Anwyl Homes Burscough reviews

★★★★★ 5/5

Trustpilot

A great team of people who have been super helpful during the purchasing process

Alex, Helen and Sarah at the Fairways have been incredibly helpful during the purchasing our new home. They regularly keep in touch and have been nothing but super informative and crystal clear in terms of spec, time frames etc. Very professional, polite and welcoming, couldn’t of asked for a better team of people to approach and help us with the purchasing process. You are doing a brilliant job. Now were moved into the home, very pleased with the after care. Issac has been amazing and keeping on top of our few snags (we had less than 10).

Mr · 9 November 2022

★★★★★ 5/5

Trustpilot

Well built homes" Anwyl Priory Gardens

My experience with Anwyl Homes has been excellent.The house is great and finished to a high standard, good quality fixtures and fittings.I have been in my new home for just over a year and have had a few snags, but most are now fixed, no issues with getting them reported and dealt with. The whole process was very smooth from start to finish, and I have to thank Steph from the sales office for this, she really was and still is very helpful and nothing is to much trouble. Would definitely recommend Anwyl homes :)Thanksfrom Paul

Paul · 24 October 2022

★★★★★ 5/5

Trustpilot

Very happy

I reported faults with my back door and internal doors - technician Richard Nelson was sent out to take a look.Richard was incredibly friendly and did an amazing job. Went above and beyond to look at other smaller issues he noticed without me even having to ask.Please pass on my thanks to Richard.Jonny

Jonny · 16 August 2024

★★★★★ 5/5

Trustpilot

The Fairways, Handforth

We are delighted with our new home on the ‘Fairways’, Handforth! All snagging issues have now been addressed … some taking longer than others … but we got there in the end! Grateful thanks to Isaac for his help and perseverance in organising all the necessary tradespeople. His customer care has been excellent. The Sales Team were great! Helen, Alex, Sarah and Will were always helpful and made themselves available, answered all our questions and kept us informed of progress throughout. We especially appreciated the video from Will, along the way, of our house taking shape! We are mindful that the purchase of a new house is not without snags but the response to our requests was always courteous, kind and proactive.

Helen · 21 October 2022

★★★★★ 4/5

Trustpilot

I'd recommend Anwyl Homes!

I bought my new build house from Anywl at Winnington Place in December 2021, this was my first home and I was very pleased with the level of service I received from the sales team. Kelly in particular was extremely helpful and guided me through the whole process, she was friendly and approachable and kept my best interest at heart which isn't something every sales person does.I moved in over the Christmas period and immediately found that the site team were equally helpful. The house is lovely and finished to a good standard, yes there are snags but nothing that you wouldn't expect with other builders and nothing that isn't fixable. Phil and Keith were great when it came to reporting the snags and arranging for them to be sorted, even mucking in and doing a few themselves! Both of them continue to check in that everything is okay with the house now that the initial snagging list is complete and they are very friendly and hardworking. I'd happily recommend Anwyl Homes to somebody else and I'm very satisfied with my home.

Rebecca · 13 October 2022

★★★★★ 5/5

Trustpilot

Cooperative and professional; Mill Green , Warton

I was a little unsure about buying a new build property, as there is often bad press surrounding developments, however I was impressed by the standard of fittings and workmanship at Mill Green, Warton, and completed my purchase, on schedule, in June. There were inevitably one or two snags, but these were dealt with courteously and efficiently by the site managers, Mike and Chris. The whole work team there have been nothing but helpful during the entire process. Thank you for making a potentially stressful time seamless.

Christine · 12 October 2022

★★★★★ 5/5

Trustpilot

Fairways, Handforth

We picked up the keys in May '22 after a few lapsed completion promises due to solicitor failures and money transfers, never at any time did we feel that Anwyl would pull out of the sale. The sales team remained patient and attentive throughout, providing confidence at every step. Having handed us over to Gaz and team, once the purchase was complete, the care and willingness to provide good customer care didn't stop there. We found Gaz to be accessible and thorough throughout and very patient working around our business hours to complete the snagging. A friendly face and good communicator, a worthy asset Anwyl.....

