John German Burton-Upon-Trent reviews

★★★★★ 5/5

Google

Brilliant from start to finish. As buyers we received great communication and all of the team were very helpful, professional and polite when responding. Thank you Lisa & Co.

Greg · 23 May 2025

★★★★★ 1/5

Google

I am deeply disappointed with the unprofessional service I received from John German. As a past client, I chose them again for a valuation, trusting their previous reputation. An agent was booked promptly, and I was assured I’d receive a follow-up call within *“a couple of days.”* Three weeks later, **nothing.** Despite chasing relentlessly via phone and email, **no one has bothered to respond**, not even to acknowledge the delay. This utter lack of communication is inexcusable and disrespectful. My time has been completely wasted, and the total disregard for client care is shocking. I regret ever giving them a second chance. Avoid John German unless you enjoy being ghosted by a company that clearly doesn’t value its clients. Never using them again.

Murtaza · 25 March 2025

★★★★★ 5/5

Trustpilot

Really good customer service

Really good customer service, very helpful, supportive and professional. The communication was first class and nothing too much trouble, Highly recommend. Special thank you to Sarah and Iain. Much appreciated and well done John German Team Ashby 💪

Deborah · 21 December 2024

★★★★★ 5/5

Trustpilot

Becci was really good

Beck Dixon was extremely good and helped with the communication with us and the buyers

Consumer · 14 September 2025

★★★★★ 1/5

Trustpilot

Awful customer service

Awful customer service. Asked to view a house and gave availability and details on our position. Was then emailed asking for availability and details on our position…which we’d already given! I replied, as I really wanted to see the house, and got an out of office saying they were away for a week. So I forwarded the thread to the main office account. I then had to chase because after two days, no one replied to me. I was then emailed again asking for availability and explanation of my current position! Which I’d already given twice. Absolutely shocking customer services. Never did view the house, as we’ve put an offer in elsewhere and it was taking too long to arrange anything, just couldn’t get anymore. I feel for the vendor, as the house was really suitable for us and we may have made different decisions in what to buy, had we actually managers to arrange a viewing!

MRS · 26 February 2025

★★★★★ 1/5

Trustpilot

Poor, poor service!!

We have used John German twice and this is definitely the last time. We gave them the benefit of the doubt the first time, but not again. We sold the house within a few weeks and we thought great! JG booked viewings, we had 3 no shows, at weekends too, a woman that didn’t want to live in this area and other carpet treaders! When the house sold, it took 6 months to complete! JG kept telling us they couldn’t contact the other estate agents in the chain, which I find a little hard to believe! We had very little correspondence from JG (uttoxeter branch) and we were doing all the chasing! We feel JG work mostly for the purchaser, but it’s the seller paying them!!! The so called sales negotiator wouldn’t return my calls, in fact, once she was at her desk, then miraculously disappeared! I’m still waiting for that return call! Then any correspondence from her was always sent to our solicitor and she would cc me in the email! I would’ve liked to have been contacted, not find out what was happening with OUR house, through an email to our solicitor! Poor, poor service!!! When we finally completed, after threatening to withdraw, the sales negotiators were only interested in handing the keys to the purchaser! Everyone around us commented on how long this house took, to go through and this reflected on JG! No recommendations from us!

Mandy · 15 February 2025

★★★★★ 5/5

Google

We worked with the team recently when buying our new house. Everyone we worked with was helpful & friendly throughout the process, even when our own solicitors were the ones causing some of the delays! Highly recommended. Special thanks goes to Claire Midgley who helped us navigate many of the challenges we faced along the way!

Adrian · 24 October 2024

★★★★★ 5/5

Google

Very professional estate agents. Always get in touch with you regarding queries and very factual. Chloe was super helpful on the phone regarding the property we went to view. Thanks

Jack · 12 June 2023

★★★★★ 5/5

Google

Fantastic branch at Burton cannot praise them high enough. Emily was fantastic with help and advice and couldn’t do enough. Will definately use them in the future. 5 star team

Beveley · 12 June 2023

★★★★★ 5/5

Google

We are over the moon to complete our first property through John German. They have been fantastic in responding to my questions. A big thank you to Chelsea and Katie who have been so helpful and keeping us up to date. Thanks again.PositiveResponsiveness, Quality, Professionalism, Value

Alisha · 12 June 2021

★★★★★ 5/5

Google

We have just completed on our purchase through John German Estate Agents in Burton. They have been fantastic, keeping us up to date at every stage with the upmost professionalism. A special mention to Chelsea Herbert and Stephen Whinyates for all their hard work. Highly recommended.

