Romans Burnham reviews

★★★★★ 1/5

Trustpilot

AVOID THIS COMPANY - BLIND LEADING THE BLIND

Romans is like the blind leading the blind. It is impossible to get hold of anyone you want. When you try to get hold of them, the person on the other side of the phone will say, “I will get them to call you back”. When you hear this, you may as well put your phone away, because you aren’t getting a call back.Romans will only contact you when they want to, if it does not benefit them, they do not care.We have had roughly 4 new property managers in 6 months of staying there. All do not know what is required to manage a property. Unless the role ‘property manager’ stands for something different at Romans…Our current property manager is Alisha, but we may as well not have one as we haven’t heard from her in months and the only way we found out about our change in property managers was when we tried to contact the previous one.I could go on all day about the negative experiences we’ve had with Romans but I don’t want to waste my time. They’ve made the last 6 months under tenancy agreement with them miserable.AVOID this company at all costs.

Annon · 7 February 2024

★★★★★ 1/5

Trustpilot

AVOID AVOID SCAMMERS, DONT CARE FOR YOUR HEALTH

Absolutely avoid this place, after renting with them for nine months and having a huge issue with black mould and broken windows damp and leaking, they refused to fix this and came up with all sorts of excuses, the property manager would lie and do stuff without our consent, we pushed and pushed to get this sorted after finally getting them to admit mould was a building issue they said we could leave early due to it not going to be sorted in time of our tenancy this was agreed by the landlord. and now we have since then finally found a place they went back on what they said and we lost that flat not to mention without our consent they ended our tenancy early and past the date we would have needed to move into the new place.ROMANS IS A SCAM. the property managers take little interest in peoples health and do not look after tenants. We now have been put in a difficult position where we don't have a home because of them. it is disgusting. the company should be shut down.

Unknown · 6 February 2024

★★★★★ 5/5

Trustpilot

Excellent service

I have been the landlord of a rental property in Swindon for a number of years and have always had excellent service, initially from Dewhurst which was then taken over by Romans. I am particularly grateful to Naomi Hamilton who only joined the company fairly recently. She liaised with the previous tenants over a tricky issue and was able to achieve a good outcome thereby avoiding a legal dispute. She then helped to organise maintenance work and a re-furb of the property extremely efficiently and she has always been a pleasure to deal with. She is definitely an excellent addition to the team at Romans.

Felicity · 6 February 2024

★★★★★ 5/5

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Denise Hurn

No issues, professional attitude, resolving problems quickly. Great customer service. Thank you Denise.

Marcin · 24 February 2023

★★★★★ 5/5

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Property Manager Appreciation

I am really impressed with the level of service and understanding of the property manager Jade at the Swindon office. I am a landlord and in my experience Jade has gone above and beyond to rectify issues in order to reduce the costs incurred as a landlord. She has personally been around to the property and has provide knowledge/instructions to the tenants, cleaned and has also taken away items in her car in order to take to the tip in her own time.

Landlord · 1 February 2024

★★★★★ 1/5

Trustpilot

Shocking service- tenants beware!

Romans are one of the worst letting agents out there from a tenant perspective. They’re so unhelpful, never answer the phone until you end up complaining, and will ever so quickly take your money, but provide the worst service ever. My landlord has also personally told me how awful they are to use for landlords! The minute I can exit from my tenancy and find another property, the better!

Olivia · 29 March 2022

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service - listening, responsive and helpful throughout. Once an offer was accepted, and especially in the delicate closing stages before exchange of contracts, Alison who managed contacts between the various parties was brilliant.

Nat · 13 October 2024

★★★★★ 5/5

Trustpilot

Kimberley Garcia-Jones was first class.

I dealt with Kimberley Garcia-Jones. She was absolutely superb on every occasion I dealt with her during my tenancy. Highly recommend.

Russ · 24 March 2022

★★★★★ 4/5

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The team at Lower Earley Reading have…

The team at Lower Earley Reading have been very helpful. My English is not good. They were very understanding. I would recommend this agency.

Beata · 5 October 2021

★★★★★ 5/5

Trustpilot

The staff at Romans Winchester go the…

The staff at Romans Winchester go the extra mile, they are professional, friendly and knowledgeable. Matthew and Oliver have been great to work with, especially Matthew, who always has an upbeat attitude.

Vanessa · 26 January 2024

★★★★★ 5/5

Trustpilot

Delighted. Great service.

We were delighted with the service we received at all stages of the purchasing process from the team at Romans. We had just had a house purchase with a different estate agent fall through and felt very disheartened by the whole process. The way we were treated by Romans was a breath of fresh air and we felt in control and well informed at all times.

Tom · 4 August 2022

★★★★★ 5/5

Trustpilot

First time letting through Romans

This is my first time of renting a property from Romans and have been dealing with Katie and Naomi.Katie and Naomi have been really helpful through the journey of renting my new property as they make sure I get an on time response to any of my queries, I would recommend them any day any time.

Abdul · 13 July 2023

★★★★★ 5/5

Google

Will & Jake have successfully sold our house within 3 months, during a very difficult time in the property market. They were in regular contact with us about how the sale was progressing and making suggestions on things we could do to help with the sale. We felt the sale of the house was in very safe hands with Will & Jake, and they took a lot of the stress out of the process. I can't recommend these two gentlemen highly enough, and would certainly tell anyone who was trying to sell their property to use Romans and to get in contact with Will & Jake. Big thank you to two great guys.

Chris · 22 June 2019

★★★★★ 5/5

Google

We recently used Romans in Burnham to sell our property and I have to say the service we received was first class! We were lucky to have Will and Jake looking after us and they were always on hand to give advice and answer any questions we had. We decided to have an open house which meant no inconvenient visits from prospective purchasers in fact everything was taken out of our hands completely. Romans marketed the property and thankfully we had a good turn out on the day. From the open house we received 2 offers one of which we accepted and 2 months later I'm writing this review from my new house. From the first meeting with Will to the assistance we received from Lorraine our dedicated Move Manager the service we received was amazing. I can wholeheartedly recommend Romans and will definitely be using them again in the future.

Lorna · 22 June 2019

★★★★★ 5/5

Trustpilot

Expert service

From the time we first viewed our rental property until we moved in, we were kept informed of progress. Ayse and Yavis at the Caversham branch worked tirelessly to a tight deadline to get us in on time. Megan, our property manager has already been in touch to offer help. Our thanks to them all for their professional services.

Gillian · 13 April 2023

★★★★★ 1/5

Trustpilot

Worst renting experience

I was renting with them 1 year. After finishing the contract, did the regular check out report and here started to get extra charges ( professional cleaning, even though in the check in report was stated that was not done one), I will say what was their comments, dust floor in one room, one radiator dusted, and in one room blinders were dusted, they charged me for this £60. Another thing that I want to mention is that the place I rented was very old maisonette, with lots scratches on the doors, bathroom, some built in wardrobes were not even closing properly, which again I had to mention this in the check in report, that said will be noted. And surprise at the end, was not taken all into consideration, I was charged for holes that existed on the doors, or because I have been connected to internet with Virgin Media and they put their small block inside.And the last thing when I have received the rest of the deposit ( after more than 3 weeks),another surprise, was not the amount agreed. Again I had to chase and find out that their system charged me for an extra week of rent, even though I had the proof that I signed and gave them keys an earlier date.So my advice for those people who are planning to rent with Romans, try to avoid as much as possible them, and if this is the last thing you have as an option, for your check in report, make sure you put every single nail on it otherwise you will be charged for them.Worst renting experience ever.

Andrei · 23 January 2024

★★★★★ 1/5

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Unfortunately I have bad experiences…

Unfortunately I have bad experiences with Romans.

Donna · 11 September 2025

★★★★★ 5/5

Trustpilot

Thank You Kerry

Kerry at Romans has made our experience a very good one & she made our day when she called me to say that we had got the property that we really wanted! she has always only been a phone call away, very helpful & it was lovely to meet her In person.I would deferently reccomend Romans to my family & friends.

Tara · 30 January 2023

★★★★★ 1/5

Trustpilot

Very bad experience ....

I rented a flat in Swindon at 15 Periwinkle Court ,flat 15 from the Romans in June 2022 to the end of May 2023.I would like to point out that renting out the property was not a problem at all and everything went quite smoothly.The first problem started in November when after long term rains, the floor in one bedroom started to smell rotten and one walls was covered with mold.After calling the Romans ,manager Jade visited us and admitted there is a problem with the mold and assured us that everything will be sorted out by a specialist.A week later a man from a construction/insulation company sent by the Romans after checking the room suggested to my wife that it would be better for us to start looking at another propertybecause it would be dangerous especially for kids to inhale it.Since then we stopped using the bedroom.From November to the end of May nothing was repaired and additionally in January water started leaking into the ceiling..despite many emails and phone calls to Romans instead of helping with all issues we received rent increase by £100!!!!When our children started coughing every night and myself we decided to leave the property and the end of our contract.In May before we left:Smell of damp and mold everywhere.Rotten blinds and suitcases, leaking ceiling,our clothes in wardrobes covered in mold.Everything done in one year of our tenancy.Before we sent back the keys to the property we spent 8hours in the empty flat for all the cleaning.Now,the Romans demand from me £404 for the after tenancy cost which for me is a joke!The cost is for painting all the walls (all covered in mold ,new blinds covered in mold and rotten,and cleaning the whole carpet stink in damp and covered in mold.so,no thanks,I won't pay a penny even though I offered £150 and it was rejected. Instead I prefer to present my case in court for destroying my belongings and poisoning my family.I hope that for the new tenants somebody has properly done all the issues above as in the UK overpaint mold is illegal.

Rafal · 17 January 2024

★★★★★ 5/5

Trustpilot

I got all the help I needed and timely…

I got all the help I needed and timely feedback. David was wery friendly and extremely helpful

Memory · 26 August 2022

★★★★★ 5/5

Google

A very special thank you to Will and his team at Romans Burnham for the professional and seamless sale of my elderly father's house. The sale was handed with care and consideration which made it much easier for us and my father to deal with. I had excellent advice from Will and he was always quick to deal with everything involved

Robert · 21 June 2020

★★★★★ 5/5

Google

Amazing service with Chloe - she has been fab from start to finish with renting a property with Romans. She is always available to speak to and kept me informed throughout the whole process taking away a lot of stress which comes with moving - cant thank her enough!!

Stacey · 23 December 2023

★★★★★ 4/5

Trustpilot

Romans helped to rent our first house

Romans helped to rent our first house. Most of the process is through system which is simple and easy for you to access anytime. My key contact is Jonathan Randall who provided a professional and quick response.

Millie · 12 August 2024

★★★★★ 5/5

Trustpilot

Good experience, kudos Nathan

Nathan was fantastic. Helpful, responsive, clear and organised. Overall a good experience with Romans.

Samo · 14 December 2022