5/5
We had a great time with Sophie being shown round, she was very helpful!
Agent replied · 22 August 2026
Dear Robert Thank you for your lovely review! The team at Seymours Burpham and Merrow

Trusted Agent profile · Burpham, Surrey
★★★★★
232 reviews across 1 platform
5A London Rd, Burpham, Surrey, GU1 1YP
Part of Seymours, see every office.
Seymours's office in Burpham, Surrey, at 5A London Rd, is rated 4.9 out of 5 across 232 reviews on 1 platform, including 232 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Seymours won in 2026.
The Trusted Agent 2026 results for Seymours, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Burpham office, from every platform, shown as written. First names only.
5/5
We had a great time with Sophie being shown round, she was very helpful!
Dear Robert Thank you for your lovely review! The team at Seymours Burpham and Merrow
4/5
Emma was good and patient showing us the properties during the viewing. Very happy with her.
Dear Umesh, Thank you very much for your kind review! The Team at Seymours Burpham and Merrow
4/5
EDIT: With Seymours having responded below, it's worth noting that the management of the branch have changed since I purchased the property, and that they phoned me after seeing this review to apologise and to ask for ways they could improve in future. Off the back of that experience I would be happy to consider going through Seymours again as the new management seem quite serious and dedicated about improving their service, and willing to listen to feedback, which I think is reassuring that my experience will prove to have been a one off. I finally completed the purchase of a property in June, having had an offer accepted in February. A large part of this delay was down to the poor attention to detail by the agents at Seymours. When I viewed the property they were ignorant of some basic details (heating system, parking situation, ground rent, building maintenance arrangements) which other estate agents (such as Bourne) had on hand when viewing similar properties. Despite having made it clear to Seymours that, since the property was a leasehold flat, it was very important that I be able to see the terms of the lease as soon as possible, they dragged their feet in getting hold of it, with the result that the purchase was delayed considerably when my lawyer found problems with the lease, especially with the buildings insurance clause which the seller and Seymours actively misled me about. I still went through with the purchase, after securing a reduction in price and some indemnity insurance, but the purchase took far longer than it should have done simply because of Seymours showing a lack of attention to detail and not having accurate information at the time of viewing and after making an offer. Having viewed other properties listed with Seymours I encountered the same lack of basic knowledge about the properties by the agents (I often knew more than they did, having done basic research such as looking up the EPC certificates beforehand), and I generally got the impression of agents who were only interested in getting an offer accepted for the property and then ceased to be interested in putting the effort in to get the sale actually completed. I don't know how much commission they charged the seller but whatever the commission was it was too much for the service provided.
Dear Mr Potter, Thank you for taking the time to write; we are sorry to hear that you feel you have received an unsatisfactory service from our office. We take our business very seriously and have taken your feedback on board. We deal with numerous sales every month and normally receive glowing reviews. However, we always continuously strive for excellence. We would like to extend our sincere apologies for any inconvenience or frustration that you experienced, As a new manager in the office, I will call you to discuss measures we can take to ensure that this situation does not occur in the future. Kind regards Nolan Dark.
5/5
I spoke to several agents before deciding to list with Seymours Burpham. I found the team to be most realistic and with the best local knowledge. The sale took almost 6 months to complete due to issues with my buyer's conveyancers, but Clive and the team at Seymours kept my informed and eventually the sale happened!
Good Afternoon Alex, We really appreciate the time taken to leave this review, thank you very much. Kind Regards, Team Seymours
5/5
Fantastic experience with Seymours Burpham. They are incredibly proactive and quickly grasp what it is you're looking for. Special mentions to Georgia Ross who has unearthed some wonderful properties to look at and Emma Perry who has done a brilliant job of showing me around them. An excellent team, and I've no doubt they'll find me a new home in no time!
Thank you very much for your review! We're so pleased you've had a positive experience so far. The Team at Seymours Burpham & Merrow
5/5
We were shown around a property today by Sophie, she was very aware with regards to the property and made the viewing very enjoyable. If only all Estate Agents representatives were as good as her.
