Every review we hold for the Burton-Upon-Trent office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleIn dealing with an apparently simple house-sale which rapidly became very problematic (not the fault of John German in any way), they were pro-active and re-assuring - with specific thanks to James C. I felt at all times that James was "on my side". He acted as a highly effective shock-absorber between me and the circumstances in hand; and through everyone's ceaseless efforts and excellent communication, the sale was completed successfully. Professional yet personal - highly recommended.PositiveResponsiveness, Quality, Professionalism, Value
Stephen · 12 June 2022
Agent replied · 11 June 2024
Dear Stephen, thank you so much for such a fantastic review! It will be my pleasure to pass your kind comments on to James and the Team @ Burton... wishing you all the best!
★★★★★ 5/5
GoogleAlthough we did not sell through John German, they were our sellers agents, we found them to be very professional and helpful from initial viewing, which was accompanied by them, to the final completion.
There were several holdups further down the chain but it was only John German who kept us informed throughout.
Would highly recommend
Thank you
Julie · 10 February 2024
Agent replied · 11 June 2024
Thank you for your 5-Star Google review and the recommendation. Delighted we could help and we wish you all the best - Andy Jones / Director.
★★★★★ 5/5
GoogleNathan has gone above and beyond to help with selling our probate property answering my queries at all ours and going out of his way to secure the sale.
Chloe has been so professional friendly and really prompt with her email responses and phone calls. I've felt in the loop at all times
The office communicate so well couldn't recommend them enough!
Keeley · 12 November 2023
Agent replied · 11 June 2024
Dear Keeley, thank you for your 5-Star review. Delighted to read that Nathan, Chloe and the whole team could help you and we appreciate the recommendation very much. All the best - Andy Jones, Director.
★★★★★ 5/5
GoogleJohn German helped us buy our house, Vicky Hughes was our lead contact and she was always very friendly and helpful. Whenever we needed to arrange a viewing they would organise it straight away and called us during our purchase with any updates.
I would certainly recommend John German estate agents in Burton on Trent!
Helen · 10 April 2024
Agent replied · 9 June 2024
Dear Helen, thank you for your 5 Star review! I will pass this on to the Burton Team with a special mention to Vicky. Wishing you all the very best Helen.
★★★★★ 5/5
GoogleWe purchased a property which was being listed through John German. Their communication throughout the process was fantastic and they were quick to respond to any queries we had about the property. Thanks to a very friendly team in the Burton branch we are settled in our new home.
Jade · 23 December 2025
Agent replied · 16 April 2026
Dear Jade, Thank you for taking the time in leaving such a great 5* Review! The Team love selling property hence offering a great customer service from start to finish. It will be my pleasure to pass on your kind words to the team and may i take this opportunity to wish you all the very best in your new home! Kind regards, June Reeves (Sales Director).
★★★★★ 5/5
GoogleThanks again for an easy process moving house. All those involved were extremely helpful and patient as the form filling took some time due to me having to do it on my phone 😅 …
Neil · 16 March 2026
Agent replied · 16 April 2026
Hi Neil. That's great news and thank you for your review! I will pass your comments on to the lettings and management team. Hope you enjoy living in your new rental home. Kind regards Tracey Glenn, Lettings Director
★★★★★ 5/5
GoogleJohn German were very helpful during our house move. Particularly Vicki Tarbuck who helped us thought a tough time with our solicitors, but overall a everyone we spoke to was very helpful at John German
Cara-Jane · 24 September 2024
Agent replied · 24 October 2024
Dear Cara, Thank you for your great 5 Star review! It will be my pleasure to pass your kind comments on to the BUrton Team and a special mention to Vicki. Wishing you all the best .
★★★★★ 5/5
GoogleHaving the Stressful time of moving home for the first time, Becky Scargill made our life so easy. All I would like to stress is if Becky Scargill is typical of customer service offered by John German.
Then John German is the agent to choose.
