones, Director.
★★★★★ 5/5
GoogleVery professional in all areas. I am right in middle of my house sale but so far very impressed with clear communication at every stage.
Owen · 12 June 2022
Agent replied · 11 June 2024
Dear Owen, Thankyou so much for leaving such an outstanding 5* Review it will be my pleasure in passing your kind words on the the Burton Team. Wishing you all the best on your house sale too.
★★★★★ 5/5
GoogleBig thanks to the team, looked after us very well from start to finish!
Harry · 12 June 2023
Agent replied · 11 June 2024
Dear Harry thanks for taking the time to leave our Burton sales team this 5 star feedback, much appreciated and glad you were well looked after!
★★★★★ 5/5
GoogleVery grateful for the help, the best service provided by the agents here
Max · 12 June 2023
Agent replied · 11 June 2024
Dear Max, thanks so much for taking the time to leave our Sales team a 5 star review. We are very happy to help and pleased you are happy with the service. Many thanks, team JG
★★★★★ 5/5
GoogleA brilliant and good old fashioned customer focussed service. I highly recommend them.
John · 12 June 2023
Agent replied · 11 June 2024
Dear John, thank you so much for your warm review. We pride ourselves on our customer service so this is much appreciated.
★★★★★ 5/5
GoogleLovely service from Linda at John German. Friendly and efficient with all of our questions and paperwork, made the whole process stress free!
Ellie · 12 June 2022
Agent replied · 11 June 2024
Fabulous news Eleanor - thanks for your 5* review!
★★★★★ 5/5
GoogleGreat customer service, go out of their way to keep you informed on any updates, even if they are minor. Great team at the burton office.
Paris · 12 June 2021
Agent replied · 11 June 2024
Dear Paris, Thank you so much for taking the time in leaving such an fantastic review this means so much to the team and I and it will be my absolute pleasure to pass on your kinds words to the team at the Burton office.. Huge thank you again!
★★★★★ 5/5
GoogleReceived a professional service from friendly and knowledgeable staff.
Shae · 12 June 2023
Agent replied · 11 June 2024
Thank you for the 5* review Shae, it's much appreciated, and we'll be sure to pass your kind comments onto the team in Burton. Best wishes - Andy Jones, Director.
★★★★★ 5/5
GoogleExcellent service from a great team.
Lady · 17 July 2023
Agent replied · 11 June 2024
Thank you so much for your 5 Star Google review, it's much appreciated. Delighted to read that our service was 'excellent' and we'll pass on your kind comments to the team. King regards - Andy Jones, Director.
★★★★★ 5/5
GoogleExcellent polite informative service from people who know the market. There professionalism stands out from other letting agencies. Very pleased.PositiveResponsiveness, Quality, Professionalism, Value
David · 12 June 2021
Agent replied · 11 June 2024
Thank you so much for your wonderful 5* review - we really appreciate it!
★★★★★ 4/5
GoogleAll in all very good the only critisam would be when someone is off the updates are vague
Iain · 21 August 2024
★★★★★ 2/5
TrustpilotWrong tenant and atrociously managed
Wrong tenant and atrociously managed. At least John German collected the rent and that's about it.
James · 24 August 2024
★★★★★ 5/5
GoogleShow great professionalism!
Charlotte · 12 June 2023
Agent replied · 11 June 2024
Thanks Charlotte we are pleased to hear this!
★★★★★ 5/5
TrustpilotMassive thanks to the Derbyshire…
Massive thanks to the Derbyshire team.Izabel Glenn and Tracy Glenn you are amazing.Thank you for your patience we have a home because of your guidance.
Thenjiwe · 7 January 2024
★★★★★ 5/5
GoogleGreat experience with the staff at the burton office, very professional and helpful. Great customer service would recommend anyone wanting to sell or buy a house.
Tom · 13 June 2017
Agent replied · 11 June 2024
Thank you for taking the time to leave us a review. We are extremely pleased you had a great experience with us. Best wishes from all the team at John German Estate Agents in Burton.
★★★★★ 5/5
GoogleVery helpful staff and was always happy to help when we needed them. Would recommend highly.
Craig · 12 June 2020
Agent replied · 11 June 2024
We are delighted you had a great experience and would recommend us, thank you! Wishing you the best from all the team - Phill Sandbach, Director at John German Estate Agents in Burton
★★★★★ 5/5
GoogleExtremely professional, helpful, friendly and communicative.
Tracy · 12 June 2021
Agent replied · 11 June 2024
Thank you so much for your 5* review Tracy! It is a pleasure dealing with you!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
