Romans Burnham reviews

★★★★★ 5/5

Google

I absolutely recommend Romans, one of the best estate agencies I have ever dealt with. They are very professional and helpful, providing prompt responses at all times. It’s all about the great team at this office, and I would like to take this opportunity to specifically thank Chloe for her hard work around the clock to ensure I got what I was asking for and to get me moved in within a short period of notice. Keep up the good work, and I wish the entire team the best of luck.

Majid · 27 July 2024

★★★★★ 1/5

Trustpilot

An agency you should avoid

An agency you should avoid. At the beginning of our contact, I specified that I wanted to rent and pay a deposit, but they selected the "no deposit option" for me to pay them a monthly fee. I have now terminated my contract with them and am having problems getting my deposit back. They are looking for all kinds of reasons to charge me extra. They said they found a problem with the refrigerator and it will cost me £160 to repair, and a similar refrigerator costs about £100-120 new. I cleaned everything impeccably, and they are asking me for money for another cleaning and moth treatment. They were not interested in contacting me after check-out to present the situation to me. However, I have never seen this report. I contacted them three times in three weeks, and they barely responded. I recommend you avoid this agency.

GEORGE · 8 February 2026

★★★★★ 5/5

Trustpilot

Thank you Katie Page and Catherine…

Thank you Katie Page and Catherine McNicholas!We bought our first house through Romans. Since this was our first purchase, we had no idea of how things work out till completion date. Through this difficult process Katie Page and Catherine were very helpful, supportive and made us understand every step during the process.We’ve finally completed on our purchase in a set time. You guys manage to get us to completion in the time frame we agreed to. I have nothing but good things to say, that we were in good hands, and we appreciate to all team specially to Katie Page and Catherine they were exceptional. It was a challenging chain, but they were brilliant in resolving all issues and communicating effectively with us. It’s one of the most stressful times and they both did their best to be as reassuring and understanding as possible. Massive thanks to them both as we really couldn’t have done it without them and we would highly recommend Romans Solicitors and their services! Thanks again for all your hard work!

Maria · 8 July 2024

★★★★★ 5/5

Trustpilot

Isabella York was particularly helpful…

Isabella York was particularly helpful during a very stressful three months last year.

Denise · 23 June 2026

★★★★★ 5/5

Trustpilot

Hard working sales team & engaging video tour

Selling my House currently through Ian and his team at the Wokingham branch. A hard working team, good communication, and the addition of a professionally created video tour, to engage prospective buyers. Thank you to Sarah, Abbie and Ben for your hard work.

MichyBerkshire · 15 October 2025

★★★★★ 5/5

Trustpilot

Sophia is an exceptional real estate…

Sophia is an exceptional real estate agent who goes above and beyond to make your dreams a reality! From day one, her warm hospitality and genuine enthusiasm made us feel like we were her top priority.

GC · 16 December 2025

★★★★★ 1/5

Trustpilot

Abrupt

Looking to place a studio apartment on the market. Was put through to a guy called George. He was, in my opinion, very rude and obviously did not want to be dealing with such a small property. When I asked the selling fees, he asked how would I be choosing which agent to go with. When I said, probably the cheapest, he said “It won’t be us then”. Basically that was the end of.

Tracey · 10 March 2026

★★★★★ 5/5

Trustpilot

Outstanding Service

We were really impressed with the outstanding service provided during our recent tenancy application with Romans Caversham office. In particular high praise goes to Chloe who was extremely helpful, friendly, engaging and professional throughout the process and adopted a very customer focussed service keeping us updated at every stage of our application. Chloe is a great ambassador for Romans and should be proud of the service she has offered. Well done!

Nick · 30 October 2024

★★★★★ 1/5

Trustpilot

Avoid this agent, Poor maintenance and unfair deposit claims

This is related to their sub-company moginie james (Roath-cardiff). Negligent service from day one. We reported serious health and safety issues including mould, faulty windows, and broken doors/fencing, yet the agent offered zero assistance. Despite the deteriorating state of the property, they consistently raised the rent. To make matters worse, they provided an inaccurate check-out report that contradicted the initial inventory just to withhold our deposit. Totally unprofessional and misleading, save yourself the trouble and avoid them.

Ali · 16 February 2026

★★★★★ 5/5

Google

Tim, and the team at Romans were extremely professional and courteous. Tim was always happy to help and kept us informed of everything as we needed to know. If you are selling a house in the area, I'd fully recommend their services. Thanks again

Stuart · 23 September 2025

★★★★★ 5/5

Trustpilot

Great service

Vasco called round last week and explained the selling process to us in detail, answering any questions we had. He was round again this week to take photos of my house, had them on Romans website by the afternoon, and he contacted me to say we had our first viewing this Friday! An excellent service.

Roger · 23 July 2026

★★★★★ 5/5

Trustpilot

I rented a property from Romans Lower…

I rented a property from Romans Lower Early and I particularly want to thank Dhruv for his great professionalism and help as the whole process and experience was smooth, quick and enjoyable. He was caring and understanding my needs and constraints, and he even stayed over time in the office to let me come collect the property keys as I was late. Again thank you Dhruv and Romans.

Amine · 8 December 2024

★★★★★ 5/5

Trustpilot

Would recommend in a heartbeat!

I had a small window to secure a property..stressful doesn't even cover it but Tyriq was an absolute lifesaver.

Arianne · 24 April 2026

★★★★★ 5/5

Trustpilot

Exceptional Estate Agent

Exceptional Estate Agent: I have just been to a property viewing, with intent to buy, with Imogen Seymour at Romans. Both I and my sister wanted to share our appreciation for the excellent guided tour, highly informed and genuinely lovely chat we had. We have rented with Romans before for nearly a decade and now house hunting to buy Romans have been standout above other Estate Agents. I don't tend to write reviews but wanted to recognise Imogen for all her help. She was so enthusiastic, compassionate to the seller and agile in managing the multiple viewings with ease. We really felt in safe hands without any pressure and confidence, important to us as we have been shaken by other Estate Agencies and a property purchase that fell through at a late stage. In the future, if we sell a property we will come to Romans first.

Flicker · 2 September 2026

★★★★★ 4/5

Trustpilot

Positive experience with management agent

I was recently a tenant in a property that was managed by Romans.Unfortunately at the end of tenancy , there was a dispute regarding the deposit between landlord and myself.Isabella York who managed property , supported me through this , all the way to the end result.Isabella is professional , knowledgeable in her field of practice. She explained the process (which went all the way to the adjudicator) and kept me updated. If I emailed or called , she would return my calls , messages when she could. I had never been through this process which was quite stressful at times but Isabella was reassuring to me regarding the stages we went through.Thank you !

Yvonne · 10 May 2024

★★★★★ 5/5

Trustpilot

The attempt to market my property was…

The attempt to market my property was quite complex before my meeting with Tim from Romans. I had previously been misled. Tim arrived at my home to provide me with a valuation of my home. The information provided by Tim was concise and informative. A full explanation was given regarding the process from start to finish and I was made aware of my options. I was even given information which had not been previously shared by other estate agents. I am at present extremely satisfied and totally confident with the agreement that I have entered into with Romans, Burnham office. Thank you for the professional approach I have received from all of the staff that I have engaged with to date.

Wendy · 4 May 2024

★★★★★ 5/5

Trustpilot

As a property owner with Romans of…

As a property owner with Romans of Bracknell, I am continuously impressed by the exceptional level of service provided, particularly by Donna, who manages our let. Donna is not only efficient and responsive but also incredibly helpful, always ready to go above and beyond in her role.Her proactive approach and dedication to resolving any issues that arise are remarkable. It’s clear she genuinely cares about the well-being of the properties she manages and ensures that both the tenants and we, as owners, are satisfied with the solutions. Her professionalism and thoroughness in communication make managing our property a much smoother and more reassuring experience.I highly recommend Romans of Bracknell to any property owner looking for reliable and professional property management services. Donna, in particular, is a standout, providing peace of mind that our property is in excellent hands.

MR · 25 April 2024

★★★★★ 5/5

Trustpilot

Thank you Romans-Bracknell

I want to express my sincere thanks to the team at Romans Estate Agents in Bracknell for their excellent support throughout the sale of my property. From the very beginning, the team was professional, helpful and approachable. They kept me informed at every stage of the process, were always available to answer my questions, and made what could have been a stressful experience much smoother and easier to manage. I truly appreciated their hard work, communication and commitment to achieving a successful sale. Thank you to everyone involved for your support and excellent service. I would happily recommend Romans Bracknell to anyone looking to sell their property.

Tsetska · 27 August 2026

★★★★★ 5/5

Trustpilot

Brilliant

From start to finish the process was swift and easy. Jonathon and the team have been fantastic at keeping us updated throughout our moving process. Highly recommend

Blue · 4 February 2026

★★★★★ 5/5

Trustpilot

Fantastic service

I had a wonderful online application for a property to Rent with Romans. The quick responses I was receiving especially from Will and Ninda was exceptional. They listened attentively to my concerns and provided personalized treatment that yielded positive results. Whenever I was not sure about something they assisted giving me clarity on any particular issue. The entire team at Romans displayed a high level of professionalism and made me feel comfortable throughout my application. The communication was just perfect. I highly endorse Romans for their excellent service and expertise.

Joseph · 10 April 2024

★★★★★ 5/5

Google

I used Roman's when selling my flat in the last year. While I'm still awaiting completion, I could not recommend Syed enough. She was brought onto my property in December and within a few weeks I had three viewings and two offers! She is …

April · 16 August 2025

★★★★★ 1/5

Google

I recently had the unfortunate experience of dealing with Romans estate agents office in Burnham that displayed an appalling lack of communication and updating. From start to finish, their unresponsiveness and poor customer service left me feeling frustrated and highly dissatisfied . Please also be aware of the property showing chain Free is not so make sure you don’t waste time like us few months and we had to pull out !!!! Throughout the entire process, attempting to get a response from this estate agents office was like pulling teeth. Calls were left unanswered for days, leaving me in a state of uncertainty and confusion not to know what to expect because our buyers had to wait for months and they wanted to know what’s happening. Not only did they fail to respond in a timely manner, but even when they did, the information provided was often incomplete and misleading. I constantly had to chase them for updates on the progress of my property purchase what we had our offer accepted. The overall experience with Romans estate agents office was incredibly frustrating and disappointing. Their complete disregard for effective communication and updating left me feeling neglected as a customer. I would strongly advise anyone considering their services to think twice and look elsewhere for a more reliable and responsive estate agents office. In conclusion, the unresponsive nature and poor communication skills of this estate agents office were unacceptable. Their lack of timely updates and failure to address customer inquiries adequately tarnished what should have been a straightforward and seamless experience. I would strongly caution against engaging their services.

Elson · 22 March 2024

★★★★★ 5/5

Google

My experience with Romans Burnham throughout my home search was exceptional. Chloe and Swati provided seamless guidance during the onboarding process, ensuring a seamless transition, has consistently demonstrated excellence in promptly addressing issues that arises right from day 1. Their proactive approach has ensured that everything runs smoothly, and I am truly grateful for their professionalism and outstanding service. Adding my review post move in - Izzy (Current property manager helping me in initial Adhoc requests) is really helpful from day one when we moved in this property. During that time, she have been highly professional, communicative and consistent. When things went wrong, Izzy was always there to sort things out for example assisting and helping us with WiFi new connection, boiler installation and many more. I would highly recommend Izzy and Romans for the quality of work and assistance they deliver to new tenants.

Kundan · 22 March 2024

★★★★★ 5/5

Trustpilot

Reece helped me through the process

Reece helped me through the process for completion of the terms of business, even though I had many questions. He was always patience and polite during the (many) issues/questions that I had [even though I might not have been!]. Prior to this, he was very active in offering assistance during my initial enquiries into the rental market. Keep up the professional work for the next stage of finding a tenant for my property. Thank you

Richard · 15 September 2026