Thank you so much Becky xx
Trevor · 15 September 2023
Agent replied · 11 June 2024
Aaah - what a wonderful review! Thank you so much Trevor! I will pass on your thanks to Becky - customer service is at the heart of what we do so we are really pleased you are happy with the service. Kind regards Tracey Glenn Lettings Director
★★★★★ 5/5
GoogleStephen Whinyates was the most helpful part of our buying and selling process with John German. He was always available for us, and was so helpful with everything! Phillip, Katie, Emily and Chloe were also so helpful and John German Burton made our whole process so easy and stress-free, thank you!
Charlotte · 16 August 2023
Agent replied · 11 June 2024
Thank you for your 5-Star Google review and your kind comments. Every review we receive is amazing and to see so many names mentioned is even better. Delighted to read we could help you with the buying and selling process and we wish you all the best - Andy Jones, Director.
★★★★★ 5/5
GoogleThey have been really great, 100% recommend team from
burton office where always amazing and very supportive. Very knowledgeable of their offer portfolio to identify the best for their clients.
Inês · 16 March 2026
Agent replied · 16 April 2026
Dear Ines , Thank you for a wonderful 5* Review for the Burton Team, They will really appreciate your kind words and thank you for your recommendations , we wish you all the very best for the future , with kind regards Sarah Hill Sales Director
★★★★★ 4/5
GoogleLooked for a rented property in burton on trent. Found a really nice place, got accepted. Application process was straight forward. Only thing is we have been bombarded with phone calls, emails and texts from partner companies who are trying to get us set up utility bills with them, insurance, other schemes and contracts. Calling us during work hours, texting us from unknown numbers. We're clearly not interested but they have been very persistent!
Hayley · 15 November 2024
Agent replied · 22 November 2024
Our sincere apologies Hayley - we will speak to the companies concerned and tell them to stop. Otherwise we are very pleased that you have been happy with our lettings service and we hope you will be very happy in your new home. Many thanks Tracey Glenn, Lettings Director
★★★★★ 5/5
GoogleI strongly recommend the John German Estate Agents in Burton on Trent . I can not believe it how quickly they done the jobs and less then 5 weeks I moved in to the property. Thanks again for all of you . ❤️❤️❤️
R · 29 October 2025
Agent replied · 28 December 2025
Hi, Thank you so much for leaving such a Fabulous 5* Review! The Team love to offer and excel in great customer service from the start of the process until Completion. Great to read that you purchase went through in a very speedy 5 weeks! I will happily pass on your fabulous review and in the meantime i wish you all the very best. June Reeves (Sales Director).
★★★★★ 5/5
GoogleWe have just used the services of John German to sell our house. The experience from start to finish has been amazing. From the lovely Matt who marketed the house, the great ladies at the Uttoxeter branch who sorted a buyer and the …
Jools · 16 October 2025
Agent replied · 28 December 2025
Thank you for the amazing 5* review Jools! We really appreciate your time in doing so and it will be my absolute pleasure in passing on your amazing review to the Teams who helped in the selling of your home. May i take this opportunity in wishing you all the very best! Kind regards June Reeves (Sales Director).
★★★★★ 5/5
GoogleCan highly recommend John German - both Jessica and Becky were fantastic through my lettings experience. They’ve made it very stress free, and have been so good accommodating with my multiple requests for viewings and keeping me up to date with communications
Amy · 12 December 2023
Agent replied · 9 June 2024
Thank you for your 5* review Amy! Our Lettings ladies are lovely and I will pass on your thanks! Best wishes for your move and enjoy your new home! Tracey Glenn, Lettings Director
★★★★★ 5/5
GoogleI've been letting out two properties in Burton for the past two years with John German. They are very supportive and responsive. Initially, Tracey Glenn (the lettings manager) was very helpful and was the main reason I joined them back in …
Sheridan · 16 October 2025
Agent replied · 28 December 2025
We are so pleased you are happy with the service Sheridan! Thank you for your review - the team really appreciate it! Many thanks Tracey Glenn, Lettings Director
★★★★★ 4/5
GoogleI had a good experience buying with John German. Jessica my sales progressor was very quick to answer questions, help where needed and provide updates. My whole experience was relatively stress free. Would recommend
Alison · 24 December 2025
Agent replied · 16 April 2026
Dear Alison, Thank you for taking the time to leave such a lovely review for our Burton Team, with a special mention to Jessica our Sales progressor. It will be my pleasure to pass this on to the team and may i take this opportunity to wish you all the very best for 2026. Kind regards
June Reeves (Sales Director).
