Every review we hold for the Burnham office, from every platform, shown as written. First names only.
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5/5
TrustpilotA great company with very efficient staff
A great company, with fantastic super efficient people who work to ensure buying a house as stressfree as possible.Special thanks to Ben who worked so hard to iron out all the problems we were having. Also thank you Jay who showed us around the property and dealt with our queries.Nice send off at the end, where Ben and another member of staff greeted us and gave us a gift.Would highly reccommend this Estate Agents.
Anne Β· 2 April 2024
Agent replied Β· 24 August 2024
Dear Anne McintyreCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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5/5
TrustpilotVery helpful
Khim is the man for anything you need in help for the properties π
Lets Β· 23 March 2026
Agent replied Β· 27 May 2026
Dear Lets Try It Out
We greatly appreciate your 5-star review and the time you took to share your experience with Khim. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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5/5
GoogleI would like to thank Swati and all the team for all your invaluable help, Swati went above and beyond to explain and advise through the whole letting process. Very engaging and down to earth professional lady with great communication skills, always keeping me updated,always one step ahead.Thankyou Swati, your a fantastic asset to the burnham branch ! You truly made the whole experience stress free .
Denise Β· 27 July 2024
Agent replied Β· 26 August 2024
Dear Denise Bhangoe
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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1/5
TrustpilotCompletely awful agents
Completely awful agents. Throughout out time of being their tenants, the house wasnβt cleaned on arrival, tried to charge us twice when a previous tenant had already paid for a damage, we was given the wrong emergency number, had a broken shower for a month (still paid full rent), tried to make unfair deductions from our holding deposit - this took two months for us to fight, and am currently still waiting on our deposit which is 4 days over the 5-10 day estimate given. Do not recommend at all.
Ellie Β· 15 October 2025
Agent replied Β· 23 October 2025
Dear Ellie Thomas, We truly appreciate your feedback and thank you for sharing your experience with us. Providing excellent service is our top priority, and we take customer concerns very seriously. We apologise for not meeting your expectations on this occasion. If youβd like to reach out to us at customercare@lrg.co.uk we would be happy to look into this for you. Best regards, Customer Care Team
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5/5
TrustpilotMark Porter was very informative
Mark Porter was very informative, efficient and professional at all times.
Stewart Β· 13 April 2026
Agent replied Β· 27 May 2026
Dear Stewart Marriott
We greatly appreciate your 5-star review and the time you took to share your experience with Mark. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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5/5
GoogleIβm currently searching for a property in the Slough area, and Romans have consistently been excellent with their communication, regularly sending me details of properties that match my requirements. In particular, Syd at the Burnham branch has been incredibly supportive. She always follows up promptly, whether by email or phone, and takes real care during viewings. Iβve never felt rushed, and her attention to detail truly makes a difference. I havenβt found my dream home yet, but I hope itβll be with the Romans Burnham team. Theyβve made the process feel that much easier and more personal.
Fahim Β· 10 October 2025
Agent replied Β· 10 October 2026
Dear Fahim Ahmed
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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5/5
Googlemy name is DR Dianne Malin,
I'm a vendor a Roman.
Id like to say a massive thankyou to Syd who works in sales, she has sold all 3 of my properties, she is an asset to Romans team. She is always quick to respond, polite and understanding specify when it comes to helping me with paperwork, I am not very text savvy, she always pops round to taking time out her busy day, she always happy to help, keeps me updated as well as liaising with my solicitors and always making me feel comfortable and confident with all my decision made in the sale prosses, a pleasant personality to be around. Made all the sale prosses easy and stress free for me.I put all my trust and faith with all my properties with Romans and Syd exceeded my stranded and met all my expectations. I would highly recommend her.
Dianne Β· 10 October 2025
Agent replied Β· 16 April 2026
Dear Dianne Malin
We greatly appreciate your 5-star review and the time you took to share your experience with Syd. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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5/5
GoogleRomans Burnham helped me source a wonderful apartment after expressing my requirements. Swati ensured she provided everything I requested for and more. The process was smooth and Swati reassured me that I would eventually get what I wanted. And I did! Iβm so glad I picked this company and would recommend this to anyone looking for a place. The customer service was unreal and Swati kept in contact with me through out the whole process. Thank you to the whole team for making this an exciting experience!
Kind Regards,
Nadia Mohammed
Nadia Β· 24 October 2023
Agent replied Β· 20 June 2024
Dear Nadia Mohammed
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleWe had used Romans for a few years back as a tenant and now as a landlord. Swati and Kerensa both are very professional and service provided has been excellent. Swati has been so efficient in finding me a new Tenant quickly and it been a pleasure always to talking to her and she has gone extra mile to help me like a sister where ever possible and to make my life and letting process simpler, smoother and easy. Kerensa has given great advice throughout the whole process and boosted my confidence as a first time landlord and has ensured that everything runs smoothly.
I thank the team and will not hesitate to recommend Romans to anyone in need of a Lettings.
Vijay Β· 24 October 2023
Agent replied Β· 20 June 2024
Dear Vijay P
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleRecently moved into a rented property through Romans. Had a few issues upon moving into the property which were dealt swiftly by my property manager Isabella York. She always responds quickly to emails and communicates any updates efficiently. Very good service overall!
Maryam Β· 10 August 2026
Agent replied Β· 10 October 2026
Dear Maryam,
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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5/5
TrustpilotRomans have been an excellent rentalβ¦
Romans have been an excellent rental agency. Sophia Lopresti kept me informed at every stage of the change over.
Customer Β· 24 September 2026
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5/5
TrustpilotA really great and smooth experience with Romans
Really great experience with Romans, Nathan and Lorraine were both fantastic.
