Keenans Estate Agents Burnley reviews

★★★★★ 5/5

Trustpilot

Really pleased with the support & guidance

My partner and I felt completely overwhelmed with the idea of selling our house and buying a new one. BUT the Keenans team, especially James, put all our worries and questions to ease through their consistent professional knowledge, advice and conduct. We couldnt have asked for a better person, and team, to guide us through what could of been a very stressful process. Every enquiry, every panic phone call, James and his team have handled them with positivity and a solution based mindset. We will be forever grateful for this attitude and without a doubt would recommend Keenans at Rawtenstall, (especially James), to anyone selling their home! From start to finish, the team that have been involved in our buying & selling case deserve recognition 👏 from the lovely photographer, Laura, who captured our home in the most beautiful way to Josh who guided us through the selling of our house, to James who's supported throughout the buying & selling. Thank you so much for all your support. Keep up the great work everyone!

McG · 10 November 2021

★★★★★ 5/5

Trustpilot

Great service from Rossendale branch.

Keenans gave an honest valuation of my mother's property. After we agreed to go ahead the particulars were emailed to me for my approval and listed on 'Rightmove' too, within a matter of days. There was a lot of interest in the property straight away with 9 potential buyers offering their final offers. We accepted an offer that was well above the asking price! The team there have done an excellent job and were always keeping me up to date via email or phone. Thanks to Samuel, Aaron, James and Katie for all their help.

Peter · 10 November 2021

★★★★★ 5/5

Trustpilot

Fantastic friendly service

Having purchased through Keenans in 2018, we used them again to sell our house recently, whilst also purchasing a new property marketed by Keenans. We dealt with Johnathon B during the early stages, and then Sam K during sales progression. Both made the process of buying and selling much more relaxed. In particular, we would have regular contact and updates from Sam, and not only was he professional but the level of service was also personable, which I think was really great and a nice touch. We would always trust Sam to chase up where required and also answer any questions we had. If we were to be looking to buy or sell in the near future, we would go to Keenan's as our first port of call

Dan · 10 November 2021

★★★★★ 5/5

Trustpilot

A CARING AND PROFESSIONAL SERVICE

Keenan’s dealt with the sale of my late fathers bungalow in Read, they were considerate, sympathetic and professional throughout the entirety of the process. Paul came to value the property and he made us feel at ease, we knew instantaneously we had chosen the right agent. Lacie’s photographs were absolutely beautiful and reflected our well loved family home in a fantastic light! From start to finish we couldn’t fault Keenan’s, the service the team at Clitheroe provided was superb and Cree in sales progression was attentive and professional throughout. We would recommend Keenan’s to any of our friends and family. Thankyou !

Andrea · 10 November 2021

★★★★★ 5/5

Trustpilot

Would recommend!

Sam came out and valued our property and gave us suitable guidance as to what price we should choose based on similar properties that had sold in the area. The way the property was listed was prompt and professional. We were really proud of the advertisement that was put on the website. Jack promised that Keenan’s would promote our property in any way they could.All parties acted on their promises and Jack / David and the team worked hard to secure a buyer and I am truly grateful! We hope now hope we can work with them and our solicitors to complete. I would recommend Sam, Jack and David at the Clitheroe branch of Keenan’s to anyone I know selling or buying a property in the area.

Joh · 10 November 2021

★★★★★ 5/5

Trustpilot

Keenans have provided an excellent…

Keenans have provided an excellent service from start to finish. They valued the house at a realistic price and kept in touch with me during the whole process. I must in particular offer my thanks to Emily who took over the process once an offer was made. She kept in touch with me on a regular basis and offered great support delivering on whatever she said she would do. The photos in the brochure were to a high standard. I also particularly like that I was asked for a couple of memories about the home and the area which they incorporated into the description of the property. Many thanks and I would definitely recommend Keenans and use them again.

John · 10 November 2021

★★★★★ 5/5

Trustpilot

Excellent service.

Excellent service.Keenan's sold our house the day it was put on the market. From start to finish it was seamless, special mention to Louis and Jack (Burnley Branch) who were helpful, supportive and pro active throughout. And to Faye who kept us updated throughout the process. We moved county's so this was quite a stressful time for us, however, they kept us in the loop throughout. I would definitely recommend anyone thinking of selling or buying a home to contact Keenan's. Extremely competitive, friendly and with fantastic customer service. Well done Keenan's!!

Paula · 10 November 2021

★★★★★ 5/5

Trustpilot

An absolute pleasure!

I have used many estate agents throughout my life but none come close to the service and professionalism of Keenans. I can not recommend them enough! Specifically Emma D, who has gone above and beyond for us, answering all our concerns and promptly responding without having to chase once, her customer service skills were excellent and a real pleasure to do business with. Emma made the whole process a stress free experience! I wouldn’t use any other estate agents again. Highly recommended!

Thomas · 9 November 2021

★★★★★ 5/5

Trustpilot

Fantastic service from Keenan’s Burnley…

Keenan’s Burnley have been outstanding throughout the whole process. I cannot thank Jack the estate agent & Gemma & Chloe in the office enough for all their help & support with helping me find my forever home.Jack has gone above & beyond with viewings & is very informative and thorough. He answered all the questions we had & was very professional throughout. Thank you all so much for making this process as smooth & enjoyable as possible.

Beth · 14 April 2022

★★★★★ 5/5

Trustpilot

I have been dealing with Keenan’s…

I have been dealing with Keenan’s buying a property. I can’t recommend Abbie enough. She has gone above and beyond and a been a pleasure to deal with. A real credit to the company. Thank you Abbie for all your hard work. It is very much appreciated.

