Anwyl Homes Burscough reviews

★★★★★ 5/5

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Anwyl Winnington

Can’t thank Scott & Keith enough for the constant excellent customer service from the day we got the keys. The lads are always on hand to help with anything and have done the snagging list very quickly and professionally leaving me with no issues. We have had a great experience and can’t recommend Anwyl enough. Thank you so much

Mia · 30 September 2024

★★★★★ 5/5

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Extremely happy with our new Anwyl home

We received the keys for our new Anwyl house at Lawrence Gardens almost a month ago. We are absolutely delighted with our new home and would like to thank all of the Anwyl staff involved with its purchase and construction. Debbie from the sales team sold us the house and thereafter Sarah saw us through the entire process, keeping us regularly updated until we received the keys. They were both extremely friendly, helpful, knowledgeable and efficient. Mike and Pete, the Assistant Site Managers, delivered a well-constructed building and we have been struggling to produce anything other than a very short list of minor snags. We would particularly like to thank Pete who still calls on us every few days to deal with very minor issues and just to make sure we are happy with our new home.

Paul · 26 July 2023

★★★★★ 5/5

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Victoria Mills - Bretton

Looking back to when I moved into my new Anwyl home at Victoria Mills in December 2022 I never imagined I would be here over 7 months later posting a 5-star review. One should expect a whole list of snags to sort out on taking the keys to a new build, but I was faced with the wrong kitchen, scratched windows and ducting to the extractor fan in the wrong place on top of everything else. Stressful times indeed! Initially things moved very slowly in putting things right, however a change in site manager in March saw a marked improvement. Isaac and his team have significantly improved relations with homeowners in getting problems sorted out promptly and to a high standard. Isaac goes the extra mile and regularly calls by to ensure the snags are done to a high standard. Now things are finally finished I am delighted with my new Anwyl home and give them 5 stars mainly due to the intervention of Isaac.

Tom · 25 July 2023

★★★★★ 5/5

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When I first visited the site back in…

When I first visited the site back in December 2022 I was impressed with the sales team, Gyllian and Lauren were very helpful. They made sure I understood all the details and that the house would be to my liking.I got the keys in March and met Isac. As to be expected with a new house there were some snags, a scuff here and a wrong colored down light there. Isac took all these issues on board and dispatched his team to fix! He even offered to water my lawn! An interesting fact about Isac is that he loves to go riding horses at the weekend. He better be careful not to fall off!

Paul · 21 July 2023

★★★★★ 5/5

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An Evesham in Victoria Mills

We moved into our new Anwyl home at the end of March 2023 in Victoria Mills. To be honest, we had a pretty rough start with Anwyl & 6 months ago, I’m not sure I would have recommended them but it’s got better since! The sales person we dealt with at the beginning left half way through and we found there were a lot of things promised to us by him that couldn’t actually be delivered. We had the offer on our house fall through and it was an extremely stressful time. The journey definitely got better when Gyllian joined the Victoria Mills site and it was a breath of fresh air to deal with her vs the people before. Her and Tom in the end were great. When we got our keys, we were really disappointed with the finish of our home on the inside after waiting 9 months to complete. There were a lot of things wrong and a lot of things that needed to be redone but we met Issac the site manager when we moved in and he has been great ever since. Anything that needed to be fixed or rectified, was completed asap and all the trades people that have been in since have been great especially Andy! It’s just such a shame it wasn’t handed over to us at the top quality we were expecting as it’s not easy having workers in and out all the time but we can’t fault the work that has been done since so thank you for that!! We’re settling in nicely!

Nicola · 19 July 2023

★★★★★ 5/5

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Perfect Company to buy a new build with!

I own a new build house on the Anwyl cross fields site, it is a Hartford type house model. My parents also own a Hartford on the Lawrence Gardens site. I have been in the house for a month and I am loving every minute of it. The support I have received from the staff has been great. Debbie was very helpful when going through the sale process and went through everything thoroughly. Ian the site manager has been amazing and has been helpful whenever I have had any questions or any issues whatsoever. The staff at Anwyl genuinely care about the houses they build and ensure that they are of the highest quality. The houses they build are definitely worth buying and I would recommend them to anyone who is looking to buy a house.

