Every review we hold for the Burnham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleDavid, Abbi and the team at Frosts in Burnham have been exceptional. The dealing with tenants to get viewings arranged, and then a buyer who was difficult to deal with. Regardless they have helped see the sale through to completion.
Leigh · 7 December 2024
Agent replied · 22 November 2024
Many thanks for writing this 5 star Google review for David, Abi and our Burnham Sales office. It was a pleasure to hear that they were exceptional in seeing the sale through to completion. We will pass your comments on to them and also to … More
★★★★★ 5/5
GoogleOutstanding service from the Frost team at the Burnham office ... Professional and sharp service constantly delivered throughout our recent purchase...Thanks to Abbi for getting us over the finish line .. highly recommend
Ke · 6 March 2025
Agent replied · 7 March 2025
Many many thanks for writing this exceptional 5 star Google review for Abbi from our Burnham Sales team. It was great to hear that you received outstanding service from the team and that you highly recommend them. We will pass your comments … More
★★★★★ 5/5
GoogleWhat a great service we received from these agents. Nothing was too much trouble and they kept us informed throughout the process on selling our mother’s house. We live 100 miles from Taplow and they went above and beyond in ensuring everything went smoothly. Special thanks to Megan, who was a superstar!
Julia · 10 May 2024
Agent replied · 30 December 2023
Thank you so much for posting this fantastic 5* Google review for Megan and our Burnham Sales team. We are so pleased to hear that they went above and beyond in ensuring everything went smoothly. We will pass your comments on to them and to … More
★★★★★ 5/5
GoogleI would like to thank David for his extraordinary commitment, support and friendly guidance to get the sales done. Really pleased with his exceptional professionalism. I want to give more stars but, I can see only 5 as maximum limit 😊. Thanks a lot once again for all your support David. …
Bagya · 10 May 2024
Agent replied · 14 June 2024
Thank you so much for writing this 5 star review for David from our Burnham Residential Sales team. It was a pleasure to read about his extraordinary commitment, support and friendly guidance in securing your sale. We will pass your … More
★★★★★ 5/5
GoogleWe just sold our house and bought our new house through the Burnham branch of Frost Partnership. We've had great customer service, support and good advice throughout. Between David and Abbi, we felt looked after, prices and details were …
Subodhini · 12 April 2026
Agent replied · 13 April 2026
Thank you so much for taking the time to write this fantastic 5 star Google review for David and Abbi and our Burnham Sales team. We are delighted to hear that you received great customer service, support and good advice throughout and that … More
★★★★★ 5/5
GoogleHaving just completed the sale of my late father’s house in Burnham I would like to thank David and Gill for their support throughout this process. The prompt, friendly and professional way they dealt with the sale from the moment I first …
June · 4 October 2024
Agent replied · 30 December 2023
Thank you so much for posting this fantastic 5* Google review for David, Gill and our Burnham Sales team. We are so pleased to hear that the professional way they dealt with the sale from first contact to completion was excellent and that … More
★★★★★ 5/5
GoogleWe were delighted by the service we received from Wendy Taylor, Lettings Manager at Frosts in Burnham. She showed us a lovely property and was very knowledgable about it. Wendy was warm and fun and efficient and, having agreed we would like …
Jane · 4 October 2024
Agent replied · 12 July 2024
Hi Jane - Thank you so much for this 5 star Google review for Wendy from our Burnham Lettings team. We are delighted to hear that Wendy managed everything with incredible efficiency and professionalism. We will pass your comments on to … More
★★★★★ 5/5
FacebookI purchased my home through Frost GX. Matthew Craft is simply the best estate agent I have ever dealt with. He saved the sale of my property which was being sold via another Local estate agent by taking over discussions with a very awkward and difficult buyer. My own estate agent was not able to do this and my buyer walked away but Matthew managed to get him back to purchase my property. Matthew worked until late into the evenings and kept all parties informed at all times. I have never dealt with such a difficult sale and purchase and would like to thank Matthew for keeping me at the table as there were times when I just had enough and wanted to throw in the towel. I realised that when deciding on an estate agent to sell your property you need someone that will do their utmost for your best interests and Matthew certainly does this at all times for his client and even for others in the chain. I will never use another estate agent and regret that I did not use Frost in the first place.
Zareena · 29 October 2021
Agent replied · 30 April 2023
Hi Zareena, Thank you so much for taking the time to write this superb review for Matthew from our Gerrards Cross team.
We are delighted to read that he provided you with an outstanding property service despite a difficult sale and purchase.
We will pass your comments on to both Matthew and our senior management team.
Wishing you the very best from all at The Frost Partnership Estate Agents.