Zoe · 24 July 2024

★★★★★ 5/5

Trustpilot

Keenans has best real estate agents and…

Keenans has best real estate agents and keenans has really good customer service.

Mohammad · 24 February 2026

★★★★★ 5/5

Trustpilot

Great service and very professional.

Paul · 28 April 2026

★★★★★ 5/5

Google

Lewis has been very helpful and always kept me in the loop along with my first move, it’s greatly appreciated and helped a-lot throughout the whole process

Malachi · 21 November 2023

★★★★★ 1/5

Trustpilot

Shocking,unprofessional service!

My whole experience with Keenans Blackburn was shocking! I was in the process of buying a property and at the start they couldn't do enough for me. Once the offer was in they never returned calls or emails. When I did speak to them they were rude and unprofessional and wouldn't even allow me a second viewing for weeks after I had made the offer. Then Lauren tried bullying me into exchanging contract before survey in and lied and said it may go to sellers family member (solicitor said there was no family member). Then the builders survey came back and the property needed a new roof,chimney and full of damp and Keenans told me to ignore the surveyor! I told them to shove the sale and I have walked away and dodged a bullet!

Victoria · 22 September 2021

★★★★★ 1/5

Trustpilot

I called Blackburn branch to make a…

I called Blackburn branch to make a viewing instead i had someone called Jonathan Berry push me into selling a property with keenans once he found out that I'm selling with your move.So rude absolutely disgusting the way he spoke to me. Instead he starts telling me negative things about your move and that I should look to get keenans inIf i wanted keenans to sell my property i would call them. I simply called to book a viewing for a property on the market?!When asked for his name he pretends the line is breaking up and that he cannot hear me.NOT PROFESSIONAL, POOR SERVICE absolutely DISGUSTING!I’ve heard negative feedback from sellers however this poor service i have witnessed myself.Unlucky Jonathan is unaware the call was recorded when he starts getting rude!I will be making a formal complaint!Avoid Keenans!

Noreen · 10 September 2021

★★★★★ 5/5

Google

James is an amazing agent and extremely patient!

Érica · 13 November 2025

★★★★★ 5/5

Google

Great customer care and patience with the process of selling and buying a house with them at the Burnley brach. Molly from the sales team was equally great with keeping us updated and advising when needed. Thank you to the whole team.

Susan · 13 March 2026

★★★★★ 5/5

Trustpilot

I can’t recommend Keenan’s enough

I can’t recommend Keenan’s enough. All the steam members go above and beyond.. my original buyer pulled out at the last hour and they really made the effort to find a buyer very quickly. Archie, Lawrence and Ella are the contact I deal with. All of them exceed professionalism. Thanks guys. Clare x

Clare · 29 February 2024

★★★★★ 5/5

Trustpilot

A very positive experience of selling our home

We have recently sold our home of 44 years with Keenan’s. It had previously been marketed by another Agent with no sale. From the first visit Sam inspired confidence in the possibility of a sale and suggested it was marketed at a higher price than previously. Throughout the whole process we were very impressed by Sam , Abbey and the team at Chorley. We loved the promotional ‘walk through’ video and then we waited for the phone to ring....and ring it did. In the first two weeks we had seven viewings and three families who wanted to purchase the property. We were offered the full asking price by a lovely family looking for a new home - and cash buyers. Once the sale was agreed we were contacted weekly by the office and at every stage the staff were always there for us at the end of the phone. We could not have asked for more from our estate agent. If you are thinking of selling or buying a home look no further. Keenan’s is the agent to go for!

Dianne · 30 June 2021

★★★★★ 5/5

Trustpilot

Efficient, organised and professional

I can see there some negative review on here, but I have nothing but praise for Keenans. From start to finish they have been brilliant. Paul from the Rochdale branch kept us informed all the way through to our sale. Ken who oversaw the viewings and Liam at the Accrington branch who consulted with us until completion. They have been efficient, organised and professional throughout. I would not hesitate to recommend. Thank you Kennans!! You made our sale so stress free. 😊

Karen · 20 June 2021

★★★★★ 5/5

Trustpilot

Recommended estate agent

A well organised and helpful team at keenans. I was sent an email which matched my criteria of what I am looking for.I was given a viewing appointment pretty much straight away that week without any fussing. James was very helpful showing me around the property he was very polite and positive. Even though the property got sold for a higher price I was told I would still be sent new properties which matched my criteria.

Mobeen · 13 February 2022

★★★★★ 5/5

Google

Didn’t have to wait too long for Keenan‘s to introduce a buyer. Once a price had been agreed, the process was quite smooth apart from the usual village property hiccups. The sale was completed in a relatively short time. Happy Client.

Anthea · 13 March 2026

★★★★★ 1/5

Trustpilot

There was no option to give Zero Stars...

Keenans replied to my prior review saying "Compliance" was an issue when it was not.All Compliance issues were sorted up to 24 October.As for Valuation, another reason Keenans gave for withdrawing under criticism? Never discussed Valuation in four weeks of dealing with Keenans.A bizarre and unexplained sequence of events if ever. Buyer beware...

Nick · 19 November 2024

★★★★★ 1/5

Trustpilot

Moved out of a rental property no…

Moved out of a rental property no communication regards getting my deposit back. Rang up, emailed and eventually got hold of someone Joe who then didn't ring back for 2 days chased them again and said he isn't dealing with it Alison is who never got in touch with me. Would never use Keenans to sell/buy or rent a property again.

Michael · 2 August 2023