Mark · 12 June 2021

★★★★★ 5/5

Google

John German recently sold a property for us and the whole experience from start to finish was first class. Simon Redford and all his team provided a service well beyond what I expected keeping us I forward of progress, providing guidance and advice and made the whole experience stress free. I would highly recommend them to anyone looking to buy or sell

Robert · 12 August 2025

★★★★★ 5/5

Google

John German have been absolutely fantastic throughout the sale of our property, from the 1st day we met Simon to value our property and give us advice on a successful sale through to completion the whole process has been a dream, this was made possible by the whole team at the branch. Communication has been excellent from feedback on viewings to sales Progressor reports on solicitor activity. Highly recommended for a professional service with highly competitive fees.

Matt · 12 June 2023

★★★★★ 5/5

Google

Very professional. Everyone i dealt with from the veiwing stage, to enquiries, to completion were extremely efficient and a pleasure to deal with.

Sarah · 16 October 2025

★★★★★ 5/5

Google

Excellent service, kept up to date and pushed for required details. Feel the Agent not only efficiently working for the vendor but also the purchaser. Thanks Lisa.

Ashley · 12 June 2023

★★★★★ 5/5

Google

Absolutely full professional agency!!! Thank you Becky for help and support with our new house!!!! :)

Sebastian · 14 December 2023

★★★★★ 5/5

Google

Having been previous listed with another agent we brought John German on board in a joint agency role because of their large local market presence. They did not disappoint and had a sale STC agreed with 2% of asking with 24 hours !!!!! From the initial valuation with Simon to the updates during the SSTC period the service was brilliant. As developers we are used to dealing with Estate agents and can confidently recommend John German Burton Branch. Many thanks, WJF Developments LimitedPositiveProfessionalism

Jonathan · 12 June 2022

★★★★★ 5/5

Google

I've been renting for over 10 years and John German are by far the most efficient and competent letting agents I've dealt with. I was in a position of needing to move within a short amount of time, and from booking an initial viewing to securing the tenancy agreement, the Burton team's communication through it all was brilliant. I felt as though they actually wanted to help me have the best outcome, from being flexible with appointments to pushing through my application. I was dreading having to move again, but the team made it stress free. I feel secure knowing that any future needs will be resolved and that they actually care about what they do. Thank you guys.PositiveResponsiveness, Quality, Professionalism

Amy · 12 June 2022

★★★★★ 5/5

Google

Outstanding service from John German in Burton upon Trent.With a total commitment to the seller. We had a difficult property to sell which took many,many viewings and a lot of persistence over 10 months and not once did they suggest dropping the price so they could get a sale quickly. They valued the property and stuck by their guns to obtain the market value. Truly outstanding estate agent team who we will be using to sell our next property.

Dick · 12 June 2022

★★★★★ 5/5

Google

I recently used John German Letting Services & can honestly say they are FANTASTIC!!! …

David · 16 October 2025

★★★★★ 5/5

Google

From Simon doing the valuation and photographs to Henry showing people around everyone involved very friendly and professional. We received several offers quickly and the position of each purchaser was explained to us to help with a decision. Lisa dealt with negotiations really well and we had a great outcome. We are now being kept informed along the way by Steve who is dealing with progression.

Lynn · 12 June 2023

★★★★★ 5/5

Google

Huge thanks to the team who made buying our home as easy as it can be, very grateful with their patience with us(as we knew nothing) also very great as they always keep you in the loop and phone you just to let you know what stage they are at

Matthew · 10 May 2024

★★★★★ 5/5

Google

Becky and Tracy are very friendly and helpful members of staff at John German. Tracy helped us with a second viewing of the property as I was moving up from Kent and hadn’t seen it yet which we really appreciated! Becky came for the property visit to see how we were doing here and there was no concerns from either party. Very happy tenants!

Siobhan · 12 June 2023

★★★★★ 5/5

Google

Great estate agents, Emily made the process run smoothly. Thanks again.

Lewis · 12 June 2023