Dear Frank, Thank you for your lovely review! We're so pleased you had a great viewing experience with Sophie. The Team at Seymours Burpham and Merrow
5/5
This is the second time I have used the Burpham office and I can highly recommend this fabulous team. Everyone in the Burpham office is very friendly , which is reflected in the great atmosphere in their office. Communication is excellent and honest. A particular mention of Andie who pulled out all the stops to get our sale through before Christmas.
Dear Jack, Thank you so much for your positive review and repeated business! We wish you all the best for your new home! The Team at Seymours Burpham & Merrow
5/5
We recently sold a property in burpham and used seymours. I recommend these estate agents as the staff in particular have local knowledge and have a lovely, helpful manner. They have efficiently dealt with the sale. It's a no brainer going with them to sell or buy.
Dear Sarah, We really appreciate your kind review! Wishing you all the best! The Team at Seymours Burpham and Merrow
5/5
Seymour’s organised a lot of viewers to my property and were quick to respond to all my queries. Everyone at Seymour’s Burpham was pleasant and really helpful. I highly recommend them.
Dear Barbara, Thank you so much for taking the time to leave such a positive review. We will be sure to pass onto the team! All the best from the Team at Seymours
5/5
We would like to thank the friendly and professional Seymours team on the recent sale of our property in Burpham. Thanks to Chris and Adam who helped us at the start and many thanks to Clive for his useful updates during the latter stages.
Dear Dave, thank you so much for taking the time to write this review. We really appreciate your kind words and will be sure to pass these on to Chris, Adam and Clive. If we can ever be of assistance in the future, we would love to help.
5/5
We had a full morning with Emma for viewings. As a new couple to the area Emma couldn’t be more helpful and knowledgeable about every house we viewed and the area. Couldn’t fault our experience with her!
Dear Sarah, Thank you for your kind review! We're so pleased Emma could help you get to know … More
5/5
Sales chase Clive Gee was absolutely amazing. Kept us informed and if he didn’t have an update would still make contact. He made us feel like we were the only customer he had. So impressed with seymours from the start that I recommended them to someone else and they also have agreed to their professionalism.PositiveProfessionalism
Thank you for your feedback Brenda! We take communication incredibly seriously and are so glad we could help you!
5/5
It's common knowledge that buying/selling/moving home is one of the most stressful things that we do but the lovely people at Seymours Burpham make the process as painless as possible! They genuinely seem to understand how frustrating and stressful it can be and do everything they can to help smooth the experience. Tracey has been wonderful, keeping in touch and keeping things moving. I'm very happy with the service.
Thank you for taking the time to write a review. We are delighted to hear of your positive experience with us and pleased you are happy with the service you received. We look forward to helping with all of your future property needs.
5/5
The only part of our house purchasing experience that wasn't painful was dealing with Ellyshia Galbraith from Seymours Burpham. Ellyshia kept us updated throughout the process, helped move things along and chased when chasing was needed. She was always upbeat and positive but most importantly honest and reliable. Seymours Burpham, you are lucky to have someone as good as Ellyshia on your team.
Hey Nicholas, we are really happy that Ellyshia provided an excellent service!
5/5
We met Donna today while viewing three houses and she was exceptional - so friendly and knowledgable. A massive asset to the Seymour’s team.
Dear Rory, Thank you very much for leaving us such a great review! We're glad you had a great time with Donna. The Team at Seymours Burpham and Merrow
5/5
We had a great experience buying our house with Luke from Seymours in Burpham. He was professional, helpful, and always quick to respond. Highly recommend for anyone looking for a professional, trustworthy real estate agent
Dear Dr Hasan, Thank you for leaving Luke such a lovely review! We're so pleased you had a … More
5/5
I used Seymours Burpham for the sale of my house and was very impressed with the professionalism and friendliness of the whole team. Viewings went smoothly and the follow up afterwards when liaising with my purchaser meant that I was always kept in the loop. I highly recommend this estate agent for the sale of your house!PositiveProfessionalism
Hi Annette, There are many facets to selling peoples homes. One of the most important is communication between the agent, the seller and the buyer but also the solicitors to help smooth the process and ensure that the sale gets across the line. Really pleased to hear that you would recommend us and thanks for the review.
