Every review we hold for the Burnham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleRecently used Frosts for a property in Burnham. Wendy showed us around a number of properties and once we settled on one, her attention to detail was brilliant. From start to finish, Wendy ensured that the whole process was as smooth as possible and went above and beyond to make it happen. Thank you Wendy
Nigel · 21 February 2025
Agent replied · 18 February 2025
Hi Nigel - Thank you so much for taking the time to post this 5 star Google review for Wendy from our Burnham Lettings team. We are so pleased to hear that she ensured that the whole process was as smooth as possible and went above and … More
★★★★★ 5/5
TrustpilotI couldn’t be happier with the service…
I couldn’t be happier with the service I received from Nabid and his team.
They kept me informed every step of the way, and chased the landlord when issues in my property needed to be addressed
I would highly recommend them to anyone looking to rent or manage a property.
Annabel · 4 March 2026
★★★★★ 5/5
GoogleRaphael and Emma were very helpful and made the whole process really straightforward and simple, they provided loads of helpful information at every stage - by far the best experience of renting a property we've ever had!
Molly · 11 September 2025
Agent replied · 11 September 2026
Thank you for the excellent review.
You have been a pleasure to work with. Emma and I wish you much peace and happiness in your new home.
★★★★★ 5/5
GoogleI would like to say a big thank you to Wendy for helping me find a lovely flat! She was very kind and helpful through the whole process and even helped me sort out my washing machine. I would highly recommend this estate agent. Thank you again!
Claire · 10 May 2025
Agent replied · 26 July 2024
Hi Claire - Thank you for taking the time to write this superb 5* Google review for Wendy our Burnham Lettings team. We are delighted to hear that she was very kind and helpful through the whole process and that you would highly recommend … More
★★★★★ 1/5
GoogleAbsolutely awful experience. The letting agency completely ignored our requests throughout the tenancy. The landlord refused to repair anything, and we were forced to live with a cracked window during freezing winter nights. The apartment was in terrible condition from the start, yet when it came time to move out, they found excuses to withhold part of our deposit. Instead of returning what we were rightfully owed, they used our money to pay for a “deep clean” for the next tenants. Extremely unprofessional, unhelpful, and greedy. I would never recommend renting through this agency.
Moonlight · 9 October 2025
Agent replied · 17 October 2025
We take all feedback seriously and we would like to look into this further. However, we do not have your full name/contact details and are unable to connect you to a tenancy through our Burnham office. We would be grateful if you could email your contact information to marketing@frostweb.co.uk and our Lettings Director will contact you to discuss.
Kind regards, The Frost Partnership
★★★★★ 5/5
GoogleWe had such a wonderful experience with The Frost Partnership in Burnham, especially with Katie. From the very start, she made mine and my husband’s property search so smooth and enjoyable. She was always professional, approachable, and incredibly supportive throughout the whole process. Katie really took the time to understand what we were looking for and went above and beyond to make everything stress-free. We couldn’t have asked for a better experience, thank you so much, Katie, for helping us find our home!
Deana · 9 October 2025
Agent replied · 23 August 2025
Such an amazing review! Thank you so much for taking the time to write this 5* Google review for Katie from our Burnham Lettings team. We are so pleased to hear that she was always professional, approachable, and incredibly supportive and went above and beyond to make everything stress-free. We will pass your comments on to Katie and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleThank you to Wendy who was kind, patient and honest. Wendy and the team were always available when I rung and quick to give good advice. Grateful for the friendly help… never felt pressured to make a decision! Now in a gorgeous place that feels perfect.
Amy · 10 May 2025
Agent replied · 24 October 2024
Thank you so much for taking the time to write this superb 5* Google review for Wendy from our Burnham lettings team. We are delighted to hear that Wendy and the team were always available when you rang and quick to give good advice. We … More
★★★★★ 5/5
GoogleHaving had some serious issues trying to find somewhere to live in the area Wendy from Frost in Burnham was a lifesaver. She and the team have been absolutely fantastic, easy to contact, helpful and the service during the contract and post getting the keys has been 5 stars the whole time. Thank you Wendy!
