Frank Innes Burton Upon Trent reviews

★★★★★ 5/5

Google

Eden was such a pleasure to work with renting our new home. It makes everything smooth to move in. She is very organised herself and how the paperwork needed in timely manner and she's always there to answer immediately for any queries we had through phone or via email. She's very polite and friendly. Definitely would recommend Frank Innes and speak to Eden to make your life easier to move.🥰🥰

Fredrick · 10 October 2024

★★★★★ 5/5

Google

I bought a house through Frank Innes. It was a newer house that came with a lot of legal complications on the purchase due to documents not being available or never issued in the first place when built. Alice and Brandon’s constant communication between myself and my sellers solicitors and seller made an extremely stressful process a lot easier. Sometimes they are hard to get hold of on the phone at busy times but are very responsive to emails and I always had an answer to a question within the same day.

Andrew · 16 December 2025

★★★★★ 5/5

Google

I have nothing but positive things to say here. I found myself in a search for a new home, in somewhat of a rush. I located a property online and called Frank Innes to discuss. Simon was clear and concise with his information and booked me in for a viewing same day. Unfortunately, work got in the way so I couldn't make it personally but Simon agreed to do a WhatsApp video viewing for me which was hugely appreciated - answering any questions and giving an accurate, honest opinion for me. From there, it was a swift process, Amy helped me to move things along in a swift manner due to my speedy requirement, within a week I had the keys to the new home for me and my girls. When I first walked in I was not disappointed, the place was exactly as described - okay, a couple of issues arose in the first few days such as a faulty shower knob but the process and communication to the Landlord was swift and I'm in the process of getting it replaced. Simon and Amy really sorted me out, their speedy and professional "can-do" attitude saved me from sofa surfing longer than necessary. Thank you <3

Judd · 28 February 2024

★★★★★ 5/5

Google

Levi was very pleasant and helpful when she conducted the viewing on our behalf. She arrived in plenty of time prior to the client's visit and participated in the three way information sharing.

Paul · 16 November 2025

★★★★★ 5/5

Google

Amelia is an amazing morguage advisor. She made the process easy and got us from a spot of not having an idea of what to do as a first time buyer, to now being in the process of purchasing our first home! I would definitely recommend her to anyone who wants someone who is involved in the process with you.

Mila · 25 November 2024

★★★★★ 5/5

Google

Im buying a house though Frank Innes I’m burton and the process has been so easy. Brandon in special helps a lot and the communication with him is easy and despite helping with his knowledge you can see he really puts effort to help you with whatever you need with the process! Big thanks Brandon ! Couldn’t recommend him enough ✌🏻

Lucas · 5 November 2024

★★★★★ 5/5

Google

My experience with Frank Innes was amazing! Niamh was exceptional and super helpful all the way through viewing the property first and moving in, the process took around a week and a half. I couldn’t have asked for any better service in what was a big next step in me and my partners lives. I know i may have been a nightmare with all the questions i had but both Niamh and Amy both helped me. Both had made a lot easier thanks to Frank Innes. 👏🌟

Jessica · 28 October 2023

★★★★★ 5/5

Google

I would highly recommend Frank Innes Burton-on-Trent branch. Alice & Brandon were fantastic in keeping me up to date on everything that was happening from start to finish. They were very active In finding plenty of viewings showing all the clients round and followed up on everyone & reporting back to me on everyone's comments making it a stress free transaction selling my property. Thank you Alice & Brandon.

Andy13w · 28 May 2024

★★★★★ 5/5

Google

I’ve just recently sold my flat with frank innes Alice was amazing really helpful and explained everything so I could understand the process.

John · 16 December 2025

★★★★★ 5/5

Google

We had the pleasure of working with Amelia as our mortgage advisor, and we couldn’t be more grateful for her support throughout the entire process. From the very beginning, Amelia was knowledgeable, approachable, and incredibly responsive. She took the time to explain everything in clear terms and made sure we felt confident at every stage of securing our mortgage. Amelia went above and beyond to find the best possible deal for us, and her attention to detail gave us complete peace of mind. She made what could have been a stressful experience feel smooth and straightforward. We genuinely felt like she had our best interests at heart the whole way through. We highly recommend Amelia to anyone looking for expert mortgage advice and outstanding customer service!

Pawel · 23 March 2025

★★★★★ 5/5

Google

Frank Innes team provided an excellent service throughout the home-buying process. Alice and Brandon were particularly helpful, always available to answer questions and proactively chasing up the sellers' solicitors. Their professionalism and dedication ensured a smooth transaction. Highly recommend.

True · 4 July 2025

★★★★★ 5/5

Google

Claudia and Eden were great throughout the whole of the moving process!

Chris · 26 February 2026

★★★★★ 5/5

Google

Alice has been fantastic in helping us sell our old home and purchase our new home. She was always on hand to help and went above and beyond to ensure we completed on time. Thank you for making this whole process easier for us and for giving us a such a positive experience. Sioban & Mike ☺️

Sioban · 3 October 2024

★★★★★ 5/5

Google

Amelia bland - mortgage advisor Would 110% recommend Amelia! She's been so professional, knowledgeable and kind throughout the whole mortgage process (from start to finish) of me buying my first home! Can't thank her enough she's been amazing. Supported and guided me through anything I wasn't sure of and kept me sain!

Katie · 14 December 2024

★★★★★ 5/5

Google

Eden was a great help in helping me rent my new property, the entire process was swift and well communicated. I secured the property within a week of viewing and any questions or concerns I had were answered prompty and professionally. Thanks Eden and the team at Frank Innes, I'd highly recomend!

