Trusted Agent profile · Burnley · Lancashire
Verified
★★★★★
334 reviews across 2 platforms
20 Manchester Road, Burnley, Lancashire, BB11 1HH
Part of Reeds Rains Favsco 23, see every office.
Reeds's office in Burnley, Lancashire, at 20 Manchester Road, is rated 4.7 out of 5 across 334 reviews on two platforms, including 327 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Reeds won in 2026.
The Trusted Agent 2026 results for Reeds, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Burnley office, from every platform, shown as written. First names only.
5/5
GoogleHaving had my property on the market for several months without selling and poor communication from the current agent I enlisted Reeds Rains instead to sell. Julia came out and advised what she would do differently. My property sold in 3 …
5/5
GoogleVery pleased with the quality of outstanding service your company provides. I have used Dawn and Rachel at Reeds reins for the 2nd time and the team are super friendly, responsive and always push to get the best results. Highly recommended company to use. Would use them again and again { customer satisfaction 100%}. 5 Star Service!
Dear Heidi, thank you for your 5 star review, we are delighted you came back to use us again, I will be sure to pass your kind words on to Rachel & Dawn. Kind Regards, … More
5/5
GoogleArranged a few viewings and they were very helpful. Dawn at the office is easy to chat to and polite (I’ve spoken to quite a few snooty agents the last 6 months whilst looking). Person when we viewed the property was polite and did the best …
Hi Ryan, thank you so much for your kind words! Lisa Danylenko, Branch Manager, Reeds Rains Burnley
5/5
GoogleExcellent service on both rental and purchase Down to earth staff and informative when needed, we dealt with dawn and she was brilliant with us
5/5
GoogleReeds Rains have helped me rent out and then sell my property. They are brilliant. Managing everything remotely as I was doing can seem a hopeless task but the friendliness, professionalism and dedication the team put in is …
Dear Jonathan, Thank you so much for your glowing review! We look forward to working with you going forward, both in the matters of letting and hopefully selling. Speak to you soon, … More
5/5
GoogleI listed my property at the end of November, Lisa came to value our house and at the time I was undecided about whether to sell but she couldn’t have been more accommodating and understanding, at no point did I feel pushed or pressured to …
Dear Ashleigh, it has been a pleasure helping you sell your house and get to where you want to be! Thank you for your great review! All the best, Lisa Danylenko … More
5/5
GoogleFantastic service and experience using Reeds Rain in Burnley. Dawn was a pleasure to deal with and kept me in formed of any pending developments.
5/5
GoogleFantastic service from a very helpful and knowledgable team, Phil and Dawn always fantastic! Can’t recommend enough…. They always go above and beyond…
5/5
GoogleReeds Rains fully manage two properties for my wife and I. We deal mainly with Claire Whittaker who is the epitome of professionalism with a friendly manner. Likewise for all other members of staff that we have had contact with.
Hi David, thank you for your kind words and 5 Star review - we look forward to continuing to work together in the future. Kind Regards, Lisa Danylenko, Branch Manager
5/5
GoogleI spoke to a member of staff at Reeds Rains named Andrea on quite a few occasions, she answered all my questions and put my mind at ease. I found her to be very helpful and efficient. Good customer service.