Will · 12 July 2023

★★★★★ 5/5

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Really impressed!

Isaac is the go-to guy! After a significant delay with the build and concerns about paid ‘extras’ and potential snagging, I have to say we have been massively impressed with the after-sales experience. Lauren completed our house demonstration with kindness and professionalism. She then introduced us to the site manager Issac and that is when our faith was restored in Anwyl.Although our snag list was relatively small, all have been rectified with speed and care - we have genuinely appreciated Isaac’s friendly demeanour, attention to detail and ability to get jobs completed swiftly. All the trades on site are really lovely, respectful and reliable. Any remaining jobs have been finished to a high standard. We are now really settled and happy in our Anwyl home (Euxton - Victoria Mills).

Rachael · 11 July 2023

★★★★★ 5/5

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Snowdon

We purchased a Snowdon in April and have been delighted. The quality of the house is fantastic and exceeded our expectations.We did have several snags, and the house's cleanliness when we exchanged was poor. Additionally, we did have to remove a considerable amount of debris from our garden (Bricks, paving slabs, bags etc.).However, our site manager Isaac ensured each snag was promptly resolved. Isaac has been very proactive since we moved in regularly checking that everything is going well. The level of service from him has been fantastic. Additionally, all the site teams that have been in the house have been exemplary. I would highly recommend Anwyl Homes.

Paul · 11 July 2023

★★★★★ 5/5

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Firstly let me sing the praises of our…

Firstly let me sing the praises of our Site Manager Firstly let us sing the praises ofKeith Best at our Winnington site in CheshireWe have had 5* customer service from him.He’s so helpful and considerate and always gets any problems sorted ( not that there have been many) no job is too small for him to sort out or do himself considering overseeing the site and other issues that come up.So all in all 5* to KeithYou ask for the date of experience all I can say Keith has been there and available at handover of our new home to present date Thankyou 😊

Susan · 6 July 2023

★★★★★ 5/5

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Anwyl team go above and beyond at Dalton Fields

All Anwyl staff have been friendly, approachable and professional from our first contact with the sales team, Jason and Sarah, through to the site managers, Elliott and Gaz. All snagging issues were followed up promptly and contractors were also friendly and efficient. The painter and decorator, Dean, deserves special mention for his friendly and positive approach. We had a few problems identifying and resolving a plumbing issue. The issues were down to the contractor's installation and poor response to snagging concerns. When we flagged followed up with Jason and Gaz they were quickly resolved. We think our experience has been good because of the people still working on site. Whilst we have flagged any issues with Customer Services, who have resolved the majority swiftly, it has been our relationships with the on-site team which have been most valuable. They have gone above and beyond to make our move successful.

Jon · 29 May 2026

★★★★★ 5/5

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Anwyl Handforth - Customer Feedback

We bought a house on the Handforth development (The Fairways) and moved in at the end of March.The sales team were initially slow at responding and communication was poor at the start, however closer to the completion date the sales assistant was replaced and the new sales team are much better and responded in a timely matter. Following moving in Gareth Foster and Joe Turano have been communicative, quick and diligent, even noticing snagging issues we did not. All the snagging issues were resolved promptly, and we have found all the workers respectful and courteous when coming to complete the works. Gaz and Joe went above and beyond even helping arrange a few other items that we wanted done around the house and garden which saved us a lot of time and hassle. Generally the purchasing experience was straightforward and stress free, and the after care team from the site managers has been excellent.

Ross · 30 June 2023

★★★★★ 5/5

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I purchased a home from Anwyl Homes a…

I purchased a home from Anwyl Homes a few months ago and the process was very smooth with virtually no hiccups from the sales team (Helen and Sarah were very helpful). Everything was dealt with smoothly and swiftly.Since moving into the property the on-site staff Gaz and Joe have been extremely helpful, caring and very professional. They go out of their way to ensure everything is done correctly and to a high standard and are always looking to improve any aspect of the property without even having to ask them. I can only say good words about the service I have recieved from them especially since this is my first property purchase they have given me good general advice without feeling rushed or ignored. I couldn't have asked for a better team to make the process easy for me.