★★★★★ 5/5
GoogleThis is the third time we have used the services of Wendy and find her to be highly professional in all aspects of her role. Which is why we keep coming back! She understands our requirements, does a great job filtering out applicants and producing tenants who have all been "winners"
Mike · 13 May 2024
Agent replied · 18 October 2023
Hi Mike - Thank you so much for this fantastic 5 star Google review for Wendy from our Burnham Lettings team. It’s great to read that you find her to be highly professional in all aspects of her role and that you keep coming back to Frost … More
★★★★★ 5/5
GoogleWe have worked with Emma and Raphael from Houseman for 8 years and in that time we have found them extremely responsive, acting responsibly on behalf of the tenants and the landlords be it moving in, moving out or issues that occur during …
Steve · 11 September 2024
Agent replied · 11 September 2026
Thank you for the five star review.
You are a pleasure to work with.
★★★★★ 5/5
GoogleDavid,Megan and Fred made the process of selling our house and buying our new home as pain free as possible. From the initial valuation to completion they went above and beyond. Everything that was promised at the time of valuation was …
Susan · 4 October 2024
Agent replied · 23 July 2024
Thank you for taking the time to write this superb 5* Google review for our Burnham Sales team. We are delighted to hear that they made the process of selling your house and buying your new home as pain free as possible. We will pass your … More
★★★★★ 5/5
GoogleDavid, Fred, Megan and Nisha were fantastic in helping us get our dream house! Thank you to the team - it is much appreciated by my husband and I and our children who are loving our new house esp the garden! …
Amrita · 4 October 2024
Agent replied · 1 August 2024
Thank you so much for writing this superb 5 star Google review for David and our Burnham Sales team. It was a pleasure to read that they were fantastic in helping you to get your dream house! We will pass your comments on to them and also … More
★★★★★ 5/5
GoogleStayed with the team for three years. Highly professional and they know the ins and outs of managing a property which made things straight forward. Checkin was smooth and handled over the video. Any amendments were made and the team is very …
M · 11 September 2024
Agent replied · 11 September 2026
Thank you so much for the positive review.
You have been an excellent tenant and a pleasure to work with.
We wish you and your family peace and happiness in your new home.
★★★★★ 5/5
GoogleFrom the intial meeting through to the completion of my late aunt's flat in Burnham the Team at Frosts have been great, particularly Megan and David. I found them to be incredibly professional, great communicators and quick to respond to …
Sam · 4 October 2024
Agent replied · 14 June 2024
Thank you so much for writing this fabulous 5 star review for our Burnham Sales team, especially David and Megan. It was a pleasure to hear that you felt as though you had a personal service from a team that knew their local area well. We … More
★★★★★ 5/5
Google“Wendy Taylor is wonderful. It’s as simple as that.
She has overseen the rental of my property in Burnham since April 2016 and is a true professional, in addition to being a really lovely person to work with.
Wendy understands the market and knows when it can or can’t sustain a rent increase. She also knows what her customers want, need or are looking for. And her attention to detail is second to none.
I trust Wendy’s knowledge, judgement and suggestions implicitly, and have been very happy with the tenants she has found for me since 2016.
Wendy really is wonderful.”
Claire · 2 June 2021
Agent replied
Hi Claire
Many thanks for taking the time to write this 5* review for Wendy from our Burnham Lettings team. We are delighted to read that she is a lovely person to work with and a true professional.
We will pass your comments on to Wendy and also to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
FacebookThe Frost Partnership have been our Management agents for over 10 years. Their team of Letting agents in particular Caroline have been outstanding in getting our property rented quickly and smoothly.
On the Property Mangement side I have to call out Ciara Jewsbury. Her customer service and attention to detail has been outstanding. She has worked diligently on getting issues resolved quickly, has been super responsive and shown great leadership. I am so so impressed with Ciara and know she will be super successful in any projects she takes on within The Frost Partnership.
Emily · 10 May 2021
Agent replied · 30 April 2023
Hello! how are you doing today? I found your post very interesting and decent, you have lovely and beautiful photos I must admit.
sorry for writing all these here, I tried sending you a request but it fails due to the bad signal, here with me. you might understand what I mean if you're very familiar with Facebook App. I hope you don't mind sending me a friend request or perhaps write me on messenger App. thanks for your understanding... greetings
★★★★★ 5/5
GoogleI cannot fault the service I received one bit. The Houseman team made my moving process stress free from start to finish. From the viewing with Raphael, to the referencing process with Emma. They were amazing. Emma was polite, professional …
Alisha · 11 September 2024
Agent replied · 11 September 2026
Thank you for the five-star review. You have been a pleasure to work with.
Emma and I wish you health and happiness in your new home. Raphael
★★★★★ 1/5
TrustpilotIf I could give them zero stars, I WOULD.
If I could give them zero stars, I absolutely would.
