5/5
GoogleBrilliant service from the whole team at Keenans - Kieran who managed our account kept us posted at every step of the way and we couldnt of asked for a better service!
Trusted Agent profile · Burnley
Keenans Estate Agents Burnley reviews
★★★★★
922 reviews across 2 platforms
21 Manchester Road, Burnley, BB11 1HG
Keenans Estate Agents's office in Burnley, at 21 Manchester Road, is rated 4.3 out of 5 across 922 reviews on two platforms, including 413 Google reviews rated 4.3.
Reviews
Every review we hold for the Burnley office, from every platform, shown as written. First names only.
Google5/5
GoogleI found Keenans to be a professinal outfit that communicates well and keeps the client up to date at all times. This made the transactions quick and easy.
5/5
TrustpilotSwinton branch were amazing from…
Swinton branch were amazing from valuation, viewings and the progression. All the staff couldn’t do enough to help. Reading some of the comments left by others I guess there’s just no pleasing some folk? Would recommend to anyone in the area who’s thinking of selling.
5/5
TrustpilotAmazing Service. Especially from Sam at the Bury Branch
The service from Sam at the Bury branch has been amazing. Constant check ups, keeping us updated very regularly. If I need help with anything I also know they are just a phone call away, which they always answer. Definatly recommend.
5/5
GoogleVery friendly service and helped answer all queries in buying our first home
5/5
TrustpilotCourteous, friendly and polite.
I recently viewed a property with the Clitheroe team and they were very courteous and helpful with showing me round and answering any questions I had. From booking the viewing to getting my feedback the whole team were thoroughly polite.
5/5
GoogleWas shown around a property by Harry. Very polite and helpful.
5/5
TrustpilotI have been on both sides of the…
I have been on both sides of the process with Keenan’s and have found them to be first class. Kayleigh in particular is superb. She is always diligent and attentive at every step. An absolute pleasure to deal with.
5/5
TrustpilotSam at Keenan’s was brilliant.
Keenan’s we’re absolutely brilliant with our recent house purchase. Sam Knight at the bury branch kept us up to date throughout our sale and was always on hand if we had any questions. An absolute credit to the business! 👍🏻
5/5
GoogleRecently had a viewing, staff where very polite and professional would recommend.
5/5
GoogleVery professional service, kept me updated at all times. Friendly and helpful staff. Highly recommended.
5/5
GoogleKeenans sold my house within 6 days of my putting it up for sale. They are not just very professional but very supportive and reassuring. If I was worried about anything I knew I could ring them and they would answer my questions immediately. I cannot praise them enough.
3/5
TrustpilotGood at making the sale, not so good at the admin afterwards...
Worked very hard and quickly to get the property listed and sold at an ideal price, but service levels once the offer was accepted took a major dip. E-mails often not replied to until chased 2 or 3 times.
5/5
TrustpilotExceptional Team
All the team at Keenans are professional, friendly and knowledgeable. They are always ready to help with any queries and I know my property is in good hands. I wouldn't hesitate to recommend them. Keep up the great work.
5/5
TrustpilotKeenans sold my Dads house
Keenans sold my Dads house. Simon from the Manchester branch came round and valued it honestly unlike some other local agents, he also hosted all the viewings and the property was under offer the day after. Would highly recommend.
5/5
TrustpilotBest Customer Service
I had a few questions about a property listing on Keenan's. To my delight it was Alicja who was there to answer them. She was wonderful and patient with me. Some of the best customer service in the industry.
5/5
GoogleHaving used a different estate agent who were not good, I moved to Keenans. The service I received was brilliant. They did exactly what they promised. They were always polite and very helpful, would use them again and I would recommend to anyone on the service I received.
5/5
GoogleA friendly and professional team delivering a great service. Would definitely recommend
1/5
TrustpilotWhat a waste of time
What a waste of time. I sent 3 emails asking them to value a property for our family after a bereavement. I dis not recieve anything back. Failed at the first hurdle. Every other estate responded within 24 hours
2/5
GoogleVery pushy. Get called of a girl asking questions about who i put my house up for sale with, how much did I pay etc and then another call weeks later asking more questions. I find it very intrusive and none of their business! Because i didn't instruct them
5/5
TrustpilotBrilliant service from the burnley…
Brilliant service from the burnley branch! Just waiting for the keys to our new house! Thankyou to Danielle and Georgia for helping find the perfect house and for getting things moving quickly! Also Thankyou to the guys who showed us round several times!
4/5
TrustpilotA first class experience from a highly…
A first class experience from a highly efficient team. Always attentive and helpful. My contact was Faye Broadley, she was always happy to help and answered my questions efficiently. I would highly recommend her and her team.
5/5
TrustpilotThe staff at Keenan's are extremely…
The staff at Keenan's are extremely knowledgeable about the properties and gave an honest assessment of the situation, taking into account our specific set of circumstances.
5/5
TrustpilotVery happy with the service I received…
Very happy with the service I received from Ella Walmsley & Keenan’s. Very professional in keeping me updated throughout & helpful when negotiating my purchase. Thanks for all your help Ella!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
