Every review we hold for the Burnley office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHow refreshing to deal with the team at…
How refreshing to deal with the team at Keenan’s’s. Specifically James was extremely supportive, keeping us fully informed with great care & attention to detail following our recent viewing with one of their clients. Such a welcome change to dealWith given our recent experiences whilst searching for the last six months to secure our family home . Would have no hesitation in recommending James given the professional manner in which he conducts business on behalf of the company. Really appreciated & clearly a great asset to Keenan’s.
Kerry · 22 November 2021
★★★★★ 5/5
TrustpilotGreat service from start to hopefully finish!
We have been using Keenans for a while and the service has always been great. We had the initial meeting with Richard, he was very knowledgeable and helped us get up and running in the sales process. His valuation was very accurate and the lender survey matched exactly. Due to no issues of ours or Keenans we had to re-list the property, in stepped Terri (or Terrific Terri as she is now known in our house), Terri has been relentless with getting us viewings and kept in contact with us at all times. We are happy to say that after some well vetted viewings we are about to move to our new home. Thanks to both Richard and Terri for all the hard work. We would recommend anyone in Barnoldswick looking to sell to give these guys a shout.
JB · 15 November 2021
★★★★★ 5/5
TrustpilotBrilliant service
In a particularly challenging time for everyone during the pandemic we were nervous about putting our home up for sale and moving. Louis put our minds at ease immediately and made the whole experience stress free. He was punctual, professional and honest with us at all times. Any queries that we had he was easy to contact and kept us up to date promptly with any new viewings and feedback. Louis’ valuation was very fair but competitive and the photos of our home were high quality and allowed a quick sale. We would not hesitate to recommend Louis and Keenans Estate Agents for both selling your home and finding a new home.
Ed · 12 November 2021
★★★★★ 5/5
TrustpilotReally pleased with the support & guidance
My partner and I felt completely overwhelmed with the idea of selling our house and buying a new one. BUT the Keenans team, especially James, put all our worries and questions to ease through their consistent professional knowledge, advice and conduct. We couldnt have asked for a better person, and team, to guide us through what could of been a very stressful process. Every enquiry, every panic phone call, James and his team have handled them with positivity and a solution based mindset. We will be forever grateful for this attitude and without a doubt would recommend Keenans at Rawtenstall, (especially James), to anyone selling their home! From start to finish, the team that have been involved in our buying & selling case deserve recognition 👏 from the lovely photographer, Laura, who captured our home in the most beautiful way to Josh who guided us through the selling of our house, to James who's supported throughout the buying & selling. Thank you so much for all your support. Keep up the great work everyone!
McG · 10 November 2021
★★★★★ 5/5
TrustpilotGreat service from Rossendale branch.
Keenans gave an honest valuation of my mother's property. After we agreed to go ahead the particulars were emailed to me for my approval and listed on 'Rightmove' too, within a matter of days. There was a lot of interest in the property straight away with 9 potential buyers offering their final offers. We accepted an offer that was well above the asking price! The team there have done an excellent job and were always keeping me up to date via email or phone. Thanks to Samuel, Aaron, James and Katie for all their help.
Peter · 10 November 2021
★★★★★ 5/5
TrustpilotFantastic friendly service
Having purchased through Keenans in 2018, we used them again to sell our house recently, whilst also purchasing a new property marketed by Keenans. We dealt with Johnathon B during the early stages, and then Sam K during sales progression. Both made the process of buying and selling much more relaxed. In particular, we would have regular contact and updates from Sam, and not only was he professional but the level of service was also personable, which I think was really great and a nice touch. We would always trust Sam to chase up where required and also answer any questions we had. If we were to be looking to buy or sell in the near future, we would go to Keenan's as our first port of call
Dan · 10 November 2021
★★★★★ 5/5
TrustpilotA CARING AND PROFESSIONAL SERVICE
Keenan’s dealt with the sale of my late fathers bungalow in Read, they were considerate, sympathetic and professional throughout the entirety of the process. Paul came to value the property and he made us feel at ease, we knew instantaneously we had chosen the right agent. Lacie’s photographs were absolutely beautiful and reflected our well loved family home in a fantastic light! From start to finish we couldn’t fault Keenan’s, the service the team at Clitheroe provided was superb and Cree in sales progression was attentive and professional throughout. We would recommend Keenan’s to any of our friends and family. Thankyou !
