5/5
GoogleAbsolutely fantastic , that’s the best team that I ever seen in my life , nothing to say … just professionalism , everything it was exactly as I wanted to be and I want to mention Andrea Swan who was brilliant , she gave me all the …
Trusted Agent profile · Burnley · Lancashire
Verified
Reeds Rains, Burnley reviews
★★★★★
334 reviews across 2 platforms
20 Manchester Road, Burnley, Lancashire, BB11 1HH
Part of Reeds Rains Favsco 23, see every office.
Reeds's office in Burnley, Lancashire, at 20 Manchester Road, is rated 4.7 out of 5 across 334 reviews on two platforms, including 327 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Reeds won in 2026.
Awards
The Trusted Agent 2026 results for Reeds, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Burnley office, from every platform, shown as written. First names only.
Google5/5
GoogleExcellent service, very friendly staff, always happy to help, talk you through each process of selling your house
Agent replied · 18 January 2024
Hi Michelle, Thank you for your 5 star review - we look forward to help getting you on the move! Lisa Danylenko, Branch Manager
5/5
GoogleI was really pleased with the professional way in which Reeds Rains dealt with the sale of my property. Most of my contact was with Dawn, who was extremely helpful and kept me up to date at all stages.
5/5
GoogleExcellent and exemplary service from Reeds Rains.
Agent replied · 18 January 2024
Thank you for your review. We are pleased to be of service.
5/5
Google10/10 from Dawn & the team at reeds rains-Burnley. Excellent communication throughout making our purchase run smoothly.
Agent replied · 18 January 2024
Hi Lewis, Thank you very much for your kind words and 5 star review. All the best in your new home! Lisa Danylenko Branch Manager
5/5
GoogleAs a first time landlord it was important that I used an estate agent who could help me through the pitfalls and hurdles that come with letting a property. I found that by using Reeds Rains as my agents the whole experience was handled with …
5/5
GoogleMollie at the Burnley branch has been fantastic to deal with so far, always checking up on what’s going on and keeping me updated. Would recommend 100%
Agent replied · 18 January 2024
Dear Half Blood Wolf, Thank you for your 5 star review , we are thrilled that you would recommend us! Kind Regards, … More
5/5
GoogleExcellent service made selling my house easy, very good communication sorted all viewings saving my time great team always willing to help
Agent replied · 18 January 2024
Hi Ashley, we are pleased you left us a review. We wish you & your family all the best in your new home. Kind Regards, Lisa Danylenko, Branch Manager
1/5
GoogleDiscriminates against people on benefits in the form of requesting people on benefits to provide a guarentor which they would not ask someone in employment. I only found this out the night before my viewing as i took it upon myself to …
5/5
GoogleYour team was very friendly and very helpful. we have let a house in Barnoldswick and everything was done perfectly without stress. …
Agent replied · 18 January 2024
Dear Joao, Thank you for your 5 star review, we are pleased we managed to help you let, I shall pass your comments on to Lorna, Kind Regards, … More
5/5
GoogleGreat company thanks to dawn for all the help
Agent replied · 18 January 2024
Thank you Mark for your 5 star review! Kind Regards, Lisa Danylenko … More
5/5
GoogleExcellent friendly and efficient service. Staff in Burnley worked well on our behalf to ensure the best possible price for our property.
Agent replied · 18 January 2024
Dear Terry, thank you for leaving us a 5 star review, we are delighted you had such a good service and got the best you could for your property! Kind Regards, … More
5/5
GoogleQuick service, always there to help. Very responsive.
Agent replied · 18 January 2024
Hi Ann Marie, thank you for your 5 star review! Kind Regards, Lisa Danylenko, Branch Manager
5/5
GoogleSold one of my rental properties through them, perfectly smooth transaction from start to finish. Regular communication with updates and progress reports. Wouldn't hesitate to use their services again.
5/5
GoogleThank you to the lovely team at Reeds Rains and Dawn who looked after us on my first house purchase! Great service and would highly recommend using them.
5/5
GooglePhil , was helpful and helped us with the property search , he was on hand to answer our questions, and give advice when needed . Top notch
5/5
GoogleI've worked with this branch carrying out maintenance on rental properties and they a pleasure to work with
Agent replied · 18 January 2024
Dear Chris, Thank you for leaving us a five star review, we look forward to working with you in the future, Kind Regards, Lisa Danylenko Branch Manager Reeds Rains Burnley
5/5
GoogleVery accommodating, lovely staff and always there to help !!
Agent replied · 18 January 2024
Hi Kerry, Thanks for your positive review, … More
5/5
GoogleWe have 2 houses let by the team, they are fantastic. simple as that
Agent replied · 18 January 2024
Hi John, Thanks for your great review! We look forward to managing the properties for the future, … More
1/5
GoogleDisgusted and very annoyed 😡 …
Agent replied · 18 January 2024
Dear Chris, I am sorry you felt disappointed with our service. With the overwhelming amount of applicants for each rental property, we have customers that miss out. I understand your disappointment. Our Lettings Manager Lorna spoke to you … More
1/5
GooglePoor service and lack of respect for customers and tenants from members of staff
Agent replied · 18 January 2024
Hi Ann, We're sorry to hear that you were not happy with the service received. Please … More
5/5
GoogleThe team at Reeds Rains are second to none in knowledge,service and reliability. I've bought many properties in the burnley area and found this agency to be the market leaders for sure.
1/5
GoogleI wouldn't recommend this estate agent they discriminate people with pets and people on benefits and disability not helpful at all
5/5
GoogleGreat rental service, would recommend
Agent replied · 18 January 2024
Dear Molly, Thank you for your lovely review, Kind Regards, Lisa Danylenko Branch Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Reeds Rains, Burnley
Has Reeds won any awards?
Yes. In The Trusted Agent 2026 awards: Reeds, Burnley won Trusted Agent; Reeds, Macclesfield won Platinum; Reeds, Grimsby won Gold; Reeds, St Helens won Gold; Reeds, Chester Le Street won Gold; Reeds, Clevedon won Gold; Reeds, Salford won Gold; Reeds, York won Trusted Agent.
