Trusted Agent profile · Burnley · Lancashire
Verified
★★★★★
335 reviews across 2 platforms
20 Manchester Road, Burnley, Lancashire, BB11 1HH
Part of Reeds Rains Favsco 23, see every office.
Reeds's office in Burnley, Lancashire, at 20 Manchester Road, is rated 4.7 out of 5 across 335 reviews on two platforms, including 328 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Reeds won in 2026.
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The Trusted Agent 2026 results for Reeds, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Burnley office, from every platform, shown as written. First names only.
5/5
GoogleReeds Rains Burnley branch have been flawless in helping me find and secure the home I wanted. Great service by Andrea which meant no hassle on my end. Can't thank the branch enough and Andrea. Would highly recommend!
Dear Leon, Thank you for your 5* review. We are pleased you got the house you wanted and experienced Andrea's fantastic service! Kind Regards, … More
5/5
GoogleWe had a very good experience with Reeds Rains in Burnley, as first time buyers we weren’t 100% on processes, but everything was explained thoroughly and everything ran smoothly from start to finish. We would definitely recommend them to friends and family.
Dear Mica Thank you for your positive feedback, we are always happy to spend time with first time buyers as lovely as you to get you your first home! … More
3/5
GoogleWell a viewing was booked for me at 12 noon as per email confirmation, hurried on over- waited and no show by agent. Phoned them and they had it in the diary for 1pm. …
Dear Grant, I am sorry about the experience you had and that we had a mix up with the time for your viewing. I spoke to you prior to your review to apologise in person. We have revised our procedure and I have have raised this with the … More
5/5
GoogleGreat Team of People! Customer Service is 5 Star! Our dealings were mainly with Lorna and Andrea who are very professional, friendly, helpful and a pleasure to do business with!
Dear Julie, thank you for your positive feedback, I will be sure to pass your kind words on to Andrea and Lorna, Kind Regards, Lisa Danylenko, Branch Manager
5/5
GoogleFantastic experience from start to finish with Mollie provided updates and responses every step of the way, really happy with the quality of service i recieved and i would recommend all users to try them, a fab fantast friendly team,
Dear Antonio, Thank you for your 5 star review , we are delighted that you recommend us! Kind Regards, … More
5/5
GoogleGreat service and extremely helpful.
Thank you for your review Kind Regards Julia Treherne Branch Manager 💗 …
5/5
GoogleSold my house within the first week, Fantastic service from Julia setting up the sale and the valuation right the way through to handing in the keys in, all the way through I’ve had help with questions from Rachel and Dawn who have been brilliant, really good service and would recommend.
5/5
GoogleCould not be happier with the service received from Reeds Rains when purchasing my first house! The staff were so friendly and reassuring at every contact, they dealt with any query promptly and professionally and regularly kept me up to …
Dear Laura, Thank you for taking the time to leave us a five star review, we love that we can help first time buyers have an enjoyable experience getting in to their first home! … More
5/5
GoogleFrom the evaluation of the property by Rachael, who was always clear and concise, to updates and progress reports by Bryony, Rachel and Mollie the whole experience was happily straightforward. Any queries were always answered promptly and …
Dear Dipali Thank you for your 5 star review and kind words, we are pleased we managed to get you sold. … More
5/5
GoogleThank you once again for your professional management service, the process of listing and finding a suitable tenant has been flawless from start to finish, it’s been a pleasure doing business with Mollie and the rest of the team.
Dear Stephen, Thank you for your 5 star review , we look forward to working with you going forward. … More
5/5
GoogleI have had the absolute pleasure of working with Reeds Rains in selling and managing my btl properties in Burnley. The service throughout has been professional, responsive and thorough. As a …
Hi, thank you for your great review, it has been a pleasure working with you on both sales & lettings. We look forward to helping you going forward. Kind Regards, Lisa Danylenko, Branch Manager
5/5
GoogleGreat service from Andrea and the ladies. Realy helpful at every step. I have recommended Reeds Rains to family, and would definitely use them again without hesitation.
Hi Mr Iftikhar, thank you for your 5 star review! Kind Regards, Lisa Danylenko, Branch Manager
5/5
GoogleExcellent estate agent. They got our property sold, were on the ball throughout the sale, and went above and beyond to help. Would definitely use again - thank you to everyone there.
Hi Matthew, Thank you for your 5 star review, it was a pleasure selling the property in Barrowford for you, … More
5/5
GoogleReeds Rains Burnley have been so helpful and supportive during what has been a turbulent time for me and my family. Mollie in particular has been wonderful and has answered any queries and sorted issues promptly.
Dear Caroline, Thank you for your kind words and 5 star review! Kind Regards, … More
5/5
GoogleSold my house within the first week, Fantastic service from Julia setting up the sale and the valuation right the way through to handing in the keys in, all the way through I’ve had help with questions from Rachel and Dawn who have been brilliant, really good service and would recommend.
5/5
GoogleFrom the friendly Dawn coming to value the house to all the staff team including Rachel and Sarah we were kept up to date and didn't feel like we were forgotten about. Everyone was helpful and friendly. Would recommend.
Dear Heidi, thank you for your 5 star review, we are pleased you had such a positive experience from start to finish. Kind Regards, … More
5/5
GoogleThe quality of service has been good and the team are always easy to deal with. My property Mgr; Claire W is responsive and her local market knowledge has made the letting process simple and smooth.
Dear Phil Thank you for your 5 star review , Claire is certainly a great asset to our team when it comes to property management & top notch service! We will be sure to … More
5/5
GoogleExcellent service from the team. Staff very helpful in pushing a four chain sale though from advert to completion in eight weeks.
Hi Ian, thank you for your 5 star review, I know Dawn did a fantastic job with your chain, I am pleased you were happy too! All the best in your new home. Lisa Danylenko, Branch Manager
5/5
GoogleA lovely lady called dawn helped us to get a property we fell in love with! Definitely the best service, the most lovely lady and definitely deserves recognition for her good work! Couldn’t be happier!
Hi Megan, Thank you for leaving us a 5 star review, and for your lovely feedback about Dawn, I shall be sure to pass it on to her! Kind Regards, … More
5/5
GoogleTop estate agents in Burnley!
5/5
GoogleThe girls in the office are always super friendly, and as a contractor I know that they always get problems sorted with any property quickly and don't leave tenants waiting. Highly recommended!
Hi Seth, Thank you for leaving us a 5 star review , we look forward to working with you in the future. … More
5/5
GoogleBeing new to the complexities of property letting we chose Reeds Raines of Burnley to help us, chosing their 'fully managed' option. Phil Simpson, the lettings manager, has been brilliant, answering our many questions in a knowledgeable and …
5/5
GoogleBrilliant agency. My application was dealt by Andrea Swan who was fantastic at dealing with and helping through the whole process.
Hi Bobbie, thank you for your 5 star review and feedback, I will be sure to pass on your kind words to Andrea. Kind Regards, Lisa Danylenko, Branch Manager
5/5
GoogleThe staff at Burnley branch have been very professional in the handling of the sale of my fathers house, also going the extra mile by giving us pointers on aiding the sale. very happy.
Dear Stuart, we are happy you found our services to be five star and that we managed to sell your Dad's house for you, Thank you for leaving us a review, … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Reeds, Burnley won Trusted Agent; Reeds, Macclesfield won Platinum; Reeds, Grimsby won Gold; Reeds, St Helens won Gold; Reeds, Chester Le Street won Gold; Reeds, Clevedon won Gold; Reeds, Salford won Gold; Reeds, York won Trusted Agent.
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