Trusted Agent profile · Burnley
★★★★★
278 reviews across 2 platforms
1A Manchester Road, Burnley, BB11 1HQ
Bridgfords's office in Burnley, at 1A Manchester Road, is rated 4.7 out of 5 across 278 reviews on two platforms, including 275 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards, one of six awards Bridgfords won in 2026.
The Trusted Agent 2026 results for Bridgfords, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Burnley office, from every platform, shown as written. First names only.
5/5
GoogleThe guys were really helpful all throughout the process. When we really, really needed their help at a very difficult stage they stood tall and came through for us, in a truly massive way. The team were simply brilliant!!! Thank you.
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleWe have recently become tennants of a property managed my Bridgfords and the service has been second to none. All staff are polite and friendly. Any queries we have had have been replied to quickly and any reports we've made for things being fixed have been recorder, replied to and fixed promptly. Bridgfords are highly recommended by us. The best lettings agency we've used.
Thanks Heidi for leaving a 5* review and kind words accompanying it, I will of course pass on your high praise to all involved at the Bridgfords branch. Your recommendation is appreciated. Best wishes, Lucy
5/5
GoogleFantastic estate agents from valuation to completion kept us informed all the way. Everyone in the office was friendly and knowledgeable and answered our question as soon as they could Highly recommended
Thank you Mark for your 5* review and fantastic comments! Best wishes, Scott @ Customer Care
5/5
GoogleFrom start to finish the whole team have been brilliant and very supportive, always someone there for us to talk with. Extra special support has been from Colin Haslam who has worked tirelessly to get our sale through he has dealt with both solicitors and has been a massive credit to Bridgfords. We would definitely recommend Bridgfords Burnley. 5 star team
Thank you for your 5* review of our local team and taking the time to do so. Your comments and nice words will be forwarded to our local team. Best wishes, Scott @ Customer Relations
1/5
Google1 STAR IS TO MANY **STAY AWAY FROM THIS LETTING AGENCY** They are unprofessional, rude, incompetent...the list is endless. They NEVER ring you back when promised, they are rude and abrupt on the phone and the maintenance side of things is the worse set up Ive ever come across. Please, save yourself a lot of hassle and upset and take your business else where.
I am sorry if you have had a negative experience at Bridgfords, unfortunately this review relates to our lettings branch and I can see you have already left a review on their page. Please contact the manager at the branch on 01282 809188
4/5
GoogleI was very impressed the way the team worked very efficiently and polite and helpful thanks
Thank you for your lovely review Terence. Best wishes, Lucy, Customer Relations.
5/5
GoogleBridgfords have been absolutely fantastic throughout the purchase of my first home. Thank you for the excellent communication and hard work from the team and most notably Beverly and Dean! Absolutely no hesitation required if you're thinking of using Bridgfords to purchase your new home. 100% would recommend!
Thank you for taking the time to leave us your recommendation and 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
1/5
GoogleThe sales team seem fine but the lettings department do not answer the phone or emails. I've had a tenant lingering with months of outstanding rent and any action like notices, I've had to send myself. They take no action. They might take some commission when money comes in but they do no work and provide no agency. Absolutely indescribably awful.
Good morning Sven, I am sorry if you were not happy in your experience we us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy.
4/5
GoogleI walked into their office on Saturday, viewed a property that afternoon, it’s now Wednesday and I’ve secured the property that I wanted to rent with very little hassle. I’m very pleased with their service so far.
Many thanks for the fantastic review. Kind regards, Lucy, Customer Relations.
5/5
GoogleA really great service from start to finish buying my first home. Nicola and Beverly helped me through every step of the way and kept in touch which was really supportive.
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleSamantha, who is very friendly and approachable, handled my Rent application very speedily and kept me informed every step of the way as I needed to move very quickly, would highly recommend their service
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAbsolutely brilliant team, would highly recommend them, very caring and efficient.
Thank you for your 5* review and recommendation Karen. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleThe agent are absolutely nice and patient.
Many thanks for your marvellous 5* review Maryam. Best wishes, Lucy, Customer Relations.
5/5
GoogleI highly recommend Bridgfords agencies. I bought an apartment through agencies. I could count on your help and support. And the employees of the agency are very nice and offer their help.
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe team at Bridgfords Burnley, made the process of selling my house as pain free as possible. They provided regular updates on progress and were very responsive in responding to any questions I had. Always friendly, I would be happy to recommend them to any seller in the area.PositiveResponsiveness, Professionalism
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe recently purchased a house through Bridgford they were always friendly, helpful and answered all our queries The whole process was handled smoothly and efficiently and we would have no hesitation in recommending them.
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
4/5
GoogleI,ve only looked on their website once and spoke to a lady she was lovely and when explained about the property i jnew it was,bt for us.
Many thanks for your outstanding review. Best wishes, Lucy, Customer Relations.
5/5
GooglePleasant straight-forward interaction with Nicola and Colin at Bridgfords, Burnley, as we bought our new home. Helpful with their advice and prompt in all dealings with us. Thank You.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
1/5
GoogleDo not deal with these letting agents if possible, they do not provide details upon request, they are slow to respond, and will not even tell you if your application is unsuccessful unless you ring them up. They also expect money upfront before beginning an application.NegativeResponsiveness, Professionalism
Hello, I am sorry you feel this was please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
5/5
GoogleA very professional service. Timely responses and very helpful. The sale went without a hitch. Would love to work with Beverley, Nicola and the entire Bridgfords team in Burnley.
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleSold my house through Bridgfords. From the initial meeting everything ran smoothly. Had great service throughout. Kept me well informed throughout the process. Would definitely recommend as an estate agents
Many thanks Nesba for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery Happy with service, win win, Samantha Crowley looked after me and the whole process was quite quick and seamless
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleEveryone at the Burnley office has been terrific. During very trying times, they have gone out of their way to help at every stage. If you are looking for a personal service, you will find it here. Thanks again gang, stay safe.PositiveResponsiveness, Quality, Professionalism, Value
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
Googlefriendly and polite, keeped me informed with updates on ever stage of the process, I would recommend 👌 very happy 😊 bobbie and her colleagues were amazing …
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Bridgfords, Burnley won Gold; Bridgfords, Stockport won Platinum; Bridgfords, Sale won Gold; Bridgfords, Halifax won Gold; Bridgfords, Wakefield won Trusted Agent; Bridgfords, Stalybridge won Trusted Agent.