Andrea · 10 November 2021
★★★★★ 5/5
TrustpilotWould recommend!
Sam came out and valued our property and gave us suitable guidance as to what price we should choose based on similar properties that had sold in the area. The way the property was listed was prompt and professional. We were really proud of the advertisement that was put on the website. Jack promised that Keenan’s would promote our property in any way they could.All parties acted on their promises and Jack / David and the team worked hard to secure a buyer and I am truly grateful! We hope now hope we can work with them and our solicitors to complete. I would recommend Sam, Jack and David at the Clitheroe branch of Keenan’s to anyone I know selling or buying a property in the area.
Joh · 10 November 2021
★★★★★ 5/5
TrustpilotKeenans have provided an excellent…
Keenans have provided an excellent service from start to finish. They valued the house at a realistic price and kept in touch with me during the whole process. I must in particular offer my thanks to Emily who took over the process once an offer was made. She kept in touch with me on a regular basis and offered great support delivering on whatever she said she would do. The photos in the brochure were to a high standard. I also particularly like that I was asked for a couple of memories about the home and the area which they incorporated into the description of the property. Many thanks and I would definitely recommend Keenans and use them again.
John · 10 November 2021
★★★★★ 5/5
TrustpilotExcellent service.
Excellent service.Keenan's sold our house the day it was put on the market. From start to finish it was seamless, special mention to Louis and Jack (Burnley Branch) who were helpful, supportive and pro active throughout. And to Faye who kept us updated throughout the process. We moved county's so this was quite a stressful time for us, however, they kept us in the loop throughout. I would definitely recommend anyone thinking of selling or buying a home to contact Keenan's. Extremely competitive, friendly and with fantastic customer service. Well done Keenan's!!
Paula · 10 November 2021
★★★★★ 5/5
TrustpilotAn absolute pleasure!
I have used many estate agents throughout my life but none come close to the service and professionalism of Keenans. I can not recommend them enough! Specifically Emma D, who has gone above and beyond for us, answering all our concerns and promptly responding without having to chase once, her customer service skills were excellent and a real pleasure to do business with. Emma made the whole process a stress free experience! I wouldn’t use any other estate agents again. Highly recommended!
Thomas · 9 November 2021
★★★★★ 5/5
TrustpilotI have been dealing with Keenan’s…
I have been dealing with Keenan’s buying a property. I can’t recommend Abbie enough. She has gone above and beyond and a been a pleasure to deal with. A real credit to the company. Thank you Abbie for all your hard work. It is very much appreciated.
Zoe · 24 July 2024
★★★★★ 5/5
TrustpilotFantastic service from Keenan’s Burnley…
Keenan’s Burnley have been outstanding throughout the whole process. I cannot thank Jack the estate agent & Gemma & Chloe in the office enough for all their help & support with helping me find my forever home.Jack has gone above & beyond with viewings & is very informative and thorough. He answered all the questions we had & was very professional throughout. Thank you all so much for making this process as smooth & enjoyable as possible.
Beth · 14 April 2022
★★★★★ 5/5
TrustpilotKeenans has best real estate agents and…
Keenans has best real estate agents and keenans has really good customer service.
Mohammad · 24 February 2026
Agent replied · 11 June 2026
It's our pleasure, Mohammad. Thank you!
★★★★★ 5/5
TrustpilotGreat service and very professional.
Paul · 28 April 2026
Agent replied · 11 June 2026
Love to hear you've had such a great experience Paul, thank you for your review!