Andrew Β· 1 April 2026
Agent replied Β· 27 May 2026
Dear Andrew
We greatly appreciate your 5-star review and the time you took to share your experience with Nathan and Lorraine. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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1/5
TrustpilotThe worst company to let from
The worst company to let from.
We cleaned the house and left everything perfect and they charged us 200 to clean the house.
What the hell is this. I hope you soon are out of business, useless service, rotten to the core, over there
I Β· 21 July 2026
Agent replied Β· 22 September 2026
Dear I Am Yout,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
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5/5
GoogleHaving been faced with unimaginably difficult tenants, Kerensa, Izzy and Swati worked hard to resolve the problem. They have been my port of call and always endeavour to do the best they can.
Swati has been impeccable and has found a wonderful family for the new tenancy. I was away on holiday during the entire process and Swati managed everything on my behalf including getting spare keys cut and even replaced batteries in the mandatory smoke alarms!
Swati has been so warm, polite and professional and always swiftly replied to my messages, keeping me informed and updated every step of the process. She never left me feeling worried that I wasnβt in the country. I wish her all the best in her career.
Daljit Β· 24 September 2023
Agent replied Β· 20 June 2024
Dear Daljit Kalher
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleSyd Habibunnasa was very good. We bought our first house through her. We just met her once and that was it. Very professional, very helpful, friendly and very welcoming.
Kue Β· 10 October 2025
Agent replied Β· 10 October 2026
Dear Kue Mshyz
We greatly appreciate your 5-star review and the time you took to share your experience with Syd. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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5/5
TrustpilotGreat quality
This is a great company i have bought a lot of clothes over the years mainly dresses and Tunics
Always very good quality fit always on point
Never had a problem with anything would highly recommend
Patricia Β· 31 August 2026
Agent replied Β· 22 September 2026
Hi, Patricia Gregory! Thanks for the great review however we think you may have the wrong company as we do not sell clothes.
All the best, Customer Care Team
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5/5
TrustpilotMoving in Bracknell
I have recently rented a property in Bracknell which is managed by Romans. My heartfelt thanks to Donna-Marie Brant, Charlotte Travers, and Salome Correia and who have been incredibly proactive throughout the process. Donna-Marie Brant, the property manager displayed great professionalism and attention to deal with all my concerns to move in the new address. In addition, I am grateful for her quick response to all of my queries with prompt solutions. Charlotte Travers addressed all my queries with a great level of patience while viewing the apartment, as well as with post-viewing correspondences which was really nice. Salome Correia was very helpful during the documentation processing stage.
Atiqur Β· 3 August 2023
Agent replied Β· 17 June 2024
Dear Atiqur KhanCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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1/5
TrustpilotBe careful of Romans lettings
We Don't really write reviews but for Romans going out my way, be careful with this company , trying to charge us bills for when we were not even in the property ,making rent increases 6 months into the contract should be a year, they lied about the property being cleaned, painted and carpets replaced , there are now changed 3 months after we moved in so had to clear each room so carpets could be
R Β· 16 October 2025
Agent replied Β· 23 October 2025
Dear R O'Toole, We truly appreciate your feedback and thank you for sharing your experience with us. Providing excellent service is our top priority, and we take customer concerns very seriously. We apologise for not meeting your expectations on this occasion. If youβd like to reach out to us at customercare@lrg.co.uk we would be happy to look into this for you. Best regards, Customer Care Team
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5/5
GoogleI would like to say big thanks to Syed for help and support. She always there if I had any question.she helped to find my first home. Again big thanks.
M Β· 23 September 2025
Agent replied Β· 23 October 2025
Dear M Saqib
We greatly appreciate your 5-star review and the time you took to share your experience with Syed. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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5/5
GoogleGreat experience with Syeda. She was in constant communication throughout the process & went out and beyond to show us around properties within our budget. Always ensuring we were well briefed ahead of each viewing. Unfortunately in the end the seller pulled out of the property we liked but she still communicated in a good manner with us to update us every step of the way and informed us of other suitable properties. Will definitely recommend.
Komal Β· 10 October 2025
Agent replied Β· 10 October 2026
Dear Komal Ali
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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5/5
TrustpilotVery good service
Simon was excellent in communication & so helpful getting us the property we wanted.
Valerie Β· 9 February 2026
Agent replied Β· 21 March 2026
Dear Valerie And Thanks For Your Order We greatly appreciate your 5-star review and the time you took to share your experience with Simon. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
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5/5
GoogleI have been renting a flat from Romans and Shannon Cox was the letting agent who dealt with me. She was professional and friendly and everything she said she would do, it was done as promised.
Moreover, I want to thank Isabella York, the property manager. She is professional and friendly, I have had some issue regarding the new flat I have rented and she manage it very well and quick, respond to my email the same day and solve my problems as soon as she could.
Samira Β· 21 June 2023
Agent replied Β· 20 June 2024
Dear Samira,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleI just purchased a property from Romans. Lewie Hasting was my contact. Lewie has a great knowledge and he is a very friendly and nice person. He helped me through the process and followed up with every steps and he made my life far more easy than my other agent. I truly recommend him. Buying and selling is already stressful but if u have a good agent it certainly makes things much more easier! Lewie many great thanks for the help! Well done and good job thanks again!
Stella Β· 21 June 2023
Agent replied Β· 20 June 2024
Dear Stella,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
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5/5
GoogleIve recently let my property out through Romans. They were brilliant the entire process, from advertising the place, getting viewings, doing open houses etc. I got the rent that I was asking for, and tenants with lots of background and financial checks all done. As a new landlord, I had a lot of questions, and they were always very helpful in answering everything. A special thanks to David for being very helpful and keeping me up to date with all developments. Would definitely recommend them.
T Β· 21 June 2023
Agent replied Β· 20 June 2024
Good afternoon
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.