5/5
Liam and the team at Seymours in Burpham were excellent during my purchase. Liam understood the urgency for both my family as buyers as well as the vendors urgency. He worked tirelessly to enable surveyors and contractors to gain access to the property and help to keep the solicitors on both sides focused. I would highly recommend Liam And the Seymours team.
Hi Matt, thank you so much for your review. We're so pleased to hear you were happy with our service. We'll be sure to pass on the high praise to Liam. If you ever need anything else, please don't hesitate to get in touch.
5/5
Great communication and support from the Client Relationship Manager who worked very hard to finalise the sale.
Dear Elspeth, Thank you for your kind review! Wishing you all the best. The Team at Seymours Burpham and Merrow
5/5
I have been lucky (or unlucky! :) to work with a few estate agents over the years, and in my experience, Alex Codd has been a fantastic contact point for us at Seymours over the past month. Although our purchase has not gone through yet, I am confident he will do everything to make it happen. Highly recommended.
Hi Ali, thank you for such a wonderful review and recommendation. It's been a pleasure working with you and we hope we'll have the opportunity to do so again in the future.
5/5
Tracey and Alex were extremely patient with us and persistent in getting our move completed despite many bumps in the road. They were considerate with their recommendations and always contactable/approachable. We sold and bought with Seymours Burpham and wouldn’t hesitate to do so again in the future. Thank you.
Hi Sophie, one of our mission statements is "your property partner for life" which seems to be quite apt here! Its been our pleasure to assist with your move and thank you for taking the time to review us.
5/5
I didn't end up buying through Seymours, but it wasn't for lack of trying on their part. Ellyshia was in constant contact, touching base and sending me new instructions as soon as they became available. I have sold with Seymours in the past and highly recommend them, and particularly Ellyshia.PositiveResponsiveness, Quality, Professionalism, Value
Rosie, many thanks for taking the time to leave this 5-star review and for your kind comments about Ellyshia and the team. I will be sure to share your comments on. Thank you once again and if we can be of assistance in the future, please do not hesitate to get in touch. Regards, Richard Stovold, Seymours Burpham
5/5
Seymours at Burpham have been brilliant, professional and so approachable with helping my mother downsize. Clive kept us updated weekly and answered every question/queries we threw at him. The whole team were great. Thank you.
Dear Nicky, Thank you for taking the time to provide us with such positive feedback. We were so happy that we could play a part in helping your mother move on to the next chapter. Clive and the whole team wish your mother all the very best in her new home.
5/5
Very happy with the service provided by Seymours. We've had a difficult sale with several hiccups and delays but we got good communication and support throughout. Clive Gee was very communicative and kept us fully informed throughout the process.
Good morning Simon, Thank you for leaving me the review. The sale process can be delayed due to unexpected issues within the chain, pleased you were happy with my communication and the service you received from the team. Kind regards, Clive at Seymours Burpham
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Seymours's Burpham office has 232 reviews across 1 platform: 232 on Google.
Seymours Burpham is rated 4.9 out of 5 across all 232 reviews, and 4.9 out of 5 on Google from 232 reviews.
Yes. In The Trusted Agent 2026 awards: Seymours, Burpham won Trusted Agent; Seymours, Mole Valley won Platinum; Seymours, Blackwater won Platinum; Seymours, West Byfleet won Gold; Seymours, Cranleigh won Gold; Seymours, Horsell won Trusted Agent; Seymours, Haslemere won Trusted Agent; Seymours, Camberley won Trusted Agent.
Seymours Burpham, 5A London Rd, Burpham, Surrey, GU1 1YP.