AC · 21 June 2023

★★★★★ 5/5

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We purchased our house on the Fairways…

We purchased our house on the Fairways estate in Handforth in March this year, with the intention of setting up a supported living arrangement for our son and two other adults with disabilities.Anwyl Housing have made the potentially stressful process of buying a house as straightforward as possible. The sales staff have been extremely helpful, and have kept us fully informed at all times.The quality of the build is very good; we are very impressed and delighted with our new house. There were obviously a number of snags which needed addressing, but the site foreman Gaz, along with Joe, could not have been more attentive. All of the snags have been successfully attended to, and Gaz and Joe also very kindly completed a few additional tasks for us.Overall, we have found the whole process of buying a new build property from Anwyl reasonably stress-free and straightforward, and would recommend them without reservation.

Trevor · 19 June 2023

★★★★★ 1/5

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Anwyl Homes, not for me!!!!!!

I’ve been in my new house at Mill Green Warton for nearly six months, we’ve had umpteen snagging jobs which you can expect on a new build, the problem is they take so long to get resolved and when they do the workmanship is atrocious .Ive been waiting for a new garage roof which has been an issue since March, along with other major issues such as a bung being left in our main drain blocking the drain for several houses, this meant my lovely back garden had to be run over and dug up to access the drain quickly and this meant there digger had to come through my back fence to the garden,the grass which was relaid because the digger ran over it has been replaced by a poorer quality of grass and the lawn is now uneven due to the digger going over the garden.There is also light switch in the wrong place in our hallway but I was told by an embarrassed electrician “ it’s on the plans” all this (and more) making my experience of Anwyl homes a miserable one.The flooring that was put down in the hall and kitchen was put down the wrong way, we out of frustration just said leave it, some of the tradesmen who have worked on this estate should be ashamed how they have left some of our homes, the paint work is a disgrace, our outside back door has just undercoated on it for months, the brick work on the post at the front of our house crumbled and came away with the touch of a finger, knowing what I know now would I have purchased from Anwyl homes a definite no, would I recommend Anwyl Homes to any future buyer, never stay well away you have been warned.I have text/wattsapp messages sent to management with timescales of how long jobs are taking, again I invite Anwyls Senior managers to come round I’m quite willing to show them everything.PS - Anwyl homes have asked me to go into more details of this review, I hope this update helps them, Anwyl feel free to contact me anytime.

Paul · 19 June 2023

★★★★★ 5/5

Trustpilot

Excellent customer care

Excellent customer care from Gareth Foster after moving. There were quite a few snagging issues, but Gaz was very responsive and helpful in getting things sorted.We had multiple build delays amounting to three months in total, which caused a lot of upset and expense, and initially there were a lot of snagging issues, which have taken a while to clear, but Gaz was great in arranging fixes, and went the extra mile by sorting skips for rubbish disposal and other things, which was much appreciated.5 stars for the customer care from Gaz and Joe Turano, as well as the sales team who were very helpful.

GB · 16 June 2023

★★★★★ 5/5

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Very pleased with Alexandra gardens Anwyl homes

Thanks to Jason and Jan at Alexandra Gardens really great buying experience. Compared to other new builds the quality of the Anwyl homes and overall finish in my opinion is suerb, nothing was a problem for them, very pleased with everything from start to finish thank you very much. I would recommend Anwyl 100% many thanks

Ta · 5 October 2024

★★★★★ 5/5

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Isaac, Victoria Mills

Got the keys to our new house a few weeks ago. There were a couple of small snags which I was initially worried about... Then I met Isaac. What a man. Nothing was a problem for him. He listened to my concerns and made sure every thing was tip top. He is an absolute building site super star. If only every one was like him. 5 stars, would have been even more if it was an option. Thanks Isaac, you have been amazing.