★★★★★ 5/5
GoogleThanks so much to the burton office for their excellent service, you guys really keep your clients in mind and made the whole process much less stressful than normal!! Special thanks to Emily Baines for her commitment to me the client, a true credit to your company.
James · 12 June 2023
Agent replied · 11 June 2024
Dear James, thank you for such a positive 5* review. Our sales team at Burton will be delighted to read such a review and Emily herself will be thrilled, of that I'm sure. Thank you for reviewing Burton's amazing customer service and we wish you all the best. Andy Jones, Director.
★★★★★ 5/5
GoogleI received fantastic service from Emily at John German Estate agents. She was extremely attentive and very professional at all times. Her telephone manner was always friendly and she kept me updated at all times. I really can't thank Emily and the Girls at John German Estate Agents Burton on Trent enough.PositiveResponsiveness, Quality, Professionalism, Value
Michelle · 26 August 2022
Agent replied · 11 June 2024
Michelle, I cant thank you enough for such an outstanding 5* review! Wow! It will be my pleasure to pass your kind words on to Emily and the Team at Burton... I wish you all the best...
★★★★★ 5/5
GoogleCouldnt fault the service we received when we recently sold our house with John German. Special mention would go to Jessica Norton who went over and above at times towards the end of the sale. Highly recommended!
Maria · 29 October 2025
Agent replied · 28 December 2025
Dear Maria, A HUGE Thank you for leaving such a fabulous 5* Review! The Team and Jess will be extremely happy with your kind comments as they genuinely love selling properties whilst offering a great customer service. Wishing you all the very best... June Reeves (Sales Director).
★★★★★ 5/5
GoogleI have recently used John German and would highly recommend them. From start to finish they have been helpful, efficient and and have done everything they can to make sure the sale progressed smoothly. I would also like to mention Vicky Hughes as she couldn't have been any more helpful. She put a huge amount of work in to coordinating between myself, my buyers and our solicitors and I'm sure if we hadn't had her help, things would have happened alot more slowly. I would absolutely recommend John German to anyone looking to sell their property.
Louisa · 15 June 2025
★★★★★ 1/5
TrustpilotTerrible service
I would not recommend taking up a rental if it is managed by John German. Having once been a landlord I understand how difficult it is, and therefore, I ensured I was the perfect tenant. I kept the property spotless, the garden tidy and clean and ensured the property was returned in a fabulous condition. John German tried to blame carpet stains (left by the previous tenant which were actually on the inventory when I took tenancy) on me, they accused me of using different paint (when I actually used the builder's paint supplied) and would not allow me access to the house to fill in a tiny dent in the wall caused by ill-fitting curtain poles (put up by the landlord) and instead I had to pay £100 for this to be fixed.
Heather · 15 May 2025
★★★★★ 5/5
TrustpilotThe staff at the Ashby branch are…
The staff at the Ashby branch are absolutely amazing, going above & beyond for us when buying our house. Nothing is too much trouble for them!!! If you are thinking of selling or buying would definitely highly recommend them. Mr & Mrs H 😊😊
Caroline · 18 April 2026
★★★★★ 5/5
GoogleAmazing service from the team at Burton-upon-Trent, they found new tenants for me within the first day the property went live online. Highly recommend using John German, the whole process was very easy.
Gavin · 16 October 2025
Agent replied · 16 April 2026
That's excellent news! Thank you for your review Gavin - glad you were pleased with our super fast service! Kind regards Tracey Glenn, Lettings Director
★★★★★ 5/5
GoogleWe have great customer service from Laura Francis at the Burton Branch and can’t fault anything she has done to help use with our new property we are renting. We would highly recommend Laura and John German in the future for lettings and house purchases. Always willing to help no matter the time of day
Danni · 12 June 2021
Agent replied · 11 June 2024
Thank you so much for your 5* review Danni! It is very much appreciated!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