★★★★★ 5/5
GoogleLewis has been very helpful and always kept me in the loop along with my first move, it’s greatly appreciated and helped a-lot throughout the whole process
Malachi · 21 November 2023
Agent replied · 20 January 2024
Thank you for taking the time to leave a review. We wish you the the best of luck in your new home
★★★★★ 1/5
TrustpilotShocking,unprofessional service!
My whole experience with Keenans Blackburn was shocking! I was in the process of buying a property and at the start they couldn't do enough for me. Once the offer was in they never returned calls or emails. When I did speak to them they were rude and unprofessional and wouldn't even allow me a second viewing for weeks after I had made the offer. Then Lauren tried bullying me into exchanging contract before survey in and lied and said it may go to sellers family member (solicitor said there was no family member). Then the builders survey came back and the property needed a new roof,chimney and full of damp and Keenans told me to ignore the surveyor! I told them to shove the sale and I have walked away and dodged a bullet!
Victoria · 22 September 2021
★★★★★ 5/5
GoogleJames is an amazing agent and extremely patient!
Érica · 13 November 2025
★★★★★ 1/5
TrustpilotI called Blackburn branch to make a…
I called Blackburn branch to make a viewing instead i had someone called Jonathan Berry push me into selling a property with keenans once he found out that I'm selling with your move.So rude absolutely disgusting the way he spoke to me. Instead he starts telling me negative things about your move and that I should look to get keenans inIf i wanted keenans to sell my property i would call them. I simply called to book a viewing for a property on the market?!When asked for his name he pretends the line is breaking up and that he cannot hear me.NOT PROFESSIONAL, POOR SERVICE absolutely DISGUSTING!I’ve heard negative feedback from sellers however this poor service i have witnessed myself.Unlucky Jonathan is unaware the call was recorded when he starts getting rude!I will be making a formal complaint!Avoid Keenans!
Noreen · 10 September 2021
★★★★★ 5/5
GoogleGreat customer care and patience with the process of selling and buying a house with them at the Burnley brach. Molly from the sales team was equally great with keeping us updated and advising when needed. Thank you to the whole team.
Susan · 13 March 2026
★★★★★ 5/5
TrustpilotI can’t recommend Keenan’s enough
I can’t recommend Keenan’s enough. All the steam members go above and beyond.. my original buyer pulled out at the last hour and they really made the effort to find a buyer very quickly. Archie, Lawrence and Ella are the contact I deal with. All of them exceed professionalism. Thanks guys. Clare x
Clare · 29 February 2024
★★★★★ 5/5
TrustpilotA very positive experience of selling our home
We have recently sold our home of 44 years with Keenan’s. It had previously been marketed by another Agent with no sale. From the first visit Sam inspired confidence in the possibility of a sale and suggested it was marketed at a higher price than previously. Throughout the whole process we were very impressed by Sam , Abbey and the team at Chorley. We loved the promotional ‘walk through’ video and then we waited for the phone to ring....and ring it did. In the first two weeks we had seven viewings and three families who wanted to purchase the property. We were offered the full asking price by a lovely family looking for a new home - and cash buyers. Once the sale was agreed we were contacted weekly by the office and at every stage the staff were always there for us at the end of the phone. We could not have asked for more from our estate agent. If you are thinking of selling or buying a home look no further. Keenan’s is the agent to go for!
Dianne · 30 June 2021
★★★★★ 5/5
GoogleDidn’t have to wait too long for Keenan‘s to introduce a buyer. Once a price had been agreed, the process was quite smooth apart from the usual village property hiccups. The sale was completed in a relatively short time. Happy Client.
Anthea · 13 March 2026
★★★★★ 5/5
TrustpilotEfficient, organised and professional
I can see there some negative review on here, but I have nothing but praise for Keenans. From start to finish they have been brilliant. Paul from the Rochdale branch kept us informed all the way through to our sale. Ken who oversaw the viewings and Liam at the Accrington branch who consulted with us until completion. They have been efficient, organised and professional throughout. I would not hesitate to recommend. Thank you Kennans!! You made our sale so stress free. 😊
Karen · 20 June 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
