5/5
GoogleGreat customer service from Emily :)
Trusted Agent profile · Burnley
Keenans Estate Agents Burnley reviews
★★★★★
923 reviews across 2 platforms
21 Manchester Road, Burnley, BB11 1HG
Keenans Estate Agents's office in Burnley, at 21 Manchester Road, is rated 4.3 out of 5 across 923 reviews on two platforms, including 413 Google reviews rated 4.3.
Reviews
Every review we hold for the Burnley office, from every platform, shown as written. First names only.
Google1/5
TrustpilotTerrible agents
Terrible agents Was told I’d had three viewings in a week ..... but they didn’t have a key ! When pressed said two hadn’t showed up and one didn’t like it from the outside . Then another supposed viewing ..... no appointment booked So in short not to be trusted
5/5
TrustpilotContact with Keenans
Contact with Keenans, particularly with Robert at the Blackburn branch, has been a pleasant experience. He has displayed a friendly, personable, honest and competent approach to finding our ‘forever home’ which is specific to our needs. I have absolute confidence in the company and it’s staff.
5/5
GoogleGreat team, good communication, smooth process. Highly recommended.
5/5
GoogleI’ve just bought a house through Keenan’s, very good service from both the lad showing us around and Faye for sorting everything out and always being helpful in what was to me a very stressful time.
4/5
TrustpilotHouse sale
From jonathan 1st selling the house to Lewis keeping me updated with the sale I can safely say I was very impressed with the service. I can highly recommend Keenans estate agents. Thankyou once again. Mr & Mrs Bullough.
3/5
GoogleThe estate agent handling our first purchase seemed somewhat more interested in dealing with the sellers than ourselves but provided adequate intermediary assistance. However their sign is still outside my house a week after we moved in despite asking them to remove it so...
5/5
TrustpilotExcellent customer service from Lewis…
Excellent customer service from Lewis at the Accrington branch house sold within two days, didn’t even need to put up a sale board, is that a record?Kept us calm during stormy waters which happens during house sales.
5/5
TrustpilotAmazing service from Keenan’s always…
Amazing service from Keenan’s always helpful and friendly great team thank you 😃
Agent replied · 20 January 2024
Thank you for your kind words Rebecca - much appreciated
5/5
GoogleHaving spoken to chloe at the burnley branch she has helped me alot and very professional. I cant thank you enough.
5/5
TrustpilotRecent Purchasers
We recently purchased a property through Keenans. It was great to have a designated sales progression contact to assist us with the transaction. We found all the staff we encountered to be helpful, polite and knowledgeable.
5/5
TrustpilotThe team at Keenan's in Burnley are…
The team at Keenan's in Burnley are passionate and offer a very personalised service. Chloe and Jack are extremely professional and dedicated to getting you the best price for your property. Customer service second to none. Thank you all.
5/5
TrustpilotOutstanding service!!
Outstanding service from start to finish. I would highly recommend Keenans if you’re looking to sell your home. They communication was faultless. Not once did I have to call the office for an update. Wouldn’t use anyone else in the future. Jake from Clitheroe
5/5
GoogleI’ve used Keenans more than once and have had a quick and friendly service each time
5/5
TrustpilotExcellent service from all the team at…
Excellent service from all the team at Keenans. Always keeping us up to date with everything that’s going on. All very professional and very polite team. Chloe, Gemma, Jack, Louis you are all amazing, thank you all so much.Mr & Mrs Copeman.
5/5
TrustpilotTeam Keenans Accrington
Keenans Accrington, communicated well. They responded quickly to enquiries both by email and by telephone. Their manner was pleasant, friendly and professional. We would recommend this Estate Agent to anyone buying or selling a property.
5/5
TrustpilotNo complaints from me……
From the valuation at the start of this house selling process Chris, Nicola and Abby have been true to their word and kept me informed throughout. I’m not quite at the end of the process but confident all will complete without any issues.
5/5
TrustpilotI have only amazing things to say about…
I have only amazing things to say about Keenans. I went to sell my house and they were on time for the viewing and honest right the way the whole experience. All the staff provided a fantastic service. When I come to sell my house again I would use Keenans. 5*
5/5
GoogleReally efficient and helped us get the sale very quickly which was impressive. Lovely team.
5/5
TrustpilotThank you to all the staff at keenans…
Thank you to all the staff at keenans for making the sale of my house so easy . Polite professional and genuine people would recommend them everytime they sold my house in less than 7 days and for the asking price .
5/5
TrustpilotKeenans have always delivered a…
Keenans have always delivered a professional, friendly service. Chloe & Lewis in particular deserve a special mention as they go 'above and beyond' to make sure you are kept informed throughout, whether that be a sale or purchase of a property.
4/5
TrustpilotFeedback on Keenans Service
I consider the service provided by Keenans to be very good. The property involved was sold at an above the asking price and 24 viewings were arranged.The staff were efficient and friendly always returning calls promptly.I would recommend anyone to use them
1/5
TrustpilotDO NOT USE SWINTON BRANCH!!!
If you are thinking of using this company to sell or buy a house, id think again! absolute shambles of a company 'we try harder' they say but dont seem to care if house's fall through near to completion. This is the disappointment you will receive.
4/5
TrustpilotThe staff in the office are extremely…
The staff in the office are extremely efficient , knowledgeable and keep you bang upto date with viewings on your properties and inform you once viewings have taken place. Highly recommended.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