Ben · 14 December 2024

★★★★★ 1/5

Google

I cannot recommend Frank Innes in Burton-Upon-Trent at all and would give them no stars if I could. My daughter has recently rented a flat through this branch. I have dealt with several letting agents previously as I have properties which I rent out myself and I can say this is the worst letting agents I have ever come across! When I picked up the key from the office (the agent actually gave me their set of keys as well as the tenant keys which I had to return to the office), I went to check the Inventory as my daughter was working and could not gain access due to the door lock not working, so had a wasted 3 hour journey from my home. I went the next day with my husband and, with a lot of jiggling of the lock we managed to gain access. We found that the smoke alarm was expired by 2 years and the carbon monoxide alarm was expired by around 9 months. This was particularly worrying as there is no fire escape, only one staircase with a door lock that didn't work properly, and the boiler was in the bedroom! On ringing the letting agent, I was told that the alarms weren't the landlord's responsibility and I could buy one from Wickes for £6. It is definitely the landlord's responsibility, and these should have been checked and replaced on the inspection before check-in. I had to quote "Landlord's Responsibilities" to the property management team. After much debate and quoting the legal responsibilities to the lettings team, a member of the team installed new alarms with blue tack, which did not hold and the alarms fell off the ceilings. It is advisable, when alarms have had a sharp knock, to replace them, but Frank Innes would not replace them. After a few weeks of complaining about the front door lock, the agent at Frank Innes insisted that I cover the cost of the call out for the contractor, otherwise they wouldn't send anyone out to look at it. I agreed, as I knew that the lock was definitely faulty. When the contractor took the lock out, he said someone had taken the lock apart and put it together incorrectly and it would never work properly! Considering this was the only fire escape, it was extremely worrying that my daughter would not have been able to get out if there was a fire or if the boiler was faulty and emitting carbon monoxide. I was told that the door lock was not the landlord's responsibility and again I had to quote "Landlord Responsibilities" to the property management team. My daughter complained about mould in the bathroom and was told to clean it off herself. This should have been dealt with before check-in as it was not her responsibility. No-one at Frank Innes knew where the water meter was, so it was impossible to take meter readings. The water company overcharged my daughter quite considerably for water used, and we finally managed to find out from the water company where the water meter was, in order to sort out the overcharge (it is in the pavement outside the property, next to one for another property so was not immediately obvious). After my daughter had moved out and prior to check out being done, we were informed that a contractor had been let into the property, who could have caused damage to the property that my daughter may have been charged for. She was also not invited to be present at the check out inventory. We were told different stories by different people, and one of these instances was that the landlord was difficult to contact. It later turned out that he actually works for the company! It seems that the letting agent and landlord would not care if my daughter had been burnt alive or poisoned with carbon monoxide whilst she slept!

Karen · 12 August 2025

★★★★★ 5/5

Google

Massive thanks to Brandon and Amelia. Great helps and were able to answer any questions I had.

Corey · 25 December 2025

★★★★★ 5/5

Google

I dealt with Amy Cook at the Burton office. I was nervous about trying to find a property as I am not familiar with the area however Amy was always on hand to offer advice and help me out with viewings. She is an asset to the company. In fact the whole office were extremely knowledgeable and put me at ease the whole way. Thank you.

Amy · 29 March 2024

★★★★★ 5/5

Google

Amelia is THE BEST mortgage advisor. Super efficient and found us an amazing mortgage offer for our next property saving us over £200 a month than what we had been told by other mortgage advisors. We highly recommend her to all of our friends and family Thank you so much Amelia 🩷

Jasmine · 18 November 2024

★★★★★ 5/5

Google

We had a fantastic experience with Niamh at Frank Innes Burton, we were supported in every step and had quick and efficient replies to every question we had. We had a complicated situation with just moving to being self employed, and Niamh was very helpful, accommodating and met all our needs. Once this tenancy is up we will absolutely be back to this service to buy our next house. We were very impressed with how professional and friendly the team was. Nothing but a 10 star review for Niamh.

Sam-Harley · 1 April 2023

★★★★★ 5/5

Google

Amelia has been an absolute Godsend helping me purchase my first home. From first contact, right through to mortgage offers and protection etc. she has answered all of my (admittedly silly) questions. I went in to this process not knowing a thing about purchasing a home, and I have managed, thanks to her help. Thanks Amelia!

Olly · 20 August 2024

★★★★★ 5/5

Google

I have recently rented a property through a Frank Innes, I found the staff very kind and helpful, especially Bea and Aston. They work together as a team to make sure that things go smoothly and stress free. I'm very pleased with the efficient and organised way they dealt with everything. Thank you so much. Kind regards, Lorna Tuttle.

Lorna · 27 June 2024

★★★★★ 1/5

Google

Absolutely awful experience with Alice (Senior Branch Manager), rude and no customer service skills, same as Amelia. Company also has no idea how to investigate a complaint, don't waste your time with these agents, shocking! The customer service must be passed down from Nick Miller, Regional Director, rude and not wanting to assist with any concerns or complaints with the Burton Branch, shocking and disgusting experience 😳 I put a complaint in previously, advised what it related too, Company closed the complaint and never reviewed the information! Poor and inadequate response.

Ash · 4 July 2025

★★★★★ 5/5

Google

We were shown around our forever home by Alice from Frank Innes of burton on trent, right from the start she was very approachable, knowledgeable and very friendly, she was with us during the whole process of putting in a offer to getting the keys. Nothing was to much trouble for Alice and she kept us In the loop during the whole process. If I was to ever sell or buy another property I would definitely go back to frank innes and would definitely ask for Alice. Words to sum up our experience Amazing, exciting, easy, pleasure to deal with It’s a thumbs up from us 👍👍👍

Pete · 4 July 2025