Thank you Nicola , for your 5 star review. I will pass on your kind words to Andrea, Kind Regards, Lisa Danylenko, Branch Manager
5/5
GoogleI've just sold a property through Reeds Rains and they were absolutely brilliant. One of the main things that made them stand out from the other agents that came to see our property was the HUGE amount of enthusiasm they had, which is …
Dear Melanie, thank you for your great 5* review! I will be certain to pass on your comments to Dawn, Kind Regards, Lisa Danylenko Branch Manager
5/5
GoogleI bought a house through reeds Burnley, I found Reeds Burnley employees specially Dawn Stuttered who dealt me in my purchase very professional ,helpful, competent efficient always responded my calls and emails very quickly, will highly recommend anyone wants to purchase property through reeds ,
Hi Shahid, thank you for your positive review! We look forward to handing keys over to you ... finally! Kind Regards, Lisa
5/5
GoogleJust moved house and had the absolute pleasure of having Andrea to help me! She's been more than happy to answer my calls, call me back and just explain everything everything me without hesitation. Shes so nice and attemptive 10/10 for customer service x
Hi, thank you for leaving us a positive review, I will pass your kind words on to Andrea , wishing you all the best in your new home, Kind Regards, Lisa Danylenko, Branch Manager
5/5
GoogleWe had our property for sale with another well known agency for 5 months, had one viewing and no offers. We were sold a great sales pitch and they didn't deliver. Reed Rains sent a letter through asking if we were happy with current agent. …
Dear Pauline Thank you for putting your faith in us to get you sold at a time when you must have been most disheartened. We are delighted we managed to get you sold. … More
5/5
GoogleWe recently purchased a property through Burnley Reeds Rains. From the start of the process Dawn and her colleagues were very polite and responsive. They kept us well updated throughout the process. It isn't easy at the moment with remote …
Dear Gemma, Thank you for your lovely review, we wish you all the best in your new home! Kind Regards, … More
5/5
GoogleGreat letting agents. All staff are great and always go above and beyond to get things done. I'm now in my second property with Reeds Rain, each time Andrea Swan has made sure things run smoothly
Hi Sabrina, thank you for your 5 star review! All the best in your new home. Kind Regards, Lisa Danylenko, Branch Manager
5/5
GoogleAbsolutely great staff! I'd like to personally thank Dawn and Shahid for their support and guidance. …
5/5
GoogleGreat service from Dawn and Lisa at Reeds Rains Burnley. From the time-saving virtual viewing following our initial enquiry, to a great example of tenacity and perseverance from Dawn Stuttard through what has been a challenging and complex …
Hi Gary, It has been a pleasure dealing with you, I will pass your kind words on to Dawn, Thank you for taking the time to leave us a review, Kind Regards, Lisa Danylenko, Branch Manager
1/5
GoogleBeen trying to book a viewing on the same house for over 2 weeks with people saying they would call us back, no calls back. When pulled up on it the lady on the phone was so rude absolutely terrible.
Dear Esme, I cannot find your contact details on our system to get in touch about your review. I take all feedback seriously. I would like to speak to you about your … More
5/5
GoogleDawn, Molly & Rachel (x2) all worked tremendously hard to help with our recent purchase of two properties. They were patient & understanding when we came across some issues on a survey, but equally kept chasing updates so both ourselves & …
Dear Paul, Thank you for your review, we are glad we helped you purchase and hope to help you again in the future to build your portfolio. … More
4/5
GoogleWebsite very good great photos and great info
Thank you, we want our properties to stand out from the crowd. Kind Regards Julia Treherne Branch Manager 🌟 …
5/5
GoogleExcellent estate agents when buying or selling a property, really helpful and always available to answer questions. …
Thank you Alex for your review! Yes we agree with you ....Dawn is a super 🌟 We hope you are enjoying your new home 🏡 Kindest Regards Julia Treherne Branch Manager …
5/5
GoogleI had the pleasure of purchasing a house through Reeds Rains Burnley who were helpful through every stage of the purchase. I want to say a huge thanks, particularly to Dawn, who was in regular contact …
Thank you for your lovely review, I will be certain to pass on your kind words to Dawn. All the best in your beautiful new home. Kind Regards, … More
5/5
GoogleDawn and the staff at Reeds and Rains have been very helpful in our recent house purchase. They have excellent communication and kept me in touch with what was happening and I found that they replied to queries on the phone and email in a …
Dear Patrick, thank you for your 5 star review, we are glad we could help you, I will pass your kind words on to Dawn. Kind Regards, … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Reeds, Burnley won Trusted Agent; Reeds, Macclesfield won Platinum; Reeds, Grimsby won Gold; Reeds, St Helens won Gold; Reeds, Chester Le Street won Gold; Reeds, Clevedon won Gold; Reeds, Salford won Gold; Reeds, York won Trusted Agent.