Greg · 11 October 2022

★★★★★ 5/5

Trustpilot

Paul was very friendly and helpful

Paul was very friendly and helpful! Explained the issues well and worked very quickly, he also ensured everything was back to how it was before.

Claire · 20 May 2026

★★★★★ 5/5

Trustpilot

We have just got our keys for our new…

We have just got our keys for our new home at the Fairways. I cannot recommend this team enough! From the beginning the help and communication from Helen Sarah and Alex was first class. Having bought off plan there was obviously a long wait for our house but our every question was answered at every step of the way. Will joined the team later and is a huge asset. He proved to be an efficient and calming influence when completion loomed with an answer or action for all my queries. Gaz the site manager is so efficient and approachable. He talked us through every aspect of our new home and quickly rectified a couple of small issues we identified. Thank you to you all!

Mrs · 27 September 2022

★★★★★ 5/5

Trustpilot

Excellent service and build

We purchased a property on the Croes Atti Development.From our first conversation with Angela in the sales office through to completion and even a month on the service we have received has been excellent. Always putting us first and keeping us regularly update with progress of the build, through to completion. Angela and Lauren are a credit to the Anwyl team.Then onto the house, I've been previously told Anwyl build good house, well now I know they build excellent houses, with a very good spec. We have had very few snags but Steve and his team, have worked to get them completed.A big shout out ot Steve, who has regularly field my random questions and always given an experienced answer, also a credit ot the Anwyl team.Not that I'm planning on buying another new house, I would denifately buy from Anwyl again. This is how houses should be built but rarely are.

Gavin · 24 September 2022

★★★★★ 5/5

Trustpilot

Anwyl homes Mill Green

I have recently bought off plan a Anwyl home at Mill Green Warton. I have to say what a trouble free experiance i have had, the sales team are excellent promising nothing they couldn't deliver, even bringing our completion date a week earlier. Once we moved in I hired a professional snagging company who prvided me with a list of snaggs, which turned out to be very little given its a new build. The site management team Chris & Mike went above and behond and dealt with everything faster than expected they are a credit and a valuble asset to Anwyl homes. Keep up the good work because it realy makes the stress of moving into a new build enjoyable, and i am sure customers apriciate your hard work even though sometimes not saying it. Well done from Roy & Wendy

Roy · 22 September 2022

★★★★★ 5/5

Trustpilot

Peter and Richard did a wonderful job…

Peter and Richard did a wonderful job today, they were polite and courteous. Peter kept me in the loop with how the project was going and made sure I was satisfied with the result. Further more he ensured me about the general process and next steps.

Michelle · 21 November 2024

★★★★★ 5/5

Trustpilot

Lee Ashworth Plumber

Lee Ashworth went above and beyond ensuring the job was completed in full, very courteous and professional service thank you. Lee pointed out that the damage done by the leak will need to be corrected by a decorator and will forward the recommendations on for me I consider this excellent service.

Friend · 2 September 2024

★★★★★ 5/5

Trustpilot

New Home Victoria Mills

Moved into my new home, Anwyl development at Victoria Mills, the end of March 2024 and the whole process from purchase to moving in has been very smooth. Having identified some minor snags within the first few weeks, Isaac and team have been very responsive arranging these to be rectified efficiently and all at once with minimal disruption.

Julie · 29 April 2024

★★★★★ 5/5

Trustpilot

Fantastic job by Peter

It has taken quite some time for Anywl to address the remedial issues, but that is not the focus of this review.Over the last couple of days, Peter Gidfdins has been addressing some of these issues and I have to say that the quality of workmanship has been outstanding. Very please with the work he has carried out.

Robert · 25 April 2024

★★★★★ 5/5

Trustpilot

A job well done

We can’t thank Gary, the site manager, at Anwyl homes enough for helping with the snagging and making our house a home. Gary is a friendly and genuine person who really wants to help. He has helped us from the move in day to the final snagging phase. No job is too much, he’s always willing to find solutions to help resolve problems. My mum has lived alone in my house and having Gary pop in has helped her settle in to the area . His team are very professional, timely and friendly. We believe that he will still help out if anything else shows up in the house. Thanks for all you have done Much appreciated! Lynda and Lyndsey

Lyndsey · 18 August 2022

★★★★★ 5/5

Trustpilot

Great Service at The Fairways Development

We recently bought a beautiful house on The Fairways development, and have been living here now for 4.5 months.Throughout the sales process; Helen, Sarah and Alex were very helpful in providing us with answers to our many questions. They were extremely supportive, understanding and calming at a time when we were dealing with stressful situations outside of our control, for which we are truly grateful.When we moved into the house, we did notice some differences between our house and the perfect show home, "snags". The overwhelming majority were small cosmetic issues, with just a handful of larger issues. As much as we would have liked everything to be perfect on day 1, we appreciate that the builders are human too.What mattered to us at this stage was for Anwyl to accept and correct the snags as quickly as possible. It's with this in mind that we can honestly say that both Gaz, Site Manager, and Will in Sales, have done a fantastic job in ensuring that these small snags didn't taint the positive experience of buying a new home.Gaz has been fantastic. He's been in constant communication with us regarding arranging different trades to come and carry out work. He ensured that the larger snags were resolved as a matter of urgency and shortly after sought about getting all of the other issues resolved. We've enjoyed a nice rapport with Gaz, he's always friendly and happy to help.Will joined the Fairways after we moved in and we're so glad he did. If we need support on an issue, or need to coordinate with site, he takes responsibility and swift action to ensure that we are happy.Overall, we're very happy and would recommend Anwyl to family and friends.Dan and Becky

Daniel · 18 August 2022

★★★★★ 1/5

Trustpilot

Look for another new build

Here is exactly why Anwyl get 1 star. Please see a quote of the head of customer services."As requested, to confirm what was stated at our meeting, at Anwyl Homes we do not pay compensation to our homeowners, choosing instead to focus on putting right any issues identified. We also do not pay goodwill gestures if we are able to complete the remedial work required. We are obligated to treat all customers fairly and by that ensure that we follow our own procedures consistently" This means they do the bare minimum required.Poor poor customer service, something I have highlited to regional execs. It is sad when you have to go to the Consumer Code for an apology.

Ian · 1 August 2022

★★★★★ 5/5

Trustpilot

The Oaks - amazing team!

Buying a home on The Oaks and have had excellent customer service from Carol since the start.Carol has helped arrange times for me to see the show home, kept in regular contact as to release dates and has been extremely helpful in keeping things on track.I have exchanged contracts on my new Lymm and Carol is keeping me up to date.Nothing has been too much trouble.I also viewed some other homes at a nearby site and the difference between the support offered by Carol and those at a rival site was part of the reason for choosing this property.Also a mention to Nigel, who I have also dealt with on occasion and has been nothing but helpful.Overall I couldn’t be happier with Carol and the team at the Oaks. Now just to make all the final choices and the long wait until it’s ready - but I am sure I will be kept well up to date!

Amanda · 25 July 2022

★★★★★ 5/5

Trustpilot

Great customer experience so far

We have not yet moved in to the property but so far the service has been excellent. Carol at ‘the oaks’ development in Ellesmere Port helped us quickly take our chance to secure the new build property we really wanted, due to her very friendly and highly professional work. She has supported us through the process and kept us on track. We can’t wait to do our site visit to get a sense of our new home and garden plot. Thank you Carol!

Neil · 23 July 2022

★★★★★ 5/5

Trustpilot

Gaz is amazing!

I've had zero experience previously with purchasing a newbuild home and wasn't sure what to expect (having been filled with horror stories of awful newbuild experiences from friends!). The team have been really fantastic and supportive. Helen and Sarah were friendly and helpful throughout the purchase and kept me regularly updated with the progress of the build. Anwyl's shining star though has to be Gaz, who has been so proactive from the day my daughter and I moved in. He clearly has high standards for the quality of the work performed by his team and has given his care and attention to each item on my snagging list. My hob stopped working the other day and he came straight round to check out the issue and brought some over to fix it that afternoon. On the day we moved in (having had a few conversations with me about my 4yo daughter and me mentioning she loves fairies) he arranged for a letter from 'the anwyl fairies' to be waiting in my daughter's new bedroom, alongside a big unicorn balloon. My daughter was thrilled and it was such a lovely touch given how busy he must be managing the site. I really appreciate all he has done to ensure that the transition into our new home has been as seamless as possible. Give that man a raise!