Paul · 4 May 2023

★★★★★ 5/5

Trustpilot

Top marks for build/snagging team - Nil points for sales/service team

I initially thought I was writing a review specifically for Lee who did some snagging today, he was great, very helpful and professional and clearly wanted to do the best job possible, would highly recommend. Thank you Lee!The 5 stars are for the building/site team who have all been amazing, great guys and all very professional. The Sales and customer service (non existent) front end teams (I did not speak to anyone in back office so don’t want to tar them unfairly) are shockingly bad, there are too many examples to write to explain why I spent most part of a year stressed and in tears many times (and I’m not a crier). The house and site workers are amazing, I’m very happy with my home and no majors issues thus far, minor issues dealt with with no hassle. Would I buy Anwyl again? No, I couldn’t go through the stress of having to deal with the sales office again.

Ms · 21 April 2023

★★★★★ 5/5

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Richard Nelson, Lee Ashworth, Josh & Chris Appleton

Richard and Josh were really great. They were keen to get our issues resolved and we're very helpful & thorough. Thanks very much.Josh also assisted a few weeks ago with our bathroom and had the same positive attitude during that appointment. Thanks again Josh.Chris Appleton came to fix our gate. He was very helpful and couldn't do enough for us. Thanks Chris! Lee Ashworth also attended to fix several things in the kitchen. Thanks so much Lee!

Charlotte · 14 July 2023

★★★★★ 5/5

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Always the best technician :)

Lee is always a very professional and polite technician. He provides high quality service.

Vivian · 12 September 2026

★★★★★ 1/5

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Not so great after all...Infact it gets worse by the day

Update - Further to the below the door has eventually been fixed. HOWEVER - I am still waiting on them fixing an issue with the bathroom that has the risk of backflow - this was emailed to them 3 weeks after I moved in a full snagging report was sent to them. They are now claiming it was never logged and as I'm now out of warranty they won't address it. I've sent them the email with the snagging report but this again shows the poor level of customer care - if you are buying from anwyl I fully recommend an independent snagging report and make sure everything is fixed within 4 weeks don't let it go beyond that and have to deal with 'customer care'Update - Beware of Customer Care - after the 4 weeks builder review its shocking!! They don't reply to your emails - from the moment we moved in our side external door has never closed properly catches on the frame - 2 years later after an anwyl technician and some one from IG Doors coming out to the property the issue is still not fixed. Door was supposed to be getting replaced anwyl rocked up the other day to fix but didn't have the door - apparently it was supposed to be delivered to the property address. No communication from customer care to advise this was happen and no email from anwyl since to apologize for the mix up! Door tuned up today but still no communication from anwyl after I sent an email raising a complaint! The builders and technicians are lovely but Anwyl customer care really lets them downGreat experience overall - Lorraine has been great, keeping us up to date on the build to helpful advice on our options (karndean flooring in hallway was an excellent shout - if we had gone with carpet it would already have been ruined 🤣) Issue with spacing for washing machine and tumble dryer was promptly resolved. Site manager and his assistant were great at meet the builder meetings and home demo! So informative and dead friendly! We love our new home!!

Anon · 13 April 2023

★★★★★ 5/5

Trustpilot

Issues resolved!

We've had a couple of issues with both the front door and side/back door but Anwly have resolved the issues, the guy who came to rectify the lock knew exactly what he was doing and knew exactly what he was talking about, he said previously he was a locksmith think his name is Lee Ashworth? Thank you Lee.

Dp · 15 August 2024

★★★★★ 5/5

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A pleasure to deal with !!

From the initial sales visit with Gyllian to completion and beyond with Isaac the site manager, the process of purchasing a property on Victoria Mills in Holmes Chapel has been a communicative and collaborative one. Isaac is a perfectionist and very efficient at getting any issues sorted. A pleasure to deal with !!

Hafwen · 1 November 2024

★★★★★ 5/5

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Great Customer aftercare

Anwyl Customer Care quickly resolved an issue with cracked tiles in our bathroom and the plumber, tiler, and Customer Service Technician were brilliant on the day. They were considerate and friendly and did a fabulous job. Special thanks to Paul Higham, Customer Service Technician for making sure our bathroom was left like new and arranged for the plumber to come whilst he waited to carry out the necessary work.

Sarah · 17 January 2024