This also applies to Mackenzie Homes management in general as sometimes it’s hard to distinguish the difference between these two companies.
Disgusting and appalling service, especially from Pooja. She is not helpful with any issues that arise during your tenancy. She only reaches out to you when it is beneficial for her.
Firstly, when I first moved into the property the balcony was disgustingly dirty. The building has a massive problem with pigeons and to simply put it, they made a mess everywhere. There was pigeon poop all over my balcony for weeks on end. I was unable to use my balcony for WEEKS after I moved in. Then they finally decided to sort someone to clean it after weeks of me complaining and nagging them about it.
Secondly, the building then had plumbing issues which resulted in waste pouring down in the garage directly onto my car. It took them MONTHS to sort this issue after complaints from tenants. The building STANK of poop for months. The management kept saying they are not responsible for this problem and it’s Thames water’s fault and they kept going back and forth for weeks before finally fixing it.
Lastly, Pooja will continue to harass you even after your tenancy runs out. She shows no empathy towards any issues you might be going through. She is only chasing a commission and if you happen to stand in her way, she will do everything in her power to make you feel bad. She sends unprofessional emails and threatens to inform third parties of your personal situation which is not quite legal. They will try to scam you off your money and make sure that you don’t get your deposit back. They will add some “interest” rates to your rent and will justify it with saying it is in your contract.
Please if you ever decide to rent with them, make sure that you read the tenancy agreement multiple times and understand every single point as they will make things up as they go.
I would not use their services ever again even if they paid me for it.
To conclude, the whole experience was quite literally $hit.
Nicole · 20 April 2024
★★★★★ 5/5
GoogleWe sold our house in Burnham through Frosts in Burnham. I would like to thank David J in particular for his patience and advice through the process and his knowledge and calmness was exemplary. Thank you to Gill and the rest of the team as well as they were always friendly and willing to help at every stage of the process.
Mark · 22 June 2023
Agent replied
Hi Mark
Thank you so much for your 5* review for our Burnham office. We are delighted to read that the team were always friendly and willing to help at every stage of … More
★★★★★ 1/5
TrustpilotNegative move out experience
Moving in was absolutely fine and I had no issues at all. Unfortunately, moving out was a completely different experience. They tried to deduct as much as they possibly could from my deposit, charging extremely high prices for things that were honestly ridiculous.
They even attempted to take utility bills from my deposit before they had been emailed or sent to me, and before I was even aware of the amounts. I ended up winning the appeal, which says enough.
I was recommending them at first, but the way the end of my tenancy was handled has completely changed my opinion. I understand contracts and fair charges where things are left behind, but instead of being honest with pricing, they go straight for the highest charges. Overall, I’m extremely disappointed with how they tried to get money out of me.
Fallx · 23 December 2025
★★★★★ 5/5
Google@ Wendy Taylor Marla - Frost Partnership Burnham Letting Agency. My partner and I have recently relocated from Cotswold to Burnham. We really cannot thank enough to Frost Letting Agency and especially Wendy, for all efforts and …
Mariusz · 4 October 2024
Agent replied · 25 November 2023
Thank you so much for this fantastic 5 star review for Wendy and our Burnham Lettings team. We are so pleased to hear that you will recommend Frost Partnership Lettings to any one who is looking for a new place to live. We will pass your … More
★★★★★ 5/5
GoogleWonderful, Intelligent, super experienced Letting Agent. I have used Frosts Letting Agent, in particular Wendy, for over 10 years and her professionalism, charismatic personality and ability to know exactly what type of tenant is right for the property and for you as a Landlord is exceptional.
Karen · 10 May 2024
Agent replied · 24 March 2024
Thank you so much for this 5* review for Wendy from our Burnham Lettings team. We are delighted to hear that she displayed her professionalism, charismatic personality and ability to know exactly what type of tenant is right for the … More
★★★★★ 5/5
GoogleA team of professionals with right attitude and utmost respect for customers. They patiently listen to all queries and find the right solution for the customer. Just to mention a few names, Abbi Watson, David Jenkins, Nisha Pai and Lilli …
Imran · 12 February 2026
Agent replied · 13 April 2026
Thank you so much for this "excellent" 5 star Google review for our Burnham Sales team. We are delighted to hear that you found them to be a team of professionals with the right attitude and utmost respect and that they supported you at all … More
★★★★★ 1/5
TrustpilotLandlords be aware I had never used…
Landlords be aware I had never used them before April this year and in 30 years of property rental business I have never come across such an unscrupulous and unprincipled team of amateurs. The tenant introduced was a complete con man who paid no rent from month 3 and Frosts still send landlord statements with rent collection fees when they have failed to collect any rent for six months! I should have kept my property empty rather than rent it out through them.
Tufan · 10 December 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