Lizzie · 19 July 2022

★★★★★ 5/5

Trustpilot

Winnington Place

I reserved my property at Winnington Place in August 2021, with my property due for completion in November. The sales team, Marie and Kelly were so helpful, they kept me up to date of the build progress, answering any queries I had along the way.The house was completed on time and when I went to the house demonstration, I was so pleased with everything, all the finishes are completed to a high standard.Unfortunately, a week after moving in, I had a significant leak from the en-suite, which resulted in the whole of the downstairs being flooded. This was due to a faulty pipe. Within the space of an hour, there was a whole team clearing everything. Luckily, there wasn’t much damage. Keith and Phil, the site team were so quick in rectifying everything, making sure all the works were done before Christmas, constantly checking everything was ok. I think it was how it was dealt with afterwards was the important thing to me and the whole team were amazing. The site team really take pride in their work.I’m so glad I bought here, after looking at so many new build developments. I know I made the right decision!

Kerry · 2 July 2022

★★★★★ 1/5

Trustpilot

Dangerous Electrical Installation

We moved in to our Anwyl home 3 years ago (Hawarden, North Wales), we lost count of the snags over the first few months- Sockets with no wiring behind- Boiler wired back to front - Painting / Plastering disgraceful - Fridge & Freezer not connected on handover - Connections for sky dish on the wrong side of the house I honestly could go on and on, however the worst was uncovered this week….We had Octopus Energy out to fit a new electric smart meter, their engineer identified in minutes a major electrical fault. This was a “live-neutral reverse” & was EVERY socket in our house, he proceeded to switch the power off & highlight how dangerous this was. We had Anwyl’s electricians back to fix that day, however waiting on a full survey.This error & incompetence could of killed someone in or visiting our property. There is no electrical certificate that Anwyl can provide so they have handed the keys over not knowing if this property was safe. We have young children & the thought that they could have been killed is horrendous. I haven’t even received a satisfactory response from Anwyl, in fact they said to “reassure me, the council wouldn’t have signed off building regulations without a certificate”…. Whilst this is also under investigation at Flintshire County Council, feel this should be highlighted as wide as possible. Too worried about profit rather than the quality & more importantly safety of your buyers. Absolute disgrace** adding to this following the reply to say no I haven’t had a satisfactory response from Anwyl & no copy of the electrical certificate has been located as yet… interestingly other houses on our street have started receiving emails about completing an electrical check so not sure due diligence was taken. (Our smoke alarms could also have been impacted - another hazard, but as a “goodwill” you have offered to sort…. Goodwill to sort the mistakes created by your contractors!!!”

Jennie · 30 June 2022

★★★★★ 5/5

Trustpilot

Anwyl at Croes Atti - fantastic!

So we had to leave this review as part of our journey so far because we need to share how amazing the Anwyl team have been. This is our second Anwyl home and we can honestly say, we wouldn’t buy from anyone else. Not only are they beautiful, modern homes but Anwyl as a business know how to do it right. Buying a home is a HUGE life experience and quite frankly it can be quite daunting at times….but the team at Anwyl that we’ve had the pleasure of dealing with have made it simple, straight forward and most of all….exciting!! We literally cannot wait for our new home to be built and we have to give a huge shout out to Angela at Croes Atti. This lady is a wonderful person…she’s been there for us from day one of reserving our plot on early bird. We’re moving back to the area for family reasons which have been a very sad time for us as a family, and the decision to find another home so quickly after buying our Kingsley last year, was not made lightly. Angela has literally hand-held us the whole way by keeping us informed, getting in touch when she said she would, managing our expectations and basically sorting everything out with speed, efficiency and most of all with care. She’s absolutely brilliant and we couldn’t have done all this without her. We’re now well on our way to owning our dream home and what started out as what we thought would be a hard road ahead, has been smooth running and EXCITING!!!! So thank you Angela and the Anwyl team….we will post another update review as we get nearer to owning our beautiful forever home :-) x

Michaela · 28 June 2022