Sure Sales and Lettings Burton-On-Trent reviews

★★★★★ 5/5

Google

Great Company to have a property let with, Kleo Shorthouse manages my account and is always very helpful and understanding

Optimum · 24 November 2023

★★★★★ 1/5

Google

Really poor as a letting agency, coming to end of my tenancy and issues reported still not fixed or even acknowledged. If renting I'd try elsewhere

Mr · 22 June 2023

★★★★★ 5/5

Google

I have always found Sure Sales and Lettings to be very professional and always willing to go the extra mile. Would highly recommend their service.

Richard · 22 June 2023

★★★★★ 5/5

Google

We rented a flat with this agency , everything worked perfectly and our keys was handed to us today . Special thanks for Yvonne Fryatt and Shazaib Kasir ❤️

Ionela · 21 December 2024

★★★★★ 3/5

Google

Good lettings agency but can take a while to do repairs,but would recommend not letting the handyman they use round to do the repairs,Andy Hasell scs, he does half a job and makes a mess and so my landlord had to end up paying out for a professional handyman to redo his jobs, pay cheap pay twice, but overall sure sales are a friendly team of staff,they just need to get rid of their cheap cowboy andy scs and theyll be spot on

Dean · 23 June 2019

★★★★★ 1/5

Google

I gave them two properties to manage. Both had rules of no pets. Both properties were let with tenants who had pets due to lack of checking by Surelet. Both properties suffered damage, but was not reported back after their periodic checks. renewals were supposed to be 6 months contracts - they arranged 12 months! I have just sold one of the houses, and new owner has carried on with Surelet. But I am still getting the rent for it! after notifying them I have sold it. They are now asking me to go into the bank to transfer the money back...cowboy outfit, avoid if you want your houses properly managed!

Tariq · 23 June 2019

★★★★★ 5/5

Google

First time letting and the whole team have been fantastic. Replied quickly where as other agencies haven’t replied at all. First viewing with Charlotte Channell who was fantastic and despite the tennents leaving us waiting made us feel at ease and secured us other similar viewings the next day! Second and third viewing were with Sophie Barley and Mitchell Baker who again we’re so welcoming and really made you feel at home in the properties. Both have continued our application and final letting and could not be happier. So efficient, friendly, professional and understanding. Whole team is fantastic.

Tree · 23 June 2019

★★★★★ 5/5

Google

Thanks for your kind help in finding home. I highly appreciate your professionalism and the amount of ease your prompt services have caused me are also highly commendable. Such kindness and helped me.

Muhammad · 24 September 2024

★★★★★ 1/5

Google

Cowboys, could not sell my property or let it successfully. Interested only in tenant find fees and collection of management fees. No proper communication between landlord and tenant before let and very unprofessional throughout. Avoid at all costs. They choose problem tenants with bad credit and poor vetting, through systematic agencies who they do not reveal. DO NOT USE them if you are a landlord, as they will create huge problems. BE VERY CAREFUL WHEN YOU SELL THROUGH THIS AGENT AS THEY LURE YOU INTO A CASH SALE, WHEN IN FACT IT WILL BE A CHAIN SALE AND MONTHS DOWN THE LINE IT WILL FALL THROUGH, LEAVING YOU NO CHOICE BUT TO LET. THE OWNER AND AGENTS HAVE A TRACK RECORD OF POOR MANAGEMENT. THE REVIEWS CANT ALL BE WRONG!

KGS · 23 June 2018

★★★★★ 5/5

Google

It's said that selling/buying a home is one of the most stressful times. But right from the start at valuation with Andrew, the viewings and offers dealt with by Claire and Kate, and throughout the sale stage with Rosena, the Sure team in Burton & Littleover eased us through the whole process with care and attention, responding to and dealing quickly with all our communications. Really, they couldn't have been more helpful, and I'd certainly recommend them to anyone selling a home in the area. Thanks!

Christine · 23 June 2018

★★★★★ 5/5

Google

I have nothing but prays for they guys. They have been fantastic, from the first phone call to conferming the booking and then texting to hope everything goes well. We visited a house and Katie Bradey who showed us around was nothing but polite and understanding, my disabled friend was grately appressiative of Katies understanding of her situation and being apologetic over not being able to except her benefits as an income, which is so much better than she has felt with others we have spoken to. We even had a phone call after to ensure everything went ok and to see how we felt about the property. The level of customer care has been second to none. In conclusion these guys will be one of the first I will refer anyone to when looking for a home not just a house. Heres to hoping they can find is something :)

Charlotte · 23 June 2017

★★★★★ 5/5

Google

Connor Lamb did an excellent job letting me my new apartment. Was always avalible and had quick solutions for any problems

Joseph · 22 June 2023

★★★★★ 5/5

Google

Since using services of Surelet Derby from August 2013 ; I have found them to be excellent at providing a truly professional as well as friendly all-round standard of service. All staff have always been caring and supportive of my personal and family's particular needs, taking care to provide us with best property available. When finding recent suitable property, my wife and I were most appreciative of the prompt and most respectful manner of dealing with us. Many thanks to all staff at Littleover branch and Burton!

Ishtiaq · 24 June 2015

★★★★★ 5/5

Google

We did our first virtual tour with Robert Blakeman who was so patient as we had some technical issues and answered as many of our questions as he could. He responded over email very quickly and was professional throughout.PositiveResponsiveness, Quality, Professionalism

Bethany · 22 June 2020

★★★★★ 5/5

Google

Very efficient team offering an extremely professional service, highly recommended if you're looking for a property in the area.

Tonyphillips33 · 22 June 2023

★★★★★ 5/5

Google

We sold our property through surelet and tge service from Sophie Marcer was the best we have experienced! Regular updates and helped till the very end. 100% recommended.

Nazreen · 23 June 2018

★★★★★ 5/5

Google

Excellent service from Jessie and everyone at Sure Sales. They've been top class.

Andrew · 24 April 2025

★★★★★ 5/5

Google

We can’t stress enough how good experience we have with Sure . Camille Hoskins and the whole team were very helpful and understanding . Amazing service !

Dorota · 22 June 2022

★★★★★ 5/5

Google

Just wanted to say that the guys over at Surelet, James Norman and Sophie Barley, have made our move and the whole process streamlined and stress-free. The continual support they also provide with any issues are super efficient. Thanks guys!

Gavin · 23 June 2019

★★★★★ 5/5

Google

I’ve recently had a viewing from Rob and Jess and the service was really good. Jess seems to know what she’s on about, Rob does well on his viewing, he showed me where every room was. Thanks.

Richard · 22 June 2020

★★★★★ 5/5

Google

The absolute best customer service! Very friendly & the willingness to help guide you through your process is unmatched. Very grateful. Would definitely recommend Sure Sales & Lettings!

Cassandra · 25 August 2024

★★★★★ 5/5

Google

Really good service and a good team as well I appreciate that. recommending for everyone.thank you

ARUN · 22 June 2023

★★★★★ 5/5

Google

Spoke with a young chap earlier today, I forgot to give a review, but he was very knowledgeable and made me giggle a bit too, recommended this place 10/10.

Jase · 26 July 2024

★★★★★ 5/5

Google

Fast and reliable company. Kash was a great help to us. I trust his service 100%. He has some excellent customer skills. Super role model.

Manpreet · 23 June 2017