Joe · 6 January 2025
Agent replied · 13 December 2024
Many thanks for writing this 5 star Google review for Wendy and our Burnham Lettings team. It was great to hear that she and the team have been absolutely fantastic, easy to contact and helpful. We will pass your comments on to them and … More
★★★★★ 5/5
GoogleKatie at Frost, Burnham has been an absolute delight to deal with from start to finish. She has been so prompt in answering all of my questions and friendly and professional throughout. Can't fault the service and would absolutely recommend! Thanks for all your help Katie!
Kelly · 26 April 2025
Agent replied · 26 April 2025
Thank you so much for taking the time to post this fantastic 5 star Google review for Katie from our Burnham Lettings team. We are delighted to hear that Katie was friendly and professional throughout, that you couldn’t fault the service … More
★★★★★ 5/5
GoogleDavid and his team at Frost have been fantastic from the start in organising the sale of my parents property . Their guidance and support was excellent and always quick to respond to any query or request . Very professional and can highly recommend !
Andreas · 7 March 2025
Agent replied · 10 March 2025
Hi Andreas - Many many thanks for writing this fantastic 5 star Google review for David and our Burnham Sales team. It was great to hear that their guidance and support was excellent, that they were very professional and that you can highly … More
★★★★★ 5/5
GoogleWendy and Katie were very helpful for the process in moving in to my property, will definitely recommend to friends and family! Thank you very much!
Lulzim · 4 October 2025
Agent replied · 6 October 2025
Many thanks for taking the time to post this fantastic 5 star Google review for Wendy and Katie from our Burnham Lettings team. We are delighted to hear that they were very helpful in moving you to your property, and that you will definitely recommend them to friends and family. We will pass your comments on to them and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
TrustpilotDarrell English at Frost’s was the…
Darrell English at Frost’s was the Estate Agent I needed to deal with in order to buy my apartment; he was outstanding in the whole process!
Darrell was extremely responsive to all my concerns and questions and cared a great deal about guiding me through this potentially stressful situation of buying a property- once again!
I had not had good experiences with 2 previous attempts at buying apartments - but with Frost’s I felt things were going to work out at last !
The whole team at Frost’s is on board to help you reach your goal- no request is considered too inconsequential!
The After Care is also wonderful !
So well done to Darrell English!, the whole team and Chris Frost at its head!
You have all made my dream of living in Poole come true - after some very difficult experiences with trying to move! Thank you!
Mrs · 18 January 2025
★★★★★ 2/5
TrustpilotMoving out is stressful enough....
Currently in the process of moving out and they are making our lives difficult. Kept getting messages stating that my application isn't completed when I have screenshots proving it's complete. They also requested for physical copies of our identification and proof of address. Weather this is company policy or not, we both live in different cities and financially we can't travel to the office just so they can see a physical copy.
Dee · 8 July 2026
★★★★★ 5/5
GoogleThe Frosts team is very eager to help and very accommodating of any requests to make the experience as easy as possible for their customers. I experienced this first hand, especially through Wendy who was a pleasure to deal with.
Pranav · 8 July 2026
Agent replied · 9 July 2026
Thank you so much for taking the time to write this 5* Google review for Wendy and our Burnham team. We are delighted to hear that they were eager to help and very accommodating of any requests to make the experience as easy as possible.We will pass your comments on to the team and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleAs a first time property owner it can be really daunting to understand the process but Wendy couldn't have made it easier.
Wendy was clear on every step required, going above and beyond as I was in the process of moving abroad so letting me know of additional requirements for letting out the property.
She provides prompt follow ups so I'm always updated and I have full trust my property is being managed in the best hands.
It is clear Wendy has years of experience and I'd recommend her to anyone looking for a letting agent.
