Trusted Agent profile · Burnham
★★★★★
1,803 reviews across 2 platforms
78 High Street, Burnham, SL1 7JT
Romans's office in Burnham, at 78 High Street, is rated 4.1 out of 5 across 1,803 reviews on two platforms, including 322 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Burnham.
Every review we hold for the Burnham office, from every platform, shown as written. First names only.
5/5
TrustpilotAmazing!
Romans branch agents have been nothing but very helpful and friendly. I cannot praise them highly enough through what has been a tricky move. Branch manager, Stephanie, has been a lifeline throughout the process.Thank you, Romans.
Dear SarahCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotA big thank you to Lisa Fazal of Romans…
A big thank you to Lisa Fazal of Romans for her help and professionalism when dealing with some recent property issues.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
1/5
TrustpilotWe do not recommend Romans as letting…
We do not recommend Romans as letting agents. There are so many 'add on' fees and charges. It was impossible to speak to anyone, who could help us. It took six months, after our tenants had moved out, to receive reimbursement for the damages caused to our property. We would not use Romans, to let out our property, again.
Dear Davina Dean,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotGreat service
The senior property manager has been with us on this journey when I became a landlord. She is quick in responding to my queries and has arranged promptly for any maintenance work required at the property or for any other issues raised by the tenant. The continuity is great as she is the only agent, I have known during my rental experience and is one of the factors why I have chosen to remain with Romans.
5/5
TrustpilotFirst time renters - 5 star estate agents
We've had a great experience using romans to rent our first house. Me and my partner have just got the keys to our new home and romans have made the whole process as simple as possible for us. The team and Jonathan Randall in particular who has been our main point of contact has been overly helpful and quick, we saw the house just over two weeks ago and we finalised and got the keys yesterday. We would like to thank him for all his help and making the experience positive for us.
5/5
TrustpilotFantastic service from start to finish…
Fantastic service from start to finish letting my property. Thank you Dan and the whole team. :-)
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleIsabella York has been very helpful and responsive to all our needs and concerns., highly recommended
Dear Sean Legaspi, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleRecently moved into my new home with Romans. The experience was very good, Matthew C kept me informed of progress throughout the process. He was personable and professional with email and telephone comms. My experience with Romans, more so Matthew C has left me feeling very positive and feeling that if an issue arises, he will get it sorted with his ‘can do’ approach.
Dear Jazz, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotJack fisher Bracknell was very reliable…
Jack fisher Bracknell was very reliable at excellent at his job he is a absolute credit to the letting team
Dear Simon Cornwall,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotBracknell branch Absolutely shocking…
Bracknell branch Absolutely shocking attitude towards my daughter. Discrimination because she's on universal credit. Had a guarantor the landlord accepted her for the property but the financial reference at Romans said no. They cause upset and stress totally unprofessional. My son in law had same experience in Ashford Surrey . Stay well away from Romans they are liars and make it up as they go along we are now seeking advice against them
Dear Debbie, we appreciate your honest feedback and thank you for taking the time to let us know about your experience with the Bracknell office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, email customerrelations@lrg.co.ukKind regards, Customer Relations Team
5/5
TrustpilotI first time in UK apply to rent the…
I first time in UK apply to rent the house, Chloe is very helpful and use the heart to listening to me , thank you her again
5/5
TrustpilotGreat responsive service
Throughout the process, their staff has been really helpful and has offered excellent service. They've been professional and responsive, from figuring out what we needed to comprehending it and providing it. A great option for anyone looking to move to Bath.
Dear Ines RotaecheCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotThank you to Denise Hurn from Basingstoke for the…
Thank you to Denise Hurn for the excellent service and support. Professional and efficient.
Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotWould like to mention Denise Hurn who…
Would like to mention Denise Hurn who has helped me out on many occasions I wouldn't have had a Christmas meal had it not been through the dedication shown finding an installation fitter who was available literally days before Christmas, and today the swift response to my 2 enquiries that I know will be sorted swiftlyThanks Denise 😊
Dear KarlCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotProfessionalism and friendliness
This is my first experience renting privately, I was shown the property by Amy and my offer and subsequent application process was handled by them, Saffron, and Muskan. I was made to feel extremely at ease asking any and all questions (no matter how small!) and was at no point made to feel like a bother, something that I found highly reassuring due to being someone with anxiety. I was assigned Jaymie Cobb as my property manager, and they have been extremely prompt in replies to any teething issues since moving in, alongside taking the time to call me personally on my move in day to make sure I knew who they were and how to get hold of them should I need too. I'm very happy with the level of service I've received, and the effort the staff I've worked with has put into ensuring everything goes smoothly and to ease any anxiety has really shown. Thank you all so much!
5/5
TrustpilotMs Kaitlyn Young of Romans is very…
Ms Kaitlyn Young of Romans is very helpful and professional.in dealing with the return of Deposit.
1/5
TrustpilotDisgusting and Dishonest company…
Disgusting and Dishonest company especially the High Wycombe branch and property management manager called 'Stacey Cowap' (Avoid her at all costs)They have lied and have cheated there way to stealing money from me from my deposit, I actually cannot believe the complete load of rubbish they have made up - This company needs to be exposed on a wider scale so that they cannot get away with this anymore!!!!
Dear Sir/MadamWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
TrustpilotEXCELLENT AND PROFESSIONAL PROPERTY MANAGEMENT FROM STACEY COWAP AT ROMANS
I have been working with Stacey Cowap at Roman's. She has been fantastic and ensuring repairs and maintenance on the property are rapid and good value. Living overseas, this is a huge help and I know that the tenants will get taken care of swiftly. Stacey also communicates clearly, professionally and promptly. GREAT SERVICE ROMANS AND STACEY
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotSuccessful House Sale
We started the sale of our house with another agent which wasn’t going well and so we invited Roman’s to make a difference. The manager - Matt White had kept in close contact with us and made some suggestions about the new marketing plan. Within a few days his team had arranged three viewings, on the same day and we received two offers a few days later! After accepting an offer, the sales process was managed by their Move Manager who has been in regular contact and facilitated all parties, to ensure a smooth contract exchange. We are extremely pleased with all the support we have received from the Fleet Team and look forward to concluding the sale next month. Thank you.
5/5
TrustpilotExcellent service
Excellent service. Super speedy. Very polite, knowledgeable and helpful. Very pleasant to deal with. Thanks Matt.
Dear Philip,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotWe had a wonderful experience selling…
We had a wonderful experience selling our flat in East Acton. The follow-up from Maciej and his team is amazing! I look forward to appointing them for future lettings and sales.
5/5
GoogleRomans Burnham have been outstanding in their service in selling my house. We are nearly there now, but I wanted to give Lewie a very special shoutout and thank you! Lewie in all honesty you have supported me so much in the last few weeks! Thank you for your above and beyond service!
Dear Zenab Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotHouse Review
We were very happy with Saffron, whom we met at 61 College road for a house viewing. The service was pleasant. She clearly took us through and elaborated every detail.
Dear SylvesterCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Saffron a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotDonna Maria Brent has been outstanding
Donna Maria Brent has been outstanding. Excellent customer service and she always sorted out any queries in record time.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
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Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Burnham.