Syeda · 5 April 2023
Agent replied · 7 April 2023
Thank you so much for this amazing 5 star review for Wendy Taylor from our Burnham Lettings team. We are pleased to hear that Wendy went above and beyond to help you with letting out your property. We will pass your comments on to her and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 1/5
TrustpilotThe company is a absolute joke
The company is a absolute joke. The staff are rude, talk down to you. I wanted to make a complaint, spoke to the manager who did not want to know, spoke to me like a piece of rubbish. Telling me it's not her staffs job to pass the correct information over to the people who are viewing the property. She even said it's ok for members of the public to stand by other peoples property, lean on their cars and film three house with the estate agent standing there watching them do it. The staff in the staines branch need a training course how to deal with people
Customer · 27 April 2026
★★★★★ 5/5
GoogleWe work with Houseman as a cleaning contractor on a number of end of tenancy jobs - what stands them out for us is that they are professional, flexible, understanding and provide clear, concise instructions and information on the properties in question, and clearly have high standards in terms of tenants - a pleasure to work with
Mark · 11 February 2026
Agent replied · 11 September 2026
Thank you for the excellent review. We value our business relationship with you.
★★★★★ 5/5
GoogleA totally pain free sales experience thanks to the advice, professionalism and hands on approach of David, Abbi, Lilli & the team in Burnham.
Joe · 2 October 2026
Agent replied · 5 October 2026
H Joe - Thank you so much for taking the time to post this fabulous 5 star Google review for our Burnham Sales team. We are delighted to hear that you had a totally pain free sales experience thanks to their advice, professionalism and hands on approach. We will pass your comments on to them and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 1/5
TrustpilotDisappointing experience with Frost Partnership
A very disappointing experience during our tenancy period as tenants as the agents were very rude and not cooperative at all. At the end of the tenancy another clerk did the checkout and had no idea about the check in report as was done by a different clerk when we moved in. There were already cracks to the door and when we sent the pictures they refused and did not listen. Therefore, a large amount was deducted from our deposit and did not make any sense as we only were at the property for 1 year. There were a few things but not to this extent.
In addition, the door number and the intercom number were different and this made it difficult for deliveries to come to the property due to this misunderstanding. So watch out before renting with Frost Partnership.
Aqeela · 1 December 2024
★★★★★ 5/5
GoogleHonestly the best experience I have had with an estate agents. Friendly staff, very welcoming fast acting and polite. A big thank you to Wendy and Katie for making my journey so easy and stress free.
Nathan · 30 April 2025
Agent replied · 1 May 2025
What a fantastic review! Many many thanks for writing this 5 star Google review for our Burnham Lettings team. It was great to hear that they were very welcoming, fast acting and made your journey so easy and stress free. We will pass your comments on to the team and also to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleVery happy with Abbi Watson
Senior Negotiator ,very friendly and makes me feel like family member was looking for home for 3-4 month finally found with frost, thank you soo much abbi
Mandeep · 29 July 2026
Agent replied · 30 July 2026
Many thanks for leaving this 5* Google review for Abbi and our Burnham Sales team. It is very much appreciated.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleGreat experience selling my flat with Frost. Overall the service was always professionally and friendly. From the initial valuation, the listing, viewings and subsequent offers and sale. They kept me updated all the time, and provided constant support and pushing solicitors to keep things moving when needed. Highly recommended local estate agent. Thanks!
Neil · 9 February 2026
Agent replied · 13 April 2026
HI Neil - Thank you so much for taking the time to write this fantastic 5 star Google review for our Burnham Sales team. We are delighted to hear that the service was always professional and friendly and that they provided constant support. We will pass your comments on to them and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleDavid Megan and Abbi were so helpful and really made big difference to the sale of our flat. …
Randhir · 4 October 2025
Agent replied · 1 April 2025
Many many thanks for writing this fantastic 5 star Google review for our Burnham Sales team. It was great to hear that they really made a difference to the sale of your flat and that you highly recommend Frost in Burnham. We will pass your … More
★★★★★ 5/5
GoogleFrosts & Abbi have been outstanding through the entire process of selling my property, including chasing the solicitors. This has honestly been the best experience I’ve ever had with an estate agent. Abbi communicated clearly at every stage and kept me fully informed, and I’m extremely grateful for her support. Thank you!
Karen · 13 February 2026
Agent replied · 13 April 2026
Thank you so much for taking the time to write this fantastic 5 star Google review for Abbi and our Burnham Sales team. We are so pleased to hear that they have been outstanding through the entire process of selling your property, and provided the best experience you have ever had with an estate agent. We will pass your